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Frequently Asked Questions

We've put together some commonly asked questions about Tekmetric.

What's the best way to connect my shop to Tekmetric?


Because Tekmetric requires an internet connection, we recommend that your shop(s) have a secure Wi-Fi network. You can also use devices connected to a cellular network, or tether devices to your phone.

How do I scale my business with Tekmetric?


We price Tekmetric subscriptions by shops, not users. When you're ready to open a new shop, all you need to do is purchase another subscription and your new shop will be ready to run on Tekmetric. Tracking tools and integrated marketing services will also make it easy to explore new ways to improve your sales ad operations process, gain new customers, and build customer loyalty.

How many users or devices can I use with Tekmetric?


Unlimited. Seriously. All of your mechanics, technicians, service writers, and managers can have access to the Tekmetric platform, and you, the shop owner, can regulate who has access and who does not.

What happens if my internet goes down?


If your internet goes out, you can tether to a cellular device. Tekmetric is designed to be light. It operates fast, even on connection speeds of less than 1mb per second - meaning that it's mobile-friendly from a cellular connection. Hell, you can even connect to dial-up and run Tekmetric without seeing a slow down in operation speed.

How difficult is to use Tekmetric?


Because we took a material design approach to developing Tekmetric, our platform is very simple and easy to use. And we're not saying this because we built it; our users have said it too.

Can I really use Tekmetric on any device?


Tekmetric is OS Agnostic. You can use it on almost any device (tablet, smartphone, desktop, laptop) and operating system as long as it has access to the internet and supports the Google Chrome browser.

How often do you update Tekmetric?


Because we are always looking for minor and major ways to improve Tekmetric, we typically update Tekmetric at least once a month. Updates may include new integrations, features, tracking metrics, shortcuts, or design changes that make Tekmetric easier to use.

Can I transfer my data from my current system into Tekmetric?


Tekmetric can migrate data from over 150+ Shop Management Systems. The data included in the migration varies from system to system. You can find more details about what data comes over from your system by contacting us. Learn more about Data Migration.

What all can I track with Tekmetric?


Tekmetric allows you to track virtually all work and performance along a myriad of metrics:

  • Workflow
    Repair Orders
  • Payments
  • Financials
    End of Day Sales
    Sales Details
    Profit Details
    Accounts Payable
    Accounts Receivable
  • Parts
    Parts Purchased & Usage
  • Employees
    Technician Hours
    Service Advisor Sales
    Service Advisor AWRO and ARO
  • Customers
    Marketing Efforts
    Customer Profiles