Best Auto Repair Software for Multiple Locations (Full Guide)

We’ve all fallen under a “fear of the unknown” spell—whether it stems from waiting for your doctor’s results to come back, or not hearing that check-in text alert from your kid while they’re out with friends. The waiting game can cause our imaginations to run wild with thoughts of “what-if’s.”

Similarly, auto repair customers like the ability to see what’s getting done to their car, if any additional issues were found, and exactly where their car is in the repair process. You can build customer loyalty and enhance your customer service by giving them the ability to see and confirm that everything is going smoothly and according to plan with their vehicle repairs.

Visibility and transparency go beyond just shop-to-customer; it also helps bridge imagination and productivity gaps within your shop.

Tekmetric standardizes how every auto repair shop operates

Running multiple shops should mean more revenue, more repair orders, and more momentum. For most MSOs, it also means more complexity, inconsistency, and time spent putting out fires instead of building the business.

The problem isn't growth. It's that most shop management systems weren't built for it. Separate logins for each location. No unified view of revenue or performance. Processes that drift from shop to shop until every location is running differently and nobody can figure out why the numbers don't match. Tekmetric fixes that at the root — one platform, every location, standardized from day one.

Tekmetric shops see measurable revenue growth as they adopt platform features. Shops average $612 per repair order (ARO), but that number climbs to $741 when they use Digital Vehicle Inspections and reaches around $800 when they add MotoVisuals videos. The lift isn't about charging customers more; it's about transparency, showing them what their vehicle needs so they can make confident, informed decisions. It also builds trust.

The operators running on Tekmetric show what that looks like in practice. Main Street Auto, a nationwide network of community-rooted shops, grew from six locations to more than 115 with Tekmetric at the core of every one. Rush Automotive, in Austin, Texas, saw $9,000 in new revenue in the first month across five locations. CarTech Auto Center, operating across multiple locations in Puerto Rico, grew monthly revenue 48% in nine months. The platform didn't change their ambition. It gave them the infrastructure to act on it.

Customer Experience

Customers Don't Know Which Location Is Your Best. Tekmetric Ensures They Can't Tell the Difference.

Inconsistencies across locations cost you. Skipped DVI photos, estimate delays, and declined jobs that nobody follows up on quickly add up, decreasing your revenue, and negatively affecting customer experience.

The shops that grow their ARO, earn repeat business, and generate the kind of reviews that actually drive traffic all share the same foundation: customers trust them. And trust isn't built in a single interaction — it's built through consistent, transparent communication every single time a vehicle comes in.

Tekmetric gives you the tools to make that consistency automatic. Inspections follow the same template at every location, with photos and video built into the estimate. Customers get their quote by text, approve the work from their phone, and can pay before pickup with Tekmetric Payments built in. Text-to-Pay, card-on-file, and Buy Now, Pay Later options make checkout faster and remove friction from bigger approvals. Their vehicle history travels with them, so when a customer visits a different one of your locations, whoever's at the desk already knows their vehicle history.

With Tekmetric Marketing running in the background, customers get automated appointment reminders, follow-ups on declined services, and service reminders based on real vehicle data. Online booking lets them schedule service 24/7 without picking up the phone. Google Review requests go out automatically after every completed service, turning great work into lasting reputation.

When shops share eight or more inspection photos with customers, ARO goes up because customers can see the repairs their vehicle needs. Euro Car Doctors, in Orange County, Calif., used that approach and grew their average ARO to more than $900. Garagisti, in Houston, Texas, built a practice around transparent, DVI-driven customer communication from day one and has averaged a $1,600 ARO since opening.

What This Looks Like in Practice

• Standardized DVIs, streamlined customer communication, and shared vehicle history across every location so every customer gets the same experience regardless of which shop they walk into
• Text-to-Pay and Buy Now, Pay Later built into checkout to speed up payments and boost approval on bigger repairs
• Automated follow-up on declined services and service reminders that run from real vehicle data, not generic time intervals
• Online booking available 24/7 so customers can schedule service without waiting for business hours
• Google Review requests sent automatically after every completed service — no manual steps required

Permissions & Access Roles

Tekmetric Puts the Right Data in Front of the Right People Across Every Location

When you add a location, you're not just adding bays, you're adding staff, risk, and the need for accountability at a distance. The right access structure makes all three manageable.

Most MSOs hit a wall when they try to manage growing teams without the right controls in place. Too much access creates risk such as errors in repair orders, incorrect discounts, and sensitive financial data visible to people who don't need it. Too little creates friction, leaving advisors waiting on approvals, technicians without job visibility, and managers unable to make calls on their own.

Tekmetric gives you granular, role-based controls across every location. Technicians see their job queue, their assignments, and their hours. Managers have what they need to run their shop without touching another location's data. Advisors can build estimates, communicate with in-store customers, and process payments. Owners see the full portfolio in real time from a single login.

Before switching to Tekmetric, Will Rivera, owner of CarTech Auto Center in Puerto Rico, had to log into each of his five stores separately just to check sales or inventory. There was no unified view of the business, no way to enforce consistency, and no clean data to make decisions from. Within nine months of switching, CarTech had grown monthly revenue by 48%. Once CarTech had the structure to run five locations cleanly, expansion became the goal instead of survival.

What This Looks Like in Practice

• Owner, manager, service advisor, and technician roles with granular, customizable permissions that are set up once and applied consistently at every location
• Cross-location visibility for owners and ops leaders, with shop-level access for everyone else. Accountability is built into the platform and not enforced manually.
• Controlled access to sensitive actions like unposting ROs, giving the right people the ability to correct errors without opening the door to bigger ones

Change Management

Switching Shop Software Doesn't Have to Disrupt Your Business. Here's How MSOs Make It Work.

Adopting new software across multiple locations is a real operational challenge. Tekmetric is built for it, from contract to live in a few days.

Christian Brothers Automotive migrated about 200 stores to Tekmetric in three months. Main Street Auto onboards 20 to 25 new locations a year and keeps growing. These aren't small transitions executed by large IT teams — they're operational rollouts managed by auto repair shop employees, built around Tekmetric's onboarding process.

Every new Tekmetric customer gets a dedicated onboarding manager who builds a rollout plan around your schedule, not a generic timeline. Data migrates. Workflows get configured. And most teams are fully operational within a week of going live, with results measurable within 30 days. That's not a promise. It's a framework Tekmetric has built and refined across thousands of shop launches.

The platform itself is designed to be learned fast. SJ Automotive cut estimate creation time from 40 minutes to about 10 minutes after switching. That's not a team that spent weeks in training. That's a team that picked up an intuitive tool and immediately got more done. When the platform is easy to use, adoption isn't a change management project. It's what happens when the tool earns buy-in on its own.

What This Looks Like in Practice

• A dedicated onboarding manager, data migration support, and a go-live timeline built around your shops, not a one-size-fits-all playbook
• An intuitive platform with a training hub, knowledge base, and U.S.-based support, so your team gets productive fast and stays that way
• Access to the Tekmetric User Group, a community sharing what works, so you grow alongside operators who have already been where you are

Inventory & Parts Sharing

Stop Paying for Parts You Already Own. Tekmetric Gives Every Location Real-Time Visibility Into Stock.

When parts data is fragmented across locations, technicians wait, repairs get delayed, and margin slips through the cracks. Tekmetric centralizes inventory across every shop so your team always knows what's in stock, what's on order, and where to find it.

Multi-location inventory has a way of quietly breaking down. Parts get ordered twice because one location didn't know another had them. Technicians start jobs they can't finish. Reconciliation eats hours at the end of every month. The fix is straightforward: one centralized view of what's in stock across every location, updated in real time.

With Tekmetric, every authorized user sees real-time parts availability across every location. Orders happen directly inside the repair order — no supplier portal, no manual entry, no switching systems. When a technician picks up a job, they can see immediately whether parts are in stock or on order, so they're never starting work they can't complete. And when inventory hits a minimum threshold, reorder alerts surface automatically.

What This Looks Like in Practice

• Real-time parts visibility across every location, connected directly to the repair order workflow so technicians, advisors, and managers always know what’s in stock
• Parts ordering through PartsTech and others, directly from inside the RO. No portal toggling, no duplicate entries.
• Automatic reorder alerts, purchase order tracking, and parts usage reports that give ops leaders a clean view of inventory performance across the portfolio

Profitability & Reporting

The Gap Between Your Best Auto Repair Shop and the Rest Isn't a Mystery. It's a Data Issue.

You know which locations perform. Tekmetric shows you exactly why, in real time, so you can act before the day is done.

Most MSOs are managing with last week's numbers at best. Reports get built manually. Data gets pulled from separate systems. By the time you know there's a problem at a location, the opportunity to act quickly and solve it is gone. That lag doesn't just slow down your decisions, it costs you money in real time.

Tekmetric's portfolio dashboard puts every location's data in one live view. ARO, car count, close ratio, gross profit, and technician efficiency are all filterable by shop, advisor, and date range, giving you a complete picture of what's working and where the gaps are. Seeing your top performer and your underperformer side by side makes it clear exactly what the best shop is doing that the others aren't.

The operators who use this visibility don't just track results — they act on them. Branch Automotive used Tekmetric's real-time data to build nine straight month-over-month increases in ARO, driven by stronger inspections, clearer recommendations, and the kind of customer trust that leads to consistently higher-value work. These aren't outliers; they're what happens when operators finally have the data to make better calls.

What This Looks Like in Practice

• A portfoliowide dashboard showing ARO, car count, close ratio, and gross profit across every location in real time with shop-level filtering so you can see the full picture or drill into one location
• Built-in reporting on technician productivity, DVI impact on ARO, end-of-day reconciliation, and discount and fee analysis — no exports, no spreadsheets, no five-hour Friday afternoon
• Labor and parts matrices that lock in consistent pricing across locations, protecting margins and making every shop’s numbers comparable

Chargebacks are something that no shop owner wants to deal with.

Your business relies on big-ticket sales, and chargebacks on those sales can squeeze your margins.

When a guest goes through their bank or credit card company to get a refund, whether it’s because they were unhappy with the repair or not, it can leave shop owners in a bind where they might have to eat the cost of the labor, parts, and profit.

There are some cases where business owners can make a case against the chargeback, but it can be a lengthy process and most banks and credit card companies will side with the cardholder who’s making the complaint.

Protecting your business from chargebacks doesn’t start when the payment is processed, nor does it end with being reimbursed for a single chargeback. The best way to protect your business from chargebacks is to establish clear, open communication with your guests and adhere to a consistent and secure payment process.

Always Get Your Guests’ Consent Before Doing Work

When your service advisors take guests through the repair order, they should listen carefully to what the client wants; service advisors can never be too careful.

If that means spending some extra time to review the repair order with the guest, it’s time well spent.

A little more time spent on the front-end can save you a lot more time on the back-end. Once the RO is thoroughly reviewed, you can get either written or verbal consent for the work and the cost. It’s worth keeping in mind that it’s easier to document written consent.

Using a shop management system like Tekmetric where the guest can see the courtesy inspection and click through and select the work they want and the work they want to put on hold can set clearer guidelines for both the guest and the service advisor.

Establish a Transparent Relationship with Your Guests

Providing excellent customer service is good practice for any auto repair shop, but it also goes a long way toward preventing chargebacks.

Let your guests know that you’re committed and dedicated to fixing their problem, even if that means taking their vehicle back into the shop if the guest is not 100% satisfied.

If you make it clear to your guests that they can come back to you about any concerns, they are far less likely to go to their bank or credit card company first. And it’s better to do a little extra work to ease the mind of your guest than it is to give away an entire repair order for free or go through legal hassles.

If your shop doesn’t already have one, consider establishing a clear and easy return policy and make it visible to guests via signage or with messaging on repair orders.

Simple policies such as “If you’re not satisfied, call us, and we’ll make it right” can go a long way in terms of letting guests know they should go straight to you if there’s something wrong.