Tekmetric CEO Sunil Patel Talks Mindset and Growing Your Auto Repair Business

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April 26, 2022

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Read time: 3 min

“If you are interested in picking up a new hobby like boating, you’ll do everything you can to learn more and more and more. Why can’t you do that with your auto repair shop?

Is it because it’s boring?

Is it because it’s not the same?

It doesn’t excite you as much as your hobby would?

If you take a second and stop to think, you’ll realize you can have any hobby in the world if you focus on your repair shop and get it to where it needs to be.

There is no waiting for the right person to walk through the door. There is no waiting for the right technician."

"It has to happen right now, today."

Tekmetric Co-CEO and Co-Founder Sunil Patel recently joined Kelsey Outram on the LIFT Your Shop Podcast to talk tech, mentorship, and transforming your auto repair business.

From medical school to law enforcement, Sunil tried his hand at a variety of fields over the years, but eventually all roads led him to founding Tekmetric with Prasanth Chilukuri in 2016.

Tekmetric quickly became the preferred shop management system in the auto repair industry.

And if you ask Sunil why, he’ll say it’s all about mindset.

If you’re a shop owner who has been feeling stuck, here are six steps you can take to shift gears.

1. Define Your Goals

“When you really set your mind to something, it subconsciously changes how you behave as a human, as a person. And you hone in on what you’re trying to accomplish and you accomplish that task.”

Here are some examples of goals you might hear people talk about in the auto repair industry:

  • “I want to make one million dollars in revenue this year."
  • “I would like to add another bay to the shop by the end of the year."
  • “I want to open another location in 2023.”

What do these goals all have in common? They are specific, achievable, and easy to track.

In the same way that it’s difficult to plan a vacation without having a travel destination in mind, it’s difficult to achieve a goal if you never set one in the first place.

Knowing where you want to go is the first step toward figuring out a roadmap to get there.

2. Accept That Change is Part of the Process

“Forget about the technology and software and all that for a moment, and ask yourself this: Are you happy with where you are today running your shop? And if the answer is no, then dig deeper.”

Whether your shop is looking to switch parts suppliers or invest in a new shop management system, change can be intimidating.

Many shops experience growing pains, but keeping an open mind is essential to driving your business forward.

3. Be Willing to Ask for Help

“We are just the shop management system or the tool that a repair shop uses to process the information in the repair shop. But success has to do with more than a tool. You have to have a breakthrough."

"You have to realize that there is something happening in my repair shop that I need help fixing. You have to be willing to ask for help…Really observe and listen to all the voices saying there’s a better way to run an auto repair shop.”

Tradeshows and conferences offer great networking opportunities, but you may not always be able to attend.

If you’re looking to connect with other repair shop owners and build relationships within the industry, Sunil recommends joining Facebook groups and listening to automotive industry podcasts.

4. Connect With a Mentor

“A lot goes into running an auto repair shop. It’s not just about knowing the fundamentals of running a business, but it’s the way people interact, the way you propagate information, the way you receive information, and what you do with that information. It’s the way organization or structure is designed.

There’s a lot of little nuances in dealing with people that you’re not going to get just by trial and error…I think having a mentor is really important for anything you do in life. I’m getting coaching today in running Tekmetric."

Mentors are human and chances are they’ve made some mistakes. A good mentor will ensure you don’t make the same mistakes they did.

Tek Tip: Looking for a book recommendation? Sunil recommends “The Five Dysfunctions of a Team” by Patrick Lencioni.

5. Be a Team Player

“There’s a lot of trust that goes into running a team. At Tekmetric, we don’t want to lose sight of those team dynamics as we grow and develop as a company. More than anything, we want to make sure everyone is operating with a common goal and everybody’s in sync…If even one team or one area falls out, then the whole machine breaks apart.

The goal is to try and get this machine to spin at a faster rate, slowly and incrementally by making small adjustments. We want to elevate everybody while achieving our goals together."

Tekmetric recently accepted a Silver Stevie Award® at The 20th Annual American Business Awards® for Achievement in Growth. We’ve grown tremendously over the past year, and although we consistently release new features and integrations (like our first-of-its-kind OEC RepairLink integration, our team player mindset has always stayed the same.

Tek Tip: Make sure your partners are team players, too.

6. Leverage Technology

“We have a new generation of car drivers on the road that don’t want to come in and speak to somebody or pick up a phone call. They want the convenience of technology on their cell phone to look and see what’s wrong with their vehicle, approve and decline jobs, pay for the repair, and then just come and collect the vehicle.”

Shops that leverage technology have more scalability. Tekmetric offers auto repair shops a frictionless shop management experience with improved efficiency and workflow.

Having the freedom to step away from the shop and trust that everything is under control empowers shop owners to focus less on micromanaging and more on leadership. Tekmetric puts you in the driver’s seat.

In the words of Sunil:

"You have to be intentional and ready to make the change. Trust in the process. If you focus on mindset first, the business practices and success will eventually follow.”
👉 Ready to grow your automotive business? [Book a personalized Tekmetric Demo Here]

FAQ

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The features and capabilities found in modern repair shop software will fall into two main categories:

  • Features that enable you and your team to work more efficiently
  • Features that enable you and your team to enhance the customer experience

Ultimately, the modern features we’re about to dive into will free up your time as a shop owner. Instead of stressing over small day-to-day details, you’ll be able to focus more on the high-level aspects of advancing your business.

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Modern Features to Look For in Repair Shop Software

July 24, 2024

Read time: 3 min

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Automotive repair manuals are packed with detailed instructions. Instead of grappling with trial and error, technicians can follow step-by-step guides. This boosts confidence and reduces repair times. These manuals aren't just about fixing problems. They provide insights into preventive maintenance, helping technicians keep vehicles in tip-top shape. More uptime for a vehicle means happier clients and fewer surprise breakdowns.

Key Benefits of Auto Repair Manuals

  • Detailed Instructions: Clear, step-by-step procedures make repairs efficient and straightforward.
  • Accurate Information: Ensures that the latest techniques and specifications are being used.
  • Preventive Maintenance Tips: Helps keep vehicles in better shape for longer.
  • Enhanced Learning For New Techs: Fast-tracks new mechanics by providing valuable knowledge.

Good manuals go beyond just the basics. They often include diagrams, diagnostic trouble codes, and even tips from experienced technicians. This can be a game-changer, especially for those rare, hard-to-solve problems.

Quality manuals foster consistency. Regardless of which technician picks up the job, the repair approach remains standardized. This is essential for shops that aim to maintain a reputation for reliability.

In summary, investing time in finding and using quality car repair manuals is a no-brainer for any technician aiming for efficiency, accuracy, and safety in their work.

The Best Car Repair Manuals

1. Factory Service Manuals (FSM): The Gold Standard

When it comes to automotive repair, Factory Service Manuals (FSM) are considered the best in the market. These manuals come directly from the car manufacturer, providing the most accurate and detailed information available. FSMs are the backbone of any serious technician's toolkit. Their reliability and depth make them indispensable, ensuring that every nut and bolt is turned precisely according to manufacturer guidelines.

Pros

  • Accuracy: FSMs offer the exact specs and procedures recommended by the manufacturer. It's as close as you can get to OEM (Original Equipment Manufacturer) specifications.
  • Detail: These manuals feature in-depth diagrams, step-by-step procedures, and comprehensive troubleshooting instructions. They cover everything from basic maintenance to complex repairs.
  • Comprehensive Coverage: FSMs cover all models and variations of a particular vehicle. Whether you're dealing with a base model or a fully loaded version, the FSM has you covered.
  • Updates and Revisions: Manufacturers often update FSMs to include fixes for common issues, recall information, and software updates. You get the latest and greatest info.
  • Online Options: Manufacturer websites, auto forums, and E-commerce platforms often offer these manuals in digital format.

Cons

  • Cost: Depending on the manufacturer, these manuals can be more expensive than other options.
  • Learning Curve: Factory Service Manuals are written to professionals and do not offer as much explanation as other manuals.
  • Access: Online versions might require proprietary software or access through specific portals.

2. Chilton Repair Manuals: Accessible and Beginner-Friendly

Chilton auto repair manuals have earned a reputation for being highly accessible and easy-to-use, making them a favorite among DIY enthusiasts. These manuals provide detailed information that is crucial for diagnosing and repairing a wide range of vehicles. They also provide maintenance schedules to keep your cars on the road longer.

Pros

  • User-Friendly: Unlike Factory Service Manuals, Chilton uses clear and easy-to-understand language making even complex repairs easier to understand and execute.
  • Detailed Diagrams and Illustrations: Visual aids enhance comprehension, providing clarity on intricate parts and procedures.
  • Troubleshooting Sections: Identify problems quickly with systematic guidance to diagnose and fix common issues.
  • Layout: Chilton manuals are organized in a way that makes finding information quick and painless. Indexes and tabulated sections ensure that users can quickly navigate through the content without unnecessary hassle.
  • Online Options: Chilton auto repair manuals can now be accessed online, providing additional convenience for tech-savvy technicians and DIYers. Benefits include instant access, search functionality and regular updates.
  • Cost: Some libraries and websites feature these manuals for free making them a more budget-friendly option for DIY enthusiasts and small auto shops.

Cons

  • Generic Content: While comprehensive, Chilton manuals may not be as detailed as Factory Service Manuals, especially for complex repairs. Chilton tries to cover a range of models, which can sometimes lead to less specific guidance.
  • Visuals: Chilton can be stingy on visuals and may not be best for those technicians who prefer diagrams and graphics.
  • Complex Repairs: May lack the depth needed for very advanced or intricate repairs that professional mechanics might require.
  • New Models: May not always cover the very latest models immediately after they are released.

3. Haynes Repair Manuals: DIY Friendly Guides

Haynes auto repair manuals have been a go-to for DIY enthusiasts because they use easy-to-understand language and more visuals than other options. These guides excel in breaking down complex automotive tasks into simple, easy-to-follow steps. Each manual is backed by hands-on reviews, ensuring the steps and procedures actually work. This reliability adds a layer of trust, making these guides a dependable companion for any repair task.

Pros

  • Visuals: Haynes repair manuals offer more photos and illustrations than Chilton.
  • Comprehensive Coverage: Haynes auto repair manuals cover everything from maintenance and troubleshooting to engine and transmission repair. However, they do not offer as much depth as Factory Service Manuals.
  • Tips and Tricks: Cost and time saving tips from experts are included in Haynes manuals to speed up any repair project.
  • User-Friendly: Written in plain English with large text, headings and lie-flat design make this manual easy to read even with greasy hands.
  • Digital Options: Online versions are available and feature search functionality, zoomable images and bookmarks. Haynes is typically cheaper than Factory Service Manuals.

Cons

  • Shallow Content: While Haynes offers comprehensive coverage, more experienced mechanics prefer Factory Service Manuals for more specific guidance.
  • Coverage for New Models: May not immediately cover the latest vehicle models or recent changes in technology.
  • Specialized Repairs: Might not cover specialized or unique repairs that are specific to certain models or configurations.

4. AllDATAdiy: Online Subscription for Advanced Users

ALLDATAdiy repair manuals offer original factory repair information that professionals use, including maintenance schedules, diagrams, and repair procedures. However, they only offer an online subscription-based model with no print options. These manuals are typically preferred by professional technicians and have a larger learning curve for DIY enthusiasts.

Pros

  • Factory-direct: Information is straight from the factory and has not been edited.
  • Updates: Regular updates cover newer car models and reflect the latest information.
  • Accessibility: Online format enables you to take this with you wherever you need it (as long as you have a stable internet connection).
  • Comprehensive:  Offers in-depth diagnostic and troubleshooting guides to help identify and fix issues accurately. ALLDATAdiy provides more advanced information than Haynes or Chilton.

Cons

  • Cost: ALLDATAdiy can be more expensive than other auto repair manual options because of the subscription-based pricing model.
  • Learning Curve: The information can be technical and may assume a certain level of expertise, which can be challenging for novice DIYers.
  • Interface: ​​The digital platform might have a learning curve, particularly for those who are more accustomed to using printed manuals.

5. E-Manuals Online: Convenience in the Digital Age

Navigating car repairs has never been simpler, thanks to the rise of e-manuals. No more flipping through bulky paperback manuals—technicians now have repair information at their fingertips, right on their devices. The world of auto repair is rapidly evolving, and e-manuals are leading the charge toward a more efficient, convenient, and eco-friendly future.

Pros

  • Accessibility: Technicians can access manuals 24/7, whether in the shop or on-site at a customer's location. These manuals can be accessed digitally, printed or downloaded for offline use.
  • Search Functionality: Quickly locate specific information using keyword searches, saving precious time.
  • Environmentally Friendly: Reduces the need for printed materials, contributing to environmental sustainability.
  • Cost: Generally less expensive than printed manuals or subscription-based services like ALLDATAdiy.

Cons

  • Digital Proficiency: Users need a basic level of digital proficiency to navigate and use the manuals effectively.
  • Updates: Unlike subscription services, E-Manuals may not receive regular updates, potentially leading to outdated information, especially for newer vehicle models.
  • Technical Depth: E-Manuals may assume a certain level of mechanical knowledge, which can be challenging for beginners. They may lack the depth required for very advanced or specialized repairs compared to Factory Service Manuals.

6. MOTOR Auto Repair Manuals: Professional Grade Manuals

MOTOR vehicle service manuals are widely used by professional mechanics and automotive technicians. They provide extensive coverage, detailed diagnostics, and professional tools that are essential for efficient and reliable vehicle repairs. However, their cost, complexity, and professional focus may make them less suitable for casual DIY users.

Pros

  • Extensive Coverage: Provides detailed repair procedures, diagnostic information, and maintenance schedules for a wide range of vehicle makes and models.
  • Up-to-Date Information: Regularly updated to include the latest service bulletins, recalls, and technical updates from manufacturers.
  • Print and Digital: Available in both print and digital formats, catering to different preferences and needs.
  • Labor Time Guides: Includes labor time estimates for various repairs, which are useful for both professionals and customers to estimate repair costs.

Cons

  • Cost: Generally more expensive than consumer-oriented manuals like Haynes or Chilton with online options having recurring subscription fees.
  • Technical Language: Written for professionals, so the language and terminology may be difficult for novice or DIYers to understand.
  • Professional Orientation: Primarily targeted at professional mechanics, which means it may not always consider the needs of DIY enthusiasts.

7. Car Repair Forums and Online Communities

Auto repair forums and communities offer a treasure trove of knowledge that complements online auto repair manuals. Technicians can gain real-world insights, share experiences, and solve unique issues by participating in these interactive platforms. Top platforms include Reddit, YouTube, FaceBook, Instagram and more.

Pros

  • Build Relationships: Forums and communities provide opportunities to converse with fellow mechanics and learn from peers.
  • Relevant Information: Chances are that if you have had a question that someone else has asked it before you did. Provides up-to-date information.
  • First Hand Information: Learn from those in the field with first hand knowledge.
  • Cost: Most car repair forums are free to join and use, making them an affordable resource for information and troubleshooting.

Cons

  • Inconsistency: Each forum has different rules for members and it can take awhile to find the information you are looking for.
  • Quality of Information: Information can vary in accuracy, as advice is given by users with different levels of expertise and experience.
  • Standards: Solutions may vary in quality and reliability, and some suggestions may not follow professional or manufacturer guidelines.

How to Choose The Best Auto Repair Manual

Selecting the best auto repair manual can make a huge difference in terms of efficiency and ease of fixing vehicles. Technicians should consider a few key factors before settling on a manual:

  • Coverage: Make sure the manual covers the specific make and model of the vehicle being serviced. Some manuals offer broader coverage, while others are more specialized.
  • Detail: Look for manuals that provide step-by-step instructions, diagrams, and photos to make the repair process as clear as possible.
  • User Reviews: Check out what other techs are saying. Real-world feedback can offer insights into the manual's reliability and usefulness.
  • Updates: The automotive world changes constantly. Manuals that receive regular updates will always have the latest information and procedures.
  • Cost: Consider the price but also weigh it against what you’re getting. Sometimes paying a bit more means getting a lot more in value, other times it is best to opt for a free version from a library or website.
  • Accessibility: Evaluate how you will access the manual. Can it be easily viewed on a smartphone or tablet while you’re in the shop? Is there a downloadable option for offline use?

Always remember, the best manual is the one that fits your specific needs and workflow. Each repair shop is different, and what works for one might not work for another. Be strategic and thoughtful to ensure you’re choosing a resource that will serve you well in the long run.

The Best Auto Repair Manuals Of 2026 (Online & Print)

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G2 is a peer-to-peer review site that scores different platforms and tools just like Tekmetric based on reviews from users, just like you.

Leveraging all the data, reviews and input they collect throughout the year, G2 analyses the results and announces the clear software leaders in a number of categories.

And Tekmetric was named a leader in not one, not two, but FIVE categories for Auto Repair Software, and has been awarded five new badges from G2 for their 2023 Summer Spotlight!

That means its.. TIME FOR SOME BURNOUTS! LETS GO!

Those five categories include:

  1. Auto Repair Software Momentum Leader 
  2. Auto Repair Software Small Business Leader
  3. Summer 2023 Auto Repair Software Leader
  4. Best Relationship With Users
  5. Easiest To Do Business With

Sorry for the humble brag, but honestly, this is all because of you, the users of Tekmetric!

Shop owner's, service manager's and technician's love for how easy Tekmetric makes it to run your shop is the star of the show here.