Tips for Running a Successful Auto Repair Shop

|

July 11, 2023

|

Read time: 3 min

The automotive shop industry has grown tremendously between 2018 and 2023. It reached $59.1 billion in revenue, the result of a compound annual growth rate of .5%. Vehicle ownership drives a considerable amount of this growth, and it will increase through 2028.

This exciting, growing field offers tremendous potential for new auto repair shop owners. However, competition is fierce. Nurturing successful business growth comes down to running it optimally. In this guide, you’ll discover what you need to know about building an auto shop and how to thrive in this industry. 

How Do You Run an Auto Repair Shop?

Running a profitable auto repair shop long-term revolves around establishing solid relationships with your customers. Over 60% of customers say that they like to get their work done at the same shop, and 96% go to three or fewer locations when they need to get work done on their car. Gaining customer satisfaction through expertise and communication plays an important role in keeping your customers happy so that they return.

Proper auto shop management and best practices, such as improving productivity and rewarding loyal customers, keep your business competitive. Many strategies that strengthen your business will also incentivize customers and encourage them to return. Since customers do not want to go to numerous auto repair businesses, proving that your business is one they can rely on encourages this loyalty which strengthens your ROI.

To build a quality business, a business plan that emphasizes customer service and retention will take you far. You can incorporate a few central strategies into your plan to keep your customers happy.

1. Increase Technician Productivity

Having high technician productivity is a top priority when building a flourishing auto repair business. When technicians work efficiently, they improve customer service. These technicians get cars back to customers faster, reducing wait times. Shop owners and service advisors should collaborate to create an environment that inspires technicians to do their best work. Here are a few tips to boost productivity at your shop:

  • Make sure the environment is comfortable in your shop. One that is too hot or too cold will make technicians and customers uncomfortable and hinder productivity. Have tools available to adjust the temperature, such as fans and heaters. Make sure water is also easily accessible for your workers.
  • Let your technicians and employees know how much you appreciate their work. Thanking them for a job well done can improve their motivation and encourage them to work efficiently. In fact, effective employee recognition can result in workers who are 5x as likely to see a path to grow with your organization and 4x as engaged with their work when compared to those who don’t receive regular recognition.
  • Embrace the potential of technology. Auto shop management software can help employees track their projects and jobs. This makes it easier for them to submit invoices and reports so they can focus more on the cars in the shop and less on organizational factors. It makes employees’ work more straightforward, further increasing
    their productivity. 

As you create a healthier work environment, you also gain stability within your business.

2. Promote Employee Retention

Employees who feel appreciated are more likely to stay with an organization. Since your technicians form the backbone of your organization, increasing this stability helps your business in all areas. 

Keeping your technicians satisfied and reducing employee turnover allows your business to maintain consistency and reliability. When your customers return, they see a familiar face they have already worked with and from whom they received good results. Customers know that they will receive the same level of attention and care. This relationship between technicians and customers can only grow if your employees work with you long enough to keep seeing the same repeat customers.

You also want to factor in the cost of replacing employees, as it can cost up to 1.5 times an employee's salary to train a replacement. It’s important to factor in training costs as well as recruiting costs and the price of lost productivity while the new employee trains for the role. This can quickly become a significant expense for businesses, so it’s beneficial to maintain an environment that facilitates happy, long-term employment.

If your business becomes known for high turnover rates, it becomes a challenge to maintain the consistency and reliability that you want to offer your customers.

To keep your employees satisfied and reduce turnover, consider the following:

  • Treat your employees well. This includes policies like maintaining a positive atmosphere and encouraging open communication with management.
  • Provide your employees with excellent benefits. Investing in your employees means investing in the future of your business. Offering a comprehensive benefits package helps you attract and keep the best talent.
  • Offer perks and incentives for a job well done. Let them know their hard work is noticed and appreciated while encouraging them to reach new heights.
  • Make sure they are well-paid. Keep your employees interested in working for you rather than being inspired to look for a better job elsewhere.

While it’s important to show your employees you care for them, you may also consider finding ways to let your customers know how much you appreciate them.

3. Reward Customers for Their Loyalty

Incentives to encourage repeat business can be highly effective. More than two-thirds of customers report that they adjust their spending so they can maximize their rewards points earnings. 

From an auto body shop perspective, rewards can take a variety of different forms. For example, you can offer a voucher after a certain number of services that offers a discount the next time the customer comes to the shop. You might also provide perks like free oil changes after a certain number of oil changes are completed by your technicians.

Some businesses may struggle with the idea of setting up a rewards program. It may seem counterintuitive, as shops have to sacrifice some of their earnings, such as the service discount or the value of an oil change, to get the program running. However, remember the number of customers who prefer to come back to their preferred auto body repair shop. When you establish a path to encourage customer loyalty, you can become the preferred shop for a growing number of customers and see your overall value increase.

A rewards program not only entices customers to keep returning but also builds your business’s reputation. This, in turn, can also encourage customers to recommend your shop to their family and friends. 

Tekmetric’s integration partners like Royalty Rewards and Wowcards can make it easy to create a rewards program to build your sales and discounts strategy to increase your business.

4. Offer Specials and Incentives to Grow Your Business

When you want to encourage new customers to try out your business, providing them with a  little extra boost in the form of a sale or discount can give them just the encouragement
they need.

You can construct these incentives in a few different ways. Consider creating a marketing plan that brings customers to your doorstep after they hear or read your ad across your active channels. In the campaign, for example, you can offer a special spring tune-up that you promote to your customers.

Other businesses might offer unique discounts for first-time customers, paired with loyalty programs, to encourage these customers to keep coming back. 

After you build a website, create ads that promote your business and services to potential customers searching online. Using search engine optimization (SEO) helps you create web pages that search engines see as helpful, so you can gain visibility. This can also provide
an excellent means of promoting the deals and discounts you offer to new and
existing customers.

You should also look for opportunities to further develop your online presence through reviews on Google and similar review sites. When satisfied customers leave these reviews, they vouch for your business to others considering patronizing your location. 

Some of the most common criteria that customers use when looking for auto repair shops include:

  • Reputation
  • Online reviews
  • Customer service
  • Credibility

Building an online presence through a robust website and positive reviews from past customers can help you meet all of these criteria in the eyes of potential customers. 

For this to be most successful, however, you want to ensure your online reputation aligns well with the quality service you offer your customers. 

5. Guarantee High-Quality and Efficient Service

The best way to ensure your shop attracts customers is to provide high-quality service they can count on. Customers want to know that they can trust you to take care of their vehicles, run a fair business, and provide outstanding service. 

To assure customers of the quality of your service, you can offer guarantees. Some shops may elect to promise that their repairs or work will last for a certain amount of time or miles. This assures customers that you do not cut corners with your work.

As you offer this exceptional service, focus on being efficient and convenient for customers. For example, hours that allow them to drop off and pick up their cars around their work schedules will encourage customers to return to your shop. Consider also creating a streamlined operational process that allows you to return cars to customers as quickly as possible while still providing quality work.

According to AutoNetTV, price and expertise also lead the way as factors that influence the autobody shop that customers elect to patronize. These factors remain critical to customers because they want to feel they get a fair price and expert work from their technician, particularly since price and work quality can vary from shop to shop. Emphasizing these factors in your own business can encourage customers to return.

Some strategies to provide convenient service for your customers include:

  • Sending text or email appointment reminders
  • Pick-up and drop-off services for greater customer convenience

A comfortable waiting area with snacks and beveragesAs you look for ways to improve the level of service you offer customers, using an auto shop management software tool can be the perfect way to take your efforts a step further. You can implement integration partners like Throttle, UpSwell and Tekmetric’s own true two-way texting to create an easy way to communicate with your customers.

6. Use an Auto Shop Software Tool

Auto shop management tools are explicitly designed to help owners manage their garage more efficiently, keeping you a step ahead of the competition. With the help of these tools, you will provide more reliable, quality service for your customers. 

For example, auto shop management software provides a variety of features to help your business thrive. You can use it to automate processes, such as:

  • Repair estimates
  • Invoicing
  • Scheduling appointments
  • Inventory management
  • Inspections

These features from auto shop management software help keep your garage on task, allowing you to provide customers with quick and accurate responses to their schedule and estimate inquiries. Taking care of tedious tasks like invoicing and inventory management automatically frees up time for your staff to focus more on customer service operations. With automated processes, you also reduce the chances of mishaps like inventory shortages.

Furthermore, optimal scheduling helps your technicians work more efficiently and provide better customer service. You will save time and money on the business management end. 

As you work to build a successful auto shop business, these areas play a central role in helping you serve your customers.

Manage Your Auto Repair Shop with Tekmetric

Managing an auto body shop is an exciting career field for anyone who loves cars. However, with over 80,000 shops across the United States, competition can be fierce. You want to run your shop optimally so that your business grows.

You’ve explored some key strategies you can use to optimize your shop operation, including reducing employee turnover, rewarding dedicated customers, offering convenience and sales, providing outstanding service, and using auto shop management software. If you’re ready to build your shop, Tekmetric is here to help. With automated reports, machine-learning capabilities, and the data to make informed business decisions, Tekmetric offers you the capabilities you need to thrive.

FAQ

similar articles

Looking for the best automotive industry conferences and events for 2026? This guide will help you navigate the most impactful automotive conferences and trade shows slated for 2026. We will dive into what makes each event unique, price, location, and more.

Key Automotive Conferences and Trade Shows

When it comes to elevating your auto repair business or career, knowing which events to prioritize is crucial. Each of these conventions offers a distinct experience, catering to different roles in the shop. Let's explore the big events you can’t miss in 2026.

1. Tektonic

What:  Tektonic is a brand new automotive conference for 2026. Whether you're leading the business, managing the front desk, or turning wrenches in the bay, Tektonic offers tailored training to elevate your skills, connect with peers, and drive your career forward in a space built for you.

Come for the shop-tested fixes. Leave with the horsepower to hit top-gear growth. Tektonic is a three-day event built for every shop, no matter your size, brand, or business model. Expect industry-first content, with Tekmetric-backed know-how.

When: April 9-11th, 2026

Where: Marriott Marquis - Houston, TX

Cost: Early bird pricing starting at $750.

Website: https://www.tekmetric.com/tektonic

2. SEMA Show

What: The SEMA Show offers an attendee experience like no other automotive trade show on the planet. It's the best place to see thousands of the newest automotive performance products from new and iconic exhibitors, discover the latest product and vehicle trends, and develop essential skills by attending any one of the 99+ free education sessions – all of which are led by top industry professionals.

The SEMA Show is the premier auto show geared to help small businesses thrive and succeed. The trade-only event enables automotive specialty equipment manufacturers to display alongside automotive manufacturers to debut new, innovative products and connect with industry buyers from all over the world.

When: November 3-6th, 2026

Where: Las Vegas Convention Center - Las Vegas, NV

Cost: Early bird pricing starting at $50

Website: https://www.semashow.com

3. AAPEX

What: Only AAPEX gives you the training, products, and insights to help you stay ahead today and prepare for tomorrow — all while you connect with the entire industry under one roof! Live, interactive demos. Expert-led business education. Our most robust training program yet. It’s all here to give you a jump on every new advancement and the knowledge to tackle your biggest challenges.

Where else can you come face-to-face with the world’s part suppliers showcasing innovations that give you an edge in the here and now — and global perspectives on where the industry is headed next?  Spend three days at AAPEX Las Vegas and make sure you’re ready to steer your business toward success!  

When: November 3-5th, 2026

Where: The Venetian Expo & Caesars Forum - Las Vegas, NV

Cost: Early bird pricing starting at $50

Website: https://www.aapexshow.com

4. NADA

What: NADA Show offers a full program of innovative products, emerging trends and networking opportunities. Four full days of outstanding education, emerging trends and networking opportunities for all areas of your dealership.

When: February 3-6th, 2026

Where: Las vegas Convention Center - Las Vegas, NV

Cost: Early bird pricing starting at $679

Website: https://www.nada.org/nada-show-attend

5. ASTA

What: The ASTA Expo is an annual event that brings together professionals from the automotive aftermarket industry for training, networking, and discovering the latest innovations. Anyone is welcome, including shop owners, managers, technicians, service writers, and anyone in the automotive service and tire industry looking to grow their knowledge, network, and business.

When: September 25th, 2026

Where: Raleigh Convention Center - Raleigh, NC

Cost: Not disclosed for 2026 yet - check website.

Website: https://astausa.org/pages/asta-expo-2025

6. Shop Hackers

What: The annual Shop Hackers seminar provides owners and staff in the independent automotive repair and collision/body industries with: Top-tier knowledge, life-changing personal connections, actionable strategies, increased motivation, one unforgettable experience.

With over a thousand attendees, a large array of vendors, and world-renowned industry leaders, this auto conference is unlike any other in the industry. You may laugh, you may cry, you will eat well, and one thing is for sure — you will walk away changed for the better.

When: July 2026

Where: Murfreesboro, TN

Cost: Not disclosed for 2026 yet - check website.

Website: https://shophackersconference.com

7. Vision

What: VISION Hi-Tech Training & Expo, provides the opportunity for you to expand your knowledge and gain new skills, all while networking with leading automotive service industry professionals. Choose from more than 100 cutting-edge management, technical, and educator training courses. VISION also features a 60,000 square-foot exhibit hall showcasing the latest tools, equipment, and technology.

When: March 5-8th, 2026

Where: Overland Park Convention Center - Overland Park, KS

Cost: Early bird pricing starting at $435

Website: https://visionkc.com/

8. ATI

What: Learn how top-performing shop owners are navigating today’s economy and running more successful, profitable businesses. Our world-class speakers and informative sessions will equip you with the knowledge and tools you need to thrive.

SuperConference is not just about learning; it’s about community. Engage in interactive, team-building activities with the most supportive community of shop owners in the industry. Build relationships that will last a lifetime and grow your network with high-performing peers and professionals.

When: March 18-21, 2026

Where: Hyatt Regency Grand Cypress - Orlando, FL

Cost: Not disclosed for 2026 yet - check website.

Website: https://www.autotraining.net/superconference/

Why you should attend an automotive trade show

Now that we’ve explored some of the top 2026 events, let’s zoom out and consider the benefits of attending automotive conferences.

Networking opportunities

Imagine walking into a room filled with hundreds, even thousands, of people who share your passion, understand your challenges, and are dedicated to the same industry. That's the power of networking at automotive conferences. These aren't just casual conversations; they are opportunities for mentorship, partnerships, collaboration, and mutual growth.

Industry trends and insights

The automotive industry moves at lightning speed. What was cutting-edge last year might be standard this year, and obsolete next. Attending conferences gives you visibility into the future of auto repair. You’ll gain firsthand knowledge of the emerging trends and critical insights that will shape the industry for years to come.

Final thoughts

Finding the right automotive conference for you can be challenging but we hope this guide was helpful. Whether you are just starting your business or have spent your whole life fixing cars, there is an event for you.

More shop resources:

Top Automotive Conferences and Trade Shows in 2026

October 9, 2025

Read time: 3 min

read more

Google Ads for Auto Repair Shops: Free Guide + Strategies

August 4, 2025

Read time: 3 min

read more

When it comes to automotive repair, a strong reputation and reliable service are undoubtedly key. But even the best mechanics can benefit from a classic, often-overlooked tool: the business card. In a digital age, you might think these small pieces of stationery are obsolete, but for automotive professionals, they remain a powerful and tangible marketing asset.

The Importance of Business Cards for Mechanics

In the fast-paced world of car repair, a memorable impression can make all the difference. While digital marketing has its place, a physical business card provides a direct and immediate connection.

Auto repair business cards are more than just contact information; they're a miniature billboard for your brand. They convey professionalism and demonstrate that you're prepared and serious about your work. They also serve as a constant reminder of your services, keeping your shop top-of-mind long after an initial interaction. Think of them as a portable advertisement that can be tucked into a wallet, glove compartment, or on a refrigerator, ensuring your contact details are readily available when a customer needs them most.

Beyond initial customer acquisition, automotive business cards can play a crucial role in customer retention. Many shops use them as a simple way to provide their phone number and address, but they can also be integrated into loyalty programs or used to promote new products or services. They are a professional touchpoint that reinforces your brand identity and solidifies trust.

Best Practices for Designing an Automotive Business Card

Designing an effective automotive business card requires a blend of aesthetics and practicality. It's not just about looking good; it's about being functional and memorable.

Brand identity: Does your shop specialize in general automotive repair, or do you focus on specific services like tires or diagnostics? Your business card design should reflect this. If you're known for cutting-edge technology, a more modern and sleek design might be more appropriate.

Quality is king: A flimsy, poorly printed card immediately sends the wrong message. Invest in high-quality cardstock with a professional finish, such as matte or gloss. Metal business cards are becoming more popular and offer a way to stand out. Utilize full-color designs that match your branding.

Simplicity is key: While it might be tempting to cram every service you offer onto your card, resist the urge. An overcrowded card is difficult to read and less impactful. Prioritize essential information and leave plenty of white space.

Stay unique: In a sea of generic business card templates, what will make your car business card stand out? Perhaps a unique shape, a subtle texture, or a clever use of imagery related to your specific automotive repair niche. Don't be afraid to be creative, but always keep clarity and readability in mind.

Utilize both sides: Remember that you have two sides of the business card to work with. Typically, the front is best for contact information, and the back can be a call to action or QR code.

Key Elements to Include in Your Automotive Business Card

A well-designed automotive business card is more than just a pretty face; it's a functional tool that provides all the necessary information for a customer to connect with you. Here are the essential elements to include:

  • Your Shop's Logo and Name: This is your primary brand identifier. Your logo should be clear and recognizable, and your shop's name should be prominently displayed.
  • Your Name and Title: While not strictly necessary for every card, including the owner's or a key auto mechanic's name and title adds a personal touch.
  • Contact Information: This is arguably the most crucial element. Include your phone number, email address, and your physical address. Make sure these are easy to read and accurate.
  • Website Address: In today's digital world, a strong online presence is vital. Include your website URL so customers can easily learn more about your services, read testimonials, or even schedule appointments online.
  • Services Offered: You don't need a comprehensive list, but a few key services can help customers understand your specialty. For example, "Engine Diagnostics," "Brake Service," or "Oil Change."
  • Call to Action: While not always a direct call to action, you can subtly encourage action. For example, if you offer warranties, you might mention "Backed by our 12-month warranty."
  • QR Code: This is a modern and highly effective addition. A QR code can link directly to your website, online scheduling system, or a map to your shop. This makes it incredibly convenient for customers to access more information without having to manually type in URLs.

Tek-Tip: Need help designing your automotive business card? Our free auto repair business card generator can help.

Beyond these essentials, consider adding a tagline that encapsulates your brand's unique selling proposition. For instance, "Your Trusted Partner in Automotive Care" or "Quality Repairs, Unbeatable Service." Some shops even include a small area for appointment reminders on the back, transforming the card into a dual-purpose tool.

Mechanic business card templates

To help you get started with your business card design, we have included some inspiration below.

Auto repair business card ideas

Auto repair business card template.
Auto repair business card example.
Auto repair business card idea.

Tire shop business card ideas

Tire shop business card idea.
Tire shop business card template.
Tire shop business card example.

Mobile mechanic business card ideas

Mobile mechanic business card idea.
Mobile mechanic business card template.
Mobile mechanic business card example.

Which Software is Best for Designing Business Cards?

You don't need to be a graphic designer to create professional-looking automotive business cards. Several software options, ranging from beginner-friendly to professional-grade, can help you bring your vision to life.

For those on a budget or looking for a quick solution, online business card templates from platforms like Canva, Vistaprint, or Zazzle are excellent choices. These platforms offer a vast library of pre-designed business card templates specifically for the automotive industry. They provide intuitive drag-and-drop interfaces, making it easy to customize text, colors, and even upload your logo. They often integrate directly with printing services, simplifying the entire workflow.

For more advanced users who want complete control over their business card design, professional graphic design software like Adobe Illustrator or Adobe Photoshop are the industry standards. These programs offer unparalleled flexibility and precision, allowing you to create truly custom designs from scratch. However, they come with a steeper learning curve and a subscription cost.

Regardless of the software you choose, ensure it allows you to export your design in a high-quality format suitable for professional printing, often a vector file (like AI, EPS, or PDF) or a high-resolution JPG/PNG.

Final thoughts

In an increasingly digital world, the humble business card for an automotive repair shop remains a powerful and tangible marketing tool. It's not just about sharing contact information; it's about making a lasting impression, reinforcing your brand, and fostering trust with your customers.

By adhering to best practices for designing an automotive business card, including all key elements, and leveraging the right software, you can create a mechanic business card that truly represents the quality and professionalism of your shop. Whether you're a seasoned auto mechanic or just starting an auto repair business, don't underestimate the power of a well-designed, high-quality business card.

Auto Repair Shop Business Cards (Ideas & Templates)

June 29, 2025

Read time: 3 min

read more