How a franchise-first brand drives operational clarity and brand consistency across hundreds of shops with Tekmetric as their partner for growth.
Overview
With more than 315 locations across 30 states, Christian Brothers Automotive (CBA) has become a trusted name in automotive repair and redefined the auto care experience. Their unique franchise model prioritizes owner-operators, consistent guest experiences, and long-term cultural alignment over aggressive growth.
When CBA needed a modern shop management system to support expansion while protecting brand consistency, they turned to Tekmetric.
“It was a high-stakes, high-risk bet. And it’s gone even better than expected.” — Josh Eddy, Director of Strategy & Innovation, CBA
The Challenge
By 2018, CBA was operating on an outdated, server-based system. Each franchise managed data in silos, creating inconsistent processes and preventing a unified customer experience.
CBA needed:
- A cloud-based platform that would scale with 20–25 new shops added each year.
- Real-time visibility into financials, shop metrics, and technician performance across the network.
- A true partner, not just a vendor, to co-innovate and adapt to the needs of a fast-growing franchise system.
The Solution
After evaluating more than 30 systems, CBA selected Tekmetric in late 2019. The decision came down to Tekmetric’s cloud-native foundation, cultural alignment, and willingness to act as a collaborative partner.
Highlights of the rollout and ongoing partnership:
- Nationwide rollout in 3 months: ~200 stores migrated in Q4 2019 through a carefully staged, highly supported plan.
- Cloud agility during COVID-19: Remote workflows kept shops open and guests safe during lockdowns.
- Continuous innovation: Tekmetric’s accelerated feature releases – from sublet profitability tracking to custom API capabilities – directly reflect franchisee needs.
- Integrated payments: Merchant services adoption has streamlined reconciliation and improved subscription offerings.
The Results
Today, Tekmetric is the standard across CBA’s 300+ shops, giving every franchisee and corporate leader clarity and consistency in operations.
That consistency has translated into measurable performance gains across the network. Between 2020 and 2024:
- Average sales per shop increased by 72.59%
- Average car count per shop rose by 14.56%
- Average sales per car (ARO) grew by 50.65%
These outcomes were made possible by a platform that brings together shop operations, data visibility, and a true spirit of partnership:
- One universal platform for shop management, payments, and customer engagement.
- Real-time KPIs across every location – down to technician performance and profitability.
- Consistent guest experience across franchises
- Trusted partnership with a vendor that listens, responds, and co-develops solutions.
“It’s an easy, accessible platform to drive insights and value. Any shop owner that transitions to Tekmetric can see the value instantly.” — Josh Eddy, Director of Strategy & Innovation, CBA
What’s Next
CBA continues to expand at a steady pace of 20–25 new shops each year. With Tekmetric, every new franchise can be onboarded quickly, standardized easily, and operated with confidence.
The partnership between CBA and Tekmetric ensures that as the brand grows, its culture, guest experience, and profitability scale right alongside it.
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