The Best Auto Repair Shop Software Features Increasing Shop Profitability

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July 20, 2023

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Read time: 3 min

One of the most challenging parts of being a service advisor is building trust with drivers. Many drivers already feel apprehensive about spending money on repairs, but you’re still tasked with letting them know exactly what’s wrong with their car. And sometimes, that means identifying more issues than they were expecting.

At Tekmetric, we’ve heard a lot of great tricks of the trade from service advisors like you. And we’ve designed Tekmetric with many of these insights in mind. By leveraging Tekmetric’s capabilities, you can more effectively upsell, cross-sell, and reach more customers—and see your shop’s ARO and gross profits rise.

Here are the best auto repair shop software features within Tekmetric to help you flourish in your role.

Customer Notes

Let’s start by rehashing one of the most fundamental facts about sales: part of selling more work involves making customers happy each visit so they’ll want to return. So, how can you build relationships with customers and make them feel like you’re their go-to shop?

Think back to your own experiences. Have you ever walked into a local business and the employees greeted you by name? Perhaps you paid your doctor a visit for your annual checkup, and the nurse remembered that you don’t like sitting in the waiting room; you like to step out and get a text when it’s your time to see the doctor. Or, maybe you went to a family-owned restaurant, and the owner remembered your go-to order. The fact that these businesses remembered your name and preferences likely left an impression on you, and your shop’s guests are no different.

With Tekmetric, you can enhance each guest’s experience by adding tailored customer notes. Guests will be impressed with your attention to detail and care, and

you’ll always be able to provide that personalized experience that will make your shop stand out.

Maybe Marylynn prefers waiting at the shop until her vehicle’s repairs are done, while Julio prefers dropping off his car and coming back later. By noting that in Tekmetric, you won’t have to ask Marylynn and Julio to remind you what they prefer each time they come in for a repair. You’ll be able to act on the information you have on hand.

Tek-Tip: Customer notes aren’t limited to whether or not guests want to stay with their vehicles.

Consider personalizing your service by including unique notes about your customers:

  • Guests’ favorite drinks, so they can sip on their favorite refreshments in the waiting area.
  • Guests’ preferred nicknames.
  • The correct pronunciation of guests’ names.
  • Their favorite sports teams.
  • Any notes related to their needs. For example, maybe you know that a particular guest always brings his young child who loves SpongeBob, so you can put SpongeBob on the  TV so the child doesn’t get bored.
  • The guest’s profession. For example, if they’re an active member of the armed forces (or a veteran), a healthcare professional, a teacher, a firefighter, or a police officer, your shop can give them a discount.
  • Important dates such as birthdays and anniversaries, so your shop can help guests celebrate these special days.

Above all, keep customer notes positive! Instead of writing that a customer “typically asks too many questions,” you can instead write that the customer “is detail-oriented and really likes to understand the nuances of their repair.” At the end of the day, you don’t want to spread negativity about guests with the rest of your team.

Job Histories and Integrated CARFAX Reports

When a customer has been coming to your shop for years, it can be tough to remember all the work that’s been done on their vehicle. It’s even tougher to get an overview of all the previous work from new customers. However, that knowledge is vital, because it can provide additional context that will help you make repair recommendations.

Tekmetric’s job histories and integrated CARFAX reports make it easier for you and the technicians at the shop to get an accurate picture of previous work that’s been done. With that information, you can make additional recommendations that you might have missed otherwise, and you can upsell that work to the customer—giving them the most holistic repair service possible.

Digital Vehicle Inspections (DVIs)

One of the most impactful ways to sell more work is by leveraging digital vehicle inspections (DVIs). Instead of handing guests a paper inspection, you can send a digital one straight to their device, where they’ll be able to read all the necessary details about the proposed repair work.

You already know how difficult it can be to get some drivers to approve additional work that goes beyond what they thought they needed when they first stepped in. Tekmetric’s digital vehicle inspection feature helps you navigate that issue by bringing another layer of transparency to the game—technicians can attach photos and videos to each DVI, so guests can see for themselves exactly what’s wrong with their cars. As a result, they’ll have peace of mind and trust your recommendations.

Additionally, Tekmetric’s digital vehicle inspections use a “green, yellow, red” color system to show guests the urgency of each proposed repair. Any line item marked “red” needs immediate attention; any line item marked “yellow” can get taken care of on the next visit; any line item marked “green” is all good. With this system, customers get a clear picture of exactly what needs to get done, and when.

Tracking Declined Jobs

After the guest reviews their digital vehicle inspection, they can approve and decline individual jobs. Of course, it’s a win for your shop for every approved job. But as for the declined jobs? Not all is lost.

The guest might want to hold off on a certain repair, especially if they see that it’s in the “yellow” category on their digital vehicle inspection. When they decline that job, you’ll have a record of it in Tekmetric. You can remind the guest about that declined job the next time they visit your shop, or you can reach out to them when the time for that job gets closer.

Tracking declined jobs is one of the most effective ways to sell more work, especially when times are slow. It’s easier to sell to an existing guest who already knows that a certain repair will be necessary in the future rather than marketing to a new customer altogether. Guests will also appreciate the attentiveness of your team; they’ll feel like your shop has their back—they won’t have to risk driving around with a repair that was marked “yellow” a month ago but is now in the “red” category.

Additionally, tracking declined jobs gives you a natural reason to give them a call to check in on them, and sell work without sounding pushy: “Hi there! How’re your brakes treating you? When you came in a few months ago, I saw they were starting to wear. Just wanted to make sure they were still working. Oh, they’re making some noise? Come on in, and we’ll get them replaced.”

Workflow Features: Tech Board & Job Board

Here’s an interesting find from J.D. Power: satisfaction scores drastically decline when customers wait three minutes or more to speak to someone at a service facility.

Tekmetric makes it easier for you to manage tasks from the front desk, so you can remain aware of every repair and be available to greet customers as they walk in.

Specifically, with Tekmetric, you can use the Tech Board to appropriately designate tasks to technicians so that they won’t get overloaded. You can use the Job Board to keep guests updated about the status of their repairs. They’ll be happy that you’re able to get to them quickly and that you’re keeping them informed.

Tekmessage True Two-Way Texting

One of the best ways to get customers to return and recommend your shop to their friends and family is to show them how communicative you are, and how considerate you are of their day-to-day lives.

Think about it. Your guests might be bouncing from meeting to meeting or rushing to make it to lunch with a friend. They want to minimize interruptions and maximize convenience. To help them get through their daily lives with as few hiccups as possible, you can text them updates about their repair status, rather than calling them. Texts are easier for customers to manage if they’re busy, and they are less likely to be misinterpreted from background noise or a fuzzy signal.

True Two-Way Texting enables you to quickly text guests updates about their repairs straight from your workstation. Once you access the Job Board and see that a repair has hit a timeline milestone, you can send a text message to a guest without ever having to leave Tekmetric. On your shop’s side, guest communications will be in one place rather than in disparate locations. There will be a record of who updated which customer and when.

Marketing Integrations

One of the main ways your shop can grow as a business is to reach more customers. Marketing software gives shops access to important features that will make it easier to raise brand awareness, widen your net, and bring in more new customers. Those features include:

  • Call tracking
  • Digital ad creation
  • Customer data analysis

With the use of these features, everyone in your area can know about your shop and the excellent service you and your colleagues provide!

Tekmetric integrates with over 20 of the auto repair industry’s leading marketing tools, including Kukui, MyShopManager, and MechanicNet. By using one of these integrated marketing tools, you can log into Tekmetric and manage everything from one place—no need to deal with multiple tabs and information in disparate locations.

Auto Repair Shop Features Are Just One Part of Customer Service

Auto repair shop features are integral for helping you upsell, cross-sell, and reach more customers in a trustworthy way.

They help you provide stellar end-to-end customer service for every customer from the moment they enter your shop. And it’s not just the “big” things, like an easy-to-understand DVI process and giving customers status updates about their repairs, that matter.

By using the best auto repair shop software features to keep the big picture and the small details in mind, you’ll create lifelong customers who will do word-of-mouth marketing for the shop, which is pivotal to business growth!

Ultimately, you don’t have to be pushy to sell more work. You can do so by genuinely being there for your customers—listening to them and understanding their needs. The more authentic you are when you recommend work, the more it will show customers that you’re actually trying to help them out, not just selling more work for the sake of selling more work. And these are the positive feelings you want all guests to leave with.

FAQ

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Looking for the best automotive industry conferences and events for 2026? This guide will help you navigate the most impactful automotive conferences and trade shows slated for 2026. We will dive into what makes each event unique, price, location, and more.

Key Automotive Conferences and Trade Shows

When it comes to elevating your auto repair business or career, knowing which events to prioritize is crucial. Each of these conventions offers a distinct experience, catering to different roles in the shop. Let's explore the big events you can’t miss in 2026.

1. Tektonic

What:  Tektonic is a brand new automotive conference for 2026. Whether you're leading the business, managing the front desk, or turning wrenches in the bay, Tektonic offers tailored training to elevate your skills, connect with peers, and drive your career forward in a space built for you.

Come for the shop-tested fixes. Leave with the horsepower to hit top-gear growth. Tektonic is a three-day event built for every shop, no matter your size, brand, or business model. Expect industry-first content, with Tekmetric-backed know-how.

When: April 9-11th, 2026

Where: Marriott Marquis - Houston, TX

Cost: Early bird pricing starting at $750.

Website: https://www.tekmetric.com/tektonic

2. SEMA Show

What: The SEMA Show offers an attendee experience like no other automotive trade show on the planet. It's the best place to see thousands of the newest automotive performance products from new and iconic exhibitors, discover the latest product and vehicle trends, and develop essential skills by attending any one of the 99+ free education sessions – all of which are led by top industry professionals.

The SEMA Show is the premier auto show geared to help small businesses thrive and succeed. The trade-only event enables automotive specialty equipment manufacturers to display alongside automotive manufacturers to debut new, innovative products and connect with industry buyers from all over the world.

When: November 3-6th, 2026

Where: Las Vegas Convention Center - Las Vegas, NV

Cost: Early bird pricing starting at $50

Website: https://www.semashow.com

3. AAPEX

What: Only AAPEX gives you the training, products, and insights to help you stay ahead today and prepare for tomorrow — all while you connect with the entire industry under one roof! Live, interactive demos. Expert-led business education. Our most robust training program yet. It’s all here to give you a jump on every new advancement and the knowledge to tackle your biggest challenges.

Where else can you come face-to-face with the world’s part suppliers showcasing innovations that give you an edge in the here and now — and global perspectives on where the industry is headed next?  Spend three days at AAPEX Las Vegas and make sure you’re ready to steer your business toward success!  

When: November 3-5th, 2026

Where: The Venetian Expo & Caesars Forum - Las Vegas, NV

Cost: Early bird pricing starting at $50

Website: https://www.aapexshow.com

4. NADA

What: NADA Show offers a full program of innovative products, emerging trends and networking opportunities. Four full days of outstanding education, emerging trends and networking opportunities for all areas of your dealership.

When: February 3-6th, 2026

Where: Las vegas Convention Center - Las Vegas, NV

Cost: Early bird pricing starting at $679

Website: https://www.nada.org/nada-show-attend

5. ASTA

What: The ASTA Expo is an annual event that brings together professionals from the automotive aftermarket industry for training, networking, and discovering the latest innovations. Anyone is welcome, including shop owners, managers, technicians, service writers, and anyone in the automotive service and tire industry looking to grow their knowledge, network, and business.

When: September 25th, 2026

Where: Raleigh Convention Center - Raleigh, NC

Cost: Not disclosed for 2026 yet - check website.

Website: https://astausa.org/pages/asta-expo-2025

6. Shop Hackers

What: The annual Shop Hackers seminar provides owners and staff in the independent automotive repair and collision/body industries with: Top-tier knowledge, life-changing personal connections, actionable strategies, increased motivation, one unforgettable experience.

With over a thousand attendees, a large array of vendors, and world-renowned industry leaders, this auto conference is unlike any other in the industry. You may laugh, you may cry, you will eat well, and one thing is for sure — you will walk away changed for the better.

When: July 2026

Where: Murfreesboro, TN

Cost: Not disclosed for 2026 yet - check website.

Website: https://shophackersconference.com

7. Vision

What: VISION Hi-Tech Training & Expo, provides the opportunity for you to expand your knowledge and gain new skills, all while networking with leading automotive service industry professionals. Choose from more than 100 cutting-edge management, technical, and educator training courses. VISION also features a 60,000 square-foot exhibit hall showcasing the latest tools, equipment, and technology.

When: March 5-8th, 2026

Where: Overland Park Convention Center - Overland Park, KS

Cost: Early bird pricing starting at $435

Website: https://visionkc.com/

8. ATI

What: Learn how top-performing shop owners are navigating today’s economy and running more successful, profitable businesses. Our world-class speakers and informative sessions will equip you with the knowledge and tools you need to thrive.

SuperConference is not just about learning; it’s about community. Engage in interactive, team-building activities with the most supportive community of shop owners in the industry. Build relationships that will last a lifetime and grow your network with high-performing peers and professionals.

When: March 18-21, 2026

Where: Hyatt Regency Grand Cypress - Orlando, FL

Cost: Not disclosed for 2026 yet - check website.

Website: https://www.autotraining.net/superconference/

Why you should attend an automotive trade show

Now that we’ve explored some of the top 2026 events, let’s zoom out and consider the benefits of attending automotive conferences.

Networking opportunities

Imagine walking into a room filled with hundreds, even thousands, of people who share your passion, understand your challenges, and are dedicated to the same industry. That's the power of networking at automotive conferences. These aren't just casual conversations; they are opportunities for mentorship, partnerships, collaboration, and mutual growth.

Industry trends and insights

The automotive industry moves at lightning speed. What was cutting-edge last year might be standard this year, and obsolete next. Attending conferences gives you visibility into the future of auto repair. You’ll gain firsthand knowledge of the emerging trends and critical insights that will shape the industry for years to come.

Final thoughts

Finding the right automotive conference for you can be challenging but we hope this guide was helpful. Whether you are just starting your business or have spent your whole life fixing cars, there is an event for you.

More shop resources:

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When it comes to automotive repair, a strong reputation and reliable service are undoubtedly key. But even the best mechanics can benefit from a classic, often-overlooked tool: the business card. In a digital age, you might think these small pieces of stationery are obsolete, but for automotive professionals, they remain a powerful and tangible marketing asset.

The Importance of Business Cards for Mechanics

In the fast-paced world of car repair, a memorable impression can make all the difference. While digital marketing has its place, a physical business card provides a direct and immediate connection.

Auto repair business cards are more than just contact information; they're a miniature billboard for your brand. They convey professionalism and demonstrate that you're prepared and serious about your work. They also serve as a constant reminder of your services, keeping your shop top-of-mind long after an initial interaction. Think of them as a portable advertisement that can be tucked into a wallet, glove compartment, or on a refrigerator, ensuring your contact details are readily available when a customer needs them most.

Beyond initial customer acquisition, automotive business cards can play a crucial role in customer retention. Many shops use them as a simple way to provide their phone number and address, but they can also be integrated into loyalty programs or used to promote new products or services. They are a professional touchpoint that reinforces your brand identity and solidifies trust.

Best Practices for Designing an Automotive Business Card

Designing an effective automotive business card requires a blend of aesthetics and practicality. It's not just about looking good; it's about being functional and memorable.

Brand identity: Does your shop specialize in general automotive repair, or do you focus on specific services like tires or diagnostics? Your business card design should reflect this. If you're known for cutting-edge technology, a more modern and sleek design might be more appropriate.

Quality is king: A flimsy, poorly printed card immediately sends the wrong message. Invest in high-quality cardstock with a professional finish, such as matte or gloss. Metal business cards are becoming more popular and offer a way to stand out. Utilize full-color designs that match your branding.

Simplicity is key: While it might be tempting to cram every service you offer onto your card, resist the urge. An overcrowded card is difficult to read and less impactful. Prioritize essential information and leave plenty of white space.

Stay unique: In a sea of generic business card templates, what will make your car business card stand out? Perhaps a unique shape, a subtle texture, or a clever use of imagery related to your specific automotive repair niche. Don't be afraid to be creative, but always keep clarity and readability in mind.

Utilize both sides: Remember that you have two sides of the business card to work with. Typically, the front is best for contact information, and the back can be a call to action or QR code.

Key Elements to Include in Your Automotive Business Card

A well-designed automotive business card is more than just a pretty face; it's a functional tool that provides all the necessary information for a customer to connect with you. Here are the essential elements to include:

  • Your Shop's Logo and Name: This is your primary brand identifier. Your logo should be clear and recognizable, and your shop's name should be prominently displayed.
  • Your Name and Title: While not strictly necessary for every card, including the owner's or a key auto mechanic's name and title adds a personal touch.
  • Contact Information: This is arguably the most crucial element. Include your phone number, email address, and your physical address. Make sure these are easy to read and accurate.
  • Website Address: In today's digital world, a strong online presence is vital. Include your website URL so customers can easily learn more about your services, read testimonials, or even schedule appointments online.
  • Services Offered: You don't need a comprehensive list, but a few key services can help customers understand your specialty. For example, "Engine Diagnostics," "Brake Service," or "Oil Change."
  • Call to Action: While not always a direct call to action, you can subtly encourage action. For example, if you offer warranties, you might mention "Backed by our 12-month warranty."
  • QR Code: This is a modern and highly effective addition. A QR code can link directly to your website, online scheduling system, or a map to your shop. This makes it incredibly convenient for customers to access more information without having to manually type in URLs.

Tek-Tip: Need help designing your automotive business card? Our free auto repair business card generator can help.

Beyond these essentials, consider adding a tagline that encapsulates your brand's unique selling proposition. For instance, "Your Trusted Partner in Automotive Care" or "Quality Repairs, Unbeatable Service." Some shops even include a small area for appointment reminders on the back, transforming the card into a dual-purpose tool.

Mechanic business card templates

To help you get started with your business card design, we have included some inspiration below.

Auto repair business card ideas

Auto repair business card template.
Auto repair business card example.
Auto repair business card idea.

Tire shop business card ideas

Tire shop business card idea.
Tire shop business card template.
Tire shop business card example.

Mobile mechanic business card ideas

Mobile mechanic business card idea.
Mobile mechanic business card template.
Mobile mechanic business card example.

Which Software is Best for Designing Business Cards?

You don't need to be a graphic designer to create professional-looking automotive business cards. Several software options, ranging from beginner-friendly to professional-grade, can help you bring your vision to life.

For those on a budget or looking for a quick solution, online business card templates from platforms like Canva, Vistaprint, or Zazzle are excellent choices. These platforms offer a vast library of pre-designed business card templates specifically for the automotive industry. They provide intuitive drag-and-drop interfaces, making it easy to customize text, colors, and even upload your logo. They often integrate directly with printing services, simplifying the entire workflow.

For more advanced users who want complete control over their business card design, professional graphic design software like Adobe Illustrator or Adobe Photoshop are the industry standards. These programs offer unparalleled flexibility and precision, allowing you to create truly custom designs from scratch. However, they come with a steeper learning curve and a subscription cost.

Regardless of the software you choose, ensure it allows you to export your design in a high-quality format suitable for professional printing, often a vector file (like AI, EPS, or PDF) or a high-resolution JPG/PNG.

Final thoughts

In an increasingly digital world, the humble business card for an automotive repair shop remains a powerful and tangible marketing tool. It's not just about sharing contact information; it's about making a lasting impression, reinforcing your brand, and fostering trust with your customers.

By adhering to best practices for designing an automotive business card, including all key elements, and leveraging the right software, you can create a mechanic business card that truly represents the quality and professionalism of your shop. Whether you're a seasoned auto mechanic or just starting an auto repair business, don't underestimate the power of a well-designed, high-quality business card.

Auto Repair Shop Business Cards (Ideas & Templates)

June 29, 2025

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