Cherish Your Team So That They’ll Cherish Your Customers

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A lot of shop owners, and business owners in general, get so busy with running their business. If we’re not careful, I think we can tend to forget our staff and our team members without even realizing it.

I have a routine where, every single day when I get to the shop, I walk around, and I talk with every single technician.

I don't care how busy I am, or if my phone is ringing, I make the time to talk with every single technician before I even set my stuff down.

I take care of my employees first, and then I take care of our customers.

The reason I put it in that order is because I believe if you take care of your employees and help them love where they work, then they will naturally take care of your customers; you cherish your employees to carry your customers.

We're not just here fixing cars. We're here changing people's lives. We're making sure that a nurse can get to the hospital to save somebody's life. We're making sure that a soccer mom who's driving in the streets to take her kids to soccer practice is going to be safe with her kids in that car.

“We're not just here fixing cars. We're here changing people's lives.”

We fix doctors cars who are going to drive to work, and they're going to perform open heart surgery and save somebody's life. What if they couldn't get to work that day and a substitute doctor had to take over?

I don't allow my technicians to call themselves mechanics, I build them up. I tell them, “You're not a mechanic. Mechanics were in the 70's. mechanics change parts. You guys are skilled technicians. You need to be proud of yourselves.”

One time, I wanted to have a meeting and I could tell everybody wasn't really pumped up that day, and I was sitting there thinking of ways I could pump them up. And, you know, music picks everybody up a notch.

So I turned the intercom on and called for everybody to stop what they're doing and come upstairs and have a meeting. I played a motivational song over the intercom and as funny as it was, as soon as I started playing “We Will Rock You,” everybody started dancing and having a good time.

And then by the time they came up for the meeting, everybody was rocking out and ready to go. So I walked into good energy already.

I am super excited to open a new location. I want to make room for my team to grow. Part of my hiring speech is sharing my vision with them; sharing my vision for them; sharing opportunities as they come up; showing them that if they work hard and they want to grow with the company, I've got room.

Everyday before I leave, I say goodbye. I walk through the shop and I find every single person that's here and I talk to them before I leave.

Visit Collins Auto Care for more info.

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We're happy to announce that our commitment to innovation and customer satisfaction has been recognized! For Spring 2025, G2 has awarded Tekmetric with a range of badges, including Momentum Leader, Best Results, Best Usability, Most Implementable, and Grid Leader.

These awards reflect our customers' experiences and trust in Tekmetric, highlighting their role in our success. 

What These Badges Mean

G2 award badges for Tekmetric.
  • Momentum Leader: We're leading the pack, constantly evolving to meet the ever-changing needs of the automotive industry.
  • Best Results & Best Usability: Tekmetric is designed to be intuitive and user-friendly, helping you achieve the results you want.
  • Most Implementable:  Change can be scary – That's why we've made it easy to get started and integrate with Tekmetric so you can hit the ground running.
  • Grid Leader: This badge showcases how our customers describe Tekmetric as the go-to solution for auto shop management.

Thank You to Our Customers

We couldn't have done it without our customers! Your feedback and support drive us to continually improve and deliver the best possible shop management experience. We're excited to continue this journey with you and can't wait to see what we accomplish together in the future. We'll continue to innovate, listen to your feedback, and provide the tools you need to run your shop.

Spring Forward with New G2 Badges!

April 2, 2025

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At Tekmetric, we understand that data security is more than just a priority—it's a responsibility. That’s why we are excited to announce that Tekmetric is now ISO/IEC 27001 certified! Combined with our SOC 2 Type II certification, this achievement underscores our commitment to keeping customer and partner data safe and maintaining systems that operate at the highest standards. 

What is ISO/IEC 27001?

ISO/IEC 27001 is the internationally recognized standard for Information Security Management Systems (ISMS). It represents a comprehensive framework for managing and protecting an organization’s information assets, ensuring confidentiality, integrity, and availability of data.

To obtain this certification, Tekmetric went through rigorous audits and a thorough examination of security protocols, risk management practices, and data protection measures.

As we continue to innovate shop management solutions to best support our customers, achieving this certification reinforces that our platform and internal workflows protect the highly sensitive data customers and partners trust us with. 

What This Means for Tekmetric Customers

For Tekmetric customers, achieving ISO/IEC 27001 certification means you can trust that we adhere to the highest standards for information security. 

  • Enhanced Data Security & Trust: Our certification guarantees that Tekmetric has stringent security measures in place to safeguard sensitive data, including customer information, financial records, and business data. 
  • Reduced Risk of Data Breaches & Security Incidents: By adopting a proactive approach to risk management, Tekmetric minimizes the likelihood of security breaches and disruptions
  • Compliance & Regulatory Alignment: Our ISO/IEC 27001 certification helps customers demonstrate compliance with data protection regulations, such as GDPR and CCPA. 

This certification reinforces our commitment to safeguarding your data, providing you with peace of mind and confidence in our Shop Management platform. To learn more about all our certifications and our commitment to security, visit our Trust Center.

Tekmetric Is Now ISO/IEC 27001 Certified

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Tekmetric, the leading Houston-based automotive repair technology company, has been recognized as a 2022 MOTOR Top 20 Award winner for its recent integration with RepairLink by OEConnection (OEC), a renowned technology provider for the aftersales industry.

The integration, selected by industry experts as well as public popular vote, allows shop owners to seamlessly order original equipment manufacturer (OEM) parts directly from the Tekmetric Shop Management System.

For over three decades, the annual MOTOR Top 20 Awards have recognized outstanding new industry solutions across the automotive industry, from the most innovative tool or equipment to creating the best customer experience.

Winners are selected by automotive professionals and experts who voted over a thirty-day open voting process from a selection of this year’s most valuable contributions to the industry.

“As a leading shop management system, our team at Tekmetric shares a mutual belief with our partners at OEC that we best support shop owners in all their business needs by providing modern and relevant solutions,” said Sunil Patel, Co-Founder and CEO of Tekmetric.

“We are honored and humbled to have the Tekmetric-RepairLink integration recognized by both our customers – shop owners – and our industry peers as one of this year’s most innovative solutions.”

With its combination of Tekmetric’s cloud-based capabilities and RepairLink’s parts ordering platform, the integration builds upon Tekmetric’s existing parts ordering offerings to streamline the process of ordering OEM parts for auto repair shops. Through the integration, shop owners can track orders or returns with real-time online updates, as well as address orders in one screen, transferring any quoted parts and VIN numbers automatically into Tekmetric.

“Vehicle sophistication is growing rapidly, and all signs point to even more advancements, meaning it’s absolutely necessary for repairers to have enhanced access to critical parts and information,” said Bonnie Coleman, OEC Director, Mechanical Retail.

“This is why OEC is thrilled to partner with Tekmetric, and that this integration has been recognized for the valuable contribution it offers to the industry.”

To learn more about the MOTOR Awards and view the 2022 Top 20 Awards, visit https://www.motor.com/top20awards-winners.

About Tekmetric

Tekmetric, a Houston-based auto repair technology company, offers a cloud-based platform that enables auto repair shop owners to enhance productivity and increase profitability through its streamlined workflow management processes.

Designed by a former shop owner, Tekmetric’s platform drives shop efficiency through real-time data, a customizable user interface and customer-centric communication tools.

Since its launch in 2016, Tekmetric has disrupted the industry with its robust fully-integrated system, developed with an emphasis on customer transparency and user collaboration.

For more information, visit www.tekmetric.com

About OEConnection Holdings LLC

OEConnection Holdings’ portfolio includes OEC, the leading parts ecommerce technology provider for OEM distribution networks, serving over 20 OEMs and 100,000 dealership and repair customers.

Providence Equity Partners is the majority stakeholder of OEConnection Holdings; Ford Motor Company and General Motors are minority stakeholders.

The company is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, 44286

Additional information is available at www.OEConnection.com.

Tekmetric Recognized as 2022 MOTOR Top 20 Award Winner

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