How Automotive Work Order Software Replaces Pen and Paper

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May 22, 2023

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Read time: 3 min

Old habits are hard to break, especially when it comes to the physicality of handwritten notes.

A pen and a piece of paper can provide a better sense of security—they’re tangible and tactile. In our minds, we view paper as something we “own”, which makes it seem more reliable and easily obtainable.

But is pen and paper more reliable than digital tools?

Although the trusty pen and paper method does have perks, there’s a time and a place for everything. Which leads us to paper’s modern day competitor: digital software.

Switching paper out for a modern, digital format will enhance legibility, make archiving far easier than having file cabinets full of papers, and will strengthen collaboration across your team. Not to mention, you don’t run the risk of a fire or flood destroying your shop’s backed up data the way a natural disaster would with paper files and documents.

Now, this isn’t to say that digital software will replace every single piece of paper; however, software can successfully improve the efficiency of projects—especially when it comes to running an auto shop.

Let’s bring it back to the initial question: is automotive work order software a replacement for pen and paper? The rough answer is "yes," although there may be times where you still want to have paper as an option.

But many pen and paper tasks can be replaced, and should, for better productivity and organization. Automotive work order software can astronomically enhance your shop’s productivity and organization in ways that traditional methods cannot.

In your personal life, paper can take precedence in whichever way you wish. But in your shop, opting in for a digital system instead of pen and paper has more pros than cons.

Pen & Paper vs. Software

Let’s look at the data on why software has the ability to replace pen and pen and paper: A study conducted by Deloitte in 2019 found that 85% of all SMBs (small and medium-sized business owners) report that the digital tools they are using have helped their business in some way.

The study gathered 1,000 SMBs to take part in the survey. Here are the key findings:

  • Businesses with advanced use of digital tools are five times more likely to reach new customers than their less digitally advanced counterparts.
  • Tech-savvy businesses are three times more likely to create new products and services and are two times more likely to create jobs than those that don’t rely on technology as much.
  • Businesses that leverage digital tools are three times more likely to experience revenue growth and twice as profitable.

Writing things down on a piece of paper definitely has its benefits, and shouldn’t be ridiculed as a form of notetaking. In fact, many individuals opt into pen and paper when they’re either in a hurry, or need to focus and want to prevent any distractions.

I’m sure you’re thinking to yourself, “Why is a digital software company telling me this? Aren’t they selling software?” Well, you’re not wrong, but our team at Tekmetric believes in highlighting all aspects of auto repair shops—and although modernizing your shop is an ideal way to make strides in the auto repair industry—traditional mediums shouldn’t be completely eradicated.

So, before we get into the benefits of software, let’s take a look at when handwritten notes make for an ideal option.

When the Good Ol’ Pen and Paper Still Comes in Handy

Ask yourself when was the last time you used a pen and a piece of paper to jot something down. There’s a good chance it was because of one of the following scenarios:

  1. You were in a hurry,
  2. You needed to focus, or
  3. You wanted to make a note-to-self.

These reasons for taking handwritten notes can also be applicable in your shop. Whether you’re a technician, service writer, or shop owner, focus and efficiency are key components of your day.

Although you may have your habitual way of jotting down thoughts and reminders, where pen and paper are lacking is filling out work orders (or Repair Orders) in your shop. Manually writing down an RO for a customer, even on a templated piece of paper, will get in the way more than it helps.

That’s why creating room for a more secure, efficient, and clean form, like digital work order  software, will enhance your shop in more ways than one.

6 Ways Digital Software will Enhance your Auto Repair Shop

A huge part of auto shop’s are the work orders created, under way, completed, and archived. Having the ability to not only make the process easier for your team, but also streamlining the work order life cycle is a shop innovation you won’t regret.  

1. Effective Collaboration Across the Board

Think of how many moving parts there are in the work order process: technicians collaborate with the service writers on parts needed, repairs completed, and any additional findings that need to be addressed; service writers collaborate with both the techs on in-progress work orders and customers on where their car is at in the repair process; and customers collaborate with the service writers by having to sign off on repairs.  

With pen and paper, the above steps require quite a bit of juggling. The technician might be trading sticky notes with the service writers, and service writers would need to get customers to sign off on estimates, invoices, and repair orders.

At the end of just one repair, your team might have used four or five sheets of paper and a half-dozen sticky notes! With so many pieces of paper shuffling between hands, there is a lot of room for error and inefficiencies.

With automotive work order software your team can track and collaborate on the same platform.

Every person is seeing the same information on their screen, so there is far less room for misinterpretation, error, or lost sheets of paper. Create repair orders, access notes, findings, part orders, and write up the customer with just a few clicks.

Common features include:

  • Built-in DVI’s
  • View employee schedules across the shop
  • Send job statuses to customers via SMS or email estimates/invoices
  • Easily search saved vendors by name, phone, email, or website
  • Give customers the ability to make mobile payments with Tekmerchant
  • View real-time reports of your shop anytime, anywhere you have internet access

‍Tek-Tip: work order software isn’t the only advantage of Tekmetric. Here are additional features that will enhance your shop’s collaboration even more.

2. Clean and Organized Format  

Keeping lists, memos, and notes organized can become a challenge, especially as work orders start to stack up. Organization is vital at any auto repair shop. Just think of how many projects go on in just a day’s time—from the creation of the work order, to the invoice payment.

Digital software eliminates the hassle of keeping paper and file cabinets organized.

Alongside that, it gives your team the ability to cleanly and quickly enter the info they need to, when they need to—whether that’s the service writer entering the customer’s information or the tech entering their findings during the vehicle inspection.

Having work order software will boost the efficiency of your team by keeping everyone on top of tasks and organized throughout the entire process.

A digital “filing” system will make it easier for you to sort, save, share, and find that work order information you’re looking for.

3. Exceedingly More Secure

Digital documents are inherently more secure than paper documents If your shop only uses paper, the risk of information being lost or damaged is inherently higher.

Let’s say an unforeseen natural disaster impacted your shop—whether a fire, flood, tornado, etc.—your data, safely stored, will not be lost. Your shop’s data stream will be backed up with Tekmetric’s secure technology and cloud-based software.

And you already know what would happen if your shop’s document system was managed primarily through physical materials.

Going digital will not only prevent data from getting lost or “stolen”, but will also—quite literally—save your shop’s finances, history, customer information, and team schedules from getting destroyed due to the unexpected.  

Which leads us to another security aspect to highlight: confidentiality. Auto repair software, like Tekmeteric, ensures there is a level of security for all users—whether for your team or your shop’s customers.

And while as a leader you hire trustworthy employees, there are times when team members need to be let go.

If that’s the case, with Tekmetric you can customize permissions to prevent them from taking any personal info from customers and/or the shop.

4. Create Work Orders in Minutes

Think to yourself what all goes into creating a work order: the work order number, the description, the customer’s information, the created/completed dates, the vehicle’s history, customer notes, and so on.

How long would it take you to write down a work order with all of that required information?

Most people on average type faster than they write with a pen.

According to a study comparing typing vs. handwriting, researchers found that those who participated had a typing speed of at least five words per minute faster than writing by hand.

In addition to typing speed, the fact that digital software can pull information from reports and customer notes means a work order that would take 45 minutes to fill out by hand only takes about 10 minutes to fill out with software.

5. Legible No Matter What

One thing that makes hand-written notes so unique is that everyone's handwriting is different.

Now, while your unique handwriting might add a great personal touch to a letter or card, it might not be best suited for situations where legibility is super important—like on an estimate or work memo. And let's face it: not everyone has the cleanest handwriting.

Yes, handwritten notes have situational advantages, but an auto shop is usually not the place for that.

You’ll have to make copies, the technician’s notes might be difficult for people to read, and if any spelling errors or misreading occurs, the possibility of mistakes—whether with a customer’s car, or the shop’s operations—is unfortunately heightened.

What if the service writer was in a hurry writing down a customer’s service issues, and the tech misinterpreted what was jotted down?

Imagine how upset a customer would be if their vehicle started acting up again right after leaving the shop.

With automotive work order software you never have to worry about illegible handwriting or chicken scratch getting in the way of a job well done.

Service writers can type down the customer’s issues, assign the RO to a tech, and the technicians—simply using a smartphone, tablet, or computer—can type out their findings, with detailed photos and videos showing customers exactly what is wrong.

Tek-Tip: Do you have customers or technicians that prefer having physical copies of invoices or inspection reports? With Tekmetric, you can print inspections and repair orders for technicians, or estimates and invoices for customers on-demand. You also have the ability to control what appears on printed estimates, invoices, inspections, and ROs, including your shop’s address, phone number, email, website, and logo.

6. Schedule in Real-Time

Papers take more time to store, find, and recall. Sure, you can just start a new sheet of paper, but then you have duplicate information with various sheets of paper lying around.

And with pen and paper, you can only look at one at a time, which isn’t very manageable in the auto repair industry.

With digital software, you can look at everything, all at once.

Whether it’s pulling up one specific work order, populating all current work orders, or viewing your shop’s whole month calendar.

Having the ability to quickly and instantaneously pencil in appointments is a scheduling must when you have five work orders going on at any one time.  

Service writers: let’s say you have a walk-in at the shop.

Having the ability to quickly enter their info—or if they were a customer in the past, Tekmetric will automatically populate it in the future—is the ideal scenario for both you and the customer.

Work order software will ramp up that efficiency and help you grow your business exponentially.

No Papers Lost, No Time Wasted

Think of how you’re viewing this blog: you’re either reading it from your phone, laptop, or tablet. The benefit of this being online rather than handwritten or face-to-face is that it’s 1) easy to find, 2) takes up no space, and 3) can be easily shared with other shop owners.

Accessing it digitally enhances the experience.

Just as you might be clicking one of the links embedded in the article, you can also click from one Tekmetric feature to the next. From the Job Board, to the shop’s inventory, to the BG canned jobs integration—it’s all just a click away.

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Looking for the best automotive industry conferences and events for 2026? This guide will help you navigate the most impactful automotive conferences and trade shows slated for 2026. We will dive into what makes each event unique, price, location, and more.

Key Automotive Conferences and Trade Shows

When it comes to elevating your auto repair business or career, knowing which events to prioritize is crucial. Each of these conventions offers a distinct experience, catering to different roles in the shop. Let's explore the big events you can’t miss in 2026.

1. Tektonic

What:  Tektonic is a brand new automotive conference for 2026. Whether you're leading the business, managing the front desk, or turning wrenches in the bay, Tektonic offers tailored training to elevate your skills, connect with peers, and drive your career forward in a space built for you.

Come for the shop-tested fixes. Leave with the horsepower to hit top-gear growth. Tektonic is a three-day event built for every shop, no matter your size, brand, or business model. Expect industry-first content, with Tekmetric-backed know-how.

When: April 9-11th, 2026

Where: Marriott Marquis - Houston, TX

Cost: Early bird pricing starting at $750.

Website: https://www.tekmetric.com/tektonic

2. SEMA Show

What: The SEMA Show offers an attendee experience like no other automotive trade show on the planet. It's the best place to see thousands of the newest automotive performance products from new and iconic exhibitors, discover the latest product and vehicle trends, and develop essential skills by attending any one of the 99+ free education sessions – all of which are led by top industry professionals.

The SEMA Show is the premier auto show geared to help small businesses thrive and succeed. The trade-only event enables automotive specialty equipment manufacturers to display alongside automotive manufacturers to debut new, innovative products and connect with industry buyers from all over the world.

When: November 3-6th, 2026

Where: Las Vegas Convention Center - Las Vegas, NV

Cost: Early bird pricing starting at $50

Website: https://www.semashow.com

3. AAPEX

What: Only AAPEX gives you the training, products, and insights to help you stay ahead today and prepare for tomorrow — all while you connect with the entire industry under one roof! Live, interactive demos. Expert-led business education. Our most robust training program yet. It’s all here to give you a jump on every new advancement and the knowledge to tackle your biggest challenges.

Where else can you come face-to-face with the world’s part suppliers showcasing innovations that give you an edge in the here and now — and global perspectives on where the industry is headed next?  Spend three days at AAPEX Las Vegas and make sure you’re ready to steer your business toward success!  

When: November 3-5th, 2026

Where: The Venetian Expo & Caesars Forum - Las Vegas, NV

Cost: Early bird pricing starting at $50

Website: https://www.aapexshow.com

4. NADA

What: NADA Show offers a full program of innovative products, emerging trends and networking opportunities. Four full days of outstanding education, emerging trends and networking opportunities for all areas of your dealership.

When: February 3-6th, 2026

Where: Las vegas Convention Center - Las Vegas, NV

Cost: Early bird pricing starting at $679

Website: https://www.nada.org/nada-show-attend

5. ASTA

What: The ASTA Expo is an annual event that brings together professionals from the automotive aftermarket industry for training, networking, and discovering the latest innovations. Anyone is welcome, including shop owners, managers, technicians, service writers, and anyone in the automotive service and tire industry looking to grow their knowledge, network, and business.

When: September 25th, 2026

Where: Raleigh Convention Center - Raleigh, NC

Cost: Not disclosed for 2026 yet - check website.

Website: https://astausa.org/pages/asta-expo-2025

6. Shop Hackers

What: The annual Shop Hackers seminar provides owners and staff in the independent automotive repair and collision/body industries with: Top-tier knowledge, life-changing personal connections, actionable strategies, increased motivation, one unforgettable experience.

With over a thousand attendees, a large array of vendors, and world-renowned industry leaders, this auto conference is unlike any other in the industry. You may laugh, you may cry, you will eat well, and one thing is for sure — you will walk away changed for the better.

When: July 2026

Where: Murfreesboro, TN

Cost: Not disclosed for 2026 yet - check website.

Website: https://shophackersconference.com

7. Vision

What: VISION Hi-Tech Training & Expo, provides the opportunity for you to expand your knowledge and gain new skills, all while networking with leading automotive service industry professionals. Choose from more than 100 cutting-edge management, technical, and educator training courses. VISION also features a 60,000 square-foot exhibit hall showcasing the latest tools, equipment, and technology.

When: March 5-8th, 2026

Where: Overland Park Convention Center - Overland Park, KS

Cost: Early bird pricing starting at $435

Website: https://visionkc.com/

8. ATI

What: Learn how top-performing shop owners are navigating today’s economy and running more successful, profitable businesses. Our world-class speakers and informative sessions will equip you with the knowledge and tools you need to thrive.

SuperConference is not just about learning; it’s about community. Engage in interactive, team-building activities with the most supportive community of shop owners in the industry. Build relationships that will last a lifetime and grow your network with high-performing peers and professionals.

When: March 18-21, 2026

Where: Hyatt Regency Grand Cypress - Orlando, FL

Cost: Not disclosed for 2026 yet - check website.

Website: https://www.autotraining.net/superconference/

Why you should attend an automotive trade show

Now that we’ve explored some of the top 2026 events, let’s zoom out and consider the benefits of attending automotive conferences.

Networking opportunities

Imagine walking into a room filled with hundreds, even thousands, of people who share your passion, understand your challenges, and are dedicated to the same industry. That's the power of networking at automotive conferences. These aren't just casual conversations; they are opportunities for mentorship, partnerships, collaboration, and mutual growth.

Industry trends and insights

The automotive industry moves at lightning speed. What was cutting-edge last year might be standard this year, and obsolete next. Attending conferences gives you visibility into the future of auto repair. You’ll gain firsthand knowledge of the emerging trends and critical insights that will shape the industry for years to come.

Final thoughts

Finding the right automotive conference for you can be challenging but we hope this guide was helpful. Whether you are just starting your business or have spent your whole life fixing cars, there is an event for you.

More shop resources:

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When it comes to automotive repair, a strong reputation and reliable service are undoubtedly key. But even the best mechanics can benefit from a classic, often-overlooked tool: the business card. In a digital age, you might think these small pieces of stationery are obsolete, but for automotive professionals, they remain a powerful and tangible marketing asset.

The Importance of Business Cards for Mechanics

In the fast-paced world of car repair, a memorable impression can make all the difference. While digital marketing has its place, a physical business card provides a direct and immediate connection.

Auto repair business cards are more than just contact information; they're a miniature billboard for your brand. They convey professionalism and demonstrate that you're prepared and serious about your work. They also serve as a constant reminder of your services, keeping your shop top-of-mind long after an initial interaction. Think of them as a portable advertisement that can be tucked into a wallet, glove compartment, or on a refrigerator, ensuring your contact details are readily available when a customer needs them most.

Beyond initial customer acquisition, automotive business cards can play a crucial role in customer retention. Many shops use them as a simple way to provide their phone number and address, but they can also be integrated into loyalty programs or used to promote new products or services. They are a professional touchpoint that reinforces your brand identity and solidifies trust.

Best Practices for Designing an Automotive Business Card

Designing an effective automotive business card requires a blend of aesthetics and practicality. It's not just about looking good; it's about being functional and memorable.

Brand identity: Does your shop specialize in general automotive repair, or do you focus on specific services like tires or diagnostics? Your business card design should reflect this. If you're known for cutting-edge technology, a more modern and sleek design might be more appropriate.

Quality is king: A flimsy, poorly printed card immediately sends the wrong message. Invest in high-quality cardstock with a professional finish, such as matte or gloss. Metal business cards are becoming more popular and offer a way to stand out. Utilize full-color designs that match your branding.

Simplicity is key: While it might be tempting to cram every service you offer onto your card, resist the urge. An overcrowded card is difficult to read and less impactful. Prioritize essential information and leave plenty of white space.

Stay unique: In a sea of generic business card templates, what will make your car business card stand out? Perhaps a unique shape, a subtle texture, or a clever use of imagery related to your specific automotive repair niche. Don't be afraid to be creative, but always keep clarity and readability in mind.

Utilize both sides: Remember that you have two sides of the business card to work with. Typically, the front is best for contact information, and the back can be a call to action or QR code.

Key Elements to Include in Your Automotive Business Card

A well-designed automotive business card is more than just a pretty face; it's a functional tool that provides all the necessary information for a customer to connect with you. Here are the essential elements to include:

  • Your Shop's Logo and Name: This is your primary brand identifier. Your logo should be clear and recognizable, and your shop's name should be prominently displayed.
  • Your Name and Title: While not strictly necessary for every card, including the owner's or a key auto mechanic's name and title adds a personal touch.
  • Contact Information: This is arguably the most crucial element. Include your phone number, email address, and your physical address. Make sure these are easy to read and accurate.
  • Website Address: In today's digital world, a strong online presence is vital. Include your website URL so customers can easily learn more about your services, read testimonials, or even schedule appointments online.
  • Services Offered: You don't need a comprehensive list, but a few key services can help customers understand your specialty. For example, "Engine Diagnostics," "Brake Service," or "Oil Change."
  • Call to Action: While not always a direct call to action, you can subtly encourage action. For example, if you offer warranties, you might mention "Backed by our 12-month warranty."
  • QR Code: This is a modern and highly effective addition. A QR code can link directly to your website, online scheduling system, or a map to your shop. This makes it incredibly convenient for customers to access more information without having to manually type in URLs.

Tek-Tip: Need help designing your automotive business card? Our free auto repair business card generator can help.

Beyond these essentials, consider adding a tagline that encapsulates your brand's unique selling proposition. For instance, "Your Trusted Partner in Automotive Care" or "Quality Repairs, Unbeatable Service." Some shops even include a small area for appointment reminders on the back, transforming the card into a dual-purpose tool.

Mechanic business card templates

To help you get started with your business card design, we have included some inspiration below.

Auto repair business card ideas

Auto repair business card template.
Auto repair business card example.
Auto repair business card idea.

Tire shop business card ideas

Tire shop business card idea.
Tire shop business card template.
Tire shop business card example.

Mobile mechanic business card ideas

Mobile mechanic business card idea.
Mobile mechanic business card template.
Mobile mechanic business card example.

Which Software is Best for Designing Business Cards?

You don't need to be a graphic designer to create professional-looking automotive business cards. Several software options, ranging from beginner-friendly to professional-grade, can help you bring your vision to life.

For those on a budget or looking for a quick solution, online business card templates from platforms like Canva, Vistaprint, or Zazzle are excellent choices. These platforms offer a vast library of pre-designed business card templates specifically for the automotive industry. They provide intuitive drag-and-drop interfaces, making it easy to customize text, colors, and even upload your logo. They often integrate directly with printing services, simplifying the entire workflow.

For more advanced users who want complete control over their business card design, professional graphic design software like Adobe Illustrator or Adobe Photoshop are the industry standards. These programs offer unparalleled flexibility and precision, allowing you to create truly custom designs from scratch. However, they come with a steeper learning curve and a subscription cost.

Regardless of the software you choose, ensure it allows you to export your design in a high-quality format suitable for professional printing, often a vector file (like AI, EPS, or PDF) or a high-resolution JPG/PNG.

Final thoughts

In an increasingly digital world, the humble business card for an automotive repair shop remains a powerful and tangible marketing tool. It's not just about sharing contact information; it's about making a lasting impression, reinforcing your brand, and fostering trust with your customers.

By adhering to best practices for designing an automotive business card, including all key elements, and leveraging the right software, you can create a mechanic business card that truly represents the quality and professionalism of your shop. Whether you're a seasoned auto mechanic or just starting an auto repair business, don't underestimate the power of a well-designed, high-quality business card.

Auto Repair Shop Business Cards (Ideas & Templates)

June 29, 2025

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