Digital vehicle inspections software is one of the best way to show your customer exactly what's wrong with their vehicle. Instead of an old-school paper approach, Digital Vehicle Inspections (DVIS) are a core component of your shop's workflow, and let technicians quickly highlight existing and potential future issues, with evidence!
If a technician notices that the brakes are okay now but will need to be repaired in about three months, they can note that in the DVI report, or even attach a picture for the customer to see.
Even better, because digital vehicle inspection software let you send pictures and videos, track declined repairs, and even let your shop text findings directly to customers, you can help customers feel comfortable that they're making the right decision in approving that costly repair they may have otherwise put off.
With the right DIV features creating such a modern, seamless experience, you'll be the first shop they think of next time they need something fixed!
Digital Vehicle Inspection Software Features to Look For
1. Default Inspections
One of the biggest benefits of DVIs isn't just transparency, but speed and ease of use for your service managers and technicians. With default inspections, shops can set a standardized template for every vehicle inspection.
Service advisors won't have to spend as much time building repair orders, and technicians will have a default template to work off of every time.
This not only saves both your service advisors and technicians time, but it also helps to improve the accuracy of your inspection reports, which enables your shop to provide an exceptional customer experience built on a foundation of trust.
2. Attach Pictures and Videos
One of the easiest ways to help customers feel comfortable approving work is by directly showing them the problem. We all know a picture is worth a thousand words, but what about video?
Simply telling customers their ball joint is loose might leave them wondering why it matters if they can't feel the impact when driving.
But showing them the massive play between components, torn boots, and dirty globs of grease will help them understand why the repair is worth the cost.
3. Text Inspection Findings to Customers
Customers want things fast, simple, and on their phone. When they're already texting their doctor, babysitter, or coworkers, why shouldn't they be able to text their shop when they drop off their car?
With just the click of a button, your shop can text or email inspection findings and repair estimates, with a link to approve the work right there, within seconds.
That means your shop can get to work sooner, complete the repair faster, and surprise your customers with a modern, seamless experience.
4. Track Declined Jobs
Digital Vehicle Inspections aren't just better for your customers; DVIs are also better for your shop. With Declined Job History, your shop can keep track of every single declined job, anywhere from an oil change to a transmission fix.
Because you have a history of declined work, you can quickly and easily follow up with customers next time they stop by.
Or, better yet, integrate your shop system with some marketing tools and set up automatic email reminders to customers. For example, your shop can send an automated email three months after their previous visit, reminding them of the work they declined last time.
5. Create Custom Inspections
Shops should look to create custom inspection templates for any service they offer. Whether you're a repair shop doing frequent brake jobs and want an inspection template to ensure every vehicle is inspected along the same criteria.
Or, maybe as a performance shop, you frequently service a type of turbo-charged, flat-four engine that likes to blow its head gaskets. You can set up a custom inspection to use every time that model gets towed in.
Shops can then create and attach canned jobs to inspection tasks to efficiently transition from inspections to estimates to repair works with fewer clicks and less effort on your end.
6. DVI Reporting
Because Digital Vehicle Inspections help your shop keep track of all the work you did -- from the inspection process to a completed repair -- shop owners and general managers can gain in-depth knowledge of how effective their shop's operations are.
For example, you can view high-level metrics and compare Average Repair Order values and Close Ratios both with and without inspections.
Or, you can drill down even further to look at completion rate, average inspection time, average findings, and cool details like many of your inspections sent to customers were actually viewed. That way you can fine-tune your process to not only make the most money on your shop's labor, but also make sure inspections are quicker, smoother, and more useful for customers.
Sell More Repair Work with Digital Vehicle Inspections
At the end of the day, running an independent auto repair shop is so much more than just fixing cars. As a shop owner, you're responsible for every aspect of shop operations, including shop management, customer experience, marketing, sales, and so much more.
And even with a team behind you, we know there's always room to make great shops even better.
With the right digital vehicle inspection features, your shop can not only complete inspections with ease but also keep happy customers approving repair orders time and time again.
Repeat jobs are common in auto repair work. How often does a customer walk in and ask for something common like an oil change or a tune-up? Or does your shop specialize in one type of vehicle, and you're constantly handling the same repairs?
What if we told you we could help you build those most common repair orders in a matter of seconds? That way your service writers can focus on providing amazing customer service every time.
Because let’s face it, regardless of the job, your customers are relying on your team to provide the same quality experience they're used to in so many other industries. And if you own multiple shops, then your customers are expecting you to provide the same quality of service at each location.
Canned jobs make it easy for your shop to not only save time when building estimates and serving customers but also make it easy to provide a consistent and smooth customer experience -- in the end making your shop even more money by boosting your shop's average repair order.
When it comes to auto repair, a great customer experience can make the difference between a customer returning for future repairs or not. At Tekmetric, we recognize the importance of creating an excellent experience for your shop’s customers that meets their expectations and keeps them returning again and again. To accomplish this, we strive to offer a solution that helps you meet four key pillars of the customer experience: convenience, comfort, trust and loyalty.
Convenience
For vehicle owners, choosing the most convenient shop is not necessarily about going to the closest shop. Rather, convenience is a matter of choosing the shop that makes their life easier.
With approximately 50% of all business shopping completed outside of regular business hours, convenience goes a long way – especially when it comes to auto repair. Customers may need to drop their vehicle off and pick it up later, rather than waiting in the lobby. They may even request to complete pick up after business hours. In all cases, convenient solutions can keep the pick-up process smooth and painless for both you and the customer.
Tekmetric’s two-way texting opens the door of convenience for vehicle owners. Two-way texting meets the customer where they are – anytime, anywhere. The vehicle owner can access updates to their repair process through a simple text, even from their office desk. Additionally, two-way texting can integrate with Tekmetric’s text-to-pay feature, so customers can pay from work or home, then come pick up the vehicle at their own convenience.
Comfort
Traditionally, we think of comfort in a physical sense. For example, we might say, “that chair is comfortable.” Customers choose who they do business with based on how comfortable of an experience they receive. Having the tools and resources that ease the tension inherent with getting a vehicle repaired is critical to making a customer feel comfortable. One example that is often overlooked is the payments experience.
With Tekmetric’s “Buy Now, Pay Later,” option, shop owners can offer vehicle owners the opportunity to complete necessary repairs and pay in installments over time. An experience like this can make vehicle repair affordable and comfortable, no matter what the customer’s budget is.
Trust
Trust between an auto repair shop and vehicle owners is paramount. Not only can it make the repair process smoother for all parties during the repair, but it also contributes to building a lasting relationship for future repairs. A customer is more likely to trust you when you have demonstrated that you can create an experience that is convenient, comfortable and transparent.
Digital vehicle inspections (DVIs) are a great opportunity to educate vehicle owners on the health of their car by providing them with recommended repairs accompanied by photos and videos. Through DVIs, technicians can offer a holistic, transparent evaluation of the customer’s vehicle by highlighting both areas in need of repair and parts that are working well. The result? Customers can gain a better understanding of the technician’s findings, making them more likely to approve work – and return for future repairs.
Loyalty
Prioritizing customer convenience, comfort and trust contributes to an enduring sense of customer loyalty. Building loyalty drives your shop’s bottom line in the long term. A good experience for one vehicle owner can lead to a domino effect within their personal network, as they return for future repairs and make referrals to others. Therein lies the hidden gem of long-standing, thriving businesses: strong customer loyalty.
One of the ways to strengthen customer loyalty is through education and clear communication. Our integration with MotoVisuals demonstrates Tekmetric’s commitment to education and clear communication by showing customers what is wrong with their vehicle instead of simply telling them. Informing vehicle owners about the health of their car accompanied with pictures and educational videos creates a dynamic that is forthcoming, honest and geared towards educating the customer while also ensuring the car gets repaired.
A customer-centric approach can drive your shop’s performance and establish an excellent customer experience. Use these four pillars – convenience, comfort, trust and loyalty – to drive your shop, and you will create a seamless experience for your customers from start to finish. Whether it’s meeting them where they are financially or educating them about a repair, you can establish a consistent, excellent experience that attracts and retains loyal customers now and far into the future.
Automotive repair manuals are packed with detailed instructions. Instead of grappling with trial and error, technicians can follow step-by-step guides. This boosts confidence and reduces repair times. These manuals aren't just about fixing problems. They provide insights into preventive maintenance, helping technicians keep vehicles in tip-top shape. More uptime for a vehicle means happier clients and fewer surprise breakdowns.
Key Benefits of Auto Repair Manuals
Detailed Instructions: Clear, step-by-step procedures make repairs efficient and straightforward.
Accurate Information: Ensures that the latest techniques and specifications are being used.
Preventive Maintenance Tips: Helps keep vehicles in better shape for longer.
Enhanced Learning For New Techs: Fast-tracks new mechanics by providing valuable knowledge.
Good manuals go beyond just the basics. They often include diagrams, diagnostic trouble codes, and even tips from experienced technicians. This can be a game-changer, especially for those rare, hard-to-solve problems.
Quality manuals foster consistency. Regardless of which technician picks up the job, the repair approach remains standardized. This is essential for shops that aim to maintain a reputation for reliability.
In summary, investing time in finding and using quality car repair manuals is a no-brainer for any technician aiming for efficiency, accuracy, and safety in their work.
The Best Car Repair Manuals
1. Factory Service Manuals (FSM): The Gold Standard
When it comes to automotive repair, Factory Service Manuals (FSM) are considered the best in the market. These manuals come directly from the car manufacturer, providing the most accurate and detailed information available. FSMs are the backbone of any serious technician's toolkit. Their reliability and depth make them indispensable, ensuring that every nut and bolt is turned precisely according to manufacturer guidelines.
Pros
Accuracy: FSMs offer the exact specs and procedures recommended by the manufacturer. It's as close as you can get to OEM (Original Equipment Manufacturer) specifications.
Detail: These manuals feature in-depth diagrams, step-by-step procedures, and comprehensive troubleshooting instructions. They cover everything from basic maintenance to complex repairs.
Comprehensive Coverage: FSMs cover all models and variations of a particular vehicle. Whether you're dealing with a base model or a fully loaded version, the FSM has you covered.
Updates and Revisions: Manufacturers often update FSMs to include fixes for common issues, recall information, and software updates. You get the latest and greatest info.
Online Options: Manufacturer websites, auto forums, and E-commerce platforms often offer these manuals in digital format.
Cons
Cost: Depending on the manufacturer, these manuals can be more expensive than other options.
Learning Curve: Factory Service Manuals are written to professionals and do not offer as much explanation as other manuals.
Access: Online versions might require proprietary software or access through specific portals.
2. Chilton Repair Manuals: Accessible and Beginner-Friendly
Chilton auto repair manuals have earned a reputation for being highly accessible and easy-to-use, making them a favorite among DIY enthusiasts. These manuals provide detailed information that is crucial for diagnosing and repairing a wide range of vehicles. They also provide maintenance schedules to keep your cars on the road longer.
Pros
User-Friendly: Unlike Factory Service Manuals, Chilton uses clear and easy-to-understand language making even complex repairs easier to understand and execute.
Detailed Diagrams and Illustrations: Visual aids enhance comprehension, providing clarity on intricate parts and procedures.
Troubleshooting Sections: Identify problems quickly with systematic guidance to diagnose and fix common issues.
Layout: Chilton manuals are organized in a way that makes finding information quick and painless. Indexes and tabulated sections ensure that users can quickly navigate through the content without unnecessary hassle.
Online Options: Chilton auto repair manuals can now be accessed online, providing additional convenience for tech-savvy technicians and DIYers. Benefits include instant access, search functionality and regular updates.
Cost: Some libraries and websites feature these manuals for free making them a more budget-friendly option for DIY enthusiasts and small auto shops.
Cons
Generic Content: While comprehensive, Chilton manuals may not be as detailed as Factory Service Manuals, especially for complex repairs. Chilton tries to cover a range of models, which can sometimes lead to less specific guidance.
Visuals: Chilton can be stingy on visuals and may not be best for those technicians who prefer diagrams and graphics.
Complex Repairs: May lack the depth needed for very advanced or intricate repairs that professional mechanics might require.
New Models: May not always cover the very latest models immediately after they are released.
3. Haynes Repair Manuals: DIY Friendly Guides
Haynes auto repair manuals have been a go-to for DIY enthusiasts because they use easy-to-understand language and more visuals than other options. These guides excel in breaking down complex automotive tasks into simple, easy-to-follow steps. Each manual is backed by hands-on reviews, ensuring the steps and procedures actually work. This reliability adds a layer of trust, making these guides a dependable companion for any repair task.
Pros
Visuals: Haynes repair manuals offer more photos and illustrations than Chilton.
Comprehensive Coverage: Haynes auto repair manuals cover everything from maintenance and troubleshooting to engine and transmission repair. However, they do not offer as much depth as Factory Service Manuals.
Tips and Tricks: Cost and time saving tips from experts are included in Haynes manuals to speed up any repair project.
User-Friendly: Written in plain English withlarge text, headings and lie-flat design make this manual easy to read even with greasy hands.
Digital Options: Online versions are available and feature search functionality, zoomable images and bookmarks. Haynes is typically cheaper than Factory Service Manuals.
Cons
Shallow Content: While Haynes offers comprehensive coverage, more experienced mechanics prefer Factory Service Manuals for more specific guidance.
Coverage for New Models: May not immediately cover the latest vehicle models or recent changes in technology.
Specialized Repairs: Might not cover specialized or unique repairs that are specific to certain models or configurations.
4. AllDATAdiy: Online Subscription for Advanced Users
ALLDATAdiy repair manuals offer original factory repair information that professionals use, including maintenance schedules, diagrams, and repair procedures. However, they only offer an online subscription-based model with no print options. These manuals are typically preferred by professional technicians and have a larger learning curve for DIY enthusiasts.
Pros
Factory-direct: Information is straight from the factory and has not been edited.
Updates: Regular updates cover newer car models and reflect the latest information.
Accessibility: Online format enables you to take this with you wherever you need it (as long as you have a stable internet connection).
Comprehensive: Offers in-depth diagnostic and troubleshooting guides to help identify and fix issues accurately. ALLDATAdiy provides more advanced information than Haynes or Chilton.
Cons
Cost: ALLDATAdiy can be more expensive than other auto repair manual options because of the subscription-based pricing model.
Learning Curve: The information can be technical and may assume a certain level of expertise, which can be challenging for novice DIYers.
Interface: The digital platform might have a learning curve, particularly for those who are more accustomed to using printed manuals.
5. E-Manuals Online: Convenience in the Digital Age
Navigating car repairs has never been simpler, thanks to the rise of e-manuals. No more flipping through bulky paperback manuals—technicians now have repair information at their fingertips, right on their devices. The world of auto repair is rapidly evolving, and e-manuals are leading the charge toward a more efficient, convenient, and eco-friendly future.
Pros
Accessibility: Technicians can access manuals 24/7, whether in the shop or on-site at a customer's location. These manuals can be accessed digitally, printed or downloaded for offline use.
Search Functionality: Quickly locate specific information using keyword searches, saving precious time.
Environmentally Friendly: Reduces the need for printed materials, contributing to environmental sustainability.
Cost: Generally less expensive than printed manuals or subscription-based services like ALLDATAdiy.
Cons
Digital Proficiency: Users need a basic level of digital proficiency to navigate and use the manuals effectively.
Updates: Unlike subscription services, E-Manuals may not receive regular updates, potentially leading to outdated information, especially for newer vehicle models.
Technical Depth: E-Manuals may assume a certain level of mechanical knowledge, which can be challenging for beginners. They may lack the depth required for very advanced or specialized repairs compared to Factory Service Manuals.
6. MOTOR Auto Repair Manuals: Professional Grade Manuals
MOTOR vehicle service manuals are widely used by professional mechanics and automotive technicians. They provide extensive coverage, detailed diagnostics, and professional tools that are essential for efficient and reliable vehicle repairs. However, their cost, complexity, and professional focus may make them less suitable for casual DIY users.
Pros
Extensive Coverage: Provides detailed repair procedures, diagnostic information, and maintenance schedules for a wide range of vehicle makes and models.
Up-to-Date Information: Regularly updated to include the latest service bulletins, recalls, and technical updates from manufacturers.
Print and Digital: Available in both print and digital formats, catering to different preferences and needs.
Labor Time Guides: Includes labor time estimates for various repairs, which are useful for both professionals and customers to estimate repair costs.
Cons
Cost: Generally more expensive than consumer-oriented manuals like Haynes or Chilton with online options having recurring subscription fees.
Technical Language: Written for professionals, so the language and terminology may be difficult for novice or DIYers to understand.
Professional Orientation: Primarily targeted at professional mechanics, which means it may not always consider the needs of DIY enthusiasts.
7. Car Repair Forums and Online Communities
Auto repair forums and communities offer a treasure trove of knowledge that complements online auto repair manuals. Technicians can gain real-world insights, share experiences, and solve unique issues by participating in these interactive platforms. Top platforms include Reddit, YouTube, FaceBook, Instagram and more.
Pros
Build Relationships: Forums and communities provide opportunities to converse with fellow mechanics and learn from peers.
Relevant Information: Chances are that if you have had a question that someone else has asked it before you did. Provides up-to-date information.
First Hand Information: Learn from those in the field with first hand knowledge.
Cost: Most car repair forums are free to join and use, making them an affordable resource for information and troubleshooting.
Cons
Inconsistency: Each forum has different rules for members and it can take awhile to find the information you are looking for.
Quality of Information: Information can vary in accuracy, as advice is given by users with different levels of expertise and experience.
Standards: Solutions may vary in quality and reliability, and some suggestions may not follow professional or manufacturer guidelines.
How to Choose The Best Auto Repair Manual
Selecting the best auto repair manual can make a huge difference in terms of efficiency and ease of fixing vehicles. Technicians should consider a few key factors before settling on a manual:
Coverage: Make sure the manual covers the specific make and model of the vehicle being serviced. Some manuals offer broader coverage, while others are more specialized.
Detail: Look for manuals that provide step-by-step instructions, diagrams, and photos to make the repair process as clear as possible.
User Reviews: Check out what other techs are saying. Real-world feedback can offer insights into the manual's reliability and usefulness.
Updates: The automotive world changes constantly. Manuals that receive regular updates will always have the latest information and procedures.
Cost: Consider the price but also weigh it against what you’re getting. Sometimes paying a bit more means getting a lot more in value, other times it is best to opt for a free version from a library or website.
Accessibility: Evaluate how you will access the manual. Can it be easily viewed on a smartphone or tablet while you’re in the shop? Is there a downloadable option for offline use?
Always remember, the best manual is the one that fits your specific needs and workflow. Each repair shop is different, and what works for one might not work for another. Be strategic and thoughtful to ensure you’re choosing a resource that will serve you well in the long run.
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