Drivers can sometimes see repairs as frivolous or not important.
Reasons for their skepticism can stem from many things: the customer can’t see what the service advisor is seeing on their end; they might not have a way to gauge the importance of the issue at hand; maybe a service advisor doesn’t communicate the problem correctly or forgets to ask the customer if they’re following along.
Tekmetric’s features empower auto repair shops to improve customer transparency, streamline communication, provide flexible payment options, and simplify the payment process.
These promote customer trust, enhance satisfaction, and ultimately help your shop close more repair orders. And that's what matters most.
Because at the end of the day, if customers feel they can trust your shop, they'll be more likely to return the next time they need something repaired.
Show Your Customers the Problem with Digital Vehicle Inspections
First and foremost is perhaps the most obvious, but digital vehicle inspections are so powerful they're always worth mentioning.
Implementing digital vehicle inspections into your day-to-day shop regimen will help you show customers the severity of specific repairs. During the inspection, service advisors can send videos and photos to the customer to show them any maintenance issues, build trust, and either sell that work or capture it as a declined job.
As we all know, a picture speaks a thousand words. With digital vehicle inspections, you can write a story for the customer using pictures and explanations of any vehicle issues your technicians found. We've seen Tekmetric users on average include 5 images within their DVIs, and up to 20 and more images for really large repair orders.
Instantly Text Message Your Customers
Modern features help your shop provide a modern experience, and that starts with communication. You don't have to waste valuable time dealing with scattered, inconsistent customer communication when we have modern tools available.
Cloud-based shop management systems let managers and service writers easily communicate with customers without missing a beat with real-time texting directly from your shop's landline phone number. It all happens on your end within Tekmetric, along-side crucial customer information, inspection findings, parts availability, and so much more.
Not to mention shops can even let their customers pay for their repairs through a text message, no matter where they are. We've even seen shops setup a contact-less drop-off and pick-up process with an old-school key-drop system, and modern shop management systems that let service writers text and receive payments anywhere, anytime.
Offer Consistent Service Customers Can Trust with Canned jobs
Shops that can simplify workflows and standardize their processes will get cars in and out quicker, free up their time to provide a better customer experience, and can focus on keeping operations flowing smoothly.
Canned jobs are pre-saved jobs that include labor and parts associated with common repair work done. We recommend you build canned jobs for services you provide frequently in your shop to save your service writers time when generating repair orders.
Tekmetric’s BG Canned Jobs gives your repair shop the ability to provide customers with high-quality maintenance service backed by BG’s industry-leading products.
Tekmetric already empowers your team to assemble ROs in minutes with integrated labor guides, canned jobs, and customizable parts orders. But with BG products, you can ensure that your customer will be getting safe, reliable, and high quality products every time a power steering, transmission, and brake RO is created.
Transform Your Shop with Tekmetric
Tekmetric’s features empower auto repair shops to improve customer transparency, streamline communication, provide flexible payment options, and simplify the payment process.
And this helps build customer trust, enhance satisfaction, and drive more repair orders. By utilizing Tekmetric's comprehensive features, auto shops optimize operations, deliver exceptional service, and cultivate long-term customer relationships.
If your customers don’t understand their estimate, their repair order, or the progress of their repair, they may become frustrated or even decide to take their vehicle somewhere else.
But when service advisors communicate effectively with customers, they’ll increase the likelihood that each customer will become a repeat customer who will refer their friends and family to your shop. In other words, clear communication with your guests can exponentially improve your profits.
Everyone at your shop has their own responsibilities, but they all need to be skilled in communicating effectively with each other and with your guests.
Your service advisors in particular need to be great at communicating with your guests because they are the ones who will set the stage for your guests’ experience at your shop.
Here are three service advisor tips for assessing and upgrading communication with your guests.
We are excited to release Tekmetric Multi-Shop Plan, the industry’s first multi-shop offering that gives auto repair shops the capability to access real-time data reports – from all locations – in one, central reporting suite.
Tekmetric Multi-Shop plan provides the tools shop owners need to monitor shop performance and manage processes across all locations. Through Multi-Shop, shop owners can track more than 16 reports with countless metrics in one central location.
It also enables easy, real-time analysis at all levels, including the entire organization, small groups and individual locations.
The new plan also offers a custom side-by-side analysis report, so shop owners can drive key business decisions and replicate the processes from high-performing shops throughout their organization.
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