So when you're wondering what's going on with that SUV sitting in your shop's pickup lot for the last two weeks, you can see if it is awaiting customer approval or if parts are still on the way.
Within Tekmetric, Repair Orders flow through your Job Board, visually representing your shop's overall workflow in three columns: “Estimates,” “Work-In-Progress” and “Completed.”
The idea is for service advisors, general managers, shop owners, and even Technicians, to gain a birds-eye view of everything happening in your shop with just a quick glance. Everyone is responsible for their tasks, every step of the process is accounted for, and it can all easily be tracked and managed in a simplified workflow.
We also understand that some shops may want a little extra flexibility, and maybe there’s some extra level of detail you would like represented visually on your job board. That’s where Tekmetric’s RO Labels come in.
What Are Repair Order Labels?
Going one step further beyond these columns, Tekmetric enables shops to apply "RO Labels" to repair orders within each column. These repair order labels are little tags that can be applied to help add a little extra detail and visibility to your job board, providing even more clarity into your shop’s workflow.
So, for example, in the "in progress" column, shops can create labels like "waiting on parts," or "need to call customer" to provide very specific updates without requiring viewers to dig into the notes within that repair order, or even worse, try to decipher the scribbles a tech wrote on a notepad.
Repair Order Labels Make Shop Management a Breeze
The biggest benefits of Tekmetric's RO labels are easy to see:
Customizable Job Board: Tailor your job board to meet specific task requirements, providing a personalized approach to workflow management.
Visual Workflow: Transform your job board into a visual representation for intuitive progress tracking with custom RO labels.
Swift Progress Tracking: Easily monitor vehicle progress with RO labels for a quick status snapshot.
Improved Communication: Enhance shop-wide communication and efficiency with quick, at-a-glance information provided by RO labels.
This provides service advisors and general managers with an instant view of their entire shop’s workflow, illustrating where every single repair order is within the repair process. This clarity and visibility enable managers to react in real time and make decisions on the fly, while providing the best possible experience for customer.
With constant up-to-date readings, you can tune your shop like an ECU tunes an engine, making on-the-fly, calculated decisions for the best performance. And when customers call-in wondering where their vehicle is in the repair process, service advisors can instantly identify the vehicle, the most recent status update, and take the stress out of those tedious customer interactions.
Flexibility for Your Shop's Operations
We know that not all auto repair shops run the same, and that's why Tekmetric provides the option of flexibility your team needs to create the perfect solution.
But don't worry, that doesn't mean you'll build everything alone!
With RO Labels shops can create and color code their labels based on each column in their workflow.
That way you can find the best way to represent data for quick and easy identification. And you're not stuck using a standardized language for your labels either, shops have the freedom to customize labels to be specific to how your shop works and refer to each step of the process.
This is particularly important for shops that use a physical job board in their shop, enabling greater cohesion between your digital and physical counterparts. Taking the workflow one step further, shops can even choose to view their job board by each label in RO Label view, making it easier to drill down on the specific step in the process you’re looking to analyze.
Going back to our scenario from before: wondering why that SUV has been sitting for two weeks, unsure if that’s because the customer needs to be updated, or parts are on their way.
Instead of tracking down the last technician to see what their status is, or digging into spreadsheets and parts order forms, just quickly glance at the job board, and look for the right color!
Optimize Your Shop’s Workflow for a Seamless Customer Journey
The right tools for the job make everything easier. RO labels are just one of the tools part of the complete Tekmetric system that provides increased visibility and clarity into your shop's workflow.
With an instant view on the status of a repair, service advisors can update customers in real-time, and work to manage the repair process in a way that creates not only a seamless workflow for your technicians but a simplified and convenient process for your customers.
How organized is your shop’s schedule? When you look at it, is it easy to see gaps? Is it cluttered or organized?
Appointment scheduling should be a quick, simple process that gives you and your team more time to focus on customers and their vehicles.
Automotive scheduling software gives auto repair shops the ability to bridge the gap between saying “yes” to customers, while not overwhelming their team. Although “saying yes” is a simple concept, the ability to not turn people away will have a lasting impact on your customers.
Humans are not computers. As much as we try to keep up, the impact that smart software has on our day-to-day workloads is impalpable. What may take us hours to create, log, and plan can take computers minutes, if not seconds.
Although you have the ability to plan exactly what repairs need to be done, automotive scheduling software can help you coordinate times, notes, and schedules faster than it would take with a whiteboard or pen and paper. Implementing software into your shop’s scheduling routine can significantly improve your team’s capacity.
As your repair orders (RO) start to stack up, your team will need reliable scheduling software that can keep up with your shop’s growth.
Digital vehicle inspections software is one of the best way to show your customer exactly what's wrong with their vehicle. Instead of an old-school paper approach, Digital Vehicle Inspections (DVIS) are a core component of your shop's workflow, and let technicians quickly highlight existing and potential future issues, with evidence!
If a technician notices that the brakes are okay now but will need to be repaired in about three months, they can note that in the DVI report, or even attach a picture for the customer to see.
Even better, because digital vehicle inspection software let you send pictures and videos, track declined repairs, and even let your shop text findings directly to customers, you can help customers feel comfortable that they're making the right decision in approving that costly repair they may have otherwise put off.
With the right DIV features creating such a modern, seamless experience, you'll be the first shop they think of next time they need something fixed!
It is often said that “a picture is worth a thousand words.” When it comes to vehicle inspections, you could even say a photo is worth a thousand happy customers. Digital vehicle inspections (DVIs), complete with photos and videos, give your customers a clear picture of their vehicle’s status and empower them to make well-informed decisions regarding repairs. This not only enhances the customer experience but also fosters a culture of trust and builds long-lasting relationships. Take a look at three ways DVIs can drive growth and success in your shop:
1. Fostering trust with photos and videos of repairs for approval.
Digital vehicle inspections provide the clearest way your associates can tell a customer what you found within their vehicle and the possible solutions. Using the media the technician captures, the vehicle owner is empowered to make a knowledgeable decision based on your technical knowledge and experience.
Sending the customer six to eight photos and videos more than 50% of the time leads to a higher ARO. Not sending enough photos and videos may not give the customer enough information on the health of their vehicle. Conversely, too many images and videos can overwhelm the customer. Capturing the full state of the vehicle with just the right number of photos and videos facilitates a culture of transparency and builds trust with customers, enhancing their experience and leading to more repeat business.
2. Proactively monitoring overall vehicle health.
“I should only get my car inspected if something seems off.” Wrong! A great way to view DVIs is to think about them in terms of overall vehicle health. A thorough DVI can not only provide insight into the customer’s original complaint; it can also give you a full picture of other issues that might be impacting the vehicle or will in the future. Just as you might need blood work and X-Rays for a correct diagnosis from your doctor, a DVI done correctly can provide insight into the health of your vehicle and help technicians make strong, educated repair recommendations.
Completing a routine “check-up” with DVIs can verify if the vehicle is in top-notch shape or proactively identify issues a customer might not see. Even if a customer does not want regular check-ups, technicians can still complete a thorough DVI when the vehicle comes in for repairs and potentially prevent further issues down the road. DVIs go beyond simply making a profit. They are a tool used to build a relationship with customers and ensure their safety on the road.
3. Educating the customer with convenient, easy-to-understand explanations.
DVIs seek to leave no questions unanswered. When vehicle owners are presented with the option for a repair, they need to know two things: information about the problem and the benefits of the repair. This is where DVIs come in as an opportunity to educate the vehicle owner and give them the information they need to make the right decision.
With Tekmetric’s MotoVisuals integration, the recommended repairs in a DVI are accompanied by educational videos and animations that give more context to the issue and how the technician’s proposed repair can benefit the vehicle owner. This provides a greater understanding of the repair process for your customers – they can even share the videos with a car-minded partner or friend for a second opinion. By educating the customer on the purpose of a repair, it gives them more confidence in your shop.
Ultimately, DVIs lead to a higher close ratio and ARO because they present the information in a transparent manner that leads to greater trust. When vehicle owners can see the why behind their repairs and understand the value of the solutions you are offering them, they’re more likely to return. As a result, you are setting your shop to experience increased customer retention, stronger relationships with your customers and ultimately, greater profitability.
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