Question 1

How do I login to Tekmetric?

Accepted Answer

Follow these steps to log into your Tekmetric account:

Go to the Tekmetric website: shop.tekmetric.com.
Enter your credentials: Use the email and password associated with your account.
Click "Log In": After entering your credentials, click the "Log In" button to access your dashboard.

If you’re still having trouble logging in, here’s a more detailed guide. Should you need help, don’t hesitate to contact support!

Question 2

How can I connect my shop to Tekmetric?

Accepted Answer

Ideally, make sure you have a good Wi-Fi connection. If not, it’s still possible to connect through cellular devices or by tethering to your phone.

Question 3

What is Tekmetric and how does it serve auto repair shops?

Accepted Answer

Tekmetric is an auto repair shop software that helps shop owners provide a better customer experience and run their shop more efficiently. Built by a former shop owner, Tekmetric is your trusted business partner, not another Silicon Valley software.

Question 4

How quickly can a shop be up and running on Tekmetric?

Accepted Answer

It varies by shop. Motivated shops can be up and running the same day. More complicated shops can take longer.

Question 5

How many users or devices can I connect with Tekmetric?

Accepted Answer

As many as you want! Seriously. All your mechanics, technicians, service writers, and managers can access the platform. As the shop owner, you can regulate access permissions.

Question 6

What happens if my internet connection is lost?

Accepted Answer

In the event of an internet outage, you can switch to tethering with a cellular device. Tekmetric operates efficiently, even on connection speeds as low as 1mb per second, so you can easily use it on your phone. You can even connect via dial-up without any slowdown.

Question 7

Which internet browsers does Tekmetric support?

Accepted Answer

Tekmetric is cloud-based, so it is designed to work on the most recent versions of Mozilla Firefox, Apple Safari, and Google Chrome, as long as your shop has internet. However, our developers built Tekmetric in a Chrome environment, so we recommend using Google Chrome to have the best user experience.

Question 8

Does Tekmetric charge based on the number of users?

Accepted Answer

No, Tekmetric subscriptions are priced per shop, not per user. Adding a new shop simply requires purchasing an additional subscription.

Question 9

Can I access integrated payments with my Tekmetric subscription?

Accepted Answer

Sure! While integrated payments are not included by default in the Tekmetric subscription, once your shop is activated, you'll have full access to our integrated payment features at no extra cost. Our seamless activation process ensures a smooth transition for our users, making it easy to unlock the benefits of integrated payments. Please note that monthly processing fees will apply based on volume and transaction types.

Question 10

Is support and training included in Tekmetric's cost?

Accepted Answer

Yes! Our US-based support team (yes, real humans) is always available to support you during your Tekmetric journey.

Question 11

Does Tekmetric support multi-location automotive businesses?

Accepted Answer

Absolutely! No matter how many locations you run, Tekmetric can help with everything from parts ordering, smooth RO setup, to financial reporting and more.

Question 12

What is the Tekmetric pricing model and is it affordable for smaller shops?

Accepted Answer

Tekmetric offers four pricing models - all of which provide unlimited users, unlimited RO's, unlimited support, and no hidden fees. Smaller shops can afford Tekmetric by taking advantage of month-to-month pricing or discounted annual plans.

Question 13

Does Tekmetric offer a free trial or demo?

Accepted Answer

Tekmetric offers free demos but not free trials. However, you can test drive Tekmetric 24/7 with their self-guided tours.

Question 14

How frequently is Tekmetric updated?

Accepted Answer

We're always making Tekmetric better! Typically, we roll out updates at least once a month, both minor improvements and major features. Updates can include new integrations, tracking metrics, shortcuts, or design enhancements aimed at improving user experience.

Question 15

Can I transfer my data from my current system to Tekmetric?

Accepted Answer

Absolutely! Tekmetric offers data migration services from over 150+ Shop Management Systems. The specifics of the data migration vary depending on your current system. For more details on what data can be transferred, please contact us or refer to our Data Migration Resources.

Question 16

Does Tekmetric have a mobile app for iOS and Android users?

Accepted Answer

Yes! The Tekmetric Mobile App is available for iOS and Android users.

Question 17

How does Text to Pay work?

Accepted Answer

With Tekmetric's Text-to-Pay feature, you can send invoices directly to your customers via a text message.

Question 18

Do accounts payable transfer over in Tekmetric?

Accepted Answer

Yes, Accounts Payable (A/P) data can be transferred into Tekmetric, especially if you're using accounting software integrations like QuickBooks. Tekmetric supports transferring your vendor payments, including those related to sublets, through our Accounting Link feature. When you record a sublet job in Tekmetric, and select the option to send it to Accounts Payable, it will appear in your financial reports until the payment is completed. This allows seamless tracking and integration of accounts payable within your shop management and accounting processes.

Question 19

Which softwares does Tekmetric integrate with?

Accepted Answer

Tekmetric has over 70+ integrations.

Question 20

Does Tekmetric have digital vehicle inspections?

Accepted Answer

Absolutely! Our Digital Vehicle Inspection software lets your team send photos and videos to keep your customers informed and to share detailed inspection findings with them.

Question 21

How do I manage my inventory?

Accepted Answer

Inventory management is a Tekmetric feature included in all of our plans. You can use our real-time parts management system to stay on track with your inventory without any hassle.

Question 22

How do I contact Tekmetric support?

Accepted Answer

You can get in touch with our support team by:

Chat – available in the Tekmetric app
Email – support@tekmetric.com
Phone – 832.787.0900
Live customer support is available during these hours:

Monday – Friday 7 am – 7 pm CT

Sat 8:30 am – 5:30 pm CT

Knowledge Center

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Q: How do I login to Tekmetric?

Follow these steps to log into your Tekmetric account: Go to the Tekmetric website: shop.tekmetric.com. Enter your credentials: Use the email and password associated with your account. Click Log In: After entering your credentials, click the Log In button to access your dashboard. Should you need help, don’t hesitate to contact support!

Question 23

How do I contact sales?

Accepted Answer

You can get in touch with our sales team by filling out our contact form, scheduling a demo, calling this number: 832.930.9400, or by emailing our team at: info@tekmetric.com.

Question 24

How do I request a new feature?

Accepted Answer

Many features we release are our own customers’ suggestions! You can suggest a feature, too, directly through our dedicated Feature Request Board – you’ll find it in the Resource Center, within your Tekmetric platform.

Question 25

Does Tekmetric have a rewards program?

Accepted Answer

Yes! We have a referral program that lets you earn rewards for each referral you make.

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Tekmetric FAQ

Your Questions, Answered

categories

General FAQs

Subscription and Pricing

System Features

Customer Service

Rewards and Incentives

General FAQs

Subscription and Pricing

System Features

Customer Service

Rewards and Incentives

experience

Tekmetric in Action

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