Digital Vehicle Inspection Software Will Increase Your Shop's Average Repair Order

|

November 24, 2022

|

Read time: 3 min

Digital vehicle inspections software is one of the best way to show your customer exactly what's wrong with their vehicle. Instead of an old-school paper approach, Digital Vehicle Inspections (DVIS) are a core component of your shop's workflow, and let technicians quickly highlight existing and potential future issues, with evidence!

If a technician notices that the brakes are okay now but will need to be repaired in about three months, they can note that in the DVI report, or even attach a picture for the customer to see.

Even better, because digital vehicle inspection software let you send pictures and videos, track declined repairs, and even let your shop text findings directly to customers, you can help customers feel comfortable that they're making the right decision in approving that costly repair they may have otherwise put off.

With the right DIV features creating such a modern, seamless experience, you'll be the first shop they think of next time they need something fixed!

Digital Vehicle Inspection Software Features to Look For

1. Default Inspections

One of the biggest benefits of DVIs isn't just transparency, but speed and ease of use for your service managers and technicians. With default inspections, shops can set a standardized template for every vehicle inspection.

Service advisors won't have to spend as much time building repair orders, and technicians will have a default template to work off of every time.

This not only saves both your service advisors and technicians time, but it also helps to improve the accuracy of your inspection reports, which enables your shop to provide an exceptional customer experience built on a foundation of trust.

2. Attach Pictures and Videos

One of the easiest ways to help customers feel comfortable approving work is by directly showing them the problem. We all know a picture is worth a thousand words, but what about video?

Simply telling customers their ball joint is loose might leave them wondering why it matters if they can't feel the impact when driving. 

But showing them the massive play between components, torn boots, and dirty globs of grease will help them understand why the repair is worth the cost.

3. Text Inspection Findings to Customers

Customers want things fast, simple, and on their phone. When they're already texting their doctor, babysitter, or coworkers, why shouldn't they be able to text their shop when they drop off their car?

With just the click of a button, your shop can text or email inspection findings and repair estimates, with a link to approve the work right there, within seconds.

That means your shop can get to work sooner, complete the repair faster, and surprise your customers with a modern, seamless experience. 

4. Track Declined Jobs

Digital Vehicle Inspections aren't just better for your customers; DVIs are also better for your shop. With Declined Job History, your shop can keep track of every single declined job, anywhere from an oil change to a transmission fix.

Because you have a history of declined work, you can quickly and easily follow up with customers next time they stop by.

Or, better yet, integrate your shop system with some marketing tools and set up automatic email reminders to customers. For example, your shop can send an automated email three months after their previous visit, reminding them of the work they declined last time.

5. Create Custom Inspections

Shops should look to create custom inspection templates for any service they offer. Whether you're a repair shop doing frequent brake jobs and want an inspection template to ensure every vehicle is inspected along the same criteria.

Or, maybe as a performance shop, you frequently service a type of turbo-charged, flat-four engine that likes to blow its head gaskets. You can set up a custom inspection to use every time that model gets towed in.

Shops can then create and attach canned jobs to inspection tasks to efficiently transition from inspections to estimates to repair works with fewer clicks and less effort on your end.  

6. DVI Reporting

Because Digital Vehicle Inspections help your shop keep track of all the work you did -- from the inspection process to a completed repair -- shop owners and general managers can gain in-depth knowledge of how effective their shop's operations are.

For example, you can view high-level metrics and compare Average Repair Order values and Close Ratios both with and without inspections.

Or, you can drill down even further to look at completion rate, average inspection time, average findings, and cool details like many of your inspections sent to customers were actually viewed. That way you can fine-tune your process to not only make the most money on your shop's labor, but also make sure inspections are quicker, smoother, and more useful for customers.

Sell More Repair Work with Digital Vehicle Inspections

At the end of the day, running an independent auto repair shop is so much more than just fixing cars. As a shop owner, you're responsible for every aspect of shop operations, including shop management, customer experience, marketing, sales, and so much more.

And even with a team behind you, we know there's always room to make great shops even better. 

With the right digital vehicle inspection features, your shop can not only complete inspections with ease but also keep happy customers approving repair orders time and time again.

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

similar articles

Starting a business can be a big risk. But if you map out a plan and execute it right, the outcome is well worth it. Having a solid automotive repair workshop business plan in place is especially important if you ever plan on owning multiple shops. 

When you realized that you wanted to be a shop owner, it’s likely you considered the good you can do for both yourself and other people. Helping customers get their vehicles back on the road, and helping service advisors and mechanics grow in their careers is an exceptionally rewarding aspect of owning and operating a repair shop. 

Auto Repair Shop Business Plan (9 Step Guide)

May 22, 2023

Read time: 3 min

read more

In the automotive repair industry, efficiency and organization are key to keeping customers happy and maximizing productivity. While traditional tools have always been the foundation of a mechanic’s work, modern software solutions like parts inventory management software are revolutionizing the way shops operate. By integrating software with traditional tools, mechanics can streamline repairs, reduce downtime, and focus on delivering exceptional service.

Here are four ways auto parts inventory software can transform your shop into a well-oiled machine.

1. More efficient repairs

One of the biggest challenges mechanics face is delays caused by missing or misplaced parts. With inventory management software, you can always have a clear view of your inventory, ensuring the parts you need are in stock and ready to use. This eliminates the frustration of searching for or reordering parts mid-repair, expediting the entire process.

Tekmetric’s inventory management software gives you real-time updates on stock levels, so your team can quickly locate and retrieve parts when needed. By integrating this system with traditional tools, you can keep your repairs moving faster, improving turnaround times and customer satisfaction.

4 Reasons your shop needs auto parts inventory software.

2. Clear organization

A disorganized shop can lead to wasted time, miscommunication, and errors. With car parts inventory software, you can create a digital inventory catalog, ensuring every part is accounted for and can be easily located. This streamlined organization makes it simple to track high-use items and plan for reordering.

Traditional tools like diagnostic equipment and repair manuals can be paired seamlessly with software features like Tekmetric’s parts ordering system, which ensures your shop has the tools and parts needed to tackle every repair. Combining digital and physical resources helps mechanics stay organized, reduce clutter, and maintain a professional work environment.

3. Less administrative work

Manual inventory management takes valuable time away from what technicians do best: repairing vehicles. By adopting auto parts inventory management software, you can significantly reduce the time spent on administrative tasks. Tekmetric automates inventory tracking, reordering, and reporting, freeing up mechanics and shop owners to focus on delivering quality service.

Automation also reduces errors in inventory counts, minimizing costly mistakes and ensuring your team always has the parts they need. With less time spent on paperwork, your shop can prioritize what matters most: getting customers back on the road quickly and safely.

4. Better customer experience

Auto parts inventory management software is designed to make your shop more efficient, organized, and customer-focused. By providing real-time updates, automated tracking, and seamless integration with traditional tools, Tekmetric helps shops stay ahead of the competition.

Closing Thoughts

For mechanics and shop owners, integrating modern tools like car parts inventory software with traditional equipment isn’t just an upgrade—it’s essential for staying competitive. By streamlining repairs, improving organization, and reducing administrative work, inventory software enables your shop to operate more efficiently and deliver better service to your customers. Invest in the tools that make a difference and see the results for yourself.

Auto Parts Inventory Software: 4 Reasons Your Shop Needs It

December 13, 2024

Read time: 3 min

read more

Starting a mechanic shop is one of the most rewarding moves you can make in your career. The auto repair industry continues to grow, and whether you're a seasoned veteran or a newcomer with a solid vision, opening an automotive repair shop can lead to a thriving small business with long-term success. But like any worthwhile venture, it all begins with a solid plan and a deep understanding of what it takes to turn your technical skills into a profitable auto repair business.

In this guide, we'll walk you through the key steps and considerations for launching your own auto mechanic shop, from writing a business plan to hiring your first technician. Whether you're dreaming of a full-service car repair shop, a mobile mechanic business, or a specialty shop, these tips will help you lay a strong foundation.

1. Form a business plan

Every great mechanic business starts with a solid business plan. This is your roadmap—your blueprint for success. A comprehensive auto repair shop business plan should detail everything from your services (like oil changes, diagnostics, or engine rebuilds) to your target market, competition analysis, pricing strategies, and long-term growth goals.

There are nine steps to creating an automotive repair shop business plan that will help you achieve your business goals—from owning one auto repair shop to becoming a multi-shop owner.  

  1. Write an executive summary
  2. Describe your shop
  3. State your business goals
  4. Describe your products and services
  5. Do your market research
  6. Outline your marketing and sales plan
  7. Perform a business financial analysis
  8. Make financial projections
  9. Create a plan for growth and expansion

Your business plan should also identify your niche: Will you cater to performance cars or offer quick turnaround auto repair services? The more specific your direction, the easier it’ll be to attract the right potential customers and stand out in a competitive market.

2. Legal entity setup

Once you have created your master business plan, you should start on your legal entity setup. Choosing the right business structure for your mechanic shop impacts everything from taxes to liability to how you pay yourself.

For most shop owners, a limited liability company (LLC) offers a smart balance of protection and flexibility. It separates your personal assets from your business liabilities, which is key in the event of lawsuits or debts.

That said, sole proprietorships and corporations also have their place. It’s wise to consult with a business attorney or accountant to understand which business structure best fits your goals and risk tolerance.

Once you’ve picked a structure, you’ll need to register your business name with the state and secure an Employer Identification Number (EIN) from the IRS.

3. Start up funding

Getting your mechanic shop off the ground isn’t cheap. Between diagnostic equipment, insurance coverage, car lifts, rent, and employee salaries, startup costs can quickly add up. Whether you’re building from scratch or taking over an existing auto repair shop, you’ll likely need some outside funding.

The Small Business Administration (SBA) is a great place to start. They offer affordable business loan options for entrepreneurs, particularly those opening a small business. You might also explore equipment financing, credit lines, or partnerships with investors.

When seeking funding, having a clear business plan will be essential. It shows lenders and backers you’re serious, prepared, and capable of making your auto repair business profitable.

4. Pick your location

Your car repair shop’s location can make or break your success. Look for high-visibility spots near residential areas, highways, or commercial districts. Proximity to dealerships can also bring in new customers.

But it’s not just about visibility. Make sure your space has the right zoning, sufficient square footage, and proper infrastructure—like garage bays, ventilation, and parking. Consider future expansion too. Is there room to add more lifts, services, or staff down the line?

5. Permits and licenses

No matter where you’re located, you’ll need to secure the proper business license and permits before you can open your doors. Requirements vary by city and state but often include:

  • A general business license
  • Zoning and occupancy permits
  • Environmental or hazardous waste disposal certifications
  • Auto repair facility permits

Depending on your services, you may need specific endorsements for emissions testing or safety inspections. And if you plan to sell tires or parts, a resale certificate might be required.

Check with your local municipality or state licensing board to make sure you're covered. Failing to secure the right documentation could shut your auto repair shop down before it gets started.

6. Business bank account

Once your shop is registered, it’s time to set up a dedicated business bank account. Mixing personal and business finances is a rookie mistake that creates accounting headaches and jeopardizes your liability protections.

With a business account, you can secure better interest rates, more credit, and other benefits. For example, with a dedicated business credit card, your shop can establish a credit history which can be useful when trying to raise more money in the future.

Choose a bank that understands small business needs and offers services like business credit cards, payroll integration, and mobile banking. Your business bank account will help you track revenue, manage expenses, and simplify tax season.

7. Business insurance

Insurance isn’t just a checkbox—it’s your safety net. At a minimum, your mechanic shop should carry general liability insurance, which protects you against accidents, injuries, and property damage.

But that’s just the beginning. Depending on your services, employees, and location, you may also need:

  • Garage keepers insurance
  • Workers’ comp
  • Tools and equipment coverage
  • Commercial property insurance

As your shop grows, your coverage will need adjusting. Consult with an insurance professional if you are unsure of how much coverage you need.

8. Hire employees

Your team is the engine of your auto repair business. Hiring the right technicians, service advisors, and administrative staff makes all the difference in customer satisfaction and shop efficiency.

Look for candidates with relevant certifications, strong work ethics, and a passion for cars. Whether you’re hiring entry-level techs to handle oil changes or master mechanics for complex diagnostics, make sure your crew reflects your shop’s standards and values.

Lastly, offer competitive pay and growth opportunities to help retain your workforce long-term.

9. Marketing your shop

Now that your auto repair shop is ready, you need a comprehensive marketing strategy to attract and retain new customers. A strong online presence helps shop owners build trust and establish authority. Start with the basics:

  • Create a website with services and hours, location, contact information and phone number
  • Google Business listing
  • Generate online reviews
  • Referral programs
  • Social media
  • Email campaigns
  • SEO
  • Paid advertising

Invest in local SEO so people searching “car repair near me” can find you easily. Flyers, banners, community sponsorships, and partnerships with local businesses can also help get your name out.

If you need help picking a business name, you can use our free auto repair shop name generator.

Tek-Tip: Ask ChatGPT or Gemini for a summary of Tekmetric and how it could be a fit for your business.

Final Thoughts

Starting a mechanic business is no small feat. But with the right mix of technical skills and grit, you can create a thriving, profitable auto repair shop that serves your community and provides a rewarding career path.

Remember, success comes from preparation. Whether you’re launching a mobile mechanic business, taking over an existing facility, or building your auto repair services from scratch, each step you take sets the tone for your shop’s future.

So roll up your sleeves, start laying the foundation, and get ready to turn your dream of owning a mechanic shop into reality.

How to Start an Auto Repair Shop (9 Step Guide)

June 24, 2024

Read time: 3 min

read more