Expanding your business into multiple locations is exciting but can come with challenges. One of these challenges being, the ability to manage data and reports across all of your shops.
To simplify this process, Tekmetric has developed Multi-Shop, our most powerful set of tools and reports to easily manage multiple shops through custom shop comparison reporting, organization-level reports and centralized data management.
Multi-Shop allows you to gain back time, make better business decisions and maximize your margins.
Financial Intelligence
One of the most valuable tools for multi-shop owners, like you, is the ability to view, manage and understand how each of your shops are doing financially.
The Custom Shop Comparison Reporting tool allows you to create custom reports so they can compare and analyze over 50 different metrics for all of your shops.
You can use these reports to help decipher which shops are performing best and make key business decisions to stimulate growth in all of your shops.
Operational Insights
Typically, shop owners who run more than one shop are having to run multiple reports for each shop separately.
This can become a tedious task when you are trying to run multiple reports and compare them across your shops in order to make intelligent business choices.
Organization-Level Reports in Tekmetric Multi-Shop allows you to view a collection of data from all of your shops in one place, tremendously cutting down the time it takes for you to look over data and make decisions for all of your shops.
The three report categories are separated into financial reports, employee reports, and part reports. Under the financial report category, you can find the end of day report, which is the most commonly used feature for Organization-Level Reports.
The end of the day report gives you a daily view of your finances.
You can organize the data below into any combination you would like to give yourself a custom view of one shop or multiple shops of your choosing.
Centralized Data Management
There may come a time when you are trying to improve your customer’s experience through features such as discounts, digital vehicle inspections and payment types.
However, you can lose time in implementing these processes in your software and across all of your shops. Oftentimes these features fall to the back burner because you may not have the time to implement all of these features across your many shops.
The Centralized Data Management feature allows Multi-Shop users to create, edit, and delete data across all of their shops for the below categories:
Digital Vehicle Inspections
Canned Jobs
Discounts
Payment Types
Marketing Sources
Job Categories
Without the Multi-Shop tools, you have to view, create and edit the data for each of your businesses separately.
This can lower efficiency in your shops when you are attempting to create and publish data such as canned jobs or marketing sources across your shops.
Centralized Data Management allows you to get a bird's eye level view of all of their shops and allows you to manage them in one central location and publish any changes to any shops that you choose.
This can massively increase your productivity and cut out wasted time.
Tekmetric Multi-Shop Plan is the perfect solution for you to maximize productivity, profitability and process’ within your shop.
It might sound simple, but it's true: smartphones and digital experiences have revolutionized the way people interact with businesses. We've all come to expect near-instant responses, simplified checkout processes, and visibility into what we're paying for.
And independent auto repair shops aren't any different. There's a unique opportunity where your business can meet customer's expectations with modern service and modern operations.
How Can You Make Your Auto Repair Shop More Modern?
We keep saying that word "modern," but what does that really mean for auto repair shops? When we step back and think about the modern independent repair shop, we could sum it up with three core concepts:
The freedom to run your business in a more contemporary way with data, industry knowledge, flexibility and independence to work as in whatever way is best for you and your shop.
The power to simplify your shop's operations can gain complete visibility, control and opportunity to determine the best path forward for every decision.
The best experience for your customers, every time, for every job, whether that's a coolant flush and pad replacement, or a turbo rebuild.
With the right tools in place, your team members won’t have to stress about extra oversight and can feel empowered to take the reins at work. And your customers can have a more active say in the repair process.
After squaring away the basics and launching your career as an automotive service writer, the next step in the process of learning how to become a service writer is to gain hands-on experience within the automotive industry.
1. Find the Right Environment To Support Your Service Writer Career
Environment will have a major impact on the potential for your career to grow, flourish and shape in new ways.
You should consider whether you’d prefer to work in an independent repair shop, auto repair franchise, or dealership environment. Each work environment has its own perks and unique culture which might affect your decision.
Features like texting your customers their inspection results have revolutionized the way service writers can interact with their clients.
And there’s also the team dynamics to think about. You might ask yourself: do I want to work for a high-volume brand with a large staff and management hierarchy, or would I prefer working with a smaller crew with more of a team feel?
Asking questions about a shop’s values upfront during the interview process can help ensure the work environment is a good fit for you and save a lot of headaches down the road.
Think about your own day-to-day experience in and around your shop. What’s slowing you down, and what do you wish could be easier?
Maybe it’s showing customers inspection findings, maybe it's just keeping track of all your repair orders as you wait for parts or approval to start work. Or maybe it’s bringing in new business.
No matter what you think could be improved, chances are there might be a better tool for the job of helping you manage your shop.
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