How Tekmetric’s Auto Tech Software Scales With Your Team and Your Shop

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May 22, 2023

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Read time: 3 min

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Every mile you drive toward running your shop like a well-oiled machine is a mile in the right direction.

Choosing and optimizing the right technology to run your shop can lead to growth that accelerates into massive returns on your investment.

How will Tekmetric’s auto tech software grow my shop?

Selecting the right auto tech software is, at its core, a business decision. You’re looking for the right tool for your shop: something that can manage workflow efficiently, free you up to spend your time on important shop decisions, and grow your bottom line.

How do you know if a system is designed to grow your business? At the very least, it must measure your business. If a shop management system cannot accurately measure shop performance, it can’t tell you whether or not using that system has improved your business.

Any solid shop management system should at least measure:

  • Average Repair Order
  • Car Count
  • Close Ratio
  • Total Gross Sales
  • Total Gross Profits

However, a great shop management system will show you much more, and present the information in a way that is easy to view, analyze, and understand.

With Tekmetric’s real-time Reports, you can track key performance indicators, including:

  • Profits on parts and labor, so you know how to protect and increase margins as needed
  • All Declined Jobs, so you can run sales and marketing campaigns to re-engage customers and close more work
  • Lifetime Visits, Lifetime Spend, Lifetime Profit, Lifetime ARO, and Lifetime Close Ratio, so your service advisors can cater to the needs and tendencies of every customer
  • Customer Close Ratio broken down by service advisor, so you can analyze individual service advisor performance and coach your team as needed
  • Sold Work by each individual technician, and Technician Efficiency both individually and as a team, so you can coach technicians on inspections or other aspects of the job if needed
  • Customer leads broken down by marketing channels, so you know where to invest your marketing dollars.
  • Customer leads broken down by source, so you know precisely how customers heard about your shop
  • Total amount in discounts given across Parts, Labor, Sublets, Fees, or Fixed Discounts on ROs, for a clearer idea into how discounts impact shop performance and to cap discounts to protect your profits

A system that improves life for you, your team, and your customers will already lead to new growth for your auto repair shop. Real-time reports open up even more overlooked opportunities for growing shop performance.

Tekmetric Scales as You Grow

The decision to upgrade your auto tech software is a positive indicator that your shop is poised for growth in the near future. Your shop management system should be able to help you manage and encourage that growth without nickel-and-diming you every time you want to make an investment in your shop.

With Tekmetric, you can: 

  • Add new users without burdensome costs. Add service advisors, technicians, and other team members—such as a service manager or a parts foreman—to the system without having to do the math on whether or not each new addition is worth the cost
  • Pay a flat rate if you open another shop, too, which is a much more manageable way of paying than trying to figure out your costs for the future based on projected hiring patterns
  • See reports across all your shops in one place with Tekmetric Multi-Shop

Adding team members to your system and training them to take on different roles and responsibilities should put more money in the bank, not take money out. Tekmetric’s pay-per-roof model is available across multiple price points with specific sets of available features, making growth easier for your shop.

You work hard to grow your profits. You should be able to keep as much of your payoff as possible.

How will my team and I get the support we need with Tekmetric?

No auto tech software can be judged independently of the company that built it and the staff that supports it. It’s not just the system you are buying; it’s the service and support of the team that comes with it. Some systems provide top-tier support; others offer virtually none.

Our Co-Founder Sunil Patel and leaders throughout our company instill a shop-first philosophy.

Tekmetric’s industry-leading customer success, onboarding, and training teams have carefully designed an onboarding process that is seamless enough that any shop owner—no matter what type of shop they operate, or how many shops they run—can make the switch and stay running without major hiccups. We make sure your data can be moved easily, and offer training to shorten the learning curve for you and your team. 

Tekmetric is Always Evolving

Our development team drives toward the constant pursuit of innovation.

Tekmetric never stays static; our system dynamically evolves, keeping shops who use it at the forefront of the auto repair shop industry. We consistently communicate with our users, striving to achieve our max potential.

As you innovate as a shop owner and your team grows, we hope to fuel that growth and support you in your goals and ambitions.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

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Scaling your auto repair business requires moving beyond simple spreadsheets and paper repair orders. You need a robust shop management software that has enterprise-level features, centralized real-time reporting, and helps you provide a consistent customer experience across locations.

This guide breaks down the top enterprise software solutions for auto repair shops with 2+ locations.

Top 5 Enterprise Solutions for Shops With Multiple Locations

Finding the right software partner for your expanding shop is critical to your success. Below you will find our top overall picks for multi-shop operators (MSOs).

1. Tekmetric

Multi-shop owners love Tekmetric because they can run their entire business, across all locations, from one platform. Featuring an all-in-one shop management solution with centralized real-time reporting, marketing, payments, and 70+ integrations, Tekmetric makes it easier for you to manage multiple locations.
Why we picked Tekmetric:

  • Unified inventory & part management: See your entire inventory availability, order parts, and transfer parts across locations as needed.
  • All-in-one solution: Instead of switching between platforms, Tekmetric offers shop management, POS, and CRM in one place.
  • Company history: Built by a former shop owner, Tekmetric is often praised for ease of use, simple onboarding, reliable support, and listening to customer feedback.
  • Pricing: Starts at $179/mo (billed annually).

2. Shop-Ware

Shop-Ware is designed to help you maintain consistency across multiple locations with unified customer history, reporting, and employee management features.

Why we picked Shop-Ware:

  • Reporting: Find the metrics that matter the most to your business.
  • Customer experience: Standardize your customer experience across locations.
  • Employee management: Easily compare employee productivity and manage permission levels.
  • Pricing: Starts at $224/mo (billed annually).

3. Protractor

Protractor is a popular shop management system for shops with multiple locations or franchises. Protractor offers advanced reporting features and shop management features so you can run your shop confidently.

Why we picked Protractor:

  • Reporting: Performance tracking, insights, and employee productivity monitoring.
  • Accounting: Built-in accounting tools.
  • Integrations: Multiple integration partners.
  • Pricing: Starts at $359/mo (billed annually).

4. Fullbay

Fullbay specializes in heavy-duty truck and trailer repair shops. Most standard shop software struggles with the complexity of fleet maintenance, but Fullbay was built for it.

Why we picked Fullbay:

  • Centralized inventory: Track parts and inventory across all locations.
  • Integrations: Fullbay has plenty of industry interrogations to keep your shop running.
  • Cloud-based: Manage your shop from anywhere.
  • Pricing: Starting at $188/mo.

5. Garage360

If you are looking for a lighter software solution, Garage360 might be a good option for your shop. Supporting quick-lube, body/collision, and fleet, Garage360 can be used in a variety of shops.

Why we picked Garage360:

  • Versatile: Can be used in multiple shop types.
  • Permission control: Manage your employee permissions across locations.
  • Reporting: Pull the data you need to make informed decisions.
  • Pricing: Starting at $79/mo (billed annually).

Which software features should I look for when I manage multiple shops?

If you are comparing software options for your chain operations, these are the modern features to look for:

Centralized real-time reporting: Tired of trying to guess how each shop location is performing? Pick a software that can pull the data you need from any location or aggregate it across shop locations within a user-friendly dashboard.

Inventory/parts management: Tracking parts can be difficult as you expand. Find a solution that can track inventory levels and transfer parts as needed across locations.

Standardized workflows: Having standard workflows streamlines your shop operations. Select a software that can standardize your operations, prices, and procedures.

Employee permissions: Managing employee permissions is critical to ensuring the safety of your company data and holding employees accountable. Pick a software that keeps your business secure.

Customer communication: Modern customers expect a higher level of communication than they did 10 years ago. Find a shop management solution that provides online scheduling, DVIs, two-way texting, and other modern customer experience tools.

Single vs. Multi-Location Management: What are the differences?

Why can’t you just use a single-shop system? The difference lies in automation and control.

  • Standardization: In a multi-location setup, you need to ensure that technicians at every shop are following the same workflow and procedures so your customer experience is consistent.
  • Visibility: Single shop software may have reporting, but you need to be able to compare metrics between shops to make informed business decisions.
  • Security: Multi-shop software provides employee permission settings and typically comes with advanced data protection.
  • Pricing: Most single-shop software options will charge you per user or limit repair orders. Enterprise software will grow with you and charge based on the number of locations.

Final Thoughts

Choosing an enterprise-level auto repair shop software isn't just about features; it's about finding a partner that helps you maintain a consistent customer experience as you grow. Whether you prioritize inventory management, deep metrics, or standard procedures, ensure you find a solution that can grow with you.

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