Well-written mechanic work orders help technicians stay on task and efficiently move jobs through to completion. With Tekmetric’s Job Board, mechanic work order templates, and Tech Board, you can craft and manage highly detailed work orders, strategically assign work, and track progress all from one intuitive shop management software.
If you're a service advisor, you probably know the ropes of preparing a work order like the back of your hand: you get the technician to perform an inspection, put together an estimate, get approval for the work, and then prompt the techs to complete the work. And if you’ve read our digital vehicle inspection guide, you know that Tekmetric makes drawing up mechanic work orders that much easier. But what happens when it’s time to assign work, and it seems like all the technicians are already stacked with jobs?
Without the right tools, assigning work evenly across your team of technicians can come with a serious learning curve. Fortunately, Tekmetric can simplify work order creation and job distribution, too. Small details and adjustments intentionally designed into our system can make a big difference in how efficiently the work is completed.
Technicians and service advisors, you know the pace and organization of a shop depends on the efficiency of its work order process. If you don’t know what to do, what to use, and how long you have to complete a job, it’s difficult to fix a car and get it back to the customer on time. And as your shop scales to take on more work, the management challenge increases exponentially. So let’s dive into how to streamline mechanic work orders and get more work done without it seeming like, well, work.
Evenly Distributed Workloads For a More Efficient Workplace
Imagine it’s summer and you come in one sweltering day to a slammed schedule and not enough help. Juggling all that work can be challenging enough with an evenly distributed workload, but when the workload isn’t balanced, work can become downright frustrating.
It can also mean turning away customers.
Ultimately, it’s impossible to sustain and grow a business if keeping up is a struggle and panic sets in when a sudden influx of jobs comes through the shop. Changing up how work orders are drawn up and issued can make a big difference and turn a chaotic workplace into an efficient one.
In a well-balanced workplace, technicians tend to be happier and more efficient at their jobs. The quality of their work goes up, leading to more satisfied customers. Everyone is safer in a well-balanced workplace, too, as they are not constantly required to rush to finish their jobs.
Contrast our example of a garage in chaos with one where each technician knows exactly what tasks are on their plate and how many hours they need to get in, or have left, on a particular job. Now imagine that they also have an easy way to track and communicate their progress to the rest of the team.
With Tekmetric’s work order tools, you can fine-tune your team’s timing and bring order back to your shop.
Generating a Mechanic Work Order on Tekmetric’s Job Board
Exploring the Job Board
Service advisors, get ready to meet your new command center: Tekmetric’s Job Board. The Job Board provides a launching point for creating new work orders and integrates with other aspects of managing mechanic work orders. The Job Board lets you see work order cards under Estimates, Work-In-Progress, and Completed jobs columns. Each job card displayed shows the customer’s name, car description, and estimate.
You can initiate a new work order by clicking “CREATE REPAIR ORDER'' in the upper-right corner of the Job Board. Creating a new repair order will pull up a new repair order form where you can record the details of the new work order. If you’re helping out a customer that has already been in the shop, you can search the customer by name, plate, VIN, email, or phone number to quickly populate their information. If they are a new customer, simply click “ADD NEW CUSTOMER” and gather their information to save into the system.
Inside Tekmetric Mechanic Work Orders
Every new work order starts with an estimate. Service advisors and technicians can collaborate within Tekmetric, leveraging Digital Vehicle Inspections to capture even the most minute details about the vehicle and the reason it's in the shop. Parts and labor time needed can also be documented. If you’re a service advisor, Tekmetric will prompt you to provide details on each job needed for the work order, including labor hours required and a cost-estimate based on what the techs find.
With Tekmetric’s Repair Orders, which function like digital mechanic work order forms, you can say goodbye to the days of guestimates and incomplete work orders. From within the work order, you can send estimates and information to the customer for approval. Once an estimate is approved by the customer, you can begin distributing jobs within a work order to different technicians You’ll also have easy access to car and customer history from each work order.
Tips for writing a useful work order
Be sure to read through the customer’s history and highlight any important details in your notes. In the auto repair world, customer care is just as important as caring for the car itself.
Don’t be afraid to add details to the automotive repair work order template once a job starts. The more information technicians have access to, the better.
Think of the repair order (or digital mechanic work order) as another tool in your toolbox. It’s only useful if you know how to use it. Make sure everyone on your team is trained to use the work order feature.
Write for your audience. If you’re a service advisor, remember that technicians aren’t mind readers, so your shorthand or abbreviations may not make sense to them. The same goes for customers reading your estimates and digital vehicle inspections.
Technicians and Service Advisors—Meet Your New Best Friend: Tekmetric’s Tech Board
If the Job Board is where the work is estimated and tracked, the Tech Board is where the work is divided and completed. Switching to the Tech Board from the Job Board is simple: the icon for Tekmetric’s Tech Board is found directly below the Job Board on the left navigation panel.
Think of the Tech Board as your team’s digital playboard. The Tech Board is a place for everyone to come together and strategize.
If you’re a service advisor or shop foreman, you will act as an account administrator to assign and arrange tasks by job and team member and choose whose accounts to show on the Tech Board at any given time. If you choose to give viewing access to all technicians, your whole team will be able to view all the work assigned across the shop, or you can adjust Tekmetric’s settings to only show each individual their own task list when they login.
Technicians, the Tech Board will let you see exactly what is on your plate at a glance and how many hours you need to put in. It will also show you exactly what jobs to prioritize.
Orienting Workloads with the Tech Board
The Tech Board displays mechanic work order cards divided by columns according to their assignment status. The first column to the left of the interface displays No Tech Assigned jobs, and technicians are represented by separate columns to the right. Each column representing a technician also shows Assigned, Complete, and Incomplete hours, and displays any assigned work order cards. Each card shown on the screen displays information about the customer, the vehicle, and the promised completion date, time, and hours for the work order.
If you’re the service advisor, the wrench in the lower right corner of each card allows you to assign specific jobs within the work order to the technician of your choice. You can assign all of the jobs to one technician or divide the jobs within the work order between multiple techs by clicking the wrench, hovering over individual jobs within the work order, and then clicking on technicians’ names for each job listed.
When you distribute jobs within a work order between multiple technicians, a purple split-arrow icon will appear in the upper left corner of the work order card to indicate multiple technicians are assigned. You can hover over the purple icon to view the names of the technicians assigned to the work order. You can also monitor how many hours a coworker has completed for a specific work order by checking the hours listed at the bottom of each mechanic work order card.
Want to prioritize one job over another? Simply drag and drop the mechanic work order card in question to the top of the column.
The Tech Board integrates seamlessly with the rest of the Tekmetric shop management system as changes made within the Tech Board are automatically reflected across the entire system. Need to make changes to a Repair Order while working from the Tech Board? Just click on the work order card in the Tech Board to open the full repair order.
Tips for Efficiently Distributing Mechanic Work Orders
A poorly balanced workflow introduces unnecessary stress in a workplace. Finding balance with Tekmetric’s Tech Board can help you alleviate stress and streamline the flow of work.
Here are our seven tips for leveraging the Tech Board to create an efficient, well-balanced work environment:
Adjust account settings so that everyone on the team can see who is working what job. This increases transparency and trust and reduces resentment between workers.
Split up jobs within a work order between technicians to provide natural breaks in their day.
Remember that you can always reassign a job or an entire work order. If one technician has a lot of work on their plate, and is nearing a deadline, pull other technicians in to assist by assigning incomplete jobs to any available (or less busy) techs.
Adjust your Tech Board settings to temporarily hide technicians who are on vacation or out sick. This will make seeing who is available to work much easier.
Save time by using the search feature to quickly display who is working on a specific job.
Use the Tech Board in group meetings to strategize and analyze performance. You can also run a variety of reports, from financial to employee to customer and parts reports.
The Tekmetric Difference
Tekmetric’s Tech Board and automotive repair work order templates are designed specifically for the automotive industry and are uniquely suited to help shops stay organized and on task. We are constantly adding new features, too, making life easier for service advisors and technicians like you.
We know your team works hard to get the job done right, and with Tekmetric, you’ll be able to comprehensively document and track mechanic work order details to see repairs through to completion faster than ever, whether you’re logging in from a laptop, tablet, or your phone.
Best of all, our customer service team is always available to help!
Today, online reputation management is a key tactic top shops use to attract more customers. Online presence is often the first—and sometimes only—impression a customer has of your business. This guide will dive deep into why automotive reputation management is no longer optional, how it impacts your SEO search rankings, and the specific strategies you can use to attract more 5-star reviews.
The importance of online reviews for auto repair shops
Why do online reviews matter so much in the auto repair world? The answer is that most customers check online reviews from Google and other search engines as part of their decision-making process. In addition, online reviews impact your SEO rankings and can help you differentiate your shop from the competition. Here are some other top reasons to keep track of your reviews:
Build trust
High-quality testimonials help build trust before the customer even sets foot in your lobby. Research consistently shows that the majority of customers read online reviews before feeling they can trust a local business. For auto repair shops, positive reviews act as social proof that your shop provides quality services.
Local SEO
When a prospect searches for "oil change near me", the results they see are heavily influenced by SEO strategies. Google prioritizes businesses with a high volume of new reviews, high star ratings, and a complete, active profile. If your competitors have 200 reviews and a 4.8-star average, while you have 120 3-star reviews from 2019, Google will rank your competiton higher. Review management directly impacts your rankings, rankings impact your visibility, and visibility impacts how many customers show up to your shop.
Beating the competition
Go ahead and Google your competition. How many reviews do they have? Do they average 2-star or 5-star reviews? By focusing on auto repair reputation management, you can position your shop as the best in your area. New customers are often hesitant to try a new shop; seeing a consistent stream of positive feedback from satisfied customers lowers that risk and encourages them to stop by.
Another way to move past your competition is to leverage Google Ads. Search ads can help you boost your visibility in more competitive markets and keep your business top of mind.
Best practices for managing your shop's online reputation
Successful auto repair reputation management is a continuous project. Top performing shops have software and employees dedicated to monitoring online reviews. To stay ahead, shops need to follow best practices to maximize their online visibility.
Claim and optimize your profiles
Claim your listings in Google Business, Yelp, and Facebook. Once claimed, you can optimize your profiles by making sure your business name, address, and phone number are consistent across the web. Upload high-resolution photos of your shop, your front-desk staff, and your comfortable waiting area. A professional-looking profile sets the stage for a 5-star experience.
Use the right tools
Many shop owners utilize reputation management software to aggregate reviews into a single dashboard. This allows you to ask for reviews and respond to them in the same platform.
Tek-Tip: Overwhelmed? Tekmetric offers auto repair reputation management software that makes it easier to attract new reviews and respond to exisiting review in one platform.
Diversify your review sources
While Google reviews are often the focus of local SEO, don't ignore other platforms. Some customers prefer Yelp, while others might find you through social media. Directing a small percentage of your review requests to different platforms ensures a well-rounded online presence.
Make it a team effort
Your service advisors are the faces of your automotive brand. Train your staff on the importance of the customer experience. If your technician or service advisor is mentioned in a 5-star review, encourage that behavior by rewarding them accordingly. Make it a competition to see who can earn the most 5-star reviews in a month.
Quality control
Use customer feedback internally to improve your operations. If you notice a trend in negative feedback regarding long wait times, don't just ignore it. Use those insights to refine your workflows and teach employees.
How to respond to customer reviews
Responding to online reviews is perhaps the most critical part of review monitoring. It shows potential customers that you are attentive and care about your customers.
Responding to positive reviews
Don't just "like" a 5-star review. Take a moment to write a personalized response.
Acknowledge them by name: "Hi Sarah, thank you for the kind words!"
Highlight a specific service: "We’re glad we could get that oil change done quickly for you."
Invite them back: "We look forward to seeing you at your next service!"
These responses reinforce customer trust and encourage them to come back to your shop for service in the future.
Handling negative reviews
Negative reviews are inevitable in the any business. Parts fail, delays happen, and sometimes there are misunderstandings about pricing. The key is how you handle the negative feedback.
Stay professional: Never get defensive or angry. Remember, your response is for the future customers reading the review, not just the upset one.
Acknowledge and apologize: "We’re sorry to hear that your experience didn't meet our standards."
Move it offline: Provide a name and a phone number for them to contact directly. "We would like to make this right. Please call our manager, Jim, at [Number]."
Keep it brief: Don't get into a "he-said, she-said" battle on public forums.
Tekmetric offers a feature called private feedback where you can engage with upset customers before it goes public.
Benefits of responding
Regularly responding to reviews tells search engines and prospects that your business is active. This can provide a slight boost to your search rankings. In addition, if you successfully resolve a customer's issue mentioned in a negative review, you can ask them to go back and edit their star ratings or delete the negative feedback entirely.
How to attract more 5-Star reviews for your automotive business
Reviews can come in naturally but customers often need to be prompted to leave a review. While unhappy customers are often highly motivated to vent, satisfied customers frequently forget to share their experiences. The best performing shops have an automated way to ask for, collect, and respond to reviews.
Ask consistently
The simplest way to get more positive reviews is to ask for them. However, timing is everything. The best time to ask for a review is within 24 hours of service before customers move on and forget. A simple, "We're so glad we could get you back on the road! If you're happy with the service, would you mind leaving us a quick review?" goes a long way. Make it easy for the customer by providing a Google review button or link with your completed invoices.
Don’t forget that physical signage can be effective as well. Add a QR code or sign in your lobby asking for customers to leave a 5-star review which will enter them into a drawing for a free oil change.
Leverage SMS and automation
In the automotive industry, convenience is king. Using SMS for review requests has a significantly higher open rate than email. By integrating automation with your Shop Management System (SMS), you can trigger a text message to be sent automatically after a work order is closed. This message should include a direct link to your Google or Yelp profile, making the review process frictionless for the user.
Go the extra mile
One of the best ways to earn a 5-star automotive review is through transparency. Digital Vehicle Inspections (DVIs) allow you to send photos and videos of the needed repairs directly to the customer's phone. When a customer sees the worn-out brake pad, they feel more confident in the repair services. This transparency naturally leads to higher customer satisfaction and better reviews.
Final thoughts
Reputation management creates a natural cycle where great service leads to positive reviews, which improves your local SEO, which attracts new customers, who then leave more reviews. If managing all of this feels overwhelming, Tekmetric can help with online review management software specifically tailored for the automotive industry.
By implementing a clear reputation management strategy, utilizing automation for review collection, and staying active on social media and review sites, you ensure that your auto shop remains the top choice in your community. Remember, every satisfied customer is a potential spokesperson for your brand.
Thought Leadership
Shop Management
Auto Repair Reputation Management: The 5-Star Guide
Scaling your auto repair business requires moving beyond simple spreadsheets and paper repair orders. You need a robust shop management software that has enterprise-level features, centralized real-time reporting, and helps you provide a consistent customer experience across locations.
This guide breaks down the top enterprise software solutions for auto repair shops with 2+ locations.
Top 5 Enterprise Solutions for Shops With Multiple Locations
Finding the right software partner for your expanding shop is critical to your success. Below you will find our top overall picks for multi-shop operators (MSOs).
Multi-shop owners love Tekmetric because they can run their entire business, across all locations, from one platform. Featuring an all-in-one shop management solution with centralized real-time reporting, marketing, payments, and 70+ integrations, Tekmetric makes it easier for you to manage multiple locations. Why we picked Tekmetric:
Centralized reporting: Real-time dashboards enable you to see how each location is performing. You can track financials, employee performance, shop metrics, ARO, car count, and more.
All-in-one solution: Instead of switching between platforms, Tekmetric offers shop management, POS, and CRM in one place.
Company history: Built by a former shop owner, Tekmetric is often praised for ease of use, simple onboarding, reliable support, and listening to customer feedback.
Shop-Ware is designed to help you maintain consistency across multiple locations with unified customer history, reporting, and employee management features.
Why we picked Shop-Ware:
Reporting: Find the metrics that matter the most to your business.
Customer experience: Standardize your customer experience across locations.
Employee management: Easily compare employee productivity and manage permission levels.
Protractor is a popular shop management system for shops with multiple locations or franchises. Protractor offers advanced reporting features and shop management features so you can run your shop confidently.
Why we picked Protractor:
Reporting: Performance tracking, insights, and employee productivity monitoring.
Fullbay specializes in heavy-duty truck and trailer repair shops. Most standard shop software struggles with the complexity of fleet maintenance, but Fullbay was built for it.
Why we picked Fullbay:
Centralized inventory: Track parts and inventory across all locations.
Integrations: Fullbay has plenty of industry interrogations to keep your shop running.
If you are looking for a lighter software solution, Garage360 might be a good option for your shop. Supporting quick-lube, body/collision, and fleet, Garage360 can be used in a variety of shops.
Why we picked Garage360:
Versatile: Can be used in multiple shop types.
Permission control: Manage your employee permissions across locations.
Reporting: Pull the data you need to make informed decisions.
Pricing: Starting at $79/mo (billed annually).
Which software features should I look for when I manage multiple shops?
If you are comparing software options for your chain operations, these are the modern features to look for:
Centralized real-time reporting: Tired of trying to guess how each shop location is performing? Pick a software that can pull the data you need from any location or aggregate it across shop locations within a user-friendly dashboard.
Inventory/parts management: Tracking parts can be difficult as you expand. Find a solution that can track inventory levels and transfer parts as needed across locations.
Standardized workflows: Having standard workflows streamlines your shop operations. Select a software that can standardize your operations, prices, and procedures.
Employee permissions:Managing employee permissions is critical to ensuring the safety of your company data and holding employees accountable. Pick a software that keeps your business secure.
Single vs. Multi-Location Management: What are the differences?
Why can’t you just use a single-shop system? The difference lies in automation and control.
Standardization: In a multi-location setup, you need to ensure that technicians at every shop are following the same workflow and procedures so your customer experience is consistent.
Visibility: Single shop software may have reporting, but you need to be able to compare metrics between shops to make informed business decisions.
Security: Multi-shop software provides employee permission settings and typically comes with advanced data protection.
Pricing: Most single-shop software options will charge you per user or limit repair orders. Enterprise software will grow with you and charge based on the number of locations.
Final Thoughts
Choosing an enterprise-level auto repair shop software isn't just about features; it's about finding a partner that helps you maintain a consistent customer experience as you grow. Whether you prioritize inventory management, deep metrics, or standard procedures, ensure you find a solution that can grow with you.
Thought Leadership
Shop Management
Best Auto Repair Software for Multiple Locations (Full Guide)
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