Your shop management system is a powerful tool, but turning Tekmetric’s data into a reliable, decision-ready Profit & Loss statement can be complex. This course will show shop owners and managers how to properly record Tekmetric data in their accounting platforms - QuickBooks Online for this presentation, evaluate whether The Back Office Accounting Link is the right solution and review best practices, and address non-standard transactions like warranty, goodwill, and internal vehicles. You’ll also learn how to track parts, labor, and sublet costs for maximum gross profit, reconcile Tekmetric with accounting records, and identify which key figures in Tekmetric should be monitored to drive accurate financials and smarter business decisions.

This course will show shop owners and managers how to properly record Tekmetric data in their accounting platforms

ADAS & Required Calibrations in Your Shop: What Every Operator Needs to Know Advanced Driver-Assistance Systems (ADAS) are no longer optional—they’re embedded in nearly every late-model vehicle. But with that comes increased liability, complexity, and compliance pressure for repair shops. In this session, we’ll break down the essentials of ADAS calibrations: when they’re required, how to identify them accurately, and how to integrate them into your shop’s workflow profitably. Learn how missed calibrations can lead to system failures, legal exposure, and customer safety risks—and how to get ahead of them with the right tools, SOPs, and shop culture. Empower your team to fix vehicles right, the first time.

In this session, we’ll break down the essentials of ADAS calibrations and how to integrate them into your workflow.

In this peer-led session, auto repair professionals will explore the real-world impact of having a dedicated bookkeeper, onsite or remote, and how it directly affects shop profitability, cash flow, and growth. We'll dive into how proper bookkeeping supports smoother integrations with shop management tools like Tekmetric, preventing data headaches and helping owners truly understand their numbers. Expect a practical, no-fluff conversation where peers share lessons learned, red flags to watch for, and tips for building a financial foundation that supports long-term success in a high-octane, fast-paced industry.

A practical conversation where peers share tips for building a financial foundation that supports long-term success.

In this results-focused session, we’ll break down the key performance indicators inside Tekmetric that reveal the health and future of your shop. We’ll explore how Average Repair Order (ARO) reflects current performance, how Average Written per Repair Order (AWRO) is driven by the quality of your inspections, and how your Close Ratio measures the service advisor’s ability to turn recommendations into approved work. Finally, we’ll connect these metrics to Deferred Work, the balance between AWRO and ARO, and show how it creates a pipeline of future opportunities. You’ll walk away knowing not just what the numbers mean, but how to use them to coach your team, strengthen customer trust, and build sustainable growth.

In this results-focused session, we’ll discuss the key performance indicators inside Tekmetric that reveal the health of your shop.

People buy from people, not companies. As a Service Advisor, what you say and HOW you say it has a huge impact on whether or not people move forward with doing business at your shop! In this class, I will help you generate higher profits through increased sales, more repeat business and more referral business. We will talk about how to ethically build relationships with your customers and how you can help them view you as a trusted credible expert. Let’s take your advising skills to the next level!

Generate higher profits through increased sales, more repeat business, and more referral business.

The established purpose of a DVI is to boost the estimate approval. Did you know that this approval goes hand-in-hand with the vehicle drop-off experience and even the vehicle pick-up procedure? This hands-on workshop discusses the five important steps of a DVI process securing a high approval AND retention rate. It includes role play and names the metrics you can use to measure improvements in your process.

This hands-on workshop discusses the five important steps of a DVI process securing a high approval AND retention rate.

This course delves into automotive diagnostics, specifically addressing MAF Sensors and Ignition Coils, common triggers for the Check Engine Light. Participants will learn to identify and diagnose prevalent MAF sensor faults, such as P0170-174 codes, utilizing scan tools, VE chart analysis, and DVOM/scope testing techniques. The curriculum also covers various ignition coil types and their associated fault diagnostics, including P0300 codes. Emphasis is placed on understanding component specifications and their impact on system accuracy, emissions control, and overall engine performance.

This course delves into automotive diagnostics, specifically addressing MAF Sensors and Ignition Coils, common triggers for the Check Engine Light.

This course explains how the engine control unit (ECU) precisely manages fuel injection into the intake air mass by controlling injector valve operation. Participants will also learn how correction mechanisms and lambda sensors work together to maintain the target air-fuel ratio, ensuring optimal performance and emission control.

This course explains how the engine control unit (ECU) precisely manages fuel injection into the intake air mass by controlling injector valve operation.

Sunbit’s newest product feature, Payment Path, is now live inside Tekmetric—and it represents a major shift in how shops engage customers around repair decisions. Most customers establish their financial comfort level long before checkout, yet the tools that could ease concerns are usually introduced too late. Payment Path changes that. This session gives Tekmetric shop owners an exclusive first look at how this new, integrated feature brings flexible financing earlier into the sales conversation, helping customers feel confident, informed, and ready to say yes. You’ll see how real-time approvals, earlier payment plan visibility, and a seamless workflow reduce hesitation, move deferred work forward, and increase average repair order.

This session gives Tekmetric shop owners an exclusive first look at how this new, integrated feature brings flexible financing earlier into the sales conversation, helping customers feel confident, informed, and ready to say yes.

This session brings together industry perspectives from Tekmetric, a high-performing shop owner, and Sunbit - to explore what successful shops are doing to drive increased - and higher - ROs, build customer trust, and modernize the way they serve customers. Through practical stories and open dialogue, we’ll break down how payments technology, transparency, and earlier financial conversations are transforming the customer experience.

Through practical stories and open dialogue, we’ll break down how payments technology, transparency, and earlier financial conversations are transforming the customer experience.

Becoming GREAT on the Phone teaches service advisors how to turn inbound calls into booked appointments and loyal customers. Customers decide in 4.5 seconds whether they’ll do business with you, so how you sound and what you say matters. In this fast-paced session, you’ll learn to answer with energy, guide the conversation, build value instead of quoting price, and confidently ask for the appointment. Using real call examples and practical scripts, we’ll show what works—and what kills the sale—so you can fix it fast and start winning more business on every call.

Becoming GREAT on the Phone teaches service advisors how to turn inbound calls into booked appointments and loyal customers.

Busy days don’t create problems, but they do expose them. In this session, we’ll break down what actually fails on busy days and why, and show how the best shops design a clear “Peak-Day Standard” that holds up even on the craziest days. From there, we’ll cover what must happen on every RO, the handoffs you can’t afford to miss, and the communication rules that keep teams aligned without constant interruptions. Finally, you’ll see how modern inspection and automation workflows help maintain consistency when things get hectic.

In this session, we’ll break down what actually fails on busy days and why, and show how the best shops design a clear “Peak-Day Standard” that holds up even on the craziest days.

Private equity is moving quickly into general repair. For shop owners, that raises important questions about valuation, growth, and long-term options. Led by John McGinley, Director, Susquehanna Growth Equity, this breakout session offers a straightforward look at how private equity operates in auto repair. We’ll cover why PE firms are targeting general repair, what they look for in single-shop and multi-shop operators, how build-and-buy strategies work, and how deals are typically structured. We’ll also share practical guidance on how to prepare your business for future opportunities and how to recognize when outside capital may not be the right move. Designed for owners thinking one, three, or five years ahead, this session is about understanding the landscape so you can make informed decisions, not reacting when the phone rings.

This session offers a straightforward look at how private equity operates in auto repair.

Your numbers are only useful if you know how to interpret them. In this deep dive, we'll walk through Tekmetric's reporting tools and roll up our sleeves to learn how to find and correct issues in your shop. This session will be interactive, with open discussion and Q&A encouraged.

We will walk through Tekmetric's reporting tools and roll up our sleeves to learn how to find and correct issues in your shop. This session will be interactive, with open discussion and Q&A encouraged.

Your most valuable customer is the one you already have. Go hands-on inside of Tekmetric Marketing and design actual workflows that drive repeat business. Bring your laptop to follow along step-by-step (or simply watch and learn) as we build automations and campaigns in Tekmetric Marketing that drive repeat visits and higher customer lifetime value.

Go hands-on inside of Tekmetric Marketing and design actual workflows that drive repeat business.

Ensuring the right employees have the right access is critical to both security and operational efficiency. This session provides a deep dive into Tekmetric's permission structure, empowering owners to define exactly what employees can see and do. Attendees will also learn how to build custom permission groups to fit the needs of their shops and how to update employee permissions at scale when necessary.

This session provides a deep dive into Tekmetric's permission structure, empowering owners to define exactly what employees can see and do.

This presentation bridges the gap between technical Voice and Messaging infrastructure and high-stakes customer psychology. Participants will learn to dismantle common communication barriers—such as 10DLC carrier filtering and link expiration—while mastering the ""Vehicle Advocate"" advising model designed for the 2026 service bay. Learning Objectives: -Technical Diagnosis: Identify and resolve SMS ""blackholes,"" Wi-Fi link blocks, and email deliverability failures using Tier 3 diagnostic frameworks. -Operational Protocol: Master the 3-step escalation path (Verify, Gather, Submit) to ensure rapid resolution of shop-wide outages. -Advising Excellence: Transition from ""Order Taker"" to ""Vehicle Advocate"" using hyper-personalization, proactive updates, and visual proof to eliminate repair anxiety.

Participants will learn to dismantle common communication barriers—such as 10DLC carrier filtering and link expiration—while mastering the ""Vehicle Advocate"" advising model designed for the 2026 service bay.

Warranty work is one of the easiest ways to wreck your reporting if it’s not set up correctly. We’ll walk through how to configure warranties in Tekmetric, post warranty jobs the right way (including multi-tech scenarios), and see warranty performance clearly in your reports. Expect very practical “do this, not that” examples drawn from real shop issues so you leave confident your warranty work isn’t distorting your numbers.

We’ll walk through how to configure warranties in Tekmetric, post warranty jobs the right way (including multi-tech scenarios), and see warranty performance clearly in your reports.

Sometimes you don’t need a new process, you just need a clean database. In this session, we’ll show you how to use mass updates to tidy up parts and labor, add or adjust custom brands and multipliers, and correct legacy data. You’ll leave with a playbook for keeping your catalog aligned with how you price and sell work today.

In this session, we’ll show you how to use mass updates to tidy up parts and labor, add or adjust custom brands and multipliers, and correct legacy data.

This class covers modern vehicle network operation and how to efficiently diagnose them using the tools most technicians already own. The overwhelming majority of network related problems rarely require advanced oscilloscope use. It is important to understand how a network exchanges information, but a deep dive into the bits, bytes, nibbles and ticks of each network is not needed to repair the vehicle. Knowledge of the network type, the expected voltage levels, and the layout of the network wiring to the modules can provide us with enough information to gain a diagnostic direction. At that point, we can use our available tooling to determine the root cause of the problem.

This class covers modern vehicle network operation and how to efficiently diagnose them using the tools most technicians already own.

Trust isn’t built by accident - it’s designed. This session focuses on how shops can turn customer experience and company culture into repeatable trust systems that support growth. Attendees will learn how frontline behaviors, review-generation processes, and “show-and-tell” transparency work together to create a reputation loop that drives five-star results, customer confidence, and long-term value. The session also explores how a trusted reputation helps attract and retain great employees - turning trust into a measurable business asset.

This session focuses on how shops can turn customer experience and company culture into repeatable trust systems that support growth.

Modern vehicles are increasingly defined by software, yet many repairs still begin with familiar mechanical checks. In this hands-on breakout, we will work through four real-world cases where the final fix was not a part but a software update. Attendees will break into small groups, each with a different scenario, and map out the diagnostic path they would follow in the field to determine that a programming or calibration update is the correct solution.

In this hands-on breakout, we will work through four real-world cases where the final fix was not a part but a software update.

High-voltage vehicle hazard recognition, safety equipment handling, and OEM- aligned system power-down practices: • Foundational safety practices for working around high-voltage vehicle systems • High-voltage personal protective equipment handling, inspection, and storage procedures • Initial vehicle condition assessment and high-voltage risk identification • Visual inspection and electrical verification techniques for hazard confirmation • OEM-documented high-voltage system power-down examples

High-voltage vehicle hazard recognition, safety equipment handling, and OEM- aligned system power-down practices.

Root-cause evaluation of turbocharger-related faults to reduce repeat repairs, minimize no-problem-found returns, and improve diagnostic accuracy. Wastegate, VGT, twin-scroll, and dual-boost system operation. • Oil supply, lubrication requirements, and specification considerations • Underboost, overboost, and oil leakage diagnostic strategies • Intake and exhaust pressure testing for flow restrictions • Crankcase ventilation evaluation related to boost and oil control • Replacement procedures, including priming, mounting, and line inspection • External fault verification prior to turbocharger replacement

Root-cause evaluation of turbocharger-related faults to reduce repeat repairs, minimize no-problem-found returns, and improve diagnostic accuracy.

In this candid, cross-perspective panel, join PJ Leslie from Tekmetric alongside leaders from three very different types of multi-shop organizations - Chris Garman VP Business Development at Sun Auto Tire & Service, Jim Brown Owner of Speed Auto and Sam Craven Owner, The Garagisti - as they break down the real strategies behind expansion: buying shops, building shops, systemizing operations, integrating teams, protecting culture, and planning for eventual exit or partnership. You’ll hear how today’s MSOs think about acquisitions, market selection, operational consistency, and the growing pains that come with adding locations. Whether you’re a single-shop owner considering your second location or already running multiple shops, you’ll leave with practical insights you can apply immediately, no matter where you are on the journey.

MSO leaders break down the real strategies behind expansion: buying shops, building shops, systemizing operations, integrating teams, protecting culture, and planning for eventual exit or partnership.

Most shop owners obsess over car count, ARO, and marketing strategy — but the greatest performance gap in our industry isn’t operational. It’s relational. In this session, we’ll unpack why investing in your people is the most underleveraged growth strategy in automotive, and how building a culture rooted in clear core values, intentional leadership, and management by walking around can transform performance. You’ll learn where most shops fall short, what it looks like when culture is done right, and how to create an environment where every visit to your store feels like family — for employees and customers alike. When your people feel seen, supported, and developed, the numbers follow.

We’ll unpack why investing in your people is the most underleveraged growth strategy in automotive, and how building a culture rooted in clear core values, intentional leadership, and management by walking around can transform performance.

Enhance your knowledge of electric and hybrid vehicles with this comprehensive course. Learn the intricacies of HEV vehicle electronics by exploring the operation of inverters and understanding the fundamental workings of Insulated Gate Bipolar Transistors (IGBTs). Gain proficiency in analyzing inverter voltage and amperage waveforms, as well as measuring high voltage systems for isolation faults and evaluating capacitors. Develop expert-level skills in diagnosing DC-DC converters through structured diagnostic planning, and distinguish between buck and boost operations. Hands-on sessions will equip you to perform thorough testing on high voltage contactors, ensuring mastery of critical components in modern automotive electrification.

Enhance your knowledge of electric and hybrid vehicles with this comprehensive course.

Are you grinding day in and day out, wondering how some auto repair shops scale to eight figures while you’re still chasing incremental growth? What if you could unlock rapid, profitable expansion without losing control of your operations or your sanity? Join Jesse Jackson & Brian Walden, owners of Mango Automotive, as they reveal the exact strategies that turned their shop into a multi-location powerhouse. In this no-fluff, high-impact session, you’ll discover: The Growth Formula for scaling to 8 figures Revenue Multipliers that boost profit and retention Growth Traps to avoid on your journey

Unlock rapid, profitable expansion without losing control of your operations or your sanity.

In the thriving auto repair industry, shops shine in delivering exceptional customer service and top-quality work, yet many miss out on maximizing their hard-earned profits due to oversights in back-office processes. This session highlights opportunities to retain more profits by addressing key challenges like efficiency gaps, team alignment, and organizational improvements. Discover how to spot and seal profit leaks—such as unclaimed credits, untracked fees, and profits leaking out of the business—with inspiring real-world success stories. Attendees will gain practical strategies to automate tasks, streamline operations, and empower their teams, boosting financial health and business growth effortlessly.

Retain more profits by addressing key challenges like efficiency gaps, team alignment, and organizational improvements.

Understand how to navigate the VCDS interface to perform full system scans, read and clear fault codes, and access live measuring values across VW/Audi control modules. Learn to carry out essential service functions such as coding, adaptations, and basic settings for components like injectors, DPF regeneration, throttle bodies, and electronic parking brakes. Gain the ability to interpret diagnostic data, generate and save reports, and apply VCDS effectively for troubleshooting, maintenance, and repair planning in VW/Audi vehicles. "

Understand how to navigate the VCDS interface to perform full system scans, read and clear fault codes, and access live measuring values across VW/Audi.

Your advisor can swing six figures either way. This owner-focused class shows you how to attract, hire, train, and retain top front-counter talent. You will learn where the best candidates hide, what to post, and how to screen quickly. Then we build a practical audition that reveals coachability, integrity, and sales skills on the phone. Next, you get a ninety-day onboarding plan with daily drills, talk tracks, and simple scorecards for call conversion and average repair order. We finish with compensation and career paths that keep stars. Expect templates, role play, and a checklist to implement on Monday.

This owner-focused class shows you how to attract, hire, train, and retain top front-counter talent.

As a dealer technician turned one man band shop owner, Ryan Blair averaged 500 hours a month in production. In this session, you will get a breakdown of the mindset, systems, tips, and tricks to increase your production no matter what kind of shop you are working in.

Discover the mindset, systems, tips, and tricks to increase your production no matter what kind of shop you are working in.

Opening a shop is more than finding a building. It is about creating something people believe in. In this session, I share how to launch a new location with strong branding, clear market positioning, and early momentum. Whether it is your first store or your fourth, you will learn how to create a shop that stands out, attracts top talent, and earns customer loyalty from day one.

Learn how to launch a new location with strong branding, clear market positioning, and early momentum.

Tires are one of the most overlooked profit centers in the automotive repair business—yet they drive car count, retention, and profitability. This session shows why every shop needs a clear tire strategy and how to build one without the burden of heavy inventory. We’ll break down how leading shops use tires to attract new customers, fill technician bays, and strengthen trust that leads to higher-value repairs. Attendees will learn practical ways to integrate tire sales and service into their existing workflow, boost margins, and position their shop for sustainable growth—all while keeping cash flow and space constraints in check.

This session shows why every shop needs a clear tire strategy and how to build one without the burden of heavy inventory.

Building stronger teams through foundational conversations and an introduction to 1-on-1's. Transitioning from "Player to Coach" by empowering responsibilities through 5 keys to effective delegation.

Transitioning from "Player to Coach" by empowering responsibilities through 5 keys to effective delegation.

Let’s face it—running a shop is one of the hardest leadership jobs out there. You're juggling parts delays, tech drama, customer expectations, and a dozen other fires… all while trying to grow your business. But here’s the truth: your shop will only grow as far as your leadership does. The Leadership Snapshot is a dynamic, hands-on workshop designed to help shop owners and managers master the people side of leadership. We’ll cut through the noise and focus on what really matters—understanding yourself, connecting with your team, and leading with purpose. Through live assessments, guided breakout groups, and practical tools, you’ll uncover how your natural wiring affects your leadership, where your influence is helping or hurting, and how emotional intelligence can transform how your team responds to you. You’ll walk away with a personalized Leadership Snapshot and a 90-day plan to elevate your leadership and move your shop forward. If you’re tired of putting out the same fires, struggling to get buy-in from your team, or wondering why your top tech just quit… this course is for you.

The Leadership Snapshot is a dynamic, hands-on workshop designed to help shop owners and managers master the people side of leadership.

Accountants at heart, we understand the pain and real cost of inefficient manual accounting practices. In this session, we’ll break down what Accounting Link is, how it integrates Tekmetric with accounting packages, and why the integration delivers more value than manual processes. See how automation simplifies workflows, why your bookkeeper will thank you for it, and how shops are using Accounting Link to stay on top of their accounting instead of buried under it. You’ll walk away with a practical understanding of how Accounting Link eliminates common accounting pain points and a roadmap for moving from manual processes to a more scalable, automated workflow.

In this session, we’ll break down what Accounting Link is, how it integrates Tekmetric with accounting packages, and why the integration delivers more value than manual processes.

Digital Vehicle Inspections (DVIs) make it easier than ever for Service Advisors and Consultants to live up to their titles—true advisors to their clients, not order takers. This session dives into a proven, relationship-centered approach to service advising using DVIs. You’ll learn how to communicate with clarity, collaborate effectively with technicians, and consult confidently with clients to drive trust and approvals. We’ll explore timing, presentation, and follow-up strategies that turn inspections into lasting relationships. Leave ready to deliver a win for your business, your team, and your clients—every time.

This session dives into a proven, relationship-centered approach to service advising using DVIs.

With so many tasks consuming Service Advisors' and Shop Managers' time, explaining service and repair recommendations to every customer can seem impossible. However, shops need an easy and effective way to include education in their workflow because it offers several key benefits: Helping customers understand why the services you recommend are needed, helps them make informed decisions and ultimately say yes. Integrating visual learning tools into a shop's workflow not only saves time for service advisors and customers but also leads to higher AROs and incremental revenue. Educated customers are empowered customers who become loyal customers and are more likely to share positive experiences referring your business to their friends and family.

Join David Lyddall, former shop owner and MotoVisuals creator, to see the top tips and tricks to incorporate customer education in your shop’s workflow

Turn your dusty employee handbook into a living Culture Guide people actually read, reference, and rally around. In this hands-on workshop, led by The Institute’s CEO, Wayne Marshall, owners and managers learn how to translate lofty values into everyday behaviors, rituals, stories, and decision filters. Together, you’ll define clear standards for communication, accountability, and customer experience, then design a realistic rollout plan so your Culture Guide sticks, scales, and never sits forgotten on a shelf. Walk away with plug-and-play templates, sample language, and daily meeting agendas that make reinforcing culture simple, intentional, and sustainable for every leader in your organization.

In this hands-on workshop, owners and managers learn how to translate lofty values into everyday behaviors, rituals, stories, and decision filters.

Parts returns and core credits don’t have to be a headache. Learn a clear, repeatable process for handling returns in Tekmetric—from the moment a part goes back to how it should be reflected on ROs, inventory, and reports. We’ll cover common mistakes that cause reconciliation issues and how to avoid them.

Learn a clear, repeatable process for handling returns in Tekmetric—from the moment a part goes back to how it should be reflected on ROs, inventory, and reports.

Speed and clarity matter at every step of the shop workflow. This session shows how the Tekmetric Mobile App helps shops complete inspections faster and keep work moving with fewer handoffs and delays. We’ll start with vehicle check-in using VIN and license plate scanning, then focus on completing robust inspections efficiently on mobile. You’ll also see how the app clearly surfaces assigned inspections and jobs, reducing questions, interruptions, and unnecessary back-and-forth with the service advisor.

This session shows how the Tekmetric Mobile App helps shops complete inspections faster and keep work moving with fewer handoffs and delays.

Being a great tech isn’t just about fixing cars - it’s about driving results for yourself and the shop. In this panel discussion, you’ll hear directly from technicians and shop leaders who are using robust DVIs to sell more jobs, capture more hours, and increase earnings. Panelists will share real-world examples of how they use DVIs, mobile workflows, and efficiency tools in Tekmetric to make their work more visible, organized, and high-value. We’ll explore everyday habits—photos, notes, and inspection best practices—and connect them to outcomes like approval rates, labor sold, and individual performance, along with practical tips for reducing mobile frustrations so DVIs translate into real profit.

In this panel discussion, you’ll hear directly from technicians and shop leaders who are using robust DVIs to sell more jobs, capture more hours, and increase earnings.

Tired of spending time searching for how to repair a vehicle? Get a sneak peak of Tekmetric's upcoming integrated Repair Guide where you will be able to find repair information, wiring diagrams, torque specs, and more all within Tekmetric.

Get a sneak peak of Tekmetric's upcoming integrated Repair Guide where you will be able to find repair information, wiring diagrams, torque specs, and more all within Tekmetric.

In today’s fast-paced digital landscape, it's easy to get lost in a sea of marketing metrics and trends. This session cuts through the noise to focus on the data that truly drives results. Learn how to identify and track the key performance indicators that matter most for your business, simplify your marketing strategy, and turn insights into actionable steps. The seminar is perfect for shop owners and marketers who want to make smarter, data-driven decisions without getting overwhelmed.

Learn how to identify and track the key performance indicators that matter most for your business, simplify your marketing strategy, and turn insights into actionable steps.

Get ready to take your auto repair shop to the next level! This transformative session is focused on optimizing your hiring and retention practices in a competitive industry. Gain insights into developing a strategic marketing plan that highlights your shop’s culture, effectively attracting top-notch employees and customers alike. Explore innovative approaches to meet the expectations of today’s workforce, tailored to fit the unique dynamics of your shop and its goals, and learn how to keep your best employees engaged. This is your opportunity to unlock the potential of your repair business by building a thriving team poised for success.

This session is focused on optimizing your hiring and retention practices in a competitive industry.

A live panel with some of the top GMs and operators in the country. We’ll dig into how they run their shops day-to-day, how they coach and develop their teams, how they spot the right people, and how they think about delivering world-class customer service.

We’ll dig into how they run their shops day-to-day, how they coach and develop their teams, how they spot the right people, and how they think about delivering world-class customer service.

When it comes to digital advertising, most shops fall into one of two traps: overpaying an agency or doing nothing at all because it feels too complicated. It does not have to be that way. Join us for the exclusive reveal of Tekmetric’s new digital advertising engine, an easy-to-use, set-it-and-forget-it tool designed to help your shop appear at the top of Google Maps searches. We will show you how to capture high-intent drivers searching for “auto repair near me”and track real customer activity that leads to filled bays, not just clicks. No long-term contracts. No agency fees. Just measurable results. Bring your laptop—we will activate early access live during the session and guide you through a 10-minute setup process. Plus, you will receive $300 in ad credit just for trying it out.

Join us for the exclusive reveal of Tekmetric’s new digital advertising engine, an easy-to-use, set-it-and-forget-it tool designed to help your shop appear at the top of Google Maps searches.

Service Advisors are not trained to sell — they’re trained to process tickets. That gap creates uncomfortable conversations, price resistance, and lost approvals. In this session, advisors will learn how to shift from “selling repairs” to confidently guiding decisions. You’ll discover a simple communication framework that helps you structure recommendations, translate technician findings into clear language, reduce objections before they start, and lead customers without pressure. When conversations become organized and intentional, trust increases — and so do approval rates. This breakout delivers practical tools you can apply immediately to create clarity, confidence, and stronger customer relationships at the counter and on the phone.

In this session, advisors will learn how to shift from “selling repairs” to confidently guiding decisions.

Running an auto repair shop can feel like a grind — chasing car count, fighting turnover, or struggling to find good people. But thriving shops don’t happen by accident; they’re built by leaders who choose the right mindset and create an environment where employees and customers want to be.

Choose the right mindset and create an environment where employees and customers want to be.

Some of the most successful shop operators in the country are proving that the right combination of technology can transform their business. In this panel, you’ll hear from top multi-shop owners, franchise operators, and independent shop leaders who are power users of both Tekmetric and AutoVitals. They’ll share how integrating these systems has helped them increase average repair order, grow revenue, and deliver exceptional customer satisfaction—while building a culture of accountability and growth within their teams. Walk away with proven strategies from shops at the forefront of the industry on how to maximize your technology stack for long-term success.

Walk away with proven strategies from shops on how to maximize your technology stack for long-term success.

Technicians will learn how to: Locate correct wire diagrams for Volkswagen, Audi vehicles, navigate service information website, and navigate and interpret current track wire diagrams.

Technicians will learn how to: Locate correct wire diagrams, navigate service information website, and navigate and interpret current track wire diagrams.

In the fast lane of auto service, chaos is inevitable, but profit isn’t. Aaron Blair, systems architect behind Blair Automotive and Alloy Automotive’s operational backbone, reveals how to transform daily disorder into precision workflow. This session delivers tactical frameworks for controlling your shop’s moving parts, from dispatching ROs to getting buy-in from techs and advisors. If your days feel like firefighting, you’ll leave with the tools to build fireproof processes. Learn how elite managers structure time, lead under pressure, and keep the bays flowing even when the inbox explodes.

This session delivers tactical frameworks for controlling your shop’s moving parts, from dispatching ROs to getting buy-in from techs and advisors.

The technology powering the vehicles coming into our bays is increasing exponentially. Many times the parts we need to replace require programming or “pairing” to the vehicle prior to proper operation of the new component. Many operations now require access behind the OE secure gateway to perform certain functions. And ADAS calibrations are currently an extremely underperformed service. This session will explore these trends and provide industry updates. We will also explore the various ways currently available to address these needs. The audience will be armed with information to help them make informed decisions that best meet their needs.

This session will explore programming or “pairing” parts to the vehicle and how to gain access behind the OE secure gateway to perform certain functions.

Defining your "why," aligning people with shared values, and translating purpose into "daily wins" for your team and guests.

Defining your "why," aligning people with shared values, and translating purpose into "daily wins" for your team and guests.

There is a large push in our industry to increase ARO by selling in 2 parts. Put the car on a rack, sell the easy stuff then inspect again to sell the hard stuff. This "corners" your customer and while it will help you sell more per customer it does nothing to build trust or repeat clients...quite the opposite. We leverage the built in inspections in TM, with proper team training to drive our ARO to the highest i have seen in the industry from high volume shops.

Learn how to sell more jobs ethically while building customer trust.

Modern customers don’t choose shops based on price, they choose based on trust, brand, and subconscious cues that most owners never realize they’re sending. In this session, we break down the real psychology behind how customers search, schedule, approve work, and decide whether to return or not. You’ll learn what creates instant credibility, which marketing messages convert, and how small changes dramatically impact revenue. Walk away with a clear, data-backed understanding of today’s customer experience and the exact steps to influence customer behavior at every stage.

In this session, we break down the real psychology behind how customers search, schedule, approve work, and decide whether to return or not.

Traditional search is dead. With AI answer engines now serving 300+ million users weekly and only 274,000 websites appearing in AI responses globally, customer discovery has fundamentally shifted from clicks to citations. Service businesses face an "AI invisibility crisis" that will inevitably lead to empty bays if left untouched. This session reveals how Answer Engine Optimization (AEO) differs from traditional SEO, why operational data beats generic content, and how practical strategies can transform daily work into AI-discoverable expertise. Learn to position your business as the definitive source when customers ask AI for recommendations.

This session reveals how Answer Engine Optimization (AEO) differs from traditional SEO, why operational data beats generic content, and how practical strategies can transform daily work into AI-discoverable expertise.

Commission plans can motivate your team or create chaos. Learn how to configure and manage commissions in Tekmetric so techs and advisors are paid accurately and owners can trust the numbers. We’ll share common setup pitfalls, how to audit payouts, and how commissions and multi-tech jobs work together.

Learn how to configure and manage commissions in Tekmetric so techs and advisors are paid accurately and owners can trust the numbers.

Your customers can book a dinner reservation, a haircut, and a flight online at 2 a.m. They now expect the same convenience from their repair shop. In this session, we tackle the hesitation around online booking and show why accessibility is the fastest way to build trust with a new customer. We will demonstrate how Tekmetric Marketing’s Online Booking gives your customers the seamless experience they demand while keeping you in full control of your calendar—filling your bays without the game of phone tag.

We will demonstrate how Tekmetric Marketing’s Online Booking gives your customers the seamless experience they demand while keeping you in full control of your calendar.

Integrated Payments isn’t just about getting paid—they impact your customer experience, your books, and your bottom line. In this session, we’ll break down how Tekmetric Payments works inside a real repair shop—from flexible checkout and financing options customers expect, to built-in compliance and risk protection, to tools that help improve cash flow and support business growth. You’ll see how payments stay fully connected across the front counter, accounting, and your entire team—keeping everyone aligned and your records clean. Whether you’re already using Tekmetric Payments or still deciding if it’s right for your shop, we’ll share practical examples, best practices, and leave plenty of time for live Q&A.

We will break down how Tekmetric Payments works inside a real repair shop—from flexible checkout and financing options customers expect, to built-in compliance and risk protection.

Managing a multi-shop operation introduces new complexity - from standardizing workflows and reporting across locations to maintaining visibility and control as you scale. In this session, we’ll break down how successful MSOs use Tekmetric to operate more efficiently across multiple rooftops. Learn best practices for setting up locations, standardizing processes, leveraging reporting for multi-shop insights, and ensuring consistency across teams, without losing the flexibility individual shops need. This session is designed for owners and operators looking to scale with confidence and use Tekmetric as a true operational backbone for their MSO.

In this session, we’ll break down how successful MSOs use Tekmetric to operate more efficiently across multiple rooftops.

Great service advisors don’t just write estimates — they translate vehicle needs into clear, confident recommendations that customers trust. In this hands-on session, we’ll break down how to use Recommended Jobs and Smart Jobs to work faster, create a personalized customer experience, and drive better outcomes for both the shop and the customer.

We will break down how to use Recommended Jobs and Smart Jobs to work faster, create a personalized customer experience, and drive better outcomes for both the shop and the customer.

Keeping inventory accurate requires the right setup and consistent processes. In this breakout, we’ll walk through how to set up inventory in Tekmetric, how to manage it day to day, and the best practices to avoid running out of stock. This will be a hands-on session, so plan to bring your laptop and follow along as we go.

We will walk through how to set up inventory in Tekmetric, how to manage it day to day, and the best practices to avoid running out of stock.

Many common repairs on modern vehicles require special procedures, parts or tooling that is being missed or ignored due to technicians and service writers not understanding how to look up proper procedures. This can result in incorrect estimates, incomplete repairs, comebacks or much worse. This breakout session will present some very common examples of damaged modules, repeat part failures, dangerous conditions and incomplete repairs that could be avoided by spending some time digging into service info before diving into the repairs.

Learn from common examples of damaged modules, repeat part failures, dangerous conditions and incomplete repairs that could be avoided by spending some time digging into service info before diving into the repairs.

Recruiting can drain even the strongest teams—but it doesn’t have to. In this candid, engaging, story-driven session, hear directly from other shop owners who’ve been deep in the hiring trenches and came out stronger. They’ll share real experiences from their recruiting journey, including what was working, what was broken, and the moments that made change unavoidable. You’ll see how real stories led to real shifts in their approach, what changed after partnering with Promotive, and the real results that followed. This presentation is built around authentic conversations—not buzzwords—delivering practical insights, relatable challenges, and takeaways you can immediately apply to your team.

Recruiting can drain even the strongest teams—but it doesn’t have to. In this engaging, story-driven session, hear directly from other shop owners who’ve been deep in the hiring trenches and came out stronger.

In today’s tech-saturated world, your biggest competitive edge isn’t automation—it’s empathy. In this high-impact session, we’ll explore why sales, trust, and people skills are the true differentiators in the age of AI. You’ll learn how to turn everyday conversations into confident, values-driven sales moments without sounding scripted or pushy. Whether you’re an advisor or a leader, you’ll walk away with practical strategies to build connection, increase ARO, and create five-star experiences that keep customers coming back. If you want to future-proof your shop, start with the one thing AI can’t replace—your people.

In this session, we’ll explore why sales, trust, and people skills are the true differentiators in the age of AI.

Charlie Zlatkos of Pleasant Car Care, AutoShop Answers, and HBP will present a general overview of the operating playbook, Key2Key to Callbacks. In this session, Charlie talks about his transition from Technician to CEO and how he generally thinks about operating his shops today versus how he used to.

In this session, Charlie talks about his transition from Technician to CEO and how he generally thinks about operating his shops today versus how he used to.

This session focuses on elevating your maintenance plan by building confidence in how it’s presented, priced, and sold. Learn how to understand dealer maintenance costs, set clear customer expectations, and get your entire team aligned around consistent recommendations. The goal is to make maintenance a confident, trusted conversation across the shop—not just a sales pitch.

This session focuses on elevating your maintenance plan by building confidence in how it’s presented, priced, and sold.

In today’s shop environment, pressure is everywhere — from the schedule, from the service counter, from the clock, and from the board. But pressure doesn’t create production. Process does. In this powerful breakout, Lowell Greene breaks down how elite technicians eliminate stress by building repeatable inspection and diagnostic systems that drive consistent hours, reduce comebacks, and increase confidence. You’ll learn why KPIs aren’t something to fear, but something to leverage — and how refining your process creates predictable profit without sacrificing quality or sanity.

Lowell Greene breaks down how elite technicians eliminate stress by building repeatable inspection and diagnostic systems that drive consistent hours, reduce comebacks, and increase confidence.

Most shop owners obsess over car count, ARO, and marketing strategy — but the greatest performance gap in our industry isn’t operational. It’s relational. In this session, we’ll unpack why investing in your people is the most underleveraged growth strategy in automotive, and how building a culture rooted in clear core values, intentional leadership, and management by walking around can transform performance. You’ll learn where most shops fall short, what it looks like when culture is done right, and how to create an environment where every visit to your store feels like family — for employees and customers alike. When your people feel seen, supported, and developed, the numbers follow.

We’ll unpack why investing in your people is the most underleveraged growth strategy in automotive, and how building a culture rooted in clear core values, intentional leadership, and management by walking around can transform performance.