Tracking Your Shops Performance
Part of the benefit of using a cloud-based shop management system is the huge level of data collected. But more importantly, the power is in using that data to see how your shop is doing. Any solid shop management system should at least measure:
- Average Repair Order
- Car Count
- Close Ratio
- Total Gross Sales
- Total Gross Profits
However, a great shop management system will show you much more, and present the information in a way that is easy to view, analyze, and understand.
With Tekmetric’s real-time Reports, you can track key performance indicators, including:
- Profits on parts and labor, so you know how to protect and increase margins as needed
- All Declined Jobs, so you can run sales and marketing campaigns to re-engage customers and close more work
- Lifetime Visits, Lifetime Spend, Lifetime Profit, Lifetime ARO, and Lifetime Close Ratio, so your service advisors can cater to the needs and tendencies of every customer
- Customer Close Ratio broken down by service advisor, so you can analyze individual service advisor performance and coach your team as needed
- Sold Work by each individual technician, and Technician Efficiency both individually and as a team, so you can coach technicians on inspections or other aspects of the job if needed
- Customer leads broken down by marketing channels, so you know where to invest your marketing dollars.
- Customer leads broken down by source, so you know precisely how customers heard about your shop
- Total amount in discounts given across Parts, Labor, Sublets, Fees, or Fixed Discounts on ROs, for a clearer idea into how discounts impact shop performance and to cap discounts to protect your profits
A system that improves life for you, your team, and your customers will already lead to new growth for your auto repair shop. Real-time reports open up even more overlooked opportunities for growing shop performance.
Find a Shop Management System that Scales as Your BUsiness Grows
The decision to upgrade your shop management is a positive indicator that your shop is poised for growth in the near future.
And a cloud-based shop management system will help your team create the right foundation to build off of.
With Tekmetric, you can:
- Add new users without burdensome costs. Add service advisors, technicians, and other team members—such as a service manager or a parts foreman—to the system without having to do the math on whether or not each new addition is worth the cost
- Pay a flat rate if you open another shop, too, which is a much more manageable way of paying than trying to figure out your costs for the future based on projected hiring patterns
- See reports across all your shops in one place with Tekmetric Multi-Shop.
Adding team members to your system and training them to take on different roles and responsibilities should put more money in the bank, not take money o
You work hard to grow your profits. You should be able to keep as much of your payoff as possible!
Shop Management Systems are Always Evolving
Our development team drives toward the constant pursuit of innovation.
Tekmetric never stays static; our system dynamically evolves, keeping shops who use it at the forefront of the auto repair shop industry. We consistently communicate with our users, striving to achieve our max potential.
As you innovate as a shop owner and your team grows, we hope to fuel that growth and support you in your goals and ambitions.
