Learning to Lead

Shop owner Judi Haglin knows that every new challenge is an opportunity to take on new skills and knowledge. That’s why she never stops learning.

Judi Haglin in front of shop

Shop owner Judi Haglin knows that every new challenge is an opportunity to take on new skills and knowledge. That’s why she never stops learning.

At Haglin Automotive, we’ve picked up new ideas and found new ways of doing things over the years. We’re always looking, we’re always helping, we’re always training, and we’re always learning. We’re lifelong learners.

“You want your team to be a family. You have to be there for each other.”

We pay for lunch every Friday for our team meeting. Sometimes we have a meeting, but sometimes we just eat together and have a good time. It’s important to always treat your employees like family. You want to get to know them on a personal level, listen to what their goals are, and help them reach their dreams.

We want to give each of our employees a career path. Whether they want a house, kids, retirement, anything, you can always ask yourself how you can help them get there. You want your team to be a family. You have to be there for each other.

Over the fall I planted a few pumpkin seeds and was expecting only a handful of pumpkins. But, to my surprise, we ended up with a whole pumpkin patch. There were at least 60 pumpkins in our yard. So what we ended up doing was inviting our team over to do a pumpkin patch event. It was really fun. Our team brought their kids and we did a pumpkin carving contest. It was a blast, and we all got to talk and get to know one another on a more meaningful level.   

“We want to give our team a clear path.” 

We find people who are interested in learning auto repair and we teach them the trade. Not everyone who walks through the door needs 30 years of auto repair experience. We focus on bringing our team up. 

And as they climb the ladder, we train them on our shop’s values, our shop’s culture, who we all are as a team, and who I am as a business owner. 

We also teach them The Haglin Way:

Honesty and Integrity

Do the right thing in every action we take. Build on the foundation of being honest.

Do What Is Right—Every Time

All services recommended will be in the best interest of the customer, the vehicle, and the company.

Family 

Treat our employees and clients as our family. Strive to understand their situations and needs, and to exceed their expectations.

Everything Speaks

Lead by example and show your excellence. Everything has your signature. Sign in bold ink.

Bring It—Every Day

Approach every task with energy, focus, purpose and enthusiasm. 

Personal Growth

Empower each individual to grow and change, creating synergy and excitement while enriching their lives and realizing their own personal potential.

Technology and Industry

We work in an industry of constant change. The better and faster we are at adapting to change, the stronger and more successful we become as individuals and as a company.

At Haglin Automotive, our culture is taking care of everybody: our customers, our community, and our team. We want to give our team a clear path—they can make money in this industry, they can be taken care of, and they can take vacations.

“We celebrate all wins. We want to build each other up.”

Our crew’s hard work pays off. We raise our labor rates when we can. Last year, we gave everyone a 10% raise. Just recently, one of my employees said to me, “This is the first time I haven’t had to live paycheck to paycheck.” That is our goal at the shop. We want our team to make a good living. We celebrate all wins. We want to build each other up. 

If one of our employees, or anyone we know for that matter needs help, we support them however we can. It’s like Maslow’s Hierarchy of Needs. If your basic needs aren’t met, then we are unable to meet other needs. We want our employees to have the ability to be the best possible versions of themselves. 

If someone is struggling, we’ll be there. We don’t want our employees to have to live paycheck to paycheck. It all goes back to hiring the right people, right personalities, right goals, and right mindsets. Hire the right people, and you and your team can do amazing things together.

“If you want to be a better leader, you have to become a better learner.”

If you're having problems with your staff or your crew, you need to look in the mirror and ask yourself: 

What does teamwork look like in our shop? 

What's the culture at the shop like?

What am I doing? What am I not doing? 

What are we not doing correctly? 

How can we make improvements? 

You have to really take a hard look at yourself and answer those questions. If you want to be a better leader, you have to become a better learner. 

Judi’s Top Books On Leadership

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World by John R. DiJulius III 
Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business by Gino Wickman and Mark C. Winters 
Make The Noise Go Away: The Power Of An Effective Second-In-Command by Larry G. Linne
Start With Why: The Inspiring Million-Copy Bestseller That Will Help You Find Your Purpose by Simon Sinek 
The Game of Work: How to Enjoy Work as Much as Play by Charles A. Coonradt
Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust by Ken Blanchard and Randy Conley
The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You by John C. Maxwell

Visit Haglin Automotive for more info. 

Learn more about how Judi Haglin runs her shop.

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