When I first started my shop, I was turning wrenches with my team, selling at the front counter, and running the place. But, no matter how busy I was, I would always walk around the counter and sit on the couch next to our customers. I would talk with them, not only about their cars, but I would also find out what’s going on in their lives.
I did this because I care about the customers just as much as I care about their safety when they’re driving on the road. And I teach my team to genuinely care, too.
When it’s time for them to present an estimate, and a customer is sitting over on a couch, they don’t call that customer over to the counter. Instead, they walk around and go over to that customer.
Doing the presentation side-by-side creates a bond and a level of being equal.
The biggest secret that I have for shop owners is to hire a coaching company. I wish I could go back in time and do this earlier, but I hired a coaching company back in 2017.
There are so many coaching companies that are out there, and they really push that customers are numbers. But I wanted to find a coach that values their employees and customers the way I do, someone who builds a relationship with people, because me building a relationship is what got me where I'm at.
The coaching company was the biggest impact we’ve ever had at the shop. It literally doubled our business in a month, and it was because of one single thing they taught us: the say yes mentality. It was incredibly simple, but nobody else was really doing it.
“Doing the presentation side-by-side creates a bond and a level of being equal.”
Shop owners are always trying to tell customers, “Hey we’re booked 3 weeks out,” just like every other shop. And at the time, we were booked 3 weeks out, which is something a lot of people take pride in.
But once we started saying “yes” to every single customer, the more we found that we could actually accommodate all of them. We did whatever it took to say yes.
And by saying yes, it’s not necessarily saying, “Yes, we’ll fix your car ASAP today.” It’s saying, “Yes, get it in, let us take a look at it and see what's going on.” If we need time on it, we can talk to the customer at that point and say, “Here's what we found, here's what it's going to cost, this is how long it's going to take, etc.”
The point is, we take every customers’ car in and take their fear away simply by telling them what’s going on with it. Customers get scared because that’s their mode of transportation, their way of life. Transportation for people is freedom.
Entrepreneurs play a vital role in transforming our lives by disrupting markets and revolutionizing industries. We are thrilled that Sunil Patel, Founder & CEO of Tekmetric is to be recognized as a finalist for the Entrepreneur Of The Year®. 2025 Gulf South program. As the world's most prestigious business award for entrepreneurs, now in its 40th year, Entrepreneur Of The Year is at the forefront of identifying game-changing business leaders. The program has honored the inspirational leadership of such entrepreneurs as Howard Schultz of Starbucks Corporation, Eric Yuan of Zoom, Jodi Berg of Vitamix and Kendra Scott of Kendra Scott LLC.
We're honored to have Sunil recognized among so many other ambitious business leaders in the Gulf South. Learn more about the Entrepreneur Of The Year Gulf South program and follow us along on our journey to the regional awards celebration! Link to full article
Learn more about the story of Tekmetric and Sunil Patel in our latest documentary.
Tekmetric Community
Sunil Patel Earns Finalist in Entrepreneur Of The Year
We're happy to announce that our commitment to innovation and customer satisfaction has been recognized! For Spring 2025, G2 has awarded Tekmetric with a range of badges, including Momentum Leader, Best Results, Best Usability, Most Implementable, and Grid Leader.
These awards reflect our customers' experiences and trust in Tekmetric, highlighting their role in our success.
What These Badges Mean
Momentum Leader: We're leading the pack, constantly evolving to meet the ever-changing needs of the automotive industry.
Best Results & Best Usability: Tekmetric is designed to be intuitive and user-friendly, helping you achieve the results you want.
Most Implementable: Change can be scary – That's why we've made it easy to get started and integrate with Tekmetric so you can hit the ground running.
Grid Leader: This badge showcases how our customers describe Tekmetric as the go-to solution for auto shop management.
Thank You to Our Customers
We couldn't have done it without our customers! Your feedback and support drive us to continually improve and deliver the best possible shop management experience. We're excited to continue this journey with you and can't wait to see what we accomplish together in the future. We'll continue to innovate, listen to your feedback, and provide the tools you need to run your shop.
At Tekmetric, we understand that data security is more than just a priority—it's a responsibility. That’s why we are excited to announce that Tekmetric is now ISO/IEC 27001 certified! Combined with our SOC 2 Type II certification, this achievement underscores our commitment to keeping customer and partner data safe and maintaining systems that operate at the highest standards.
What is ISO/IEC 27001?
ISO/IEC 27001 is the internationally recognized standard for Information Security Management Systems (ISMS). It represents a comprehensive framework for managing and protecting an organization’s information assets, ensuring confidentiality, integrity, and availability of data.
To obtain this certification, Tekmetric went through rigorous audits and a thorough examination of security protocols, risk management practices, and data protection measures.
As we continue to innovate shop management solutions to best support our customers, achieving this certification reinforces that our platform and internal workflows protect the highly sensitive data customers and partners trust us with.
What This Means for Tekmetric Customers
For Tekmetric customers, achieving ISO/IEC 27001 certification means you can trust that we adhere to the highest standards for information security.
Enhanced Data Security & Trust: Our certification guarantees that Tekmetric has stringent security measures in place to safeguard sensitive data, including customer information, financial records, and business data.
Reduced Risk of Data Breaches & Security Incidents: By adopting a proactive approach to risk management, Tekmetric minimizes the likelihood of security breaches and disruptions
Compliance & Regulatory Alignment: Our ISO/IEC 27001 certification helps customers demonstrate compliance with data protection regulations, such as GDPR and CCPA.
This certification reinforces our commitment to safeguarding your data, providing you with peace of mind and confidence in our Shop Management platform. To learn more about all our certifications and our commitment to security, visit our Trust Center.
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