Tekmetric Reviews

As a user of Tekmetric since May of 2021, I can say that their team has done a great job with continuous improvement and uptime. If you want / need a Shop Management System (SMS) for your repair shop you aren't likely to find a better solution than this. In addition to using it in my own shop for years now I have also worked with other shop owners around the country who have used this (and other) SMS and haven't seen anything better. Their pricing model is superior to legacy computer based systems that want to charge you for every seat you use. I can log in on my phone and see the shop performance at any time. It is pretty intuitive for your advisors, who usually hate teh idea of switching systems. But try to take this one away and you will likely have a fight on your hands! Just a lot of great features and functionality. If you are on the fence, JUST DO IT!

When fixing any errors, once they can duplicate it, they fix it swiftly! The customer service is quick and easy. It has all sorts of reatures and integrations to frequent easy use.

As an automotive shop owner, I have experienced the benefits of psychometric for years now. Managing car flow building repair orders is seamless, and the amount of interventions with other software and payment options has made this the "one stop shop" for us! The help desk is extremely quick to answer when needed and they are doing continuous updates to the program. We are able to submit new ideas as our business needs change and then see these updates roll out. Having a voice has been huge.

That Tekmetric is always making updates and the fact they have merged with Shopgenie to give the best customer experience.