With a complete view of how all your shops are performing and access to the tools needed to make changes quickly, shop management systems help run your shop with smooth and agile business operations, provide a consistent experience for customers, and ultimately maximize revenue and support your shop's growth.
Features such as unified reporting across all your shops and shared customer history work to create seamless processes for managing your business as a centralized organization.
Shop management systems with built-in Multi-Shop functionality remove information silos, making it easy for owners to manage all of their locations as a unified business organization.
Tekmetric Multi-Shop makes it easy to monitor, view, and update all of your shop locations from anywhere at any time. By removing the information silos that exist in other solutions, owners can make the best decisions with a complete view of their business' performance.
With a Multi-Shop capable platform, owners and managers can easily access and review important metrics across all locations, including revenue, car count, average repair order, rejected work, approved work, and so much more.
The power is truly in the flexibility and centralization of all your shops’ data. Owners can even drill down on specific shop locations or compare different aspects of their business with a complete bird’s-eye view.
With so many customers, individual repairs, estimates, digital vehicle inspections, and not to mention all of the data collecting and reporting options available in a shop management system, it's critical to ensure your information is organized properly.
Even just having multiple customer histories between different locations can throw off your financial reports or parts inventory management by adding in redundancies. Shops that are still writing things down manually on pen and paper, or trying to force other software solutions to work for their business, are leaving a lot of potential on the table. A better handle on all your data makes it easier to manage your business, and even shows you the opportunities to increase your average repair order value.
That's why shop owners with multiple locations should really consider using a multi-shop management platform that creates consistent, unified data processes. With the same collection and reporting processes, the same values being measured and all of the results in the same place, you can easily figure out what's happening where, and why.
The digital experience has become standard, and customers have developed new expectations for continuity of care. Like being able to return an item they bought online in a store, at any location. We expect that the store will have a view into what we bought, where and when we bought it, and how much we paid for it.
With Shared Customer History in Tekmetric, shops can provide that exact same level of continuity between locations. For example, one shop using Tekmetric Multi-Shop has two specific locations: one focused on repair work, and the other specializing more in vintage and performance upgrades.
With shared customer history, the performance shop can see exactly what repairs and maintenance the customer had done, or even declined, to provide better service and recommendations for their planned upgrades or repair work.
One of the best aspects of a shop management system is the ability to create quick, seamless and efficient workflows for your entire team. Service Writers will love the ability to build estimates and apply canned jobs with just a few clicks. Technicians will love the ability to view their schedules and upcoming work to plan out their day. Owners will love the ability to organize all their data into unified reports.
And, of course, with the right Multi-Shop management system, owners, managers and service writers can gain access to all these powerful workflow tools across multiple locations. And that can be tailored down to locations they specifically focus on, or a more birds-eye view for a complete picture.
For example, Service Writers can configure or apply different canned jobs across multiple locations, or create a consistent digital vehicle inspection process at every location to ensure the same level of detailed analysis and care is provided to every repair order.
When managing multiple shops, it's not uncommon to have different locations serving different clients, different cars, or have a different focus all together.
Depending on these market differences across your shops, owners can configure and tailor offers or discounts in some shops but not others. Owners and managers also have the ability to tailor and configure different payment methods, like text-to-pay, and build different experiences around them.
For example, one shop owner allows for customers to drop off and pick up their vehicles, even when the shop is closed. Meanwhile their other locations are more walk-in based and don't provide this flexibility. Owners can configure one shop to allow text-to-pay functionality, while the other shop offers pay-as-you-go options for walk-ins that didn't expect such a high repair bill.
With a personalized experience, customers feel like your shop is there to truly support them. Better experiences lead to happier customers, happier customers lead to repeat business, and repeat business of course leads to increased revenue.
And when managing multiple shop locations, it's critical to have the right tools and processes in place to create a unified experience. Gain back time, make better decisions, and maximize your margins at every shop with powerful tools and reports from an auto repair shop management system.
Today’s vehicle owners look for shops that prioritize their evolving needs, and many gravitate towards shops that take care of their entire vehicle in the most efficient manner, from the engine to the tires. As vehicle owners look for a one-stop auto repair shop, shop owners have the unique opportunity to expand their business by also selling tires. This is where Tekmetric’s Tire Suite comes in — a solution that simplifies tire management, letting you save time while leveraging the opportunity to expand your service offerings.
Tire Suite is a feature that your shop can add onto your existing Tekmetric plan. With this add-on, you have access to tire-specific features that allow you to view data specific to your tires and in turn make informed decisions to support that area of your business. By maximizing the information in Tire Suite appropriately, you can open the door to this new business stream – without losing efficiency in your shop. Here are three ways you maximize tire management in your shop:
Effective shop management saves you time and money – and there are several simple ways you can apply this strategy to the tire portion of your business. For instance, with Tire Suite, you can reduce the amount of time it takes to register Department of Transportation (DOT) numbers when you sell a tire. DOT registration with Tire Suite registers DOT identification numbers electronically with the appropriate tire manufacturer via the Tiremetrix integration. In addition, you get real-time feedback when entering a DOT number in the system to ensure the validity and recall status of the tire.
Instead of having to worry about compliance or losing hours of time to DOT# entry, your service advisors can gain time back with Tire Suite’s automated registration process. Typically, DOT number registration is a manual task, and the time it takes to enter each number can add up to hours of labor time depending on your shop’s sales. Tekmetric’s Tire Suite allows your service advisors to spend less time entering information and more time with the customer. By streamlining manual processes like DOT registration, your shop can handle more work in less time and maximize profitability – all while offering a more convenient and comfortable process for vehicle owners.
In addition to tire compliance, it is also important to set up a system where the tires are used in a timely fashion. Tire Suite allows your team to track inventory and maximize the use of available tires while also making sure tires do not sit too long on the shelf. This requires a bit of finesse, and that’s where Tire Suite comes in. Now, service writers can quickly look up all tires for preferred brands that will fit a vehicle and source them directly from inventory or add as a needed job part.
In addition, tire fitment data allows you to access detailed tire specifications in the RO sidebar for a specific vehicle. For example, if you have a vehicle that needs staggered tires, the data will ensure you get two tires of each type rather than four of the same size. That attention to detail is made possible by leveraging tire-related data – and it can make a significant impact on growing that portion of your business.
Once a dealership warranty ends, 70% of customers will seek a repair shop they know they can trust and remain loyal to. Customers value convenience and comfort. When those needs are met, they are more likely to trust your shop and return to do business with you time and time again.
Shops with the highest retention rates often make tires a part of their business because customers are looking to kill two birds with one stone. Conversely, by not selling tires, you can even hurt your retention rate. When you choose to offer tire management services and provide them in an efficient manner, you are more likely to maintain your customer retention rate because vehicle owners will have everything they need in the hands of their favorite shop.
Adding tire services to your auto repair offerings may seem daunting – but the opportunities far outweigh the challenges. When you leverage the appropriate tools for tire management, such as Tekmetric’s Tire Suite, you can maintain your shop’s efficiency and meet vehicle owners’ needs without missing a beat. The result? Happy, returning customers – and growth in your bottom line over time.
Order too many parts and your money and space are tied up in inventory. Order too few and when you run out of what you need, projects come to a standstill while you wait for a delivery. That’s why you need a solid auto parts inventory management system.
Auto parts inventory management is a process that helps you decide when to buy, store, use, or sell auto parts, so you can be sure that items you need are in stock when you need them. This requires tracking parts you have on hand and streamlining the process of reordering or replacing them at the right time.
An inventory system will help your shop run more efficiently and free up a ton of time. Implement an effective system to tighten up your workflow and take your business to a higher level.
May 29, 2024
You’re looking for the right tool for your shop: something that can manage your shop's workflow efficiently, free you up to spend your time on important shop decisions, and grow your bottom line.
How do you know if a system is designed to grow your business? At the very least, it must measure your business. If a shop management system cannot accurately measure shop performance, it can’t tell you whether or not using that system has improved your business.
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