Digital Vehicle Inspection software enables auto repair shops to go beyond a traditional paper system for inspections and repair order estimates.
Customers have become accustomed to a digital experience every time they shop, and having their car fixed is no different. Auto repair shops need to update their processes to meet those expectations. When look specifically at auto repair shops, there are even more opportunities to go digital beyond receipts.
Printed estimates may seem like a professional way to present work to customers. But the problem is that paper estimates don’t really show drivers what’s wrong with their vehicles.
The result? Customers approve a small sliver of work, or worse, go to another auto repair shop for a second opinion.
Digital vehicle inspections not only save time and paper but also build trust and enhance the customer experience. Not to mention, they help sell larger repairs and increase customer loyalty.
What is a Digital Vehicle Inspection?
A digital vehicle inspection is an inspection method for auto shops built directly into a shop management system.
Like your usual inspections, DVIs are performed by technicians on every vehicle to identify repair work usually with a tablet or phone, to record the results.
How Does a Digital Vehicle Inspection Work?
Because digital vehicle inspections are just one feature of cloud-based shop management systems, they work as a single step in your shop's workflow.
When they're assigned a repair job, technicians carry out their digital vehicle inspection right in the app, and they can even take pictures or videos to quickly attach their findings to that repair order estimate.
That estimate can then be sent directly to customers for approval through text message or email, and all of this information will be tracked by your shop management system.
The 3 Biggest Benefits of Digital Vehicle Inspections
We'll cut to the chase: digital vehicle inspections can make your shop more money. With DVIs, customers will know what's going on, they'll be more likely to approve repair orders, and you'll see your shop's average repair order skyrocket.
1. Save Time
Once the technician completes an inspection, they can send it to the service advisor to share with the customer and build a repair order. Shops can setup a default inspection, attach canned jobs, and get repairs approved in minutes. This frees them up to focus more on the customer directly, and maybe even start looking into their history with the shop and provide a personalized experience.
2. Sell More Repair Work with Transparency
It's not easy to get repair orders approved simply because it’s challenging to show customers what’s going on with their vehicles. Typically your customers don't know how cars work, and they're far too familiar with horror stories of family members or friends feeling ripped off.
This industry relies on trust: when customers can trust that your shop is doing right by them, they're be more accepting of the necessary costs, which usually results in customers approving larger repair orders.
Because technicians can include pictures, videos and even other files like repair manuals, customers can see exactly what's wrong. And when they can see what's wrong, they know why something needs to be fixed or replaced. They can trust your shop is doing necessary work.
3. Track Declined Jobs
Shop management systems with built in DVIs also provide more visibility into what’s approved and what’s declined without the service advisor having to re-enter any information.
Any job that the customer declines from the estimate (which is built from the DVI) will be sent to the “declined jobs” list on the customer’s profile. Being able to track declined jobs enables your shop to keep in touch with customers, which builds customer loyalty and even gives you an opportunity to pick up more business when times are slow.
Common Digital Vehicle Inspection Features
Thanks to tablets and smartphones, technicians can take advantage of touch screens and cameras to build out comprehensive digital vehicle inspections faster than they ever could with a pen and clipboard, while minimizing mistakes and making your shop more money.
Include Images, Videos or other files Go beyond just a simple checklist and enable techs to include pictures, videos, pdfs with diagnostic results, or even links add links to web sites with relevant info.
Leverage Canned Jobs Add canned jobs to inspections to quickly build out repair orders for common work. Spend less time on each individual RO and quickly add in parts like BG products.
Share through email or text Send your digital inspections right to your customers email or even text them a link so they can quickly view what's wrong and approve any work that needs to be done.
How to use a Digital Vehicle Inspection
Tekmetric makes it extremely easy to create digital vehicle inspections that are well-organized and simple for technicians to follow. Your shop can create as many different inspections as you need.
If your shop offers body work, repair work, and transmission work, you may want to create three different inspections that focus on the type of repair work specific types of customers come in for. You can set a default inspection to automatically
Tekmetric also lets you organize inspections by “groups,” which helps guide technicians through checking different areas of the vehicles. Groups can also represent different types of maintenance.
For example, your shop can create an inspection group for “scheduled maintenance” to remind technicians to check the odometer and recommend maintenance at different mile marks (3,000 mile service; 5,000 mile service; 6,000 mile service; etc.)
When you create a digital vehicle inspection in Tekmetric, you can also tie different inspection tasks to canned jobs, which makes it easier than ever for the service advisors to build an estimate and recommend work tied to the technician's findings.
Your auto parts inventory management system should match the operational pace of your shop, and the system shouldn’t be so complex or time-consuming that it takes time away from hours better spent repairing cars.
Running a more efficient shop will lead to a better experience for customers, more clarity in the repair process, and ultimately more approved repairs. That means more money for your shop!
Still using pen and paper to keep track of your shop's parts inventory? Let's help you find a better way with a modern, cloud-based shop management system.
Today’s vehicle owners look for shops that prioritize their evolving needs, and many gravitate towards shops that take care of their entire vehicle in the most efficient manner, from the engine to the tires. As vehicle owners look for a one-stop auto repair shop, shop owners have the unique opportunity to expand their business by also selling tires. This is where Tekmetric’s Tire Suite comes in — a solution that simplifies tire management, letting you save time while leveraging the opportunity to expand your service offerings.
Tire Suite is a feature that your shop can add onto your existing Tekmetric plan. With this add-on, you have access to tire-specific features that allow you to view data specific to your tires and in turn make informed decisions to support that area of your business. By maximizing the information in Tire Suite appropriately, you can open the door to this new business stream – without losing efficiency in your shop. Here are three ways you maximize tire management in your shop:
1. Time is money – streamline processes to maintain efficiency
Effective shop management saves you time and money – and there are several simple ways you can apply this strategy to the tire portion of your business. For instance, with Tire Suite, you can reduce the amount of time it takes to register Department of Transportation (DOT) numbers when you sell a tire. DOT registration with Tire Suite registers DOT identification numbers electronically with the appropriate tire manufacturer via the Tiremetrix integration. In addition, you get real-time feedback when entering a DOT number in the system to ensure the validity and recall status of the tire.
Instead of having to worry about compliance or losing hours of time to DOT# entry, your service advisors can gain time back with Tire Suite’s automated registration process. Typically, DOT number registration is a manual task, and the time it takes to enter each number can add up to hours of labor time depending on your shop’s sales. Tekmetric’s Tire Suite allows your service advisors to spend less time entering information and more time with the customer. By streamlining manual processes like DOT registration, your shop can handle more work in less time and maximize profitability – all while offering a more convenient and comfortable process for vehicle owners.
2. Leverage accurate data to maximize tire shelf life
In addition to tire compliance, it is also important to set up a system where the tires are used in a timely fashion. Tire Suite allows your team to track inventory and maximize the use of available tires while also making sure tires do not sit too long on the shelf. This requires a bit of finesse, and that’s where Tire Suite comes in. Now, service writers can quickly look up all tires for preferred brands that will fit a vehicle and source them directly from inventory or add as a needed job part.
In addition, tire fitment data allows you to access detailed tire specifications in the RO sidebar for a specific vehicle. For example, if you have a vehicle that needs staggered tires, the data will ensure you get two tires of each type rather than four of the same size. That attention to detail is made possible by leveraging tire-related data – and it can make a significant impact on growing that portion of your business.
3. Build and retain customer loyalty
Once a dealership warranty ends, 70% of customers will seek a repair shop they know they can trust and remain loyal to. Customers value convenience and comfort. When those needs are met, they are more likely to trust your shop and return to do business with you time and time again.
Shops with the highest retention rates often make tires a part of their business because customers are looking to kill two birds with one stone. Conversely, by not selling tires, you can even hurt your retention rate. When you choose to offer tire management services and provide them in an efficient manner, you are more likely to maintain your customer retention rate because vehicle owners will have everything they need in the hands of their favorite shop.
Adding tire services to your auto repair offerings may seem daunting – but the opportunities far outweigh the challenges. When you leverage the appropriate tools for tire management, such as Tekmetric’s Tire Suite, you can maintain your shop’s efficiency and meet vehicle owners’ needs without missing a beat. The result? Happy, returning customers – and growth in your bottom line over time.
The holidays are a special time of year when we make memories with the family, give thanks, and spread joy. However, with social distancing guidelines still in effect, this holiday season will look a little different. Because this year has been challenging for many people, it’s more important than ever to stay positive and spread cheer to past, current, and prospective customers.
Making people feel warm and fuzzy this holiday season will get them to remember you, leading to more business immediately or at some point in the future. And even if not every person you positively impact comes to your shop, it’s okay! You’re still paying it forward to your community, which bolsters your shop’s reputation and can lead to more referrals down the road.
Here are ten ways you can connect with guests this holiday season.
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