“If you are interested in picking up a new hobby like boating, you’ll do everything you can to learn more and more and more. Why can’t you do that with your auto repair shop?
Is it because it’s boring?
Is it because it’s not the same?
It doesn’t excite you as much as your hobby would?
If you take a second and stop to think, you’ll realize you can have any hobby in the world if you focus on your repair shop and get it to where it needs to be.
There is no waiting for the right person to walk through the door. There is no waiting for the right technician."
"It has to happen right now, today."
Tekmetric Co-CEO and Co-Founder Sunil Patel recently joined Kelsey Outram on the LIFT Your Shop Podcast to talk tech, mentorship, and transforming your auto repair business.
From medical school to law enforcement, Sunil tried his hand at a variety of fields over the years, but eventually all roads led him to founding Tekmetric with Prasanth Chilukuri in 2016.
Tekmetric quickly became the preferred shop management system in the auto repair industry.
And if you ask Sunil why, he’ll say it’s all about mindset.
If you’re a shop owner who has been feeling stuck, here are six steps you can take to shift gears.
1. Define Your Goals
“When you really set your mind to something, it subconsciously changes how you behave as a human, as a person. And you hone in on what you’re trying to accomplish and you accomplish that task.”
Here are some examples of goals you might hear people talk about in the auto repair industry:
“I want to make one million dollars in revenue this year."
“I would like to add another bay to the shop by the end of the year."
“I want to open another location in 2023.”
What do these goals all have in common? They are specific, achievable, and easy to track.
In the same way that it’s difficult to plan a vacation without having a travel destination in mind, it’s difficult to achieve a goal if you never set one in the first place.
Knowing where you want to go is the first step toward figuring out a roadmap to get there.
2. Accept That Change is Part of the Process
“Forget about the technology and software and all that for a moment, and ask yourself this: Are you happy with where you are today running your shop? And if the answer is no, then dig deeper.”
Whether your shop is looking to switch parts suppliers or invest in a new shop management system, change can be intimidating.
Many shops experience growing pains, but keeping an open mind is essential to driving your business forward.
3. Be Willing to Ask for Help
“We are just the shop management system or the tool that a repair shop uses to process the information in the repair shop. But success has to do with more than a tool. You have to have a breakthrough."
"You have to realize that there is something happening in my repair shop that I need help fixing. You have to be willing to ask for help…Really observe and listen to all the voices saying there’s a better way to run an auto repair shop.”
Tradeshows and conferences offer great networking opportunities, but you may not always be able to attend.
If you’re looking to connect with other repair shop owners and build relationships within the industry, Sunil recommends joining Facebook groups and listening to automotive industry podcasts.
4. Connect With a Mentor
“A lot goes into running an auto repair shop. It’s not just about knowing the fundamentals of running a business, but it’s the way people interact, the way you propagate information, the way you receive information, and what you do with that information. It’s the way organization or structure is designed.
There’s a lot of little nuances in dealing with people that you’re not going to get just by trial and error…I think having a mentor is really important for anything you do in life. I’m getting coaching today in running Tekmetric."
Mentors are human and chances are they’ve made some mistakes. A good mentor will ensure you don’t make the same mistakes they did.
Tek Tip: Looking for a book recommendation? Sunil recommends “The Five Dysfunctions of a Team” by Patrick Lencioni.
5. Be a Team Player
“There’s a lot of trust that goes into running a team. At Tekmetric, we don’t want to lose sight of those team dynamics as we grow and develop as a company. More than anything, we want to make sure everyone is operating with a common goal and everybody’s in sync…If even one team or one area falls out, then the whole machine breaks apart.
The goal is to try and get this machine to spin at a faster rate, slowly and incrementally by making small adjustments. We want to elevate everybody while achieving our goals together."
Tekmetric recently accepted a Silver Stevie Award® at The 20th Annual American Business Awards® for Achievement in Growth. We’ve grown tremendously over the past year, and although we consistently release new features and integrations (like our first-of-its-kind OEC RepairLink integration, our team player mindset has always stayed the same.
Tek Tip: Make sure your partners are team players, too.
6. Leverage Technology
“We have a new generation of car drivers on the road that don’t want to come in and speak to somebody or pick up a phone call. They want the convenience of technology on their cell phone to look and see what’s wrong with their vehicle, approve and decline jobs, pay for the repair, and then just come and collect the vehicle.”
Shops that leverage technology have more scalability. Tekmetric offers auto repair shops a frictionless shop management experience with improved efficiency and workflow.
Having the freedom to step away from the shop and trust that everything is under control empowers shop owners to focus less on micromanaging and more on leadership. Tekmetric puts you in the driver’s seat.
In the words of Sunil:
"You have to be intentional and ready to make the change. Trust in the process. If you focus on mindset first, the business practices and success will eventually follow.”
The customer experience begins from the time vehicle owners bring in their car all the way to the final touchpoint: the payments portion. Integrated payments meet customers where they are in today’s digital market whether that means they can pay from their home, pick up their vehicle after hours or pay from states away for college students to pick up their car. Beyond approving an estimate and two-way texting, customers can pay wherever they are, whenever it is most convenient for them. Integrated payments facilitate shop efficiency, improve the customer experience and meet customers where they need to be.
1. Facilitate shop efficiency
Integrated payments help the shop run more efficiently with a visible, centralized location. Service advisors maximize the shop’s workflow and drive the bottom line because they can complete more repairs due to efficiency. Integrated payments allow customers to pay without being at the shop or needing a physical credit card. Forgot your credit card at home? Not a problem!
Tekmetric’s text- to-pay feature allows your customers to pay anytime, from anywhere - whether they’re a busy professional who needs to pick up after hours or a parent paying for repairs for their college student. Text-to-Pay allows you to get the repair done and be able to pay for it without a major disruption to your daily routine or needing a physical credit card to make a payment.
2. Improve the customer experience
Along with facilitating shop efficiency, integrated payments streamline the automotive customer experience with a unique opportunity to drive revenue to the shop while also providing a value-added experience to the customer. Customers will remember how convenient (or inconvenient) it was to pay during the final touchpoint of the auto repair process.
In addition to text-to-pay,integrated payments offer flexible, forward-thinking solutions that allow shops to save time and effort when managing funds and customer payments. Shop owners can share invoices and accept payments via text and email, enabling the customer to pay directly from their smartphone and pick up the vehicle when it is convenient for them.
3. Meet customers where they want to be
Most auto repair purchases are surprise purchases that not even the best budgeter can anticipate. With integrated payments, Tekmetric caters to the customer’s budget and needs. Not the other way around. Repairs can be a stressful experience so why not make the customer’s life easier by allowing them to pay from home, from states away or in installments?
Offering Buy Now, Pay Later options, allows you to meet the customer where they are financially by providing installment payment options. When your customers need to get the repair done but do not have the budget to be able to pay for it in full in one sitting, BNPL meets your customer where they are financially while also ensuring the safety of the vehicle owner by getting the repair done.
Digital payments are necessary for auto repair shops in the modern digital market. By implementing customer-centric digital solutions, you can significantly improve your shop’s customer experience by meeting customers where they are, reaching new ones and increasing your shop’s workflow efficiency. Making the last touchpoint of the experience more convenient creates a positive, lasting impression on the vehicle owner and creates trust with your repair shop – encouraging them to become a loyal customer and generate repeat business or referrals.
Many mechanic shops are finding success by utilizing new apps that can help speed up inspections, car repairs, diagnostic readings and more. These apps can help everyone from dealerships and repair shops to mobile mechanics and DIYers. Here is our selection of the best car repair apps and online resources by use type.
Diagnostic and code reader apps
Torque Pro: Torque is a vehicle diagnostics tool and scanner that uses an OBD II Bluetooth adapter to connect to your OBD2 engine management. It can use the GPS to provide tracker logs with OBD engine logging so you can see what you were doing at any point in time.
It works on any vehicle that uses the OBD 2 standard (most vehicles built after 2000, but can work for vehicles as far back as 1996). The app needs a Bluetooth OBD2 adapter to work. Torque is currently $4.95 and available in the Google Play Store.
Car Scanner ELM OBD2: Car Scanner offers OBD code scanning, sensor data and more. You can also reset DC fault codes with this app. It uses an OBD 2 Wi-Fi or Bluetooth adapter to connect to your OBD2 engine management.
RepairSolutions2: TheRepair Solutions app guides you from diagnosis to fix. It pairs with the newest generation of compatible OBD2 decoders and scanners to deliver the most comprehensive automotive repair database with verified fixes from ASE Master Technicians.
Tekmetric Mobile: Tekmetric Mobile is specifically designed for the automotive industry and helps car mechanics be more efficient with tasks like digital vehicle inspections. Technicians can take pictures and videos straight from their mobile phone to show customers where a repair is needed. It also provides auto mechanics with an easy way to manage their time clock.
Tekmetric Mobile is free but an active Tekmetric subscription is required to use this app. Tekmetric Mobile is available for iOS and Android users.
SafetyCulture: SafetyCulture has designed a workflow app that helps teams collaborate and manage tasks. While not specifically designed for the automotive industry, this app can be used for digital vehicle inspections.
This app is free currently for teams with 10 people or less. It is available for iOS and Android users.
Service guide apps
BG Technician App: With access to fluid application guides, tech tips, and service guides, automotive professionals can harness the power of the BG Tech App in the palm of their hands. The BG Tech App instills the confidence needed for technicians to discuss common car maintenance problems and solutions that prevent those problems. The BG Technician App is free and is available for iOS and Android users.
1A Auto Diagnostic & Repair: The 1A car repair app helps guide you through various automotive repairs with over 19,000 videos from professional technicians. You can also shop for auto parts used in the videos directly from the app. This app can also benefit mobile mechanics by allowing them to shop for car parts straight from the app.
Tek-Tip: Don't forget about "old-school" repair manuals that are now available in digital formats.
VIN scanner apps
Tekmetric Mobile: Tekmetric Mobile can scan VIN codes and license plates to help you start your check-in process sooner and build ROs faster.
Tekmetric Mobile is free but an active Tekmetric subscription is required to use this app. Tekmetric Mobile is available for iOS and Android users.
VIN Check Report: This app will scan your VIN and show you market value, vehicle history, recalls, and more. Typically this type of app is used by those looking to purchase a car but this app also helps mechanics find title and recall information.
This app is available for free to Android users or you can utilize their website.
VIN Report: This app provides an easy way for you to scan a VIN and retrieve important title, recall, theft, and pricing information. It also can estimate depreciation and market value if you are looking to buy or sell a car. Mechanics will appreciate its ability to quickly find vehicle history information and open recalls.
The VIN Report mobile app is available for free in the Google Play Store or you can use their website.
Tire apps
TireScan Advisor: While many other options exist for measuring tire tread, TireScan has created an app to help automate this task by taking pictures from your mobile phone. This app utilizes AI to analyze your tire’s tread, TIN and sidewall.
TireScan is available for free in the Google App Store.
Anyline: If you are looking for a more robust app, Anyline might be the solution for you. They have created an app that reads sidewall, tread, TIN/DOT, sizing, make and model in real-time. However, they do not disclose their pricing and it is safe to assume that it is not a free app. This app seems to be designed for dealerships and large repair shops.
Tek-Tip: Tekmetric Tire Suite provides automated DOT registration, fitment data, ordering, and more.
Service advisor apps
BG Advisor App: The BG Advisor App is developed specifically for automotive service advisors and can help with sales, training and more. This app can help service advisors and shop owners explain repairs to customers and win more work for your shop. This app is available for iPhone and Android smartphones.
Online resources
YouTube
YouTube is a gold mine for car repair veterans and DIYers alike. Some of our favorite channels include:
Enright Auto - for new tools and repair techniques
Reddit can be another powerful resource for new techniques plus an online community to answer questions you may have. Some of the best subreddits include:
Mobile apps are more of a luxury than a necessity for mechanics, however, they can help speed up repairs and boost efficiency. They can also help reduce time spent on paperwork and simplify workflows. If your shop is looking to stay competitive in this technology-heavy era plus boost productivity, mobile apps might be the answer you are looking for.
Closing thoughts
While all of these mechanic apps and resources can be useful, it is important to find apps that pair well with your needs. Before downloading any apps, make sure to read the reviews and do your own research. Lastly, don’t be afraid to test new apps out in your shop and see what works best for you.
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