Your auto repair labor revenue and parts margins are critical for enhancing your shop’s profitability. Adjusting your pricing on parts to make a profit is pretty straightforward.
But when it comes to labor times for auto repair shops…that’s where things can get a bit tricky.
Yes, you need competitive labor rates, but you also need to keep those rates reasonable so you don’t scare off your customers with sky-high prices.
3 ways your shop can make more money on labor:
By using a labor matrix
By creating custom labor rates
By applying a labor guide markup
Before we dive into the differences between these three methods for setting the best labor times at your shop, here’s a quick refresher on the one thing these methods have in common: the labor guide.
What is a Labor Guide?
A labor guide is like the gospel of labor times for auto repair shops. It tells you how long, on average, it takes to complete different types of repair work.
Remember that the times listed in auto repair labor guides are averages, so it’s best to treat them as a starting point.
Factors That Can Affect Labor Times for Auto Repair Shops
Let’s take a look at some of the factors to consider when determining how much to mark up (or mark down) your shop’s labor rates.
1. Age of Vehicle
Older vehicles are often trickier to fix, especially because finding parts for them can require a time-consuming hunt across parts suppliers. You can make up for the time spent hunting down uncommon parts by charging more for all repairs involving vehicles over a certain age.
2. Geographic Location
Some areas lead to different types of repair challenges that can affect the time it takes for repairs.
For example, shops in Syracuse, New York—the snowiest city in America—might find themselves working with cars that have rust, which can significantly add to the time it takes to remove or even clean certain parts.
3. Experience of Technician
Chances are, you’re already paying experienced technicians a higher base salary or hourly rate.
However, certain situations might call for cranking up those numbers, like if you really need to put their skills to the test for a tricky repair for a client who wants it done ASAP.
4. Customer Needs
You can offer customers who need their cars back fast a “Pro Tech” rate, where your tech wraps up the job in record time.
When you’re asking techs to complete a job faster than the time on the labor guide, and still do a good job, the customer is getting special service. Be sure to let customers know that speediness comes with a surcharge.
5. Relationship with Customers
It’s a good idea to consider giving loyal customers a special rate as a token of appreciation.
With that said, industry leaders advise sticking to your labor rates as much as possible, because if it becomes a habit, you risk financially harming your business.
How to Choose a Reliable Labor Guide
A reliable auto repair labor guide is foundational for your shop when you’re setting labor rates, so you’ll want to use a labor guide that stays up-to-date with the latest labor times in the industry.
Just like many people use online directories instead of the Yellow Pages, many auto repair shops use digital labor guides that are constantly updated with the latest labor times.
When seeking out a digital labor guide, look for one that:
Offers consistent, comprehensive data on labor times from industry leaders, so you can set accurate labor rates that will keep your shop profitable
Adds labor times for new vehicles and jobs periodically, so your shop’s pricing can stay competitive
Integrates with your auto repair shop management software, so you don’t have to dig through multiple systems
Should auto repair shops focus on social media marketing?
How many people do you know who spend a substantial amount of time on Facebook? Or hours watching YouTube? How can your business take advantage of how easy it is to get in front of potential customers?
Social media became the leading online activity in 2013 and has grown ever since. According to a Backlinko study, there are 5.24 billion global social media users that average over 2 hours a day on social media platforms. The top three social media platforms are Facebook, YouTube, and WhatsApp.
Chances are that your potential new customers are spending more time online than anywhere else. Is your auto repair shop doing everything it can to reach them?
Source: https://backlinko.com/social-media-users
Social media channels are key for boosting your shop's reputation and make a big difference when it comes to driving referrals and repeat customers. Engaging your local community will keep you top-of-mind as a reliable, trustworthy place for your guests to get their vehicles repaired.
10 effective social media strategies for auto repair shops
Social media channels are one of the most powerful forms of word-of-mouth advertising; more and more people go on social media to make purchasing decisions as well as socialize with friends and family members.
By having a strong social media presence, it makes it easier for the people you serve to share information about your shop, whether that be promotions, insightful posts, or even fun photos that your auto shop shares. But there are so many ways to engage the people in your service area on social media that it can be tough to know where to start.
To make things easier, here are ten ways that your auto repair shop can use Facebook, Instagram, YouTube, LinkedIn, TikTok, Twitter and other channels to interact and socialize with potential customers and loyal guests.
1. Think local
It’s important to remember that social media channels—especially Facebook—are places where people often go to talk about a shared experience. A lot of times, those experiences are local. Whether it’s how the sports teams in town are doing, where people like to go, or upcoming events, the bulk of many online social media conversations is still driven by what’s happening in our own communities.
Businesses are a big part of that conversation. How often have you seen friends or family members post a question on their feed like “Know any good restaurants in town?” People also post public reviews and recommendations of the places they go and the businesses they use on Facebook, Google, Yelp, and other channels.
While it may not be direct marketing, starting a dialogue about what’s going on in your community may be a good way to start some conversations. Are there any new happenings? Are there charitable or uplifting things that people are doing in your community? You can even talk about the local driving experience, highlighting best roads to take during certain times of the week and any ongoing construction projects that drivers may want to be careful when diving past for the sake of their vehicle.
These are just a few of the things that you can address on your Facebook page to get guests talking and make your shop more approachable.
2. Local charities and events
Looking for ways to play a bigger role in your community? Consider using your social media pages to focus on other businesses, events, and charitable activities in your town. While this may seem to take the focus off of your shop and services, it shows your neighbors and guests that you care about the well-being of your community at large.
For example, Casey’s Automotive in Chantilly, Virginia promotes and partners with the local charity, Ellie’s Hats, an organization that raises funds to support children who have been diagnosed with cancer. Every year, Casey’s and Ellie’s Hats hold an annual Spring Fling car show where the kids get to help hand out prizes for different cars and people get custom-built trophies made out of car parts. By partnering up, Casey’s is not only helping make the world better by living out their values but also engaging the community and gaining potential future referrals.
3. Teach your followers something cool or valuable
Showing guests how to do something is a great way to give them something of value, establish leadership, and build trust. A good auto shop owner can always appreciate guests who take care of their vehicles between visits, so showing guests how to take care of their car may be worth sharing and demonstrate that you truly care about your guests’ vehicles.
Tek-Tip: Use video.
Consider using videos. They are visually engaging, which is good for teaching something, and they have a strong track record of driving web traffic in search engines and on social media. According to Marketingland, 62% of Google universal searches include video; per Hubspot, social video posts garner 48% more views than other kinds of posts. Christian Brothers Automotive posts regular video tips on their Facebook page, like this one about tire safety.
In addition, some guests may find things that are simple for technicians and other experienced vehicle owners, such as performing an oil change or rotating tires, to be difficult or more of a hassle than they want to take on, and will instead bring the job to you.
Tek-Tip: Consider your audience.
If your shop helps the average daily driver, you may be able to teach them something basic like how to refill their wiper fluid or change a tire. But if your shop services clients who already know the basics, you may want to show them something more exciting and sophisticated like: -How we installed a 10 point roll cage in a Jeep Liberty. -Lift kit tipsHow to install a winch and/or lightbar to an off road vehicle How to reset the oil light on particular vehicles
4. Show gratitude and understanding
Guests are the backbone of any auto repair shop. Without them, you wouldn’t be in business. Show your guests that you value them! Sometimes this is better done in person, but if a guest is particularly loyal, or you provided them with some interesting, exciting repair work, you may want to ask them if you can feature them on social media and thank them for coming in.
If someone leaves a 5 star review on Facebook, Google, Yelp or somewhere else, or says something positive about your business, be sure to thank them for taking the time to do so. If the review was not made on a public site, and you got it from a customer by email or text, you should ask them permission to share their review before posting it on social media.
If the review was not made on a public site, and you got it from a customer by email or text, you should ask them permission to share their review before posting it on social media.
The best way to handle negative reviews (and chargebacks, for that matter) is to prevent them from happening in the first place by providing excellent customer service and communicating clearly with your customers. That said, there is always the chance that something will slip through the cracks or that someone will post something because they’re having a bad day. Not all negative reviews are within your control.
Most channels allow you to respond to guests. Talk to your service advisors and technicians to find the specific circumstances of the complaint being made so you have all the facts before responding.
Then, respond in a timely manner; you don’t want to let a review linger for days before responding.
When you do respond, stay courteous and professional, no matter how rude or out-of-line the customer’s review is. If you are able to encourage them to take the conversation offline by calling you, do so. Sometimes, a little attention will encourage the customer to remove their negative review.
If not, at least the public can see that you paid attention and took every possible step to meet their needs. If the review is entirely fabricated, you may be able to challenge it through an official appeal process on the site; Yelp, for example, allows you to flag a review for removal.
It’s also helpful to be proactive about gathering positive reviews so they drown out the negative ones and lessen their impact on both your potential customers’ shopping experience and your overall average business rating on the review site.
6. Highlight seasonal holidays & events
The holidays are a natural part of the yearly newscycle. They’re also fun for a lot of people, and a time when families and friends come together to celebrate something important. By highlighting holidays and using proper hashtags, your shop can gain more attention, inspire action, and be a part of the community's seasonal activities.
Don't forget to use the proper hashtags for seasons and events in your posts. These can help gain attention, but only if you use hashtags that show up in news feeds!
Some holidays move around on the calendar, but here are some dates and hashtags to use for certain holidays and events that take place over the course of the year:
January
1st, #NewYearsDay
16th, #GetToKnowYourCustomersDay
20th, #MLKDay
25th, #ChineseNewYear (1/25 - 2/8)
February
4th, #WorldCancerDay
14th, #ValentinesDay
17th, #KindnessDay (Random Acts of Kindness Day)
22nd, #NationalMargaritaDay (Don’t drink and drive!)
25th, #MardiGras (Same as above)
27th, #NationalRetroDay
March
6th, #EmployeeAppreciationDay
8th, #InternationalWomensDay
17th, #StPatricksDay
23rd, #NationalPuppyDay
25th, #WaffleDay
28th, #EarthHour
30th, #NationalDoctorsDay
April
1st, #AprilFools
15th, #TaxDay
16th, #HighFiveDay
22nd, #EarthDay
May
4th, #MayThe4thBeWithYou (National Star Wars day)
5th, #ThankATeacher (National Teacher’s Day)
10th, #MothersDay
12th, #NursesDay
15th, #ChocolateChipDay
21st, #AccessibilityAwarenessDay
25th, #MemorialDay
June
5th, #DonutDay
6th, #HigherEducationDay
8th, #BestFriendsDay
12th, #NationalAutomotiveServiceProfessionalsDay
14th, #FlagDay
15th, #NativeAmericanCitizenship
21st, #FathersDay
30th, #SMDay (Social Media Day)
July
1st, #TellAJoke (International Joke Day)
4th, #IndependenceDay
7th, #WorldChocolateDay
14th, #BastilleDay
17th, #WorldEmojiDay
19th, #NationalIceCreamDay
26th, #ParentsDay
30th, #InternationalDayOfFriendship
August
15th, #NationalRelaxationDay
19th, #WorldPhotoDay
26th, #NationalDogDay
September
5th, #InternationalDayOfCharity
6th, #ReadABookDay
7th, #LaborDay
21st, #DayOfPeace
29th, #NationalCoffeeDay
30th, #InternationalPodcastDay
October
4th, #NationalTacoDay
16th, #NationalBossDay
31st, #Halloween
November
3rd, #ElectionDay (2020)
11th, #VeteransDay
13th, #WKD (World Kindness Day)
26th, #Thanksgiving (2020)
27th, #BlackFriday (2020)
28th, #ShopSmall (Small Business Saturday, 2020)
30th, #CyberMonday (2020)
December
1st, #GivingTuesday (2020)
3rd, #IDPD (International Day of Persons with Disabilities)
9th, #ChildrensDay
10th, #HumanRightsDay
25th, #Christmas
31st, #NewYearsEve
Tek-Tip: Stay ahead of the calendar.
Since holidays come at the same time every year, you can work them into your social media marketing and your marketing calendar as a whole. Planning out your holiday tactics in advance gives you the time to study consumer trends and behavior as well as outline your campaigns so you don’t have to think on the fly. Map the holiday calendar in advance for less stress, more insights, and stronger returns.
Tek-Tip: Don’t forget to include local events!
If your service area has a local festival or event (like the Bluebonnet Festival in Burnet, Texas or the Art Car Parade in Houston), don’t forget to highlight them with the proper hashtag, too! You may even consider reaching out to the event organizers to help sponsor the event.
7. Social media contests
Everyone loves a raffle, and everyone loves a gift card. Gift card lotteries are a simple way to encourage people to like your posts, share your posts, and provide you with a good review.
We often see auto shops use monthly gift card drawings as a way to continually drum up engagement. It’s also a good way to work in some general education for your customers.
For example, you can make the gift card amount match the exact amount of an oil change to remind customers that they need to get that done to take the best possible care of their vehicle.
Photo contests are another way to get more exposure and traffic to your social media page. You can pick a topic and encourage guests to post or submit their photos on social media and tag your auto shop. Create an award, like a service certificate or gift card, and pick a winner!
8. Like, share, and comment
It’s not enough to just post content and hope people engage with it. Remember to like, share, and comment on your own posts and on other people’s, too, when it’s appropriate.
Sometimes reminding page visitors to like, share, and comment on your own posts is all that’s needed to encourage them to engage.
Here are some example posts that you can try on your own feed:
"Like us and share your experience on social media and get $5 off!"
"First 5 people to share and comment get 15% off their next visit."
“We’re proud to support first responders. Share this post if you are, too.”
“We’re always trying to improve our guest experience. What can we do to improve our service to you and our community? Tell us in the comments.”
9. Diversify your channels
Between Google My Business, Facebook, YouTube, Instagram, TikTok, and even your shop’s website, there are a lot of places where potential guests may go for information. Posting on all platforms may seem complicated at first, but you can always reshare content. For example, if you post a blog or new service page on your site, be sure to share it on Facebook and Twitter. Did someone leave a good Google review? Post about it on Facebook and thank them! Just upload a YouTube video? Share it on Facebook!
Tek-Tip: Use online marketing management tools like Hubspot, Shopgenie, or Hootsuite.
Sometimes when you’re using multiple social media channels, it is best to view them all in one dashboard. Tools like Hubspot help you schedule posts, view post engagement, see analytics, and manage conversations all from a single dashboard. Some tools also help manage reviews, which can be beneficial as its own process for you and your shop. Different tools have varying capabilities and vary in complexity and pricing, so find the one that is right for you.
Some social media sites, like Facebook, have built-in scheduling tools that could make it easier to schedule posts without using an outside platform.
Also remember it’s okay to start small; you don’t have to use every single social media channel. If you find a channel does not drive leads by engaging customers or driving search traffic to your website or social media pages, don’t use it.
You are not obligated to use every social media network and may find that it’s only worth using one or two for your business.
10. Have fun!
Probably the most important tip of them all: have fun. Remember, social media is typically a place where people go to engage with socially engaging content. Content that is too serious may make your feed look stale, and make it difficult for potential customers to relate to your brand.
If you can capture your technicians, service advisors, and even yourself having a good time, it breaks the ice and may entice people to do more business at your shop. We’ve seen shops post pictures of team building events as well as pictures that show off their goofy side; the team at Casey’s Automotive has done a good job of posting lighthearted content and photos of their team having a good time, and it has helped them gain more than 2,000 followers.
On May 4th, you can have your team pose for a lightsaber battle. October 16th is National High Five day, so be sure to post some good high-five pictures and emojis on your Facebook page. 🙏👏
Social media post ideas for auto repair shops
Customer-Centric Content
“Car of the Week” Feature – Showcase an interesting repair job or classic vehicle that came through the shop.
Customer Spotlight – Share a short story or testimonial from a happy customer (with permission).
Before & After Visuals – Post transformation photos of a repair or detailing job.
Behind-the-Scenes Tours – Give a video or photo tour of your shop and introduce your team.
Educational & Helpful Tips
Seasonal Maintenance Reminders – Inform customers about what their vehicle needs in winter, summer, etc.
“Tech Tip Tuesday” – A weekly snippet of car care advice from your technicians.
Warning Signs 101 – Teach customers how to spot common issues (noises, leaks, dashboard lights).
Myth-Busting Posts – Tackle popular car care misconceptions.
“Guess the Problem” Game – Post a photo or video clip and have followers guess the issue.
Vote for your favorite car - Create a poll asking followers to pick their favorite car.
Customer Q&A Sessions – Invite followers to drop questions in comments for your techs to answer.
Throwback Posts – Share old shop photos or stories from the early days.
Trust & Transparency Builders
Meet the Team Posts – Personal bios, favorite tools, or “a day in the life” of a tech.
Explainer Videos – Short clips that walk through common repairs or shop processes.
Tool Spotlight – Show off unique or advanced tools you use and why they matter.
Customer Review Highlights – Turn your Google or Yelp reviews into branded quote graphics.
Fun, Culture & Promotions
Shop Culture Moments – Celebrations, birthdays, pets in the shop, or Friday playlists.
Contests & Giveaways – Oil change giveaways, “Tag a friend who needs a tune-up” style promos.
Local Business Shoutouts – Cross-promote other small businesses in your area.
Milestone Celebrations – Anniversaries, number of vehicles serviced, or team achievements.
Final thoughts
Remember, engaging guests on social media is just one way to improve your auto repair shop. There are other important marketing strategies to utilize such as search engine optimization, Google Ads, email marketing, and more. Lastly, always focus on creating an amazing customer experience to encourage customers to share their experience with others.
It might sound simple, but it's true: smartphones and digital experiences have revolutionized the way people interact with businesses. We've all come to expect near-instant responses, simplified checkout processes, and visibility into what we're paying for.
And independent auto repair shops aren't any different. There's a unique opportunity where your business can meet customer's expectations with modern service and modern operations.
How Can You Make Your Auto Repair Shop More Modern?
We keep saying that word "modern," but what does that really mean for auto repair shops? When we step back and think about the modern independent repair shop, we could sum it up with three core concepts:
The freedom to run your business in a more contemporary way with data, industry knowledge, flexibility and independence to work as in whatever way is best for you and your shop.
The power to simplify your shop's operations can gain complete visibility, control and opportunity to determine the best path forward for every decision.
The best experience for your customers, every time, for every job, whether that's a coolant flush and pad replacement, or a turbo rebuild.
With the right tools in place, your team members won’t have to stress about extra oversight and can feel empowered to take the reins at work. And your customers can have a more active say in the repair process.
If you've been running your shop on paper repair orders, a whiteboard, or a mix of disconnected tools, you've probably wondered about shop management software. You’ve also likely questioned what it does and whether it's worth the cost and the disruption of switching to a digital system.
This blog post answers both questions directly with a clear explanation of what auto repair shop management software is, how it works in a real shop, and the signs it might be time to look at one.
What Is Auto Repair Shop Management Software?
Auto repair shop management software is a platform that connects the core workflows of your shop — from writing estimates to completing repairs to collecting payment — in one place. Instead of tracking jobs on paper, managing parts in spreadsheets, and texting customers from your personal phone, everything lives in a single system your whole team can access.
At its core, it's a connected digital workflow for every repair, from the moment a car pulls in to the moment it pulls out.
📋 Quick Definition Shop Management Software (SMS): Also called a shop management system, is a digital platform that handles the operational and customer-facing workflows of an auto repair shop: repair orders, estimates, digital vehicle inspections, parts ordering, customer communication, invoicing, and reporting. Cloud-based platforms like Tekmetric can be accessed from any device without on-site servers.
A Step-by-Step Guide of What It Does
The easiest way to understand shop management software is to follow a repair from start to finish and see what the platform touches at each step.
1. Customer Arrives: Write-up and Scheduling
When a vehicle comes in, the service adviser opens a new repair order (RO) directly in the software. Customer info, vehicle history, and previous service notes are already there. There’s no need to search through masses of paper, and no digging through filing cabinets.
2. Technician Inspection: Digital vehicle inspection (DVI)
The tech completes a DVI on a tablet or mobile device, adding photos and videos of anything that needs attention. The results are automatically attached to the repair order and can be sent directly to the customer by text before the service adviser even picks up the phone.
This is one of the biggest workflow shifts shop owners find most beneficial. Customers can review inspection results, see pictures of the issue, and approve or decline work from their phone with no callbacks.
💬 From a Tekmetric customer "The text feature is a huge hit — customers can review inspection results, check estimates, and approve repairs with just a click. The system is really streamlined and everything is integrated, making our workflow way smoother than before." - Verified Tekmetric Customer, G2
3. Estimate Building and Approval
Once the DVI is complete, the service adviser builds an estimate inside the same system. Parts prices, labor rates, and canned jobs are already set up so advisers aren't manually pricing every line. The estimate flows directly into the repair order once the customer approves.
4. Parts Ordering
Parts ordering happens inside the platform, too. Service advisers can submit orders to their suppliers directly from the repair order, track delivery status, and receive parts against open jobs without leaving the system.
5. Work is Performed and Technicians Stay on Track
The tech board gives service advisers and managers a real-time view of every job in the shop: what's waiting, what's in progress, and what's ready. Techs can update job status from their own device, which keeps the whole team on the same page without walking back and forth to the front desk.
6. Invoice and Payment
When the job is complete, the repair order becomes an invoice. Payment can be collected at the counter, sent by text, or processed through a payment link — depending on how the shop is set up.
7. Customer History
Every completed repair, every declined service, every inspection — it's all stored in the customer's profile. Next time they come in, the service adviser already knows what was done, what was deferred, and what's coming up. That's how you build trust and bring customers back.
What Does It Replace?
Most shops that switch to a management platform are replacing one or more of the following:
Paper repair orders and handwritten estimates
Printed or whiteboard job boards
Phone calls and personal texts for customer communication
Spreadsheets for parts inventory and pricing
Separate software tools for inspections, scheduling, and invoicing that don't talk to each other
💬 From a Tekmetric customer "We were originally running our shop with two systems; one was for digital inspection and the other was our shop management system. ... I was spending $1,000 a month between the software companies and the IT support. And if the internet connection blipped for a split second, my digital inspection went down for about an hour. Now I'm paying a fraction of what I was before. … We saved a bunch of money, and the estimate writing process is much faster because the labor guide is built into the system." - Stephane Grabina, Excluservice, Tekmetric Customer
Signs Your Shop Needs a Digital Shop Management System
You don't need to be a high-volume shop to benefit from management software. Here are the signals that tell you it's worth a closer look:
You're writing the same information down in multiple places such as a paper RO, whiteboard, or a text to the customer
Technicians are walking to the front desk to ask questions that should already be in the job
You can't tell at a glance how many cars are in progress or where each one stands
Customers call asking for updates that your team has to scramble to find
You're leaving declined work in your head instead of a system and losing follow-up opportunities
Your end-of-day reporting comes from memory or a calculator
None of these are signs of a poorly run shop. They're signs of a shop that has outgrown what paper and disconnected tools can do.
Do You Actually Need It?
If your shop is processing more than a handful of cars a day, the answer is yes.
The goal of shop management software isn't to add another system to manage. It's to replace the friction in your current process — the paper, the callbacks, the manual pricing, the jobs that fall through the cracks — with one workflow your whole team can use.
"It integrates every aspect of running our shop — from scheduling appointments and messaging customers to integrating payments and sending invoices." - Gigi Collier, G2 Review, Tekmetric Customer
📌 Bottom Line Auto repair shop management software connects your repair orders, inspections, parts, customer communication, and reporting in one place. It replaces the paper and disconnected tools most shops are running on today and gives you the visibility to run your business with more confidence and less noise.
What to Look For in a Shop Management Platform
Not all platforms are built the same. The best ones don't just digitize each task — they connect them, so information moves from one step to the next without anyone rekeying it.
Repair order and estimate workflow The platform should make it fast to write up a job, build an estimate, and convert it to a repair order without re-entering anything. Look for built-in labor guides and canned jobs so your team isn't pricing from scratch every time. On Tekmetric, estimates flow straight into the repair order, and labor and parts matrices keep pricing accurate and margins protected.
Digital vehicle inspections (DVI) DVIs are one of the highest-impact features in any shop management platform. When technicians attach photos and videos and customers approve work from their phones, authorization rates climb and comebacks drop. The lift is measurable: shops on Tekmetric average $612 per repair order, rising to $741 once digital vehicle inspections are in use. Customers approve more work when they can see exactly what their vehicle needs.
Parts ordering and inventory Look for parts ordering built into the repair order, so your team submits orders without leaving the job or logging into a separate portal. Tekmetric connects to more than 70 integrations, including the parts suppliers most shops already use, and inventory tracking helps prevent shortages while protecting your parts margin.
Customer communication Two-way texting, digital estimates, and automated follow-ups should be built in, not bolted on through a third-party tool. Every extra place your team has to go to reach a customer is another place things fall through the cracks. Tekmetric keeps it in one platform: text a customer, send an estimate, and follow up on a declined service from the same screen.
Reporting and visibility A strong platform gives you a live view of what's happening in your shop right now — car count, technician productivity, average repair order — without pulling a report or doing the math. Tekmetric's real-time reporting puts those numbers in front of you as the day unfolds, so you can coach your team and clear bottlenecks while it still matters, instead of finding out next week.
Cloud-based access Cloud-based platforms don't need an on-site server to maintain or replace, they back up your data automatically, and they let you log in from anywhere — the shop, home, or the road. Shop owners on Tekmetric point to exactly this: no server to buy and swap out every few years, and the freedom to work from any terminal at any location. It matters more than most owners realize until the day they need it.
See How Tekmetric Works
Tekmetric is the shop management platform built for independent auto repair shops. Repair orders, digital inspections, parts ordering, payments, and real-time reporting all run in one system, on any device. There are no servers and no syncing between tools that don't talk to each other and one login for the whole team.
It was built by someone who lived through the problem. Founder and CEO Sunil Patel ran his own shop and built Tekmetric to clear the friction he hit every day. More than 15,000 shops now run on it, connected to more than 70 integrations for the parts suppliers, labor guides, and accounting tools they already use.
What Changes When the Workflow Connects
When inspections go digital, customers see exactly what their vehicle needs — photos, videos, and clear findings in a single message. When they understand the work, they approve more of it. The results track it: Tekmetric shops average $612 per repair order. With digital vehicle inspections in use, that average rises to $741. Add MotoVisuals educational videos, and it reaches around $800. It’s the same honest work, but more of it is approved because customers understand what they're paying for.
That's the pattern across the platform. Faster turnaround from check-in to checkout. More cars through the bays. A customer experience that earns repeat visits. The friction falls away, and shops run on results instead of guesswork.
💬 From a Tekmetric customer "The amount of information that is available to the front desk, the service adviser, and the technician at a glance is very impressive, and the functionality of it together is great." — Moises M., Guest Service Representative, G2 Reviews, Tekmetric Customer
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