We’re proud to announce that the Tekmetric Team has been hard at work finding ways to improve user experience. This month, we’re releasing features that will enhance ROs, boost your close rate, give you more control over inventory management, and much, much more.
We’ve added the ability to include videos on DVIs to give customers a better look at what’s happening with their vehicles. Tekmetric users have been able to send photos to guests, but there are some mechanical issues that are easier to show with a quick video.
Payoff: This is a big one. Photos have already played a huge role in gaining guests’ trust and closing higher ROs. Videos will allow shops to establish even higher levels of customer trust, close higher ROs, and improve GP dollars at each of their shops.
Shop owners and service advisors asked us for more control over their inventory, so we delivered. We’ve added new features that should make all things inventory easier for service advisors and part managers to manage:
Payoff: See what you need at a glance. Waste less time less time on inventory. Give more power and control to the people who manage your inventory process. Reduce the risk of not having parts when you need them, or spending on parts when you don’t have to. Clean up your inventory dash.
To give service advisors and shop owners more control over fees and discounts, we’ve added the following:
Payoff: Improve realtime metrics and customer's cost expectations when they approve jobs by making adjustments at the job-level. Manage and apply common combinations that impact end pricing for more replicability, clarity, and speed.
When you're adding a new customer, Tekmetric will cross check the phone number and email to ensure this customer does not exist in your shop. You can now consolidate multiple listings of the same customer into one contact card.
Payoff: No more shuffling through a seemingly endless list of customer contacts that includes multiple versions of the same person. See the entire history of a single customer in one location to get a complete view of their relationship with your shop.
Payoff: Match customers’ preferred method of communication and more fluidly navigate Tekmetric. These features provide better tracking, offer more control over invoice viewing, empower guests who use third-party apps, and save you time by making sure you save the information that you entered.
Between the ability to add videos, user experience enhancements, and giving shops more control over their inventory, we hope that this new update makes it easier for your shop to grow your bottom line. We have more updates in the works that we look forward to sharing in the near future.