At Tekmetric, we’ve been busy creating the most requested feature by users: true two-way texting. We’re excited to announce that this November, you and your guests will be able to communicate with each other in a seamless, hassle-free way.
Send and Receive Texts Directly in Tekmetric
Once your shop sets up two-way texting within Tekmetric, your team and customers will be able to have instant, harmonious digital conversations.
On your end, the Tekmessage interface will have a similar look and feel to social media messaging services (such as Facebook Messenger).
Your customers, however, will see the conversations as regular text messages on their phones.
To use Tekmessage, simply click the messaging icon in the top right corner of your shop’s header within Tekmetric. Doing so will open the Tekmessage sidebar, where you’ll be able to see a full list of conversations with guests, send and receive texts, and search conversations.
Make Life Easier for Your Customers
With Tekmessage, your customers will no longer have to deal with clunky web browser links.
Previous shop management messaging services required customers to open a link from a text in order to send a message to the shop.
Now, with Tekmessage, customers can simply send a text message without having to open a web browser. And your service writers will instantly be able to see messages and respond without ever having to leave Tekmetric.
Note: Digital vehicle inspections and estimates will still be sent as a clickable link because they include data-rich content such as graphs, checklists, etc.
All you have to do is message your customers using the Tekmessage integration, and they’ll receive a text. When they text back, it’ll show up in Tekmessage. Badda-bing. Badda-boom.
Sync Your Shop’s Original Phone Number to Tekmessage
With Tekmessage, you’ll be able to streamline how new customers communicate with your shop by choosing the phone number your shop sends messages from within Tekmetric.
You can use your shop’s existing phone number—the one you have been advertising on your website and Google My Business profile—to make it easier than ever for new customers to reach you and for service writers to add their new customers' information to Tekmetric.
Or, you can choose a different phone number based on the available phone numbers in your area. Either way, when you text customers via Tekmessage, the number that they will see on their phones will be the one you chose during setup.
And if you're a multi-shop owner, you can set up a separate Tekmessage number for each individual shop.
Centralize Customer Communication
Think of Tekmessage as your new customer communication command center. From the Tekmessage sidebar, you’ll be able to:
Search existing contacts by name and number
Send texts to customers and numbers not yet in the system
Receive and respond to texts from new and existing customers
Create and view upcoming appointments
Create and view active repair orders
Quickly view customer profiles
Mark messages as read and unread
See which employee sent a response and what time they sent that response
The truth is that estimates tie into professionalism. When the first oral surgeon gave you an estimate for your wisdom tooth removal surgery, they helped you:
Manage your expectations: You knew what kind of procedure to expect, and how much you could expect to pay for it.
See that the office cared about your wellbeing: The oral surgeon and their staff wanted you to make the best choice possible and gave you a resource to accomplish that.
Have a reference point for the future if any issues come up: For example, if you got charged a couple of hundred dollars more after your procedure, you’d have documentation to show that the extra cost wasn’t part of the plan.
Wisdom tooth removal surgery isn’t cheap. Neither is auto repair work.
Just like a professional oral surgeon’s office explains to patients what their options are and how much they should expect to pay for procedures, a professional auto repair shop shows drivers what their repair work options are and how much they should expect to pay for repairs.
That professionalism is what helps you win over and retain more customers. If your customers are deciding between different auto repair shops, they’ll likely stick with the business that shows the most professionalism.
Running a repair shop takes more than turning wrenches. It’s booking appointments, reminding customers to show up, following up on declined jobs – all while keeping bays full and the front office running smoothly.
But for most shops, staying connected with customers feels like a second job. Some rely on a patchwork of booking tools, texting apps, and review platforms. Others don’t follow up at all. Either way, things slip through the cracks. The result? Missed appointments, lost revenue, and customers who never return.
That’s why we built Tekmetric Marketing.
Not another system to learn. Not another login to juggle. It’s built right into Tekmetric, the platform you already trust to run your shop. With online booking, reminders, campaigns, follow-ups, reviews, and even a professional website all in one place, Tekmetric Marketing helps you keep customers engaged and loyal automatically – without piling more work on your plate. And it’s designed so anyone on your team can use it. No marketing expertise required.
More Cars. Higher ARO. Steady Repeat Business.
Every repair order holds untapped potential. A declined brake job today can turn into tomorrow’s revenue. A routine oil change can become the start of a long-term relationship.
Tekmetric Marketing makes sure those opportunities don’t slip away. Customers can schedule online 24/7, filling bays while you sleep. Automated reminders cut down on no-shows and keep the calendar steady. Follow-ups on declined jobs and maintenance turn “not today” into approved work. Seasonal campaigns help you bring customers back when business slows.
And if your shop doesn’t have a website, Tekmetric can build one for you, giving customers one more way to find you, book online, and keep your bays full.
As Ryan Froats of Yorktown Auto Care put it: “As an independently-owned shop, dedicating resources towards outreach and follow-up can be challenging. Tekmetric Marketing allows me to communicate with my customer base in a variety of ways, without tying up hours of my work week.”
That’s the difference between a full schedule and an empty bay. Between a one-time job and a loyal customer.
Turn Great Service Into Lasting Loyalty
Great service doesn’t stop when the car leaves the bay. Tekmetric Marketing makes it really easy to keep the relationship going. Post-visit follow-ups that check in with customers after service, showing you care and helping you catch issues early. Review requests that boost your reputation on Google, making it easier for new customers to find and trust you. Private feedback that gives you valuable insights to improve service and address concerns before they go public
Together, these touchpoints build trust, strengthen relationships, and turn satisfied customers into loyal advocates.
One Platform. No Missed Messages.
Because Tekmetric Marketing lives inside Tekmetric, all customer communication flows through one platform – from estimates and approvals to reminders, follow-ups, and promotions. No more bouncing between systems or wondering what’s been sent. Everything is tied to the customer profile, making communication clear, consistent, and professional.
Tekmetric Marketing also works in sync with your shop’s calendar, repair orders, and payments. Bookings instantly block off availability. Reminders align with scheduled work. Everything just works without syncing headaches or double entry.
And here’s the best part: Tekmetric Marketing is designed for busy shop owners and front office staff. It’s easy to set up, runs automatically in the background, and helps you grow your business without adding more to your to-do list – or requiring a marketing degree.
As Corey Hansen of Hansen Auto Repair shared: “It’s so convenient having everything in one place, right inside Tekmetric. I already have Tekmetric open for managing the shop and invoicing, so I don’t have to switch tabs or log into something else to engage with my customers. Having it all together just makes things faster—and for me, saving time is huge.”
Auto Repair. Done Right.
Tekmetric has always been the all-in-one platform that helps shops run better — from managing repairs to taking payments. Now, with Tekmetric Marketing, it’s also the platform that helps you grow faster, keep customers loyal, and deliver a better experience at every turn.
Turn every visit into the next one. With Tekmetric Marketing, it happens automatically.
Think about your own day-to-day experience in and around your shop. What’s slowing you down, and what do you wish could be easier?
Maybe it’s showing customers inspection findings, maybe it's just keeping track of all your repair orders as you wait for parts or approval to start work. Or maybe it’s bringing in new business.
No matter what you think could be improved, chances are there might be a better tool for the job of helping you manage your shop.
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