When you think about what makes the holidays a wonderful time of the year, perhaps images of spending time with loved ones, playing in the snow, and sipping hot chocolate come to mind.
Those activities are all part of the holiday spirit. But goodwill and charity also make the holidays a wonderful time of the year. And as an auto repair shop owner, you’re in a unique position to give back to your community.
There are different ways you can pay it forward—and if you end up liking how things go, you can make giving back a year-round activity, rather than just something you do during the holidays.
Partner With an Organization Like Brakes for Breasts
Brakes for Breasts is an organization that Tekmetric supports with ongoing efforts. This past October, Tekmetric donated a portion of sales to Brakes for Breasts to accelerate breast cancer research.
Brakes for Breasts specifically works with independent auto repair shops across the United States. If you sign up, a portion of your shop’s brake service proceeds will go to The Cleveland Clinic Breast Cancer Vaccine Research Fund. Partnering with an organization like Brakes for Breasts makes giving back super easy.
Help Put People on the Road
Fix it Forward Ministry is a non-profit in Minnesota that gives free cars and auto repair work to those who are homeless or at-risk. To sustain their non-profit, Fix It Forward Ministry has a business wing, Fix It Forward Auto Care. Other Tekmetric users like Turbo Tim’s Anything Automotive have non-profit branches, too.
While your auto repair shop might not have a non-profit arm, you can still join forces with a local charity to help get those in need on the road by providing free or reduced car repair services. You could even start your own internal program to help low-income individuals or people who were recently let go or furloughed from their jobs.
Give Discounts to Essential Workers
This holiday season is a great time to give back to essential workers who’ve kept communities afloat during the COVID-19 pandemic. By giving doctors, nurses, teachers, grocery store cashiers, delivery drivers, and other essential workers a discount, you can spread cheer and make their lives a little easier during the holidays.
You could take a certain amount, such as 15 percent, off of the total for every frontline worker and educator who comes to your shop. Or, you could offer a specific service, such as oil changes, for free or at a discount.
Start a Holiday Donation Drive
Your shop’s way of giving back doesn’t have to be just through car repairs. You could start a holiday donation drive at your shop and encourage your team members, customers, and broader community members to get involved.
Maybe you want to focus on canned goods to give to a food bank, pet food to give to an animal shelter, or toys to give to a children’s charity. You can get your whole community involved by volunteering your shop as a drop-off center for items (but be sure to stay safe by taking appropriate social distancing measures).
If you prefer a more personalized approach to giving, you could look into “Adopt-A-Family” programs that will match your shop to a family. You and your staff will then get the family’s holiday wish list so that you can make their holiday wishes come true.
Match Donations from Staff and Customers
By matching donations, you can boost participation and give back even more. For example, if you host a holiday donation drive, you can say that for every can of food people donate, the shop will donate three.
Or, you could tell your team members and customers that they can donate to a charity of their choice from a pre-set list made by you. This way, you’ll give people an opportunity to support one of the causes they are most passionate about.
How Tekmetric is Giving Back This Month
At Tekmetric, we’re growing out our mustaches and raising money for Movember, a movement for men’s health that funds research and awareness efforts for prostate cancer, testicular cancer, and mental health.
Mechanic interviews are challenging for both the employer and candidate because the right candidate has to be a fit in personality and technical ability. Plus, the numerous certification types, manufacturer nuances, and shop needs make it even more challenging to become a mechanic.
This guide can be used to help repair shops/dealerships ask the right questions and also help technicians be prepared for questions they will likely encounter. Below you will find the most common car mechanic interview questions broken down by mechanic and service advisor level plus tips to ace your next interview.
Top mechanic job interview questions
While every auto repair shop differs in how they run their job interview process, these are some of the most common questions you can expect. Ranging from technical questions to customer service, be prepared to answer these common questions before your next interview.
General interview questions for car mechanics
These common questions cover basic automotive repair experience and relevant work history.
Tell me about yourself and your experience as an automotive technician.
Why do you want to work for our company/shop?
How do you stay up to date with new automotive technologies and repair techniques?
What certifications do you currently hold (ASE, manufacturer-specific, etc.)?
Are you comfortable working weekends, evenings, or overtime if needed?
Technical interview questions for mechanics
These technical interview questions cover more specific hand-on experience and tools/equipment.
Which repairs are you best at?
How much would you estimate your tool inventory to be worth?
What steps do you take when diagnosing a check engine light?
What tools and diagnostic equipment are you most familiar with?
Have you worked with hybrid or electric vehicles?
Do you believe in factory recommended vehicle maintenance intervals?
How comfortable are you with OEM scan/diagnostic tools?
Experience & situational questions for mechanics
These questions help employers understand how you would handle various shop situations and also helps them understand your communication skills.
Can you describe a time when you had to work under a tight deadline?
How do you deal with angry customers?
How do you prioritize tasks when you have multiple vehicles to work on?
What would you do if you made a mistake on a repair? How do you handle accountability?
What do you do if you encounter a vehicle with an issue you've never seen before?
Additional questions to expect
Are you comfortable serving those in need once a month?
Are you comfortable doing a DVI on the majority of vehicles you touch?
How do you handle a high-pressure environment when the shop is busy?
How do you handle a situation where you're unsure about how to fix a problem?
Tell me about a time you went above and beyond for a customer?
Top interview questions for service advisors
While the interview questions for service advisors will be similar to mechanics, there will be small differences. Typically, service advisors will be more customer facing and shops will tailor their questions to focus more on customer service and communication style.
General interview questions for service advisors
Are you comfortable selling repair services?
Are you comfortable working on a commission based salary structure?
Who do you believe has the best after market products?
How do you deal with a customer saying that you are more expensive than their last shop?
How do you win back angry customers?
How do you handle over the phone quotes?
Technical interview questions for service advisors
What are your greatest strengths as a service advisor?
Who do you trust for moving electrical parts?
How do you handle working in a fast-paced environment?
Are you comfortable meeting sales goals and upselling services?
How do you stay up to date with new automotive technology and service trends?
How do you handle stress during busy hours?
Experience & situational questions for service advisors
How do you explain complex vehicle repairs to a customer who doesn’t understand cars?
What steps do you take to build trust with customers?
Have you ever had to deal with a miscommunication between a technician and a customer? How did you resolve it?
Can you describe a time when you turned a dissatisfied customer into a repeat customer?
How do you handle multiple customers needing assistance at the same time?
Additional questions to expect
How do you explain the importance of routine maintenance to a customer?
What experience do you have with automotive service software or point-of-sale systems?
How do you prioritize repair orders and schedule work efficiently?
How do you explain repair estimates to customers?
How would you respond to 1-star reviews?
Job interview tips for mechanics
Research: Not all shops are created equal so make sure to research before applying to make sure they are a good fit. You can also look at online reviews to see what their customers are saying.
Preparation: Use the commonly used questions above to help you prepare for the interview. Practice how you would answer each question and ways you can present yourself well.
Attire: You have 7 seconds to make your first impression and attire is a big part of that. Dress to showcase your professionalism and experience.
Highlight your experience/certifications: Showcasing your certifications and experience can go a long way to in making sure you land the job.
Ask thoughtful questions: Some interviewers will allow you to ask questions during the conversation. Make sure you have a few questions to ask that help you learn more about the shop.
Follow up: if you haven’t heard back from the shop and you are still interested, give them a call and remind them of your interest in the position.
Final thoughts
Interviews are challenging in any industry but mechanic interviews can be even more challenging with the shortage of talent available. This guide will help you either prepare for your next interview or provide you with common questions to ask your next hire. Lastly, always hire for culture fit and talent second. Culture problems are a lot harder to correct than technical car knowledge.
No matter what your auto repair shop specializes in, chances are you're facing similar challenges.
New customers are hard to come by
It can be difficult to keep even the most loyal customers coming back
Repair work is frequently declined or pushed off
The reality is, people don't want to have to pay for an expensive fix when they don't directly see or understand the value or necessity behind the repair. We've become very used to simple solutions to complex problems, and more often than not customers wish their cars were like that too.
Auto repair shops can also be intimidating: they're loud, usually covered in oil, and they can feel like a trap.
That's why transparency is so critical in the auto repair industry, and why digital vehicle inspections have become such an important tool for shops. Customers want to know that they're only being charged for necessary work, and digital vehicle inspections help your shop show them that.
Digital vehicle inspections are just one aspect of your entire shop's workflow, but are an incredibly powerful foundation that go a long way in making your shop more money.
2024 was a big year for Tekmetric and for the shops we support. Thank you to all the shops that supported us this year and for allowing us to be your partner. Find our 2024 highlights below.
Key customer wins
Tekmetric exists to help shops be more efficient and more profitable. Here are some of the notable wins our shops achieved in 2024:
Number of cars worked on: 28 million +
Number of Tekmetric releases: 44
Hours saved by adding a Smart Job to an RO: 4,700 + Hours
Number of photos added to inspections: 50 million +
Transactions processed through Tekmetric shops: 1.6 million + ($900 million processed)
Average ARO: $913.35 (That’s 167% higher than the national average!)
Top features used by customers:
Digital Vehicle Inspections
Two-Way Messaging
Smart Jobs
Tekmetric Payments
Counter Sales
Top product releases
Mobile app
Tekmetric Mobile allows shops to perform inspections faster and streamline their workflows. It is available for free in the Apple and Google app stores.
Tire suite
Our tire shop software helps shop owners streamline their operations, invoices, tire ordering, inventory management, and ensures regulatory compliance.
Payments
Tekmetric Payments received a rebrand in 2024 with it being added into the Tekmetric main portal plus more financing partnerships.
2024 Awards
G2
Tekmetric took home more hardware in 2024 including the G2 badges for most implementable, best usability and momentum leader. Ultimately, this led us to be ranked first for best auto shop management software by G2.
Silver Stevie Award
Tekmetric received the 2024 Silver Stevie Award for fastest growing tech company.
Houston Business Journal
Tekmetric earned a top 25 ranking in the best places to work for in 2024.
Top events
SEMA/APPEX
This year, Tekmetric had a significant presence at SEMA and APPEX. Our primary focus was on mobilizing and engaging with our customer base, driving demand for Tekmetric solutions, and increasing brand awareness.
At SEMA, the largest automotive trade show in the USA, which attracts about 140,000 attendees, we hosted the 5th Quarter and Yeti Giveaway Happy Hour event in our booth on Tuesday, Wednesday, and Thursday. This event featured drinks, snacks, and a raffle for a Yeti Prize Package, creating a relaxed and engaging networking atmosphere during the last hour of the show.
Vision
VISION Hi-Tech Training & Expo, a premier automotive service event for over 30 years, annually drew over 3,500 attendees. Focused on employee training, it offered hands-on lessons for technicians, service advisor training, and management sessions. The 2024 conference, held from February 19th to March 3rd at the Overland Park Convention Center, covered technical practices, standard operating procedures, KPIs, and service advisor sales approaches.
Tekmetric had a booth at this event, providing valuable networking and learning opportunities. The event also served as a marketing platform for top automotive companies to host sessions, sponsor, and exhibit, connecting with dedicated professionals and contributing to industry excellence. Additionally, we co-hosted a happy hour with Steer on March 1st, which allowed us to interact with more attendees in a relaxed and engaging setting.
Shop Hackers
The Tekmetric team attended Shop Hackers in early August as a Platinum Sponsor. Shop Hackers was one of Tekmetric’s key strategic events of the year, with a large portion of attendees being Tekmetric customers. Our focus as a revenue team was to ensure we leveraged the event and overall investment to:
Mobilize and engage our customer base.
Drive demand and adoption of Tekmetric solutions.
Generate brand awareness and visibility for Tekmetric.
At this event, we had the opportunity to speak directly with attendees and presented Tekmetric Unveiled: Latest Features and Upcoming Innovations, showcasing our newest developments and exciting future plans. We also launched the MVP Customer Advocacy Program, which allows us to recognize and engage our most valued customers. To further enhance the experience, we invited four of our customer shops to attend the event and share their experiences with Tekmetric.
Closing Thoughts
2024 was a big year for Tekmetric and the shops we support. As we look ahead to 2025, we are excited to join forces with Shopgenie and provide even more ways to streamline your shop operations. Lastly, thank you to all of the shops that allowed us to serve you in 2024 and we can’t wait to see what you + Tekmetric accomplish in 2025.
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