Considered the “gold standard” in security compliance, this certification is awarded in accordance with the American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations, also known as SSAE 18.
As one of the first auto repair shop management systems to achieve SOC 2 compliance, Tekmetric is well-positioned to continue safeguarding sensitive information for both auto repair shops and their valued customers.
This achievement represents Tekmetric’s commitment to the highest standards of data security and customer trust. Auto repair shops partnering with Tekmetric can remain assured of:
Tekmetric has implemented robust measures to ensure the highest level of security for its partner shops and their customers, including customer data, service records and other crucial information.
Shops can assure customers that their sensitive information is protected by top-tier security practices.
SOC 2 compliance indicates that Tekmetric exceeds industry standards, setting a precedent for excellence in the auto repair industry.
"Tekmetric’s achievement of SOC 2 compliance is a significant leap forward in our commitment to securing not just data but the trust of our valued auto repair partners and their customers,” said Sunil Patel, CEO of Tekmetric.
“This certification is a testament to the meticulous steps we've taken to fortify our system, ensuring the information entrusted to us remains in the safest hands possible. Our customers can continue to operate with the confidence that their data – and by extension their customers' data – is shielded by the most advanced security protocols available."
Tekmetric’s SOC 2 compliance was determined in an audit led by Prescient Assurance, a leader in security and compliance attestation for B2B, SAAS companies worldwide.
Prescient Assurance is a registered public accounting in the US and Canada and provides risk management and assurance services which includes but is not limited to SOC 2, PCI, ISO, NIST, GDPR, CCPA, HIPAA, and CSA STAR.
Learn more about Tekmetric's security stands here.
This month we were all about operational efficiency saving you time in messaging customers, managing employees, and staying on top of your inventory. Your time is your money. So be sure to take advantage of these features to save time in your day.
Effective communication is vital to a high quality customer experience. However, it can be time consuming and frankly, repetitive. That’s why we’ve introduced templated messages.
Your top 3 most used customer messages (inspection, estimate, and invoice) can now be customized to fit your shop’s communication needs and voice. These are fully customizable and paired with the ability to create any other message template you’d like.
Who’s this for?: Customers on our Scale Tier with Tekmessage turned on.
Learn more about default messages Learn more about message templates
Have employees that work across your multiple locations? Well, managing them just got easier. This month we put out two separate releases that allow you to seamlessly create, move between shops, and delete employees right from the MSO dashboard. No more hopping in and out of each shop’s profile.
Who’s this for?: Customers with our multi-shop add-on package.
Managing inventory effectively is crucial for shop operations. To help shops stay on top of pricing and quality changes we’ve introduced the Inventory Activity Feed. This will now automatically log stock orders, parts moved into inventory, and purchase order cost updates.
Who’s this for?: All customers.
In August, we launched our ALLDATA integration, offering you yet another option for labor guide integration with Tekmetric’s shop management system. Since then, we’ve continued to improve it including the introduction of vehicle specification information and a search bar for easy navigation.
Who’s this for?: Customers on our Grow and Scale Tiers who integrate with the ALLDATA labor guide.
Learn More About This Integration
When you started your auto repair business, you probably had to make some big investments, including property, equipment, and employees. Now, to take your shop even further, you might be considering investing in a shop management system.
A shop management system can quickly transform your shop. An ideal system helps you create more efficient workflows and keep track of critical metrics so you can make savvier business decisions.
However, the idea of transformation can cause some doubts. You might be worried that your team might not even like using the shop management system, that adjusting to change will take too long, and that the software ultimately won’t end up paying for itself.
To eliminate doubts, it’s important to find the shop management system that will:
So, what’s the best software for auto repair shop owners? And what features should you look for? Here’s what you should be considering as a shop owner.
Thought Leadership
January 20, 2023
Generating new business in auto repair is hard. The industry is projected to grow just 2% over inflation annually over the next five years. The average American has 15 auto repair shops within 10 miles of their home, according to Tekmetric's internal data, meaning competition for every new customer is fierce. And across multiple industry surveys, roughly two-thirds of drivers say they don't fully trust their local repair shop — making it that much harder to win them over. The result: only one in 10 shops both grows and hits profit margins of 20% or higher.
"We know the competition to win new customers is fierce,” said Lauren Langston, president and COO, Tekmetric. “That means we need the right strategies and the right tools in order to do it."
Tekmetric's data shows that winning shops consistently focus on four outcomes: car count, average repair order (ARO), driver experience, and cycle time. Two new Tekmetric products — Tekmetric Digital Ads and Tekmetric Phones — are built to move the needle on all four.
Winning new customers starts with being found. Tekmetric Digital Ads is an AI-powered add on that helps your shop show up where high-intent drivers are already searching for auto repair on Google Maps and Apple Maps. Because it connects directly to Tekmetric, you can see exactly how your ad spend translates into real revenue, not just clicks.
"It's really hard to see what's working. One of the superpowers of this product is that it's connected directly with Tekmetric," said Jared Haleck, chief product officer, Tekmetric.
Tekmetric Digital Ads is in early access now and rolling out to selected customers.
Every missed moment at the front desk has a cost. Tekmetric Phones gives your service advisors the customer context they need — instantly, the moment the phone rings — so they can spend less time looking things up and more time taking care of customers.
"Service advisors especially are loving it,” Haleck said. “It just saves them so much time. It creates so much convenience for them.”
Tekmetric Phones is in beta, available for customers on RingCentral.
Langston and Haleck walked through all of it — the industry data, live product demos, and what's coming next — in their webinar, "Building for the Results-Driven Repair Shop."
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