When you and your team are replacing parts during repairs, it’s important to consider what parts you have on hand versus what parts you’ll need to order. If you don’t, you risk overstocking and sinking money into too many units of a particular type of part, or understocking and making a customer wait while you hope that the expedited shipping for a part pulls through.
By having the right inventory and stock management processes in place, you can make it easier for your service advisors and technicians to avoid frustrations. Here are some best practices for inventory and stock management at your auto repair shop.
First, a quick refresher on the difference between inventory and stock. “Inventory” includes the parts you sell to customers and the parts that your shop uses to make repairs (such as wrenches, alignment machines, and engine hoists). On the other hand, “stock” only includes the parts you sell to customers during the usual course of repair work.
Regardless of whether a part falls under inventory or stock, it’s crucial to label every single parts transaction to reduce your risk of accounting gaps, billing inconsistencies, and more. You can avoid these pitfalls by creating a streamlined parts management and reconciliation process.
It might seem natural to label all your parts, even the ones you purchase multiple times per month, as inventory. However, while this process seems efficient, it introduces two problems.
First, you won’t be able to get the clearest view of your shop’s metrics. Say you buy spark plugs and sell them to your customers over 30 times a month. If you count them as inventory, you won’t have a clear picture of just how many spark plugs you’re purchasing a month. Second, you’ll be adding another layer of complexity to your inventory list. If you buy spark plugs, log them as inventory, then sell them to customers and put them in their vehicles, you’ll have to log all of those steps. This can quickly lead to confusion.
If you count the spark plugs as part of stock, you’ll have a much clearer view of the metrics and will be better able to track whether or not you have enough of this oft-used, essential part.
The best way to determine when you should count a part as stock as opposed to inventory is to ask yourself these basic questions:
The answers to each of these questions will get you to your answer. For example, a tire’s business function is to be used in a customer’s vehicle (meaning, you sell it to the customer). If your shop orders a particular brand and size of tires an average of 40 times per month and sells it an average of 38 times per month, you should categorize that as stock.
Ordering too much of a stock part can cut into your shop’s profit margin, but ordering too little of it could keep customer vehicles at your shop longer.
How much of a part to order, and how often to place those orders, depends on your shop’s unique circumstances. For instance, let’s say you determine that your shop needs to sell customers a part only an average of ten times per month, and a few nearby auto parts stores tend to keep that part in stock. In that case, you could adopt a “just-in-time” approach toward that part, buying it as close as possible to the time you’ll need it.
Metrics are the key to accurately maintaining and tracking your stock levels, however, tallying these numbers by hand can be time-consuming. By using a shop management system like Tekmetric, you can simplify and speed up the parts management process.
With Tekmetric, you can log parts as on-hand, in-use, ordered, and above stock or below stock. You can also filter parts by brand, part name, part number, retail price, and primary vendor and see exactly how many units of each part you have available at your shop—and how much each unit costs to buy. Additionally, you can directly order parts and create parts markup matrices from Tekmetric.
Learn how Tekmetric can help you simplify the various elements of the parts management process by signing up for a demo today.