TWO-WAY TEXTING
ENGAGE CUSTOMERS
BUILD LOYALTY
You’re not just texting updates, you’re building real relationships. With Tekmetric’s built-in two-way texting, every message, photo, and approval happens instantly, right from the same platform you already use to run your shop. Clear communication, faster approvals, and happier customers — all from one number.
REAL-TIME COMMUNICATION
Keep customers in the loop throughout the repair process, without chasing them. Tekmetric Two-Way texting handles everything — from updates to approvals — instantly.
- Send photos, videos, and repair updates with ease
- Get quick approvals so bays stay full
- Provide immediate answers when customers reach out


EVERYTHING IN ONE PLACE
No juggling phones or apps. Tekmetric keeps all customer communication – texts, emails and more – tied to their profile so nothing slips.
- Centralize all conversations with a single number
- Keep full communication history alongside ROs
- Unified text inbox so no messages get missed
SCALES WITH YOUR SHOP
One shop or many, Tekmetric makes customer communication consistent.
- Text from the same platform you use to manage work
- Ensure every customer gets the same great service
- Built to keep pace as your business grows

Deep dive into Tekmetric Marketing features
Two Way Texting FAQs
See all of our FAQs
Can Tekmetric help auto shops send text messages to customers?
- Yes! You can send text messages to customers through Tekmetric.
How does Tekmetric help shops stay in touch with customers after service?
- With Tekmetric, shops can stay in touch with customers after service with service reminders, review requests, and declined job reminders. Shops can also send out seasonal promotional messages and campaigns all within Tekmetric.
How do Tekmetric’s communication features improve customer satisfaction?
- Tekmetrics' communication features improve customer satisfaction by keeping customers in the loop throughout the repair process, providing timely updates, and by asking for feedback after the repair is finished.








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