Improve Your Auto Repair Shop's Workflow With a Shop Management System

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June 1, 2023

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Read time: 3 min

Maintaining an efficient workflow is crucial to the success of any auto repair shop. A breakdown in workflow can lead to delays, a frustrated team, and unsatisfied customers. One key area where workflow can break down is during the inspection and estimate process. 

By investing in a more modern, cloud-based shop management system, you can establish a transparent, replicable digital vehicle inspection and repair estimate process, and streamline parts ordering so that service advisors can dispatch repair orders quickly to technicians. 

Simplify Your Shop's Workflow

Once the service advisor has entered the relevant customer notes into your shop management platform, the guest needs to know what’s actually wrong with their vehicle so they can decide what work needs to be done.

At this stage, service advisors can use digital vehicle inspections (DVIs) to give customers a visual of exactly what’s wrong with their car.

DVIs help build trust with customers because they add an additional layer of transparency. Guests can see with their own eyes that the repairs listed are necessary. DVIs also make your shop more efficient because technicians and service advisors will be able to work with the same information and collaborate in one place.

Once the technician has finished their inspection and creates a DVI, the service advisor can put together a repair estimate to send along with or after the DVI. That repair estimate should break down each repair so the guest can see exactly what works need to be done, and the urgency of the work.

Modern shop management tools streamline the creation of DVIs and repair estimates. Technicians and service advisors can collaborate in real-time to create accurate, easy-to-understand inspection reports and estimates, and service advisor can dispatch a technician to run a DVI in real-time.

The technician can then go through a pre-set list of tasks for different types of inspections.

Tighten Up Your Shop’s Parts Ordering Process

Once the guest has approved specific jobs, the service advisor should know exactly which parts to order (if they aren’t already in the shop’s stock or inventory).

Your shop’s service advisors should be able to quickly and easily shop around for parts, place orders, and keep technicians in the loop about when the parts have arrived. As for parts reconciliation, a comprehensive auto repair shop management platform should automatically keep track of purchase orders and play nice with your accounting software.

Shop management software can further simplify parts ordering by integrating with major parts vendors, enabling service advisors to place orders with just a few clicks. If the service advisor calls up the local parts dealer instead, they can place an order and make note of it within individual repair orders.

The service advisor can add additional notes, such as who the point of contact is at the local dealer and what number to call if needed.

With a comprehensive shop management system, service advisors can indicate each stage of the parts ordering process—needed, quoted, ordered, and received. Additionally, the software should automatically keep track of parts ordering details.

Quickly Dispatch Tickets to Technicians

The service advisor has gathered all the customer information, the customer has approved the repair estimate, and the parts are at the shop. Now, it’s time for the fun part—starting the actual repair! But it’s important that technicians are set up for success.

The service advisor needs to get a quick snapshot of what each technician is working on and what’s in their repair pipeline, and then quickly dispatch repair orders to an available tech. The service advisor should be able to do this from behind their desk, rather than having to go find individual technicians and ask them questions about their workload.

Shop management tools can give service advisors a bird’s eye view of each technician’s workload from their workstation. Service advisors should be able to go into the software and see a list of outstanding repair orders.

From there, the service advisor can dispatch a repair order to the appropriate technician. If it’s more efficient, they can dispatch individual line items from a repair order to different technicians in order to distribute work more evenly.

Work Smarter with the Right Tools for the Job

Using a comprehensive shop management software like Tekmetric can help streamline the process of creating DVIs and repair estimates, simplify parts ordering, and dispatch tickets to technicians.

See why thousands of auto repair shops rely on Tekmetric.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

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When my husband Dana and I started Haglin Automotive, our loyal customers found us from The Yellow Pages.

Things have drastically changed since then thanks to all the technology advancements. Online reviews and Google play a big part in whether a customer will set foot in your shop or return for future repairs. 

At Haglin Auto, we always adjust to meet customers, and whether they’re a return customer or a new customer, we prioritize how they feel.

It’s important to meet your customers where they are. We even offer customers free vehicle pick-up and delivery service, free shuttle services, and free loaner vehicles.

But, more importantly, we make sure they understand their repairs and can see everything that’s going on with their cars.

Build Trust with Digital Vehicle Inspections (DVIs)

Haglin Auto has been around for 41 years in the Boulder area, and twice a year 30,000 people come in and out because of Boulder University of Colorado, so we’ve always had an influx of students.

And in order to cater to our college students, we started implementing DVIs. 

The reason we made the change in the first place was because our service writers would call a local college student and say, “You car is doing this, this, and that,” and a lot of the times a student would respond with, “I don’t understand,” “I’m not the one paying,” or “Let me call my mom or dad.”

From there, the student would make a phone call home, they would ask questions, and then the student would call back with questions. 

Meet Customers Where They’re At

Read time: 3 min

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However, it’s important to stay consistent in also attracting new customers rather than relying solely on the group of existing customers you build up as your shop expands its reputation for good repair work.

While walk-ins are certainly a thing, it isn’t the best bet to depend on them as your sole way of getting new customers. Instead, take proactive approaches to gain a steady stream of new customers coming through your doors.

Find out what shops in your state are charging, and how to set a labor rate that keeps your shop profitable

In the automotive repair industry, your labor rate is more than just a number on an invoice — it is one of the key metrics that drives your business's profitability and overall growth. For shop owners, staying competitive while maintaining healthy margins requires a clear understanding of how labor costs fluctuate across the country. But knowing the national average is only half the picture. The more important question is: how does your shop compare?

Whether you are running a small independent shop or a high-volume operation, knowing where you stand relative to the average labor rate in your state — and against top-performing shops in your market — is essential.

This guide covers the current landscape of automotive repair labor rates across all 50 states, the factors that drive those numbers, and a step-by-step roadmap for setting a rate that supports your shop's long-term success.

Methodology and Key Terms

Tekmetric built this auto repair shop index as a community resource, backed by data from more than 10,000 shops across North America. Shops can use this tool to benchmark themselves and see how they compare state by state.

Key Terms to Know

Labor rate: The retail price per hour charged to the customer for repair services.

Flat-rate: A pricing model where a job is billed based on a predetermined number of hours from a labor guide, regardless of how long the actual repair takes.

Effective labor rate (ELR): The actual amount of labor revenue earned per billed hour after accounting for discounts, menu pricing, and unbilled time.

Understanding these terms will help you interpret the data below and apply it to your specific situation.

Mechanic Labor Rates by State

The average labor rate across the United States is $132 per hour, with the lowest state at $85 per hour and the highest at $197 per hour. Labor rates vary significantly by state, primarily driven by local cost of living and competition.

📊 See How Your Shop Compares — Free

The data below tells you what shops in your state are charging. But the labor rate is only one piece of the picture. The Tekmetric Shop Index lets you benchmark your shop across the four metrics that actually drive profitability — ARO, car count, parts margin, and effective labor rate — against thousands of real shops nationwide.

It's free, takes less than two minutes, and requires no Tekmetric account.

➡ Benchmark Your Shop Now →

Labor Rates by State

  • Alabama: $123 per hour
  • Alaska: $151 per hour
  • Arizona: $147 per hour
  • Arkansas: $144 per hour
  • California: $163 per hour
  • Colorado: $150 per hour
  • Connecticut: $174 per hour
  • Delaware: $142 per hour
  • Florida: $154 per hour
  • Georgia: $135 per hour
  • Hawaii: $139 per hour
  • Idaho: $133 per hour
  • Illinois: $132 per hour
  • Indiana: $121 per hour
  • Iowa: $123 per hour
  • Kansas: $117 per hour
  • Kentucky: $121 per hour
  • Louisiana: $136 per hour
  • Maine: $113 per hour
  • Maryland: $138 per hour
  • Massachusetts: $130 per hour
  • Michigan: $125 per hour
  • Minnesota: $133 per hour
  • Mississippi: $113 per hour
  • Missouri: $117 per hour
  • Montana: $136 per hour
  • Nebraska: $125 per hour
  • Nevada: $144 per hour
  • New Hampshire: $125 per hour
  • New Jersey: $141 per hour
  • New Mexico: $140 per hour
  • New York: $121 per hour
  • North Carolina: $118 per hour
  • North Dakota: $129 per hour
  • Ohio: $125 per hour
  • Oklahoma: $129 per hour
  • Oregon: $147 per hour
  • Pennsylvania: $114 per hour
  • Rhode Island: $133 per hour
  • South Carolina: $126 per hour
  • South Dakota: $118 per hour
  • Tennessee: $125 per hour
  • Texas: $197 per hour — most expensive state
  • Utah: $137 per hour
  • Vermont: $102 per hour
  • Virginia: $133 per hour
  • Washington: $148 per hour
  • West Virginia: $85 per hour — lowest in the nation
  • Wisconsin: $121 per hour
  • Wyoming: $134 per hour

Factors That Impact Automotive Labor Rates

Why do auto repair labor rates vary so widely from state to state? A few key factors drive the differences.

Cost of Living

In states with a higher cost of living, shop owners face higher wages to attract technicians, more expensive rent, and elevated utility and supply costs. Those overhead realities push labor rates up — not because shops are padding their margins, but because the math demands it.

Shop Type and Specialization

Dealerships typically carry the highest labor rates because of their overhead, factory-trained technicians, and reliance on OEM parts. Independent shops often have more pricing flexibility, particularly for routine services like oil changes. Specialty shops — focused on European vehicles, diesel, or performance — tend to command higher rates as well.

➡ Benchmark Your Shop Now →

Technician Expertise and Certifications

A diagnostic job requires a different skill set than a brake job. Shops that employ ASE-certified technicians or master technicians can and should charge accordingly. The rate reflects the expertise required to do the work correctly.

How to Set Your Labor Rate (Step by Step)

Setting your rate shouldn't be based on what the shop down the street is charging. It should be a data-driven decision grounded in your actual costs and performance targets.

Step 1: Calculate Your "Loaded" Labor Cost

Start with what it actually costs you to have a technician on the floor. This includes:

  • Wages and overtime
  • Payroll taxes
  • Benefits (health insurance, 401k)
  • Workers' comp and liability insurance
  • Training and certifications

Divide that total annual cost by the number of billable hours that technician produces in a year. That's your loaded cost — and it doesn't include any profit margin yet.

Step 2: Account for Overhead

Your labor revenue also needs to cover the cost of running the business:

  • Rent
  • Utilities and shop supplies
  • Marketing and software
  • Taxes

Step 3: Determine Your Target Profit Margin

Tekmetric shops average 65% labor profit margins. If your loaded cost for a technician is $45 per hour and you want a 65% margin, your base labor rate should be at least $128 per hour.

Step 4: Benchmark Against Your Market

Your internal numbers come first, but you can't ignore the local market. If your rate is $128 and every comparable independent in your area is at $100, you need to either clearly justify your value — through better inspections, faster turnaround, stronger communication — or find ways to reduce overhead. Benchmark against shops of similar size, service mix, and geography.

Step 5: Implement a Labor Matrix

Not every repair order is equal. Shops that implement a labor matrix can automatically adjust rates based on job complexity — billing more appropriately for diagnostic work or specialty repairs without manually recalculating every estimate.

➡ Benchmark Your Shop Now →

How Tekmetric Helps Your Shop Stay Profitable

Managing labor rates manually is a recipe for inconsistency and missed revenue. Here's how Tekmetric gives you the tools and data to stay ahead.

Know Where You Stand with the Tekmetric Shop Index

Before you can optimize your labor rate, you need to know how your performance compares to other shops. The Tekmetric Shop Index gives you free, instant benchmarking across four metrics: ARO, car count, parts margin, and effective labor rate. Enter your shop's numbers and see exactly where you rank against thousands of shops nationwide — no account required, no sales call, no commitment.

You can't improve what you don't measure. This is where that work starts.

➡ Benchmark Your Shop Now →

Real-Time Profitability Tracking

Tekmetric's reporting features give you live visibility into ARO, car count, revenue, and technician productivity — so you always know how your shop is performing, not just at the end of the month.

Custom Labor and Parts Matrices

Tekmetric lets you build a labor matrix that automatically adjusts rates by job type. A custom parts matrix works the same way on the parts side, protecting your margins consistently across every repair order.

Digital Inspections That Justify Your Rate

Tekmetric's digital vehicle inspections let your team send photos and videos of needed repairs directly to a customer's phone. When a customer can see the worn brake pad or the leaking gasket for themselves, they're far more likely to approve the work — and far more comfortable with the rate attached to it.

Accurate Labor Guide Integration

Tekmetric integrates with industry-standard labor guides so your estimates are based on real, accurate times — not guesswork or memory. That means technicians get credited fairly under a flat-rate system, and your service advisers spend less time on paperwork and more time with customers.

Benchmark Your Insights Now

Knowing the average labor rate in your state gives you a useful reference point. But the shops that stay profitable long-term don't stop at state averages — they benchmark continuously, track the right metrics, and make adjustments based on data instead of instinct.

Your labor rate should reflect your actual overhead, your team's capabilities, and the quality of service your customers experience. Use the state data above as a starting point, then go deeper with the Tekmetric Shop Index to see how your shop compares across every metric that drives profitability.

Ready to see where you stand? Benchmark your shop free with the Tekmetric Shop Index →

Average Auto Repair Labor Rates by U.S. State

June 30, 2026

Read time: 3 min

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