My daughter had been working at my other shop location when that customer stopped by, a woman who was maybe mid-to-late thirties. Had her kids with her. Her car had a lot of problems. My team was about to be the bearer of bad news.
Her kids were a bit anxious, so my daughter suggested that she go wait at the McDonald’s next door and have a meal. But the woman stayed.
As my daughter worked with the managers of that shop, she sensed that this woman was extremely stressed. So, being the person she is, my daughter started talking with her. She asked her how she was doing, trying to get her to open up.
“I’m having this problem with this car, and on top of everything else right now, it’s just too much,” the customer said.
“I’m really sorry about that,” my daughter replied. “Hopefully, we’ll find a solution. Anything you got going on, anything we can help with?”
“No, not really at this point. Just know that I appreciate you asking. It's just been a rough month for me.”
Then she started getting teary-eyed.
“It’s ok, it’s totally ok,” my daughter comforted her. “I can be a friend to talk to.”
“My husband just died,” the customer said. “He would bring his car here. And now I have the car here for you guys to work on. I’ve got two kids. He died unexpectedly. Everything’s a whirlwind right now. We don’t even have the money to do what we need to do to have a burial for him.”
My daughter realized that the burden of the car repairs on top of everything else this woman needed to take care of was just too much. No one should ever have to deal with all of that.
So she called me and told me what was going on.
“What do you want to do?” I asked.
“Dad,” she cried, “Can we just fix her car for her? We can get her back on the road because she needs to get rolling. She’s got to deal with personal stuff. And then can we get her back to do the other repairs that need to get done? Can we just take care of her?”
So I turned to my team and told them what’s going on, told them what my daughter had asked of us.
“Is everybody in agreement with that?”
“Yeah,” they all chimed.
So I told them to call the vendors and get rock bottom prices on the parts. We’d cover the additional costs for the parts, cover all the labor, and get her back on the road.
It was an important moment for all of us. It made business come down to the human level. Obviously, shops need money to run. But we saw, with our own eyes, that there’s a greater value in our work than just selling parts and labor.
We help customers in tough situations every day, and not just at the two shops. We make time outside the shops, too. Giving back to the community is a big part of what we do. It’s one of the best parts of the job. We view ourselves as a community auto repair shop.
Sometimes, we just hear about people who need help with their vehicles. Recently, we heard about a local church whose vehicle had been vandalized. They needed some community auto repair.
The windows were busted out, and the vehicle wouldn’t run anymore, so the church couldn’t use it. We arranged the transportation and covered the cost of all the services. We put in new windows, a fresh battery, and checked all of the fluids, too.
We also help out in ways that go beyond turning wrenches.
We adopted a local organization here in Colorado called Freedom Service Dogs, which connects service dogs with first responders, veterans, and those who suffer from PTSD or epilepsy.
They bring the adoptable dogs to show them off at the event while the employees get to kick back and play a few rounds of golf. Last year, we raised over $3,000 for them and our goal this year is $5,000. We’re actually coming up on our fifth annual golf event. It’s something we’re really proud of.
Some of the stories of what these dogs can do really tug at your heartstrings. I mean, you listen to these stories and just wipe your tears.
There was a marine corps guy who would clear houses overseas. He would go in and make sure to clear them out before other people went in. When he transitioned into civilian life, his PTSD meant that he couldn’t walk into his own house.
He had to call up his friends to meet him and be there with him as he walked in. So, this organization connected him with a dog that was trained to do that for him. The dog goes inside first, sniffs out the situation, and clears the house for this veteran so he can go in. Some of the stories of what these dogs can do really tug at your heartstrings. I mean, you listen to these stories and just wipe your tears.
We’re also passionate about supporting a local women’s shelter. We fund their campaign drives. The women there have been through a lot in life. We recognize that and do what we can to help them.
We’re involved in education as well. We give scholarship grants to students at the local community college. Also, I sit on the ASA board, where one of the things we do is support future professionals with their education. We grant students scholarship dollars. These students are the future of the auto repair industry.
We're always looking for new ways to give back
We always have our eye on other nonprofits we want to support as a team. We have a growing list of organizations we’d like to help on our radar.
We have a bunch of brainiacs on my team and there’s nothing they can’t do to help people out. They can build homes, fix stuff, raise money, you name it. So we are always looking at that, at what else we can do to help out.
We’re in the business of fixing, and not just cars. We’re a community auto repair shop. We can’t snap our fingers and fix everyone’s problems, but we can play a small part in helping them get where they need to go.
For more information on Al’s shop and his team, check out Pro Auto Care.
FAQ
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The automotive repair industry is constantly evolving, and shop owners need software that keeps pace. Tekmetric offers auto repair shops an all-in-one platform–built with firsthand shop insight–to manage workflow, customers, and profitability.
No single solution fits every business perfectly, and a variety of Tekmetric competitors offer alternative functionalities and approaches. This overview provides an honest look at Tekmetric through the lens of customer feedback and core product strengths. Whether actively comparing software options or simply exploring what’s available, this guide is designed to help you make confident, informed decisions.
What is Tekmetric?
Tekmetric is the all-in-one solution for modern auto repair shops. Tekmetric is designed to streamline operations, enhance profitability, and improve customer communication for automotive repair businesses.
An all-in-one solution, Tekmetric provides a centralized platform for managing various aspects of a repair shop's daily workflow. Its focus on real-time data and a user-friendly interface has made it a popular choice for modern automotive repair shops.
Most importantly, Tekmetric is the only auto repair shop software in the market that was created by a former shop owner – so every feature was designed with firsthand insight into what shops actually need.
Why choose Tekmetric?
Shopmonkey, AutoLeap, Mitchell 1, and other competitors offer robust features and may look similar on the surface. Researching the pros and cons of each software takes time, so we boiled it down for you and highlighted five reasons why Tekmetric is the leading shop software.
Built by a former shop owner: Tekmetric is built to solve real pain points for shops, not generic SaaS assumptions.
All-in-one solution: Tekmetric offers cloud-based shop management software, payments, marketing, mobile app and more.
Multiple integrations: 70+ integrations consolidated into one workflow.
Unlimited users + No long-term contract: Pricing model designed to scale seasonally without renegotiation.
Trusted support: U.S.-based phone, chat, and email support plus industry-leading uptime.
How Tekmetric Compares to Other Auto Repair Shop Software
While Tekmetric is a prominent software in the industry, several Tekmetric competitors provide compelling alternatives. Let's compare Tekmetric in terms of features, integrations, customer support, pricing, and customer reviews.
Features
Tekmetric offers a variety of features that cater to the diverse needs of auto repair shops. Some of its core functionalities include:
Digital Vehicle Inspections (DVIs): DVIs allow technicians to capture photos and videos on their mobile devices to visually communicate findings to customers. This transparency helps build trust and often leads to higher approval rates for recommended services.
Payments and Flexible Financing: Tekmetric Payments gives you the POS tools to get paid faster and more reliably, whether customers pay upfront or over time. With secure, encrypted transactions and flexible financing options like Buy Now, Pay Later, you can offer your customers a payment schedule that fits their budget, and get more repair orders approved in the process.
Marketing and CRM: Need help building your repair shop website, managing online reviews, or taking online appointments? Tekmetric Marketing has you covered with modern CRM features to enhance your customer engagement.
Repair Orders and Estimates: Tekmetric simplifies the creation and management of repair orders, enabling shops to quickly generate accurate estimates, track progress, and convert estimates into invoices. It can automate parts and labor calculations, improving efficiency.
Customer Communication: The software facilitates seamless customer communication through SMS and email notifications, allowing shops to provide real-time updates on vehicle status, share inspection results, and send payment links.
Inventory Management: Shop owners can efficiently manage parts inventory, track stock levels, and integrate with parts ordering platforms like PartsTech and Nexpart to streamline the procurement process.
Reporting and Analytics: The platform provides valuable insights into key performance indicators (KPIs) such as gross profit, average repair order (ARO), and close ratio, enabling shop owners to make data-driven decisions to boost profitability.
Integrations
Integrations are crucial for any efficient shop management solution. Tekmetric excels here by offering the most integrations in the industry. Tekmetric integrates with 70+ tools like ALLDATA, Advance Auto Parts, and PartsTech to streamline your workflow.
When comparing auto repair shop management software, make sure you choose a software that supports your entire workflow and can grow with your business.
Customer Support
Customer support is a vital aspect of any software solution. Tekmetric prides itself with industry-leading uptime and customer support. Our US-based support team is ready to answer your call, email, or chat message.
Don’t believe us? Our G2 reviews speak for themselves.
Pricing
Pricing structures for shop management systems can vary significantly. Some offer tiered pricing based on the number of users or repair orders, while others have flat monthly fees. Tekmetric's pricing offers a monthly subscription (no long-term contracts), unlimited users, with add-ons available for specific features.
Tekmetric starts at $179/mo, offering a competitive price and the ability to cancel at any time. We believe in earning your business every month.
How Do Customers Feel About Tekmetric?
Customer feedback, particularly from platforms like G2, provides insight into the real-world user experience. Some of the common themes in Tekmetric reviews include:
User-friendly Interface: Many users find Tekmetric intuitive and easy to navigate, which helps with quicker onboarding for staff and improved daily workflow.
Comprehensive Functionality: Customers appreciate the all-in-one nature of Tekmetric, noting its effectiveness in handling everything from digital vehicle inspections to repair orders, inventory, and customer communication.
Strong Integrations: The seamless integration with other essential tools is frequently highlighted as a major benefit, allowing for a more streamlined and efficient operation.
Responsive Customer Support: Numerous reviews commend Tekmetric's customer support team for their promptness, knowledge, and willingness to assist. This level of support contributes significantly to a positive customer experience.
Improved Efficiency and Profitability: Shop owners often report an increase in efficiency and a positive impact on their profitability due to Tekmetric's reporting capabilities and real-time insights.
Final thoughts
Choosing the right shop management software is a critical decision for any auto repair business. Tekmetric offers a powerful cloud-based solution with a strong set of features, excellent integrations, and highly-regarded customer support.
Shop owners should carefully evaluate their specific needs, budget, desired functionalities, and the importance of various integrations when considering a software solution. The goal is to find a solution that not only meets current demands but also scales with the future growth of the business, ensuring a smooth and efficient customer experience for years to come.
Entrepreneurs play a vital role in transforming our lives by disrupting markets and revolutionizing industries. We are thrilled that Sunil Patel, Founder & CEO of Tekmetric is to be recognized as a finalist for the Entrepreneur Of The Year®. 2025 Gulf South program. As the world's most prestigious business award for entrepreneurs, now in its 40th year, Entrepreneur Of The Year is at the forefront of identifying game-changing business leaders. The program has honored the inspirational leadership of such entrepreneurs as Howard Schultz of Starbucks Corporation, Eric Yuan of Zoom, Jodi Berg of Vitamix and Kendra Scott of Kendra Scott LLC.
We're honored to have Sunil recognized among so many other ambitious business leaders in the Gulf South. Learn more about the Entrepreneur Of The Year Gulf South program and follow us along on our journey to the regional awards celebration! Link to full article
Learn more about the story of Tekmetric and Sunil Patel in our latest documentary.
Tekmetric Community
Sunil Patel Earns Finalist in Entrepreneur Of The Year
We're happy to announce that our commitment to innovation and customer satisfaction has been recognized! For Spring 2025, G2 has awarded Tekmetric with a range of badges, including Momentum Leader, Best Results, Best Usability, Most Implementable, and Grid Leader.
These awards reflect our customers' experiences and trust in Tekmetric, highlighting their role in our success.
What These Badges Mean
Momentum Leader: We're leading the pack, constantly evolving to meet the ever-changing needs of the automotive industry.
Best Results & Best Usability: Tekmetric is designed to be intuitive and user-friendly, helping you achieve the results you want.
Most Implementable: Change can be scary – That's why we've made it easy to get started and integrate with Tekmetric so you can hit the ground running.
Grid Leader: This badge showcases how our customers describe Tekmetric as the go-to solution for auto shop management.
Thank You to Our Customers
We couldn't have done it without our customers! Your feedback and support drive us to continually improve and deliver the best possible shop management experience. We're excited to continue this journey with you and can't wait to see what we accomplish together in the future. We'll continue to innovate, listen to your feedback, and provide the tools you need to run your shop.
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