Know Your Numbers
No more working late to figure out your numbers. Discover correlations between metrics to identify gaps and maximize performance. Tekmetric’s real-time reports upgrade your insights across all areas of your shop so that you can build a business where your team thrives and customers keep coming back.
Henderson Johnson, Toyo Automotive
Financial Reports
See how money flows through your shop. Make smart financial decisions and test the results with accurate data.
Sales & Profit
Get a full view of how cash enters your shop. Tekmetric's various sales and profit reports provide a complete perspective of your top line and your bottom line performance.
Accounts Payable
No more sorting through different purchase orders or losing track of large, outstanding payments.
The Accounts Payable Report shows you what you owe parts vendors and sublet vendors, and how many days your debt has been outstanding.
Discounts
Be more methodical with your discounts and spot trends to maximize promotional campaigns. Track the total dollar amount in discounts given on Parts, Labor, Sublets, Fees, as well as the Fixed Discounts on ROs.
Keep tabs on your shop's discounts for parts, labor, sublets, and fees. See your total discounts over a period, and adjust discount caps as needed to prevent potential losses.If you see a discount on a job that looks like an outlier, you can take a closer look and work with your team to create discount policies and guidelines.
Accounts Receivable
See all outstanding invoices, manage fleet accounts, and easily track partial payments. With Tekmetric’s Accounts Receivable Report, you can search by customer, or sort by Date Posted or RO Number to print statements and collect payment.
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Andrew Minkler, Bavarian Motor Repairs
End-of-Day
The End-of-Day Report goes well beyond the end of the day. With customizable time ranges, you can see what your metrics look like over a week, a month, year-to-date, or any other time range to find trends and adjust your strategy. View all the metrics that affect your shop performance on a single page:
ARO
Your Average Repair Order, or ARO, is one of your most important numbers.
Measuring the average size of your repair orders allows you to maximize efficiency and profits. The End-of-Day Report also shows your ARO Sales, ARO Profit, and ARO Profit Margin.
Car Count
Car Count lets you see how many customers you’re bringing in. Measuring Car Count helps you determine ways to increase the flow of customer traffic at your shop.
Close Ratio
Your Close Ratio tells you your ratio of dollars presented to dollars sold.
Measuring Close Ratio helps you identify coaching opportunities to enhance the way your team presents work so that more work gets authorized.
Total Gross Profits
Measuring Total Gross Profits lets you see how effectively your shop is using markups, labor, and supplies to generate profits.
Payments
The Payments Table gives you a quick view of all transactions, making it super easy to close out your cash drawer for the day.
Employee Reports
Track performance, set expectations for your team, and find opportunities for everyone to work together and elevate their performance.
Real-Time Service Writer Report
Learn which technicians are the most efficient by viewing how many assigned hours are still in progress, completed, and posted. Find patterns in technician performance based on key metrics so you can identify coaching opportunities to make your tech team even more efficient.
With the Real-Time Technician Report, you can measure Car Count, Total Sold, and ARO per technician and see all the work that each technician currently has in the hopper.
Real-Time Technician Report
Learn which technicians are the most efficient by viewing how many assigned hours are still in progress, completed, and posted. Find patterns in technician performance based on key metrics so you can identify coaching opportunities to make your tech team even more efficient.With the Real-Time Technician Report, you can measure Car Count, Total Sold, and ARO per technician and see all the work that each technician currently has in the hopper.x-
Technician Hours Report
See how time is spent in your shop.
Pay your team a flat rate? Want to know how efficient your technicians are? The Technician Hours Report will show you each technician’s Car Count as well as the Total Efficiency of your tech team based on their ratio of billed time to clocked time.
Total Gross Sales
Help your service advisors close more work. With Tekmetric’s Real-Time Service Writer Report, you can check the status of all jobs for each service advisor, find bottlenecks in your workflow, and address them if needed to keep jobs moving.
You can also go back and see a service advisor's Average Written Repair Order and how much work they’ve sold over a given time period to discover new coaching opportunities.
Dustin Baxley, Performance Transmission & A/C
Customer Reports
Enhance your customer experience, build customer loyalty, and get more customers in your shop.
Customer List
Find out who your most loyal customers are.
Tekmetric’s Customer List Report gives you an overview of each customer’s Lifetime Visits, Lifetime Spend, Lifetime Profit, Lifetime ARO, Lifetime Close Ratio and other key stats.
Declined Jobs
With the Declined Jobs Report, service advisors can see all jobs that have been declined on past ROs so that they can get them back in the shop.
Identify which jobs are declined most often so that you can create effective promotional campaigns that upsell, cross-sell and improve your Close Ratio.
Customer Leads & Marketing Sources
Invest your time and efforts into your shop’s most valuable marketing methods.
Identify what is bringing customers into your shop, whether it’s referrals, social media, search engine marketing, mailers, or other sources.
Get a breakdown of each of your marketing channels’ Total Sales, ARO, GP Dollars, GP Percentage, Close Ratio, and Customer Count and explore how much of your business comes from new sales or repeat sales.
Tim Suggs, Turbo Tim’s Anything Automotive
Parts Reports
Supercharge your parts margin with parts reports. Identify the parts that have been used on posted ROs to save time and stay supplied.
Parts Purchased
Get a closer look at how parts affect your balance sheet.
With Tekmetric’s Parts Purchased Report, you can see all the parts you’ve purchased, how much your shop is spending with each vendor and compare parts prices across vendors. You can also use this report to ensure that all parts orders were entered into Tekmetric either as inventory or billed out to customers, speeding up the parts reconciliation process.
Parts Usage
Stay in control of your parts ordering process and widen your parts margins. See which parts have been ordered, which parts have been received, and which parts are needed.
Tekmetric’s Parts Usage Report shows you which parts are most commonly used, which brands are most preferred, and which parts sell best. You can also use this report to audit what each service advisor is ordering, and identify where misplaced parts belong.
Greg Bunch, Aspen Auto Clinic
Masterfully Maneuver Your Business With Metrics
