Show Customers You Care With Digital Vehicle Inspections
No more working late to figure out your numbers. Discover correlations between metrics to identify gaps and maximize performance. Tekmetric’s real-time reports upgrade your insights across all areas of your shop so that you can build a business where your team thrives and customers keep coming back.
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Jim Brown, Speed Auto Repair
A Picture is Worth a Thousand Bucks
With DVIs, your team is able to send photos and videos of inspection findings directly to customers’ smartphones. Customers can get a clear picture of what’s going on with their vehicles no matter where they are.
Create & Save Templates for Custom Inspections
In Tekmetric, you can create and save custom inspections that clearly guide technicians through the inspection process. Maintenance inspections, diesel vehicle inspections, transmission inspections—any type of service your shop commonly provides, you can create an inspection for it. Once an inspection is saved in your system, it’s easy for service advisors to assign inspections to technicians at a moment's notice.
Save time. Map Canned Jobs to inspection tasks for an efficient, seamless transition from inspections to estimate writing to repair work.
Tekmetric’s DVIs in Action
View repair orders on the Job Board as a card or a listing then select an RO to see customer information, add individual concerns, and conduct an inspection.
Easily attach photos, videos, and notes to inspection tasks to the Digital Vehicle Inspection and color-code findings to prioritize concerns.
Finish up the inspection and instantly notify service advisors. Text or email the results to the customer to further the conversation.
DVIs Increase Your Shop’s Bottom Line
Save Time
DVIs streamline your team’s communication and reduce the need for back-and-forth conversations between technicians and service advisors. Tekmetric saves your shop’s DVI records on a cloud-based server, so you can refer back whenever needed. Save your team from doing tedious work, so they can put that energy toward your #1 purpose: getting customers back on the road.
Sell More Work
With DVIs, technicians can provide a full report on necessary and upcoming repair work.
DVIs make it easy for customers to prioritize repairs, increasing authorizations for your shop. Any work that gets declined is saved so service advisors can follow up later. And because Tekmetric tracks Close Ratio, Average Repair Order, and other key performance metrics, you can measure the impact DVIs are making in real time.
Save Declined Jobs
When customers decline any jobs, Tekmetric will store that data for you in the Declined Jobs Report. Your service advisors will be able to pull up all declined jobs, and call those customers to get them back in the shop. Customers will appreciate the reminders, and will see how much your team cares about maintaining their vehicles.
Be There For Your Customers
Your customers’ lives don’t stop when their vehicles need repairs.
Tekmetric’s DVIs give customers a comprehensive look at what work they need done—and when—so they can budget for repairs. Customers can drop off their cars without having to stick around, and approve work remotely from wherever they are.
With DVIs, technicians get to work faster, and customers spend less time without their vehicles. With built-in communication features, service advisors can keep customers informed without having to interrupt technicians.
Your Customers Are in the Digital Age. Are You?
