Digital vehicle inspections (DVIs) are central to providing a 21st century experience to your customers. Just as streaming revolutionized the entertainment industry, digital communication has drastically transformed all consumer service industries. Within auto repair, DVIs enable shops to upgrade their business to the next level. While shifting from paper to digital records can seem daunting in the short-term, the long-term benefits make the effort worth exploring.
Below are five reasons to switch to DVIs in your shop:
Build Trust with Customers
In 2020, AAA conducted an auto repair consumer survey, revealing two-thirds of drivers don’t trust independent auto repair shops. Additionally, 63% said that they’d had negative experiences at auto repair shops. A well-implemented digital inspection process can break the stereotype many drivers have about auto repair mechanics. “Seeing is believing:” when a technician attaches an image of a dirty air filter or a video of a busted ball joint, the customer has little reason to doubt whether or not it’s a necessary repair.
Provide Convenience for Busy Customers
To make the most of your shop management system (SMS), it’s important to understand some best practices for scheduling work. This guide gives a refresher on four different stages of work commonly used for scheduling in the auto repair industry–and how they translate in an SMS.
Adjusting Your Scheduling Process to Go Above and Beyond
The guide walks you through additional opportunities to enhance your shop’s efficiency and reach new heights once you have your shop management system and basic scheduling processes in place.
Sell More Work
DVIs not only allow technicians to complete a more thorough assessment, but also help prioritize the repair work needed in a transparent, easy-to-understand way. This transparent communication contributes to both trust and loyalty among the customer – and more work as a result.
Increase Efficiency in Your Shop
When every job begins with a DVI, the entire repair process becomes more efficient. Technicians know exactly what to look for and how to clearly relay that information to service advisors. Service advisors have a standardized report to build estimates. Customers have accessible records and more control over the work to be done. As an added bonus, shop owners can see these efficiencies in real-time, including how they translate to gross profit and other key performance indicators.
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