Find Reliable Automotive Repair Shop Software That Shops Trust

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Read time: 3 min

We get that looking for a new shop management system can be overwhelming. There are a lot of options to wade through, and a lot of features you need to learn about. But most are probably of you are probably thinking “can this tool do what I need it to?”

To help you wade through all the options out there, the best way to find the right tool for the job is to look for information from the people using those tools every day. That means shop owners, general managers, service advisors, and technicians.

Of course, word of mouth is great, and it's always awesome to get the chance to talk to shop owners and workers in person at industry events, but you don't have to wait. With so many resources at their disposal, we wanted to help shop owners looking for a new shop management system leverage the wealth of information out here like online reviews, user groups, and case studies to help them make the best decision for their team.

Finding the Best Online Shop Management Software Reviews

The best part about the internet is just how much information you can find! But you gotta know where to look. And while you might not be too familiar if you haven't made a software purchase before, we've got you covered.

G2 Reviews

The beauty of G2 is the dedication to creating a resource for business owners, managers, and workers just like yourself and your team.

Users, like shop owners, service managers, or even technicians, can log onto G2 and write reviews of their experience using different tools and platforms.

These reviews help G2 put together an overall score for each specific platform, making it easier for buyers to learn more about the tools they're shopping around for, before buying, with insight only from actual users.

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We're a big fan of G2 in particular. And we can't lie -- transparency is part of our game-- we're a little biased… because of how much our users on G2 love us. Check out our highlights from the Summer and Fall of 2023!

Google Reviews

The most obvious source for reviews would be Google. Simply because the majority of people use Google to find and review businesses, they'll use Google to review their shop management system.

Just like how you'd look for reviews for your local pizza place, search the company’s name, and the reviews will pop up in the company’s business profile.

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At a glance, you’ll be able to see the overall rating users have given the company, and can get more specifics by clicking on the reviews.

However, you might start to see why G2 is such a great resource. While Google reviews are the easiest to find, they’re not necessarily going to be the most in-depth.

Users will generally leave a sentence or a paragraph describing their experience without the larger context around who their business is, what their role is, and how their shop uses their platform.

Company Case Studies 

Auto repair shop software companies frequently publish customer case studies that elaborate on how their customers have benefited from their system, as well as how they’re using it. 

Case studies can give you the most in-depth information because they are based on detailed interviews the company conducts with its customers.

By reading case studies, you can identify shops that have had similar challenges to you.

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Check out some of our own! Like the story behind Sam and his vision for The Garagisti.

See how Sam strategically leveraged Tekmetric to elevate his customer experience, yielding remarkable results in average repair order, customer feedback and more.

What to Look For in Automotive Repair Shop Software Reviews

Whether you turn to software review sites, Google, case studies, or a mix of all of these sources, there are several general things you should look for when you’re reading automotive repair shop software reviews.

What to Look For Why It Matters
Desired features in a shop management system
    Look for reviewers who mention specific features to guage the quality of the system.
Reviewer tenure
    Longer tenure generally means a better udnerstanding of the pros and cons.
Reviewer's job title
    Different reviewers (shop owners vs service advisor vs technician) will have different perspectives.
Likes and dislikes
    Knowing what reviewers don't like is just as important as what they do like.
Ease of transition
    Smooth onboarding is important to get up and running quickly and efficiently.
Customer support experience
    Good customer support is crucial for quick issue resolution and business operations.

Of course, there are some specific types of phrases you should look for as well, based on what you want to prioritize from a shop management system. Here’s a rundown:

[insert table]

Next Steps for Finding the Right Shop Management System for You

After reading multiple automotive repair shop software reviews, you still might want to gather more information before you set up a demo with the company.

You can get that information from various sources:

  • Reach out to the reviewers themselves
  • Ask your existing network  
  • Join coaching groups
  • Read industry publications  
  • Follow shop management systems on social media

Protip: Try to look out for user-groups!

The Tekmetric User Group is an amazing resource for all things Tekmetric and shop management. This dedicated Facebook group is exclusively for current Tekmetric users, where they can provide feedback or ideas, ask questions and network with other shops. Plus you'll get extra insights on new releases and upcoming updates!

Questions to Ask When Searching For Automotive Repair Shop Software

After you’ve narrowed down your search, you might decide it’s time to schedule a demo with the team behind the shop management system you’re considering.

Here are some good questions you can ask during a demo:

  • “Who makes up your leadership team—any former shop owners?”
  • "What specific features do you have to help me boost my shop’s profitability?”
  • “What specific features do you have to make my team’s operations smoother?”
  • “Do you offer email and text notifications as part of your communication tools, so we can reach our guests more effectively?”
  • “How can I best save time at my shop by using your shop management system?”

During the demo, take notes and ask follow-up questions if needed. If you can, try and schedule a second demo with a few of your service advisors and technicians.

Find the Right Shop Software For You and Your Team

Tekmetric is the cloud-based shop management system designed for Auto Repair Professionals who are driving the industry forward.

Gather your questions and meet with one of our Shop Advisors to learn more about Tekmetric!

👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

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In the fast-paced world of auto repair, every minute counts, and your technician's time is your greatest asset. You’re not just managing a business—you’re orchestrating a complex balancing act of diagnostics, repairs, customer interactions, and team coordination. With so much on your plate, wouldn’t it be great if you had a tool that sped up the inspection process and created more customer trust? Well, your wish just came true.

Available for free across app stores, the Tekmetric Mobile App is designed to streamline your inspection process, boost productivity, and build stronger, more trusting relationships with your customers—all while putting more money in your pocket.

The Freedom to Do More, Right from Your Phone

In the world of auto repair, time is money. Every second your technicians spend away from their primary tasks, whether they’re running back to the computer to log information or trying to send and upload pictures, is time that could be spent actually working on vehicles. The Tekmetric Mobile App changes all that by bringing everything your technicians need right to their fingertips.

With the Tekmetric mobile app, your technicians can easily complete digital vehicle inspections directly from their phones (iPhone or Android). No more clipboards, no more back-and-forth to the computer. They can take high-quality photos and videos, accurately document vehicle conditions, and perform detailed inspections on the spot. It’s fast, it’s efficient, and it keeps your team focused on what they do best—repairing cars.

Cut Time Spent on Inspections in Half

The Tekmetric Mobile App isn’t just a convenience; it’s a productivity powerhouse. It streamlines the inspection workflow, allowing your technicians to move seamlessly from one task to the next without skipping a beat. The app’s intuitive interface means there’s no steep learning curve—your team can start using it immediately, saving valuable time from day one.

Imagine the impact on your shop’s efficiency when your technicians are no longer bogged down by administrative tasks. Inspections are completed faster, data is recorded more accurately, and your team is free to focus on getting vehicles back to their owners quickly. This increase in productivity means more cars serviced each day, which directly translates to more revenue for your business.

Increase ARO by adding photos

Trust is everything in the auto repair industry. Your customers need to know that they can rely on you for honest, accurate assessments of their vehicles. The Tekmetric Mobile App helps you build that trust by making it easier than ever to communicate with your customers.

With the app, your technicians can document vehicle conditions with detailed photos and videos, giving your customers a clear, visual understanding of any issues. Instead of just telling them what’s wrong, you can show them. The Tekmetric mobile app takes this to the next level with its photo markup feature, allowing your technicians to visually pinpoint exact issues on the images without slowing down. This transparency not only helps customers feel more confident in your recommendations, but it also fosters long-term relationships based on trust and satisfaction.

When your customers see that you’re being upfront and thorough, they’re more likely to approve necessary repairs and keep coming back to your shop in the future. The Tekmetric Mobile App helps you build that kind of loyalty, one inspection at a time.

Boost Monthly Revenue by $15k

At the end of the day, your shop is a business, and like any business, profitability is key. According to the 2023 Industry Index, Tekmetric shops who add an average of 25 photos and videos to their inspections see their ARO increase to $2500. The Tekmetric Mobile App is designed to help you accomplish just that. You can maximize your earnings by enhancing efficiency and customer satisfaction.

Faster inspections mean more vehicles can be serviced in a day, which leads to increased revenue. Additionally, when customers trust your assessments and feel confident in their decisions, they’re more likely to approve additional services, further boosting your sales. And because the app improves documentation accuracy and reduces the chance of errors, you’re also protecting your shop from costly misunderstandings and disputes.

The Future of Auto Repair is Here—And It’s Free

The Tekmetric Mobile App is more than just a tool; it’s a game-changer for auto repair shops of all sizes. It’s designed to fit seamlessly into your existing workflow, enhancing every aspect of your inspection process while saving you time and money. And the best part? It’s completely free to download and use.

Whether you’re managing a single location or multiple shops, the Tekmetric Mobile App is ready to help you take your business to the next level. It’s intuitive, powerful, and it’s available right now in your favorite app store.

Ready to Transform Your Shop?

Don’t let inefficiencies and outdated processes hold your shop back. The future of auto repair is here, and it’s as simple as downloading an app. Start improving your productivity, building stronger customer relationships, and increasing your profits today.

Learn more about the Tekmetric Mobile App Today. Your team will love it, your customers will appreciate it, and your bottom line will thank you.

Meet the Tekmetric Mobile App: Auto Inspections for the New Era

October 21, 2024

Read time: 3 min

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Your automotive shop is the beating heart of your business. A well-designed basic auto shop layout can streamline operations and refine your business.

When you plan to refresh your auto mechanic shop, consider how to make efficient use of your available space, enhance safety, refine the look and feel of the shop, and improve customer comfort.  Most of all, upgrading the technology that forms the backbone of your business is a major component of a modern auto shop. 

Manage space effectively

No matter how much square footage your shop has, you can maximize your layout to house everything you need. Consider the size and shape of your space before you commit to a specific layout. Evaluate the services you currently or intend to provide so you can plan your space safely and efficiently. 

Some of those considerations include: 

  • Equipment locations: Look at your  permanent installations, such as lifts and compressors as well as movable items.
  • Storage: Organize storage areas so parts and equipment are easily accessible and tidy, both making them easy to find and improving your shop’s appearance and parts storage.
  • Working areas: Set up your workbenches and counter space so technicians can perform detail work away from the vehicle. 
  • Loading bays: Verify your loading bay areas have adequate clearance.  
  • Waiting rooms: Design an appealing space so your customers have a clean, well-lit, and comfortable place to wait. 
  • Administrative offices: Make sure your employees have all the tools they need to keep the business running efficiently.  

Effective space management also plays a big part in keeping an auto shop safe. 

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5 Design Ideas for an Efficient Auto Shop Layout

July 11, 2023

Read time: 3 min

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Repeat jobs are common in auto repair work. How often does a customer walk in and ask for something common like an oil change or a tune-up? Or does your shop specialize in one type of vehicle, and you're constantly handling the same repairs?

What if we told you we could help you build those most common repair orders in a matter of seconds? That way your service writers can focus on providing amazing customer service every time.

Because let’s face it, regardless of the job, your customers are relying on your team to provide the same quality experience they're used to in so many other industries. And if you own multiple shops, then your customers are expecting you to provide the same quality of service at each location.

Canned jobs make it easy for your shop to not only save time when building estimates and serving customers but also make it easy to provide a consistent and smooth customer experience -- in the end making your shop even more money by boosting your shop's average repair order.

How Canned Jobs Can Make Your Shop More Profitable

May 3, 2023

Read time: 3 min

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