Let’s face it, tracking inventory is tricky. It takes keen attention to detail, an ability to anticipate your shop’s needs, great timing, and some serious research skills—not to mention a lot of time on the phone or computer, away from the action of the shop.
Bottom line? Keeping track of inventory is a job that most service advisors and shop owners didn’t sign up for. While some shops have a shop foreman to help with inventory, even the best foreman still needs a solid tracking system.
But when a shop runs low on the right tools and parts, it can mean turning away customers when you could be building loyalty instead. Simply put, without up-to-date inventory records, your shop may have to pump the brakes and turn away customers or delay jobs.
If your team wants to stay ahead in the industry, you probably see inventory upkeep as a frequent task. And without a shop inventory software, you might also spend hours calculating purchases, tracking orders, checking wear and tear to tools, and rotating stock.
Everyone has their own way of conducting the inventory process, but in general, inventory methods fall into three major categories:
Pen and paper
Excel/spreadsheet/template
Shop inventory software
If you’re still using pen and paper or a spreadsheet, it may be time to upgrade or at least supplement your inventory process.
Why Traditional Inventory Process Holds You Back
Inventory covers everything from equipment and shop tools to stock items like air filters, engine oil, oil filters, additives, wipers, and tire repair kits. And anyone who has gone through the inventory management process shelf-by-shelf knows that it can be a time consuming and draining chore.
Accurate tracking records for inventory are essential to keeping chaos at bay and ensuring the right tools and stock are always available. So long as your process works for you, there’s technically no wrong way to conduct inventory. Does that mean that all systems are equally convenient? No.
Tracking Inventory with Pen & Paper
Pen and paper inventory tracking may have its own charm, and the physicality of the process can be reassuring. It’s a tried and true method that has worked for shop owners since the dawn of the automotive industry.
But paper records also require significant physical storage space, are easy to lose or accidentally destroy, can only be accessed from a single location without duplication, and cost additional paper and ink to duplicate.
It is also easy to transpose numbers, misspell part names, or make any number of other simple human errors on paper.
But the biggest downside of pen and paper tracking is lost time. Written record keeping is an enormous chore to add to the already time consuming tasks of checking inventory, ordering new inventory, reviewing records, finding a number, and reconciling purchases.
Every minute wasted by a process that can be automated is money lost.
Tracking Inventory from a Spreadsheet
Conducting inventory with Excel or another spreadsheet is a good step up from pen and paper.
Spreadsheets provide room for complex tracking—a must for larger shops, shops that move a lot of inventory, and shops that service a wide variety of vehicles.
Though certainly not the fastest method of record keeping, spreadsheets are reliably faster than writing records by hand.
Duplication is also cost free, you can send the records to anyone as needed, and inventory calculations are made simple with spreadsheet formulas.
But as powerful as Excel may be, it offers limited automation, is restricted to one user at a time, saves files natively to a single computer unless deliberate backups are made, doesn’t come with a service support team that knows cars, and isn’t built for auto repair shops.
Human error is also still very much a risk with spreadsheets. A simple typo can impact an entire sheet.
While spreadsheets and pen and paper tracking might work for some shops, if your system is slowing you down, it could be slowing down everyone else in the shop, too.
An inventory system that lags behind can cost the shop money and mean turning away customers if parts or tools are continuously unavailable.
Leveling Up with Shop Inventory Software
Think of shop inventory software as a full-time inventory assistant. This assistant can’t count items on your shelves by hand, but once you input data for the first time, the software will automate most aspects of the inventory process for your team and radically simplify the rest.
Most shop inventory software can integrate with point of sales software to independently update your inventory records.
One of the greatest advantages of shop inventory software is that it lets you see what you have and what you need at a glance. Usually shop inventory software will offer a variety of views for the data it has collected. For instance, you can sort inventory movement by date and then switch to a view that shows only certain categories of stock.
Imagine that the same set of brake pads have been in inventory for over a year. At this point, you’re losing money on the item, and it is taking up space that a more profitable stock item might need. With traditional inventory methods, this detail might fall through the cracks. Shop inventory software makes it much easier to analyze data at any scale, even down to specific units.
With shop inventory software you can easily analyze what you need and don’t need. Your team can:
See what sells
Determine which brands customers prefer
Track your margins
See when you’re not getting your money’s worth
Make decisions as to whether you are undercharging or overcharging for different stock
Grow your margins
Place stock orders directly from the inventory screen
Why Cloud-Based Shop Inventory Software is a Game Changer for Auto Repair Shops
Cloud-based shop inventory software stores your data online through a portal accessible to your team from any computer, tablet, and even your phone! Cloud-based systems are just as secure, if not more secure, as hard drive storage and make collaboration possible as more than one team member can typically use the program at a time.
1. Reimagining Shop Management with Remote Access
The last couple of years has shown everyone that remote work tools are critical to adapting to ever-changing market conditions and consumer expectations. And for shop managers that may be on the road, or need the ability to access their shop's when they're away, remote access from cloud software is huge.
To this end, it is of paramount importance that software rises to meet users’ need for flexibility. While not everyone in the automotive repair industry can work from home, keeping managers, service writers, and the rest of your team connected no matter where they are makes your crew even stronger. Cloud-based shop inventory software does just that.
2. Taking Your Work on the Road
Imagine being able to check up on your inventory with the same software from anywhere in the world. Going to a conference sometime soon and want to talk shop with your colleagues? Cloud-based shop inventory software lets you show off how your shop is performing just by logging in online.
Whether you want to brag about your latest success, take a deep-dive into your shop’s numbers, or ask for a mentor’s help, cloud-based shop inventory software is a great tool for hammering out the details without sitting behind a desk at one of your brick and mortar locations.
Take your inventory tools home or on the road and see how your shop is performing in real time. With cloud-based shop inventory software, you can achieve a better work/life balance while never being too far from your shop.
3. Keeping Data Safe
Another great advantage of cloud-based software is data preservation. While some amount of data loss is to be expected regardless of where you store your data, cloud-based shop inventory software means that you're not reliant on a single hard-drive or a single shop server, which may go down or cease to work at any point.
Just like paper records, digital records that are not backed up to or stored natively on the cloud can be easily corrupted, deleted, or otherwise destroyed. Though some steps may be taken to increase a hard-drive’s lifespan, cloud storage is ultimately safer and your best bet for long-term storage.
Tekmetric: A Better Way to Inventory
You may be asking yourself which shop inventory software you should try out at this point.
We’ve got you covered.
Tekmetric’s shop inventory software seamlessly integrates with our overall digital shop management system to create a user experience unmatched in the industry.
Tekmetric lets you and your team automate as much of the inventory process as you want so that you can enjoy more free time or make room for shop growth projects.
Tekmetric’s inventory tracking offers flexible categorization and filtering to make sure your service advisors, foreman, and other team members are never locked in to just one view of the shop’s data.
For instance, Tekmetric’s shop inventory software lets you organize parts as:
Below stock
Above stock
Out-of-stock
These views can be powerful additions when scheduling jobs and estimating service completion times.
Want to sort inventory still further? Filter parts by:
Brand
Part name
Part number
Retail price
Primary vendor
Part type
Now your shop can directly quote, order, and receive parts right from the inventory screen. You can also create parts markup matrices from Tekmetric, too. Never bounce back and forth between tabs or windows again. Tekmetric integrates with all your favorite parts ordering services:
NexPart
WorldPac
PartsTech
MyPlace4Parts
OEC Repair Link
AAP Direct Pro Catalog
Perhaps most importantly, Tekmetric makes it easy to grow your business and zero in on what your customers are demanding.
Most of us know the 80/20 rule. 80% of profits come from 20% of your product.
But if you’ve ever asked yourself what products are in that 20%, Tekmetric takes out the guesswork and helps you track stock item sales from a 30,000 foot view down to the most granular detail.
HOUSTON – October 18, 2023 – Tekmetric, the leading automotive repair software company, has announced the appointment of Clare Corriveau as the company's new Vice President of Marketing. With an extensive background in the software industry, Corriveau brings a wealth of experience and strategic vision to the Tekmetric team.
“Clare's depth of experience and strategic acumen in the technology sector will be instrumental in driving our marketing efforts and advancing our position in the market,” said Sunil Patel, CEO of Tekmetric. “With her leadership, we look forward to reaching new milestones in our top-tier customer service and innovative solutions.”
Corriveau's professional journey spans 17 years across a variety of brands and products in B2B technology. Her proven track record in demand generation, marketing strategy, product positioning and brand development underscores her significant role in Tekmetric’s continued growth. In her new position, Clare will be instrumental in guiding Tekmetric’s marketing initiatives and brand development. Her responsibilities encompass enhancing brand visibility, devising and implementing marketing strategies and bolstering the company's foothold in the automotive repair software market.
Before joining Tekmetric, Corriveau was the Senior Director, Growth Marketing at cybersecurity startup Cobalt, where she led the demand generation team to drive revenue growth along every stage of the buyer and customer journeys. Prior to Cobalt, Corriveau served in several director- and manager-level roles with OneTouchPoint, Gotransverse, Blackbaud and more.
“I am thrilled to join Tekmetric, a pioneering force in automotive shop management solutions. Their commitment to revolutionizing the industry and empowering automotive professionals aligns perfectly with my own passion for innovation and customer-centricity,” said Corriveau. “I look forward to contributing to Tekmetric’s journey of empowering auto repair shop owners to increase efficiency in their operations and ultimately grow their business.”
About Tekmetric
Tekmetric, a Houston-based auto repair technology company, offers a cloud-based platform that enables auto repair shop owners to enhance productivity and increase profitability through its streamlined workflow management processes.
Designed by a former shop owner, Tekmetric’s platform drives shop efficiency through real-time data, a customizable user interface and customer-centric communication tools. Since its launch in 2016, Tekmetric has disrupted the industry with its robust fully-integrated system, developed with an emphasis on customer transparency and user collaboration. For more information, visit www.tekmetric.com.
Almost 1,000 shop owners, service advisors, and technicians gathered in Houston for Tektonic 2026, Tekmetric's first industry conference. Over two days at the Marriott Marquis, attendees packed breakout rooms, traded hard-earned lessons, and heard from operators, coaches, and industry leaders who have built and scaled shops of their own.
The Question That Started It All
Tekmetric CEO and Founder Sunil Patel opened Tektonic 2026 with a question he has been asking since he was writing service tickets and mopping floors at his former Houston shop, Motorwerks of Houston: "Why does it have to be so hard? Why does it have to feel like we're fighting a war on 12 fronts?"
That question, he told the room, is the reason Tekmetric exists.
Standing in front of shop owners, service advisors, and technicians who understand that question on a cellular level, Patel walked through how much harder running a repair shop has become. Vehicles are packed with software, sensors, and calibration systems that require entirely new toolsets. Customer expectations have been shaped by on-demand everything. Technician shortages continue to press on shops across the country. And OEM data restrictions are making it harder for independent shops to do the work they were built to do.
But Patel didn't stop at the challenge. He laid out four pillars he believes the industry needs to move forward: stop celebrating burnout as a badge of honor, build genuine trust with customers and teams, invest in an ecosystem of great partners and vendors, and embrace technology that serves shops rather than extracts from them.
He closed with a simple ask for everyone in the room: be curious, be open, be generous with what you know, and be present.
"I want you to take something away from here," he said. "Something that will get you to be 1% better than you were."
That set the tone for everything that followed.
Top Takeaways
Process Consistency Wins on the Hard Days
Busy days don't create problems. They expose them. The best shops build their standard operating process before the chaos starts.
Call the day before. A preappointment call to review service history and flag overdue maintenance turns intake from reactive to planned and primes customers to say yes before they walk in the door.
Speed is your biggest sales tool. Every hour between drop-off and delivering an estimate costs roughly 10% in approval rates. Get findings to customers fast.
Set the next promise, not the finish line. Never promise a completion time you can't guarantee. Promise the next specific update and deliver it on time, every time.
The in-store customer is the highest-priority repair order in the building. Every other car can wait. The person sitting in your lobby cannot.
Improve one thing at a time. Pick one process to fix, measure it, and build accountability before moving to the next. Trying to fix everything at once fixes nothing.
Speed Closes More Jobs Than Salesmanship
Closing rates drop sharply with every hour that passes between drop-off and the customer call. A customer who has been waiting since 8 a.m. has had time to read every one-star review and talk themselves out of approving the work.
Get inspection results to customers within 30 minutes of dispatch. That's the speed zone. Everything else in the shop is secondary until that call is made.
In-store customers get findings in 15 minutes or less. The customer is sitting right there. Use it.
Relative priority is your daily compass. At any moment, the most important thing is moving the car that's furthest behind in the process. Not the loudest customer. Not the most expensive ticket. The earliest step.
Two daily goals. Full stop. Every technician runs at least eight billable hours. The shop hits its gross profit target. Nail both and everything else follows.
You Don't Have a Technician Shortage. You Have a Culture Problem.
The technician pipeline isn't as broken as it seems. What's broken is how many shops make it hard to stay.
Rethink flat rate. Hybrid pay models that combine a solid base with performance incentives align your team's goals with the shop's goals and they're far more attractive to the next generation coming into the trade.
Answer two questions before you do anything else. Why would a technician work here? Why would a customer come back? If you hesitate on either, start there.
Recognition is the highest-ROI leadership move you have. Research cited at the conference found that team members become disengaged because they don't feel seen. Fix that before you invest in anything else.
AI won't replace hospitality. Technology can handle administrative weight, but the trust a service advisor builds with a customer at the counter is irreplaceable. Invest in that skill set.
P.J. Leslie, Tekmetric's head of mid-market and enterprise sales, moderates a panel during Tektonic 2026 in which multishop owners break down the real strategies behind expansion: buying shops, building shops, systemizing operations, integrating teams, protecting culture, and planning for eventual exit or partnership.
Growing to Multiple Locations Takes More Than Money
Every multishop operator on the stage agreed: you're never fully ready, and that's fine. What matters is being profitable, having the right people, and expecting the unexpected.
Profitable and cash-positive before you move. When you make a mistake at location two—and you will—you need a healthy location to cover it.
You're ready when your shop doesn't need you. Build your bench before you open the next door. The manager for location two should already be in your building today.
Start your exit plan on day one. Almost no one in the room at one of Tektonic’s breakout sessions had a clear exit strategy. Don't leave money on the table because you never thought through how the story ends—whether that means selling, transitioning, or building for long-term cash flow.
Leadership Is the Ceiling on Everything Else
Your shop will never outperform your leadership. What you tolerate becomes your standard. How you show up on Monday morning sets the emotional temperature for everyone around you.
Know your triggers before they know you. Name what sets you off. Once you can spot it, you can stop it before it damages a relationship.
Pause for three seconds. Before you respond to anything that's gotten under your skin, stop. Three seconds is the difference between a reaction and a response.
Hear less. Listen more. After someone finishes speaking, let the silence sit. People almost always have more to say and the second thing is usually the real thing.
Walk into hard conversations knowing how you want them to end. Start with the outcome in mind, not the grievance.
Tekmetric Chief Product Officer Jared Haleck breaks down Tekmetric's new products at Tektonic 2026. The new products include Tekmetric digital ads, Smart DVI, and Tekmetric phones.
Product Announcements at Tektonic 2026
The closing session belonged to the Tekmetric product team. Drawing on data from more than 15,000 shops on the platform, Tekmetric President and COO Lauren Langston and Chief Product Officer Jared Haleck built the roadmap around key areas where winning shops consistently outperform the rest: car count, average repair order (ARO), driver experience, and cycle time.
Here's a look at what’s coming:
Tekmetric Digital Ads: AI-powered advertising on Google Maps and Search, built for the moment a driver has a problem and is ready to act. It connects directly to Tekmetric so you can see the gross profit behind every dollar of ad spend, not just clicks.
Smart DVI: Technicians walk the vehicle, narrate what they see, and Smart DVI builds the customer-ready inspection report automatically—findings organized, images annotated, and jobs pre-suggested for the estimate. Less time typing. More time turning wrenches.
Tekmetric Phones: Customer details, open repair orders, and communication history surface the moment an inbound call rings. No more looking it up while someone's waiting. A future capability in development will transcribe calls in real time and auto-populate appointment notes.
See You in 2027
Tektonic 2026 was Tekmetric's first industry conference, and it delivered on the promise Sunil Patel made from the stage: a room full of shop owners, service advisors, and technicians who showed up to get better.
The through-line across every session was the same. The shops that win are the ones that build systems, invest in their people, and keep getting 1% better. Not all at once. One thing at a time.
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