Cherish Your Team So That They’ll Cherish Your Customers

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Read time: 3 min

A lot of shop owners, and business owners in general, get so busy with running their business. If we’re not careful, I think we can tend to forget our staff and our team members without even realizing it.

I have a routine where, every single day when I get to the shop, I walk around, and I talk with every single technician.

I don't care how busy I am, or if my phone is ringing, I make the time to talk with every single technician before I even set my stuff down.

I take care of my employees first, and then I take care of our customers.

The reason I put it in that order is because I believe if you take care of your employees and help them love where they work, then they will naturally take care of your customers; you cherish your employees to carry your customers.

We're not just here fixing cars. We're here changing people's lives. We're making sure that a nurse can get to the hospital to save somebody's life. We're making sure that a soccer mom who's driving in the streets to take her kids to soccer practice is going to be safe with her kids in that car.

“We're not just here fixing cars. We're here changing people's lives.”

We fix doctors cars who are going to drive to work, and they're going to perform open heart surgery and save somebody's life. What if they couldn't get to work that day and a substitute doctor had to take over?

I don't allow my technicians to call themselves mechanics, I build them up. I tell them, “You're not a mechanic. Mechanics were in the 70's. mechanics change parts. You guys are skilled technicians. You need to be proud of yourselves.”

One time, I wanted to have a meeting and I could tell everybody wasn't really pumped up that day, and I was sitting there thinking of ways I could pump them up. And, you know, music picks everybody up a notch.

So I turned the intercom on and called for everybody to stop what they're doing and come upstairs and have a meeting. I played a motivational song over the intercom and as funny as it was, as soon as I started playing “We Will Rock You,” everybody started dancing and having a good time.

And then by the time they came up for the meeting, everybody was rocking out and ready to go. So I walked into good energy already.

I am super excited to open a new location. I want to make room for my team to grow. Part of my hiring speech is sharing my vision with them; sharing my vision for them; sharing opportunities as they come up; showing them that if they work hard and they want to grow with the company, I've got room.

Everyday before I leave, I say goodbye. I walk through the shop and I find every single person that's here and I talk to them before I leave.

Visit Collins Auto Care for more info.

FAQ

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Tekmetric, the leading Houston-based automotive repair technology company, has been recognized as a 2022 MOTOR Top 20 Award winner for its recent integration with RepairLink by OEConnection (OEC), a renowned technology provider for the aftersales industry.

The integration, selected by industry experts as well as public popular vote, allows shop owners to seamlessly order original equipment manufacturer (OEM) parts directly from the Tekmetric Shop Management System.

For over three decades, the annual MOTOR Top 20 Awards have recognized outstanding new industry solutions across the automotive industry, from the most innovative tool or equipment to creating the best customer experience.

Winners are selected by automotive professionals and experts who voted over a thirty-day open voting process from a selection of this year’s most valuable contributions to the industry.

“As a leading shop management system, our team at Tekmetric shares a mutual belief with our partners at OEC that we best support shop owners in all their business needs by providing modern and relevant solutions,” said Sunil Patel, Co-Founder and CEO of Tekmetric.

“We are honored and humbled to have the Tekmetric-RepairLink integration recognized by both our customers – shop owners – and our industry peers as one of this year’s most innovative solutions.”

With its combination of Tekmetric’s cloud-based capabilities and RepairLink’s parts ordering platform, the integration builds upon Tekmetric’s existing parts ordering offerings to streamline the process of ordering OEM parts for auto repair shops. Through the integration, shop owners can track orders or returns with real-time online updates, as well as address orders in one screen, transferring any quoted parts and VIN numbers automatically into Tekmetric.

“Vehicle sophistication is growing rapidly, and all signs point to even more advancements, meaning it’s absolutely necessary for repairers to have enhanced access to critical parts and information,” said Bonnie Coleman, OEC Director, Mechanical Retail.

“This is why OEC is thrilled to partner with Tekmetric, and that this integration has been recognized for the valuable contribution it offers to the industry.”

To learn more about the MOTOR Awards and view the 2022 Top 20 Awards, visit https://www.motor.com/top20awards-winners.

About Tekmetric

Tekmetric, a Houston-based auto repair technology company, offers a cloud-based platform that enables auto repair shop owners to enhance productivity and increase profitability through its streamlined workflow management processes.

Designed by a former shop owner, Tekmetric’s platform drives shop efficiency through real-time data, a customizable user interface and customer-centric communication tools.

Since its launch in 2016, Tekmetric has disrupted the industry with its robust fully-integrated system, developed with an emphasis on customer transparency and user collaboration.

For more information, visit www.tekmetric.com

About OEConnection Holdings LLC

OEConnection Holdings’ portfolio includes OEC, the leading parts ecommerce technology provider for OEM distribution networks, serving over 20 OEMs and 100,000 dealership and repair customers.

Providence Equity Partners is the majority stakeholder of OEConnection Holdings; Ford Motor Company and General Motors are minority stakeholders.

The company is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, 44286

Additional information is available at www.OEConnection.com.

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We were just chosen because you all love us so much!

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