Smart Jobs is a revolutionary new way to build jobs in Tekmetric with just one click. Shop management software, at its core, is meant to help you build jobs, and we wanted to streamline that process as much as possible. So that’s what we did!
Your typical repair order may have one or more jobs packaged together. Usually that requires a lot of clicking around to find the right labor rates, and the right parts, sourcing the parts you don’t have, and applying the right markup matrices, over and over again.
That means an extra click for every single step. If you ask us, that’s too many clicks.
The reality is that all shop management systems require far too many actions for what really should be a one-click process.
When we set out to create Tekmetric, we set out to revolutionize the independent auto repair industry. We wanted to simplify, yet maximize the work your shop does.
We’re certain you’ll love how much Smart Jobs does just that.
"Smart jobs is a must have, it'll speed up your service writing by a huge amount.” - Chris Chagnon, COO at the Cardinal Plaza Shell
What's new with Smart Jobs?
Smart Jobs in Tekmetric will enable service advisors to add jobs to new repair orders in just one or two clicks per job.
That's right, no more digging around for the right fluids and filters, double-checking your inventory, and ordering out-of-stock parts. Smart Jobs does it all for you!
All with just one or two clicks, job builders can create a new job with an automatically generated name that also automatically:
Adds relevant labor line based on the vehicle selected for the job and labor matrix
Changes the required quantity of fluid based on the vehicle selected
Finds parts required for the job from your preferred parts vendors by tapping into the PartsTech catalog containing 15M+ parts, letting you order what you need right then and there (filters and fluids too!)
Applies a parts matrix to the parts of the job based on the cost
Last but not least, applies a total package price to the entire job
Spend less time clicking and more time connecting with customers. Smart Jobs makes everything that simple!
Why You'll Love Smart Jobs
Smart Jobs isn't your average feature release, this is an entirely new simplified, and efficient way for your service advisors to work.
We're certain that you'll love how easy it is for your team to get up and running, provide amazing service, and optimize your shop’s operations to get the most value out of the work your team already does.
Get More Out of the Work You Already Do
Shops don’t only need to focus on getting more cars in their bays. Instead, we want to help you focus on finding ways to work smarter, not harder. With Smart Jobs, it’s right in the name.
Customers truly care about the experience of doing business with your shop. They expect quick response times, individual attention, and friendly, professional service. With Smart Jobs shops have reported 20 minutes saved with just the cabin air filter smart job, now think about how much time would be saved with an oil change job.
Buy parts directly from Tekmetric
Stop spending time juggling back and forth between multiple tabs to search through your suppliers’ inventories. Smart Jobs helps you source your preferred parts for the specific repair job you’re working on directly within Tekmetric. Thanks to our partnership and seamless integration with PartsTech, you can access the parts you need from your preferred suppliers — all without leaving Tekmetric or dealing with pop-out windows. PartsTech brings 225+ parts and tire suppliers across 30k+ locations into one lookup in the Smart Jobs experience, ensuring you always have the needed parts.
Allow service advisors to focus directly on the customer experience by saving time. Easily apply consistent pricing for customers, no matter what vehicle
Stay Ahead of the Curve
In the modern and digital world, things move fast. There's always a "next best thing" around the corner, and customers' expectations can flip on a dime.
Right now is a massive opportunity for shops to meet these new customer expectations to drive their business in entirely new ways.
We saw in our latest Auto Repair Industry Index that the business growing, with Tekmetric shops across the country servicing about 6.35% more cars, on average, over the first half of 2023. Drivers are looking to hold onto their cars for longer than ever before – meaning your shop should take every advantage they can to get ahead!
Simplify training
Getting your team up and running is already easier thanks to Tekmetric’s efficient workflow.
Now, because Smart Jobs works like magic, your new team members can start taking advantage of lightning-quick efficiency right away! Smart Jobs will make it easier than ever for you to focus on training for customer experience and overall shop expectations over the shop management system.
See Smart Jobs In Action!
Curious to see how Smart Jobs will revolutionize your shop in real-time? We can’t wait to show you.
Tekmetric just revealed two new tools to help shops win more customers and run a more efficient front desk. Get the full story. Watch the on-demand webinar now.
Generating new business in auto repair is hard. The industry is projected to grow just 2% over inflation annually over the next five years. The average American has 15 auto repair shops within 10 miles of their home, according to Tekmetric's internal data, meaning competition for every new customer is fierce. And across multiple industry surveys, roughly two-thirds of drivers say they don't fully trust their local repair shop — making it that much harder to win them over. The result: only one in 10 shops both grows and hits profit margins of 20% or higher.
"We know the competition to win new customers is fierce,” said Lauren Langston, president and COO, Tekmetric. “That means we need the right strategies and the right tools in order to do it."
Tekmetric's data shows that winning shops consistently focus on four outcomes: car count, average repair order (ARO), driver experience, and cycle time. Two new Tekmetric products — Tekmetric Digital Ads and Tekmetric Phones — are built to move the needle on all four.
Tekmetric Digital Ads
Winning new customers starts with being found. Tekmetric Digital Ads is an AI-powered add on that helps your shop show up where high-intent drivers are already searching for auto repair on Google Maps and Apple Maps. Because it connects directly to Tekmetric, you can see exactly how your ad spend translates into real revenue, not just clicks.
"It's really hard to see what's working. One of the superpowers of this product is that it's connected directly with Tekmetric," said Jared Haleck, chief product officer, Tekmetric.
Tekmetric Digital Ads is in early access now and rolling out to selected customers.
Tekmetric Phones
Every missed moment at the front desk has a cost. Tekmetric Phones gives your service advisors the customer context they need — instantly, the moment the phone rings — so they can spend less time looking things up and more time taking care of customers.
"Service advisors especially are loving it,” Haleck said. “It just saves them so much time. It creates so much convenience for them.”
Tekmetric Phones is in beta, available for customers on RingCentral.
Watch the On-Demand Webinar
Langston and Haleck walked through all of it — the industry data, live product demos, and what's coming next — in their webinar, "Building for the Results-Driven Repair Shop."
Almost 1,000 shop owners, service advisors, and technicians gathered in Houston for Tektonic 2026, Tekmetric's first industry conference. Over two days at the Marriott Marquis, attendees packed breakout rooms, traded hard-earned lessons, and heard from operators, coaches, and industry leaders who have built and scaled shops of their own.
The Question That Started It All
Tekmetric CEO and Founder Sunil Patel opened Tektonic 2026 with a question he has been asking since he was writing service tickets and mopping floors at his former Houston shop, Motorwerks of Houston: "Why does it have to be so hard? Why does it have to feel like we're fighting a war on 12 fronts?"
That question, he told the room, is the reason Tekmetric exists.
Standing in front of shop owners, service advisors, and technicians who understand that question on a cellular level, Patel walked through how much harder running a repair shop has become. Vehicles are packed with software, sensors, and calibration systems that require entirely new toolsets. Customer expectations have been shaped by on-demand everything. Technician shortages continue to press on shops across the country. And OEM data restrictions are making it harder for independent shops to do the work they were built to do.
But Patel didn't stop at the challenge. He laid out four pillars he believes the industry needs to move forward: stop celebrating burnout as a badge of honor, build genuine trust with customers and teams, invest in an ecosystem of great partners and vendors, and embrace technology that serves shops rather than extracts from them.
He closed with a simple ask for everyone in the room: be curious, be open, be generous with what you know, and be present.
"I want you to take something away from here," he said. "Something that will get you to be 1% better than you were."
That set the tone for everything that followed.
Top Takeaways
Process Consistency Wins on the Hard Days
Busy days don't create problems. They expose them. The best shops build their standard operating process before the chaos starts.
Call the day before. A preappointment call to review service history and flag overdue maintenance turns intake from reactive to planned and primes customers to say yes before they walk in the door.
Speed is your biggest sales tool. Every hour between drop-off and delivering an estimate costs roughly 10% in approval rates. Get findings to customers fast.
Set the next promise, not the finish line. Never promise a completion time you can't guarantee. Promise the next specific update and deliver it on time, every time.
The in-store customer is the highest-priority repair order in the building. Every other car can wait. The person sitting in your lobby cannot.
Improve one thing at a time. Pick one process to fix, measure it, and build accountability before moving to the next. Trying to fix everything at once fixes nothing.
Speed Closes More Jobs Than Salesmanship
Closing rates drop sharply with every hour that passes between drop-off and the customer call. A customer who has been waiting since 8 a.m. has had time to read every one-star review and talk themselves out of approving the work.
Get inspection results to customers within 30 minutes of dispatch. That's the speed zone. Everything else in the shop is secondary until that call is made.
In-store customers get findings in 15 minutes or less. The customer is sitting right there. Use it.
Relative priority is your daily compass. At any moment, the most important thing is moving the car that's furthest behind in the process. Not the loudest customer. Not the most expensive ticket. The earliest step.
Two daily goals. Full stop. Every technician runs at least eight billable hours. The shop hits its gross profit target. Nail both and everything else follows.
You Don't Have a Technician Shortage. You Have a Culture Problem.
The technician pipeline isn't as broken as it seems. What's broken is how many shops make it hard to stay.
Rethink flat rate. Hybrid pay models that combine a solid base with performance incentives align your team's goals with the shop's goals and they're far more attractive to the next generation coming into the trade.
Answer two questions before you do anything else. Why would a technician work here? Why would a customer come back? If you hesitate on either, start there.
Recognition is the highest-ROI leadership move you have. Research cited at the conference found that team members become disengaged because they don't feel seen. Fix that before you invest in anything else.
AI won't replace hospitality. Technology can handle administrative weight, but the trust a service advisor builds with a customer at the counter is irreplaceable. Invest in that skill set.
P.J. Leslie, Tekmetric's head of mid-market and enterprise sales, moderates a panel during Tektonic 2026 in which multishop owners break down the real strategies behind expansion: buying shops, building shops, systemizing operations, integrating teams, protecting culture, and planning for eventual exit or partnership.
Growing to Multiple Locations Takes More Than Money
Every multishop operator on the stage agreed: you're never fully ready, and that's fine. What matters is being profitable, having the right people, and expecting the unexpected.
Profitable and cash-positive before you move. When you make a mistake at location two—and you will—you need a healthy location to cover it.
You're ready when your shop doesn't need you. Build your bench before you open the next door. The manager for location two should already be in your building today.
Start your exit plan on day one. Almost no one in the room at one of Tektonic’s breakout sessions had a clear exit strategy. Don't leave money on the table because you never thought through how the story ends—whether that means selling, transitioning, or building for long-term cash flow.
Leadership Is the Ceiling on Everything Else
Your shop will never outperform your leadership. What you tolerate becomes your standard. How you show up on Monday morning sets the emotional temperature for everyone around you.
Know your triggers before they know you. Name what sets you off. Once you can spot it, you can stop it before it damages a relationship.
Pause for three seconds. Before you respond to anything that's gotten under your skin, stop. Three seconds is the difference between a reaction and a response.
Hear less. Listen more. After someone finishes speaking, let the silence sit. People almost always have more to say and the second thing is usually the real thing.
Walk into hard conversations knowing how you want them to end. Start with the outcome in mind, not the grievance.
Tekmetric Chief Product Officer Jared Haleck breaks down Tekmetric's new products at Tektonic 2026. The new products include Tekmetric digital ads, Smart DVI, and Tekmetric phones.
Product Announcements at Tektonic 2026
The closing session belonged to the Tekmetric product team. Drawing on data from more than 15,000 shops on the platform, Tekmetric President and COO Lauren Langston and Chief Product Officer Jared Haleck built the roadmap around key areas where winning shops consistently outperform the rest: car count, average repair order (ARO), driver experience, and cycle time.
Here's a look at what’s coming:
Tekmetric Digital Ads: AI-powered advertising on Google Maps and Search, built for the moment a driver has a problem and is ready to act. It connects directly to Tekmetric so you can see the gross profit behind every dollar of ad spend, not just clicks.
Smart DVI: Technicians walk the vehicle, narrate what they see, and Smart DVI builds the customer-ready inspection report automatically—findings organized, images annotated, and jobs pre-suggested for the estimate. Less time typing. More time turning wrenches.
Tekmetric Phones: Customer details, open repair orders, and communication history surface the moment an inbound call rings. No more looking it up while someone's waiting. A future capability in development will transcribe calls in real time and auto-populate appointment notes.
See You in 2027
Tektonic 2026 was Tekmetric's first industry conference, and it delivered on the promise Sunil Patel made from the stage: a room full of shop owners, service advisors, and technicians who showed up to get better.
The through-line across every session was the same. The shops that win are the ones that build systems, invest in their people, and keep getting 1% better. Not all at once. One thing at a time.
The Tekmetric Mobile App now does more than fast digital vehicle inspections.
The newest update introduces Mobile Check-In, giving you or your service advisors the ability to greet customers in the parking lot, scan a VIN or license plate, and instantly start or pull up a repair order, all from a phone. It’s a faster, easier way to begin every job and keep things moving.
Speed Starts at the Curb
Check-in is one of the most visible — and often most frustrating — parts of a shop’s day. Whether it’s a walk-in with a flat tire or a scheduled customer with missing info, time is lost bouncing between the lot and the desk, retyping data, and waiting to begin.
Mobile Check-In simplifies all of that. Now, you can confirm arrivals, start new ROs, and begin helping customers the second they pull into the lot — without delays or extra steps.
A Mobile App That Does More Than You Might Think
The Tekmetric Mobile App isn’t just a tool for inspections — and it’s not just for technicians.
Technicians can use the app to:
Find their assigned repair orders
Complete DVIs with photos, videos, and markups
Track time and stay on top of work in progress
Service advisors can use it to:
Greet customers in the parking lot
Scan VINs or plates
Start repair orders right from their phone
All without logging into a desktop.
A Real Mobile App — Not Just a Website Shrunk Down
Tekmetric Mobile is a fully native app, designed from the ground up for iOS and Android. It’s fast, reliable, and optimized for real-world use in the shop — whether you’re in the bay or out in the lot.
While it doesn’t include every desktop feature, it makes the most important ones faster and easier when you’re on the go — like:
Starting repair orders
Performing inspections
Reducing back-and-forth between workstations and customers
And this is just the beginning. Future updates will continue to bring more mobile workflows into the palm of your hand.
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