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Hire and Retain the Best Talent for Your Auto Repair Shop

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Read time: 3 min

Every element of your team is critical, from the technicians who complete the repairs to the service writers who assist customers and keep repair orders flowing through your shop management system.

They’re the people who are responsible for directly communicating with guests or working on vehicles. They're the core of your everyday operations, ensuring cars are brought in, estimates move along, and repairs are completed on time.

It is absolutely critical for great shops to start with great talent!

With the power of cloud-based shop management systems, auto repair shops can build the best team possible with the right mindset, culture, and approach to hiring and retaining the best talent.

But Isn't There a Technician Shortage?

We know that there has been some discussion across the industry regarding a technician shortage -- whatever it is, shops feel like it's harder than it's been in the past to find the best talent possible to help them make their great shop even better.

What's interesting though, is that when we look at the numbers, there seems to be a bit of a different story.

For example, according to the 2024 Auto Care Association Fact Sheet, automotive technician employment increased by 3.5% in 2022 alone. Meaning, that there are now 915,000 men and women working at general repair shops, vehicle dealerships, and gasoline service stations.

The reality is, there are even more technicians! And the beauty is, there's no sign of slowing down within the aftermarket auto repair industry, just as we saw in our latest Auto Repair Industry Index.

1. Maximize Employee Compensation

Shops should structure their team and payroll operations to, of course, maximize labor profit margins. But it's also critical that shop owners ensure employees are paid adequately for their work.

Now, shops have the ability to pay different roles in different ways. When we dug into Tekmetric-specific data, we saw shops around the country utilizing different pay structures:

But more importantly, what we really noticed was how Tekmetric makes it possible for shops to find and retain the best talent. In fact, we found that on average, Tekmetric shops can pay their technicians almost $5 higher than the national average from 2022.

The best way to show your team how much you value their hard work is to compensate them well for the work they do. And of course, owners need to ensure the lights can stay on while running a business. That's why a cloud-based shop management system is so critical in maximizing the value of the work you already do.

1. Create an Open-Door Policy 

You don’t want to create a situation where your team members feel like it’s required for them to keep you in the loop and ask for your permission before doing anything on their own; they still need to maintain a level of independence, so that they can complete their work, and you can tackle high-level business operations.

But an open-door policy is a great way to balance your team’s need for independence with your need for input. 

When your auto repair team members know they can ask you or other members of the management team for help when they need it, they are more likely to speak up when they run into challenges.

By doing so, problems will be less likely to spiral out of control because you and your employees can work together to find solutions. 

2. Hold Regular Team Meetings 

By holding regular meetings, you can bring your technicians, service advisors, and the rest of your auto shop team together to share ideas and make improvements. 

When your auto shop team members start discussing various processes and happenings at your shop, they’ll be able to brainstorm creative, effective solutions—solutions that they might not have come up with on their own. 

Before Sunil Patel launched Tekmetric, he was a med-student-turned-shop-owner. At his shop, Motorwërks, Sunil would bring his together for daily rounds, much like doctors do with their team of nurses and surgeons:

“In the morning, when I used to go through residency, we would have breakfast in a room of 25 students, and we would discuss cases… It was like a puzzle. One person would discuss a patient, and everybody has to figure out the problem that patient had. 

I did the same thing at Motorwërks. I would have breakfast provided, and we would sit in a room and discuss a car that would have a noise or leak and figure out what was wrong.”

What Sunil found was that the practice of daily meetings instilled confidence and camaraderie in his team.

By holding daily or weekly meetings with your entire auto shop team, you can quickly identify and solve problems while strengthening your team. 

Use Tekmetric to Hire and Retain the Best Talent 

With Tekmetric, your service advisors and technicians can work alongside each other as one unit.

Scaling your business and bringing in even more revenue for your shop doesn't have to rely on finding new customers.

Rather, shops can utilize the features of cloud-based shop management systems to help them maximize profit margins on the work they already do.

With a modern platform like Tekmetic, shops can not only get the most value out of the work they do, but hire the best talent to provide the best service possible.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

similar articles

When it comes to starting a business, you have a lot to consider.

How are you going to make sales?

Are your operations in order?

How will you approach legal, HR, and marketing?

But it’s important to not forget about one key part to getting your business off the ground: funding.

You’ll want to be well-versed in what to look for in a potential partnership whether you’re in the startup phase, the expansion phase, or even in a plateau phase.

By better preparing now, you’ll set your company up for future success.

Recently, Prasanth shared his thoughts about different kinds of funding with Texas CEO Magazine. You can read the full piece here, or check out some of the highlights below.

Determine The Right Equity Path For Your Business

The first step for any business owner should always consist of researching and selecting the right method of funding for your company. Once you’re confident in your company’s business model, your company’s current state, and any future aspirations for your company, you’ll want to determine the right equity path that can take your company where you want it to go.

1. Venture Capital

Venture capital is a more traditional route and is optimal for new entrepreneurs. If you have an idea for a potential business venture but aren’t sure exactly what to do with it just yet, venture capital could help you secure funding so that you can bring your ideas to fruition.

With venture capital, your partner will purchase a significant portion of the company, and in turn will offer support and guidance to nurture your company’s growth

2. Growth Equity

If your company has already excelled in the starting phases and needs another boost to continue expanding, you’ll want to consider growth equity—otherwise known as “rocket fuel.” Growth equity tends to be founder-centric and offers more autonomy and room to remain true to your company’s original core values and business model.

3. Private Equity

Companies that have reached the later stages of their business’ lifecycle may opt for private equity.

This route can be a good contender for companies that are at risk of going under due to lack of profits. Private equity can give your company the boost needed to prevent it from closing up shop.

Whoever you choose to partner with will take a large portion of your company’s ownership and will make significant changes to the company. However, the private equity route tends to yield bigger checks.

What Did Tekmetric Do For Funding?

Prasanth knows how important the right funding for your company is.

Prior to 2021, Tekmetric was in the startup and the small business stage, so the initial funding from friends and family was an avenue that worked out really well at the time

After 2021, Tekmetric started to expand exponentially. Tekmetric’s Co-CEOs and Co-Founders Prasanth and Sunil Patel realized that more growth could be possible if they changed from their personal network funding to the growth equity route.

Growth equity provided funding for additional initiatives, such as marketing, product research, and hiring. In turn, Tekmetric was able to pursue the vision that Prasanth and Sunil had outlined during the company’s beginning stage.

Find The Right Partner

You’ll want to be intentional about choosing any of your partnerships as a business owner, especially when it comes to finding the right funding partnerships.

The partner you decide to go with will help determine what your business’ tone and future will be like.

As you’re determining the right partnerships for you, ask yourself 5 questions:

  • Is the partner aligned with my business goals?
  • Do I trust this partner with my team and my business?
  • What will my relationship with this partner look like?
  • How much day-to-day involvement in my company does this partner expect?
  • Does this partner provide a reasonable amount of funding to support my goals?

No matter what equity direction you take, you’ll want to find a partnership dynamic that works for you, your business, and your team. As you’re choosing the right partner, remain transparent about any goals and expectations you have in mind for your company.

You won’t want to choose a partner solely based on numbers. The partnership will be a long-term business relationship—a marriage of sorts—and you should treat the partnership with thoughtfulness and respect.

What Did Tekmetric Do For Funding Partnerships?

At Tekmetric, Prasanth and Sunil knew whichever partner they selected to provide funding would play a significant role in the company’s future, and would have a strong impact on Tekmetric’s overall tone, goals, and growth.

At the time Prasanth and Sunil started looking for partners, Tekmetric was a well-established name throughout the auto repair industry, so they wanted a partner that would work alongside them, not just someone who would give them money and stay at a distance.

Eventually, Tekmetric found the right partner—one who is not only sensitive to the company’s needs but also the needs of Tekmetric’s customers.

Tek-Tip: Always ensure your partnerships are a two-way street.

As an auto repair shop management system, Tekmetric has long realized the importance of mutually beneficial partnerships. We’ve established partnerships along the way with companies like Mechanic Advisor and Advance Auto Parts Pro Solutions to help us better meet our customers’ needs.  In fact, Tekmetric has more than 30 industry partners (and counting) to ensure the most seamless possible experience.

Want to assess your general partnerships beyond funding? Find out what you should consider as a shop owner before entering into an auto repair shop partnership here.

Remain True To Your Business Yourself

No matter the equity path you choose to go or the partnerships you choose to take, you’ll want to stay true to your business’ core values and who you are as a business owner.

Rather than cutting corners, you can opt for the best possible solutions.

Prasanth said it best: financial support and equity can be confusing, and it’s easy to get lost in the numbers and forget why you started your business in the first place. However, the right partner will make all the difference.

After all, if you are putting significant time and effort into your idea, your company, and your team, you should expect a partner who supports your continued success long into the future.

→ Check out our latest blog on 12 marketing strategies to help you bring in more customers, or learn how you can become the ultimate leader for your team

A special thanks to Texas CEO Magazine for providing space for Prasanth to share his knowledge.

Your auto parts inventory management system should match the operational pace of your shop, and the system shouldn’t be so complex or time-consuming that it takes time away from hours better spent repairing cars.

Running a more efficient shop will lead to a better experience for customers, more clarity in the repair process, and ultimately more approved repairs. That means more money for your shop!

Still using pen and paper to keep track of your shop's parts inventory? Let's help you find a better way with a modern, cloud-based shop management system.

Hey auto repair shop owners! When’s the last time you examined your invoicing process?

Your shop’s invoicing process may seem like a small part of your business. But your auto repair shop invoicing software presents an oft-overlooked touchpoint with your customers. If you approach it strategically, your invoicing process can be adjusted swiftly and easily to yield tangible improvements to your bottom line.

For customers, the invoicing stage is likely the cause of some amount of stress; it’s never fun to write a big check to get your vehicle fixed.

For shop owners, the invoicing stage is an opportunity to show customers that they’re being taken care of. According to an extensive JD Power customer survey analysis of auto repair customers, “...Quality work done promptly, explained clearly, for a fair price, and delivered with excellent customer service is what leads to customer satisfaction among American drivers.”

A frictionless auto repair shop invoicing software that connects to the rest of your business allows you to build customer loyalty, as well as upsell, cross-sell, and reach a broader customer base. When you take care in how you invoice, and note the impact invoicing has on everything else, you can turn what is normally a stress-inducing process for customers into a process that builds trust and maintains a positive image for your shop.

Here’s how you can find synergy between your auto repair shop invoicing software and other parts of your process to build customer loyalty, improve your marketing, fuel sales, and grow your business.