Frequently Asked Questions
Can I change my plan down the road if I change my mind?
Of course! Since we don't have any contracts, the owner or admin on your account can upgrade, downgrade, or cancel your subscription at any time. Just contact your Sales Rep at xxx-xxx-xxxx to do so.
Can I pay for a full year for a discount?
Yes! Contact our sales team at 832-930-9400 opt 2 to discuss payment options.
What payment methods do you accept?
We accept all major credit cards on file to pay for the monthly subscription.
Do you charge Sales or Consumption tax?
Certain US states and international countries are subject to a required sales or consumption tax. If your location requires sales tax, VAT, GST, or comparable consumption taxes, you will see the tax amount applied to your subscription on each of your invoices.
Is my data safe and secure?
Yes, data security is our highest priority. We employ numerous redundant data safety systems and follow strict procedures to ensure that all of our subscribers’ data receives the highest possible level of protection. Security is also dependent on how you control access by your employees in your shop. Ensuring each user is setup with their own account, don't share passwords and have been assigned appropriate permissions is always important. Learn more about our privacy and security features here.
What options do you have for customer support?
For all of our subscribers, our online Knowledge Base is updated regularly and provides detailed information and walkthroughs on our features. Tekmetric provides unlimited technical support for the life of your subscription. If you need extra help, we're available via phone, chat, or email. Learn more about our support here.
Can someone set up the software for me?
Tekmetric's training and onboarding is self-paced based on the Launch date you select. Additionally, our Customer Success team is available to answer questions as you get your shop setup and ready for Launch. We do offer private 1:1 training sessions at an additional cost that you can re-purpose for help setting up your shop. For more information, reach out to us at xxx-xxx-xxxx.
Can I migrate or import data from my old system?
Yes, we provide data conversions from 150+ systems. Conversions come at an extra cost and can vary in what comes over by system, so please let your sales rep know if you're interested.
