blog

It turns out that the shop owners, service writers, general managers, and technicians that rely on Tekmetric everyday chose us once again as the clear market leader on G2!

Okay, okay, we're sorry for another humble brag... But this is really more about you, the users than it is about us! If you're not familiar, G2 is a peer-to-peer review site. Users just like you can submit reviews and vote on the tools they use everyday, like Tekmetric.

Really, this is all thanks to all the amazing independent shops that do great work every day with Tekmetric. The shops that keep people's vehicles safe and reliable. The heroes that get their customers back on the road every single day!

We were just chosen because you all love us so much! 😳

But that's not all. Tekmetric was also chosen for how easy it is to get your shop up and running!

• Most Implementable Fall 2023
• Most Implementable Small Business Fall 2023
• Fastest Implementation Fall 2023
• Momentum Leader Fall 2023
• Leader Fall 2023

We totally get it, the last thing you want is to have to pause everything you're doing and let the bills pile up, just to relearn how to run your own shop.

That's why we make it as easy as possible, handling all the heavy lifting so your shop can sit back, relax, and hit the ground running right away!

That kind of makes sense, considering Tekmetric was chosen as one of the easiest shop management systems to do business with. 

• Leader Fall 2023
• Easiest To Do Business With Fall 2023
• Easiest To Do Business With Small Business Fall 2023

Tekmetric comes from shop owners, advisors, technicians, and managers just like you. We live, breathe, and execute innovation, the kind of innovation your shops need to get even more value out of the work that shops like yours already do!

We're always working hard to make Tekmetric even better!

Thank you! Thank you for partnering with us, and thank you for helping us create the best possible solution for running an independent auto repair shop!

We're excited to be awarded and regarded so highly, and we strive to keep that level of excellence and support at every step in your shop.

Tekmetric is always being updated, and we’ll never stop working with and supporting shops to help them run efficiently and with fewer headaches, so you can focus on doing what you love!

As an auto repair shop owner, you know how important accurate labor times are for locking in your profit margin on labor and growing your business. But how do you find a labor guide that you can trust and that works with your shop’s estimate process?

Switching to a newer labor guide can be tough for some shops. Many shop owners already trust their physical, paper labor guide; they’ve been using it for years! But that guide probably doesn’t include labor times for repairs on newer vehicles—not to mention it takes up a lot of space.

Digital auto repair labor guides are becoming standard across the industry because of how accessible they are and how they can be continuously updated with labor times for newer vehicles.

If you’re still using your old labor guide, or even a digital labor guide that isn’t working for you, it might be time to find a labor guide that will better meet the needs of your shop. Here are some key features to look for to narrow down your search.

Well, there’s an easy way to make sure none of that happens ever again.

Just like how it’s easier than ever to book an appointment with your doctor, or even your barber, in a matter of seconds online -- your auto repair shop can modernize the scheduling process too.

During a recent webinar, Join Kieran O’Brien Co-founder of ShopGenie Co-Founder, and our very own PJ Leslie, Head of Business Development at Tekmetric, offered their insight on how auto repair shops can provide a modern experience for their customers with online scheduling.

Cars are expensive, complicated machinery that most of us happen to rely on every day. And while we've probably spent a larger portion of our lives driving than we want to realize, the inner workings of their vehicle remain unintuitive to most of us.

That's exactly why your shop exists! To help your customers take care of the costly, sometimes difficult repairs so they can get back to their lives, whether that’s bringing the kids to soccer practice or getting to work on time!

Independent auto repair shops can overcome that skepticism from customers. After all, anything is possible with the right tools for the job. When that comes to customer service, independent auto repair shops can start using those tools with a modern shop-management system.

One that makes the often painful, expensive process, of getting their car fixed as simple, easy, and painless as possible.

More specifically, with Tekmetric, shops can show customers what's wrong with Digital Vehicle Inspections, and even help them cover the unexpected cost of a necessary repair with checkout options like Buy Now, Pay Later.

As a digital solution for auto repair shops, Tekmetric understands the importance of maintaining the highest security possible.  Not only do we want to ensure that our customers receive full transparency anytime their vehicle is in the shop, but we also understand the value of keeping customer data protected and secure. 

Last year, Tekmetric took our data security measures to the next level by achieving SOC 2 Type I compliance – and this year, we’ve stepped up our game to achieve SOC 2 Type II compliance. By earning both SOC 2 Type I and Type II compliances, we aim to continue promoting trust, transparency and security throughout the industry. 

As a company that prioritizes innovative, reliable solutions, Tekmetric is proud to be among the first auto repair shop management solutions to receive SOC 2 Type I and II compliance. These certifications are awarded in accordance with the American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations (SSAE 18). 

What is SOC 2 Type II Compliance? 

SOC 2 Type II compliance is awarded when a system meets five principles:  

• Security. SOC 2 Type II protects the system against any unauthorized access, ensuring customer data is only accessible to approved parties. 
• Availability. This allows for stronger capabilities in monitoring performance, disaster recovery and handling security incidents. For example, Tekmetric has many data centers across the country to promote better disaster recovery. If one center goes down, the others have backup data available, so shops can access their information without missing a beat. 
• Processing Integrity. This quality revolves around quality assurance and process monitoring. The information you process through the system must be complete, authorized and accurate. 
• Confidentiality. We recognize that our partner shops obtain many types of personal data from vehicle owners. SOC 2 Type II compliance assures you and the vehicle owners that visit your shop that their data remains confidential within your system. 
• Privacy. Above all, we want to make sure data is specifically used for its intended purpose. People value dependability, and this certification helps keep your shop’s data private according to the standards specified by the American Institute of Certified Public Accountants (AICPA) and the Canadian Institute of Chartered Accountants (CICA). 

What is SOC 2 Type I vs. Type II?

• Type I: Describes how security and compliance controls are “designed” based on a specific point in time. For example as of March 31st, the organization conducts background checks and has job descriptions for roles and responsibilities.
• Type II: Describes the “design and operating effectiveness over a period of time (audit period),” typically 6-12 months. This assessment shows the SOC 2 control implementation and operating effectiveness over that time period. 

What Does It Mean for My Shop? 

Security is a big concern in the modern auto repair industry – and with good reason. No one wants their data available to the whole world. With SOC 2 Type II compliance, we are able to keep any information that you put into Tekmetric secure, from your shop’s data to your customers’ information. 

This happens without you needing to lift a finger. No need to track the last time you backed up your data or review who has access to your system! You can also assure your customers that their sensitive information is safe when they give it to you. They – and you – can sleep easier knowing the data is protected, and your shop management system meets top-tier industry standards to keep it that way.  

Protecting Data in the Long-Term

At Tekmetric, we’re committed to driving positive change in the auto repair industry by promoting accessibility and transparency for both  partner shops and the public. Achieving SOC 2 Type II compliance demonstrates that Tekmetric not only meets, but surpasses industry standards. We are committed to consistently measuring up on behalf of our customers, and data security is no exception to that rule.

By combining our leading shop management solution with top-class data security, we can better support you and your shop in protecting your data and your customers’ data – all without slowing your team down. Here’s to transparency, trust and reliability! 

You’re looking for the right tool for your shop: something that can manage your shop's workflow efficiently, free you up to spend your time on important shop decisions, and grow your bottom line.

How do you know if a system is designed to grow your business? At the very least, it must measure your business. If a shop management system cannot accurately measure shop performance, it can’t tell you whether or not using that system has improved your business.