SiriusXM and Tekmetric to Provide Enhanced Customer Experience at Auto Repair Shops

Let’s face it, tracking inventory is tricky. It takes keen attention to detail, an ability to anticipate your shop’s needs, great timing, and some serious research skills—not to mention a lot of time on the phone or computer, away from the action of the shop.

Bottom line? Keeping track of inventory is a job that most service advisors and shop owners didn’t sign up for. While some shops have a shop foreman to help with inventory, even the best foreman still needs a solid tracking system.

But when a shop runs low on the right tools and parts, it can mean turning away customers when you could be building loyalty instead. Simply put, without up-to-date inventory records, your shop may have to pump the brakes and turn away customers or delay jobs.

If your team wants to stay ahead in the industry, you probably see inventory upkeep as a frequent task. And without a shop inventory software, you might also spend hours calculating purchases, tracking orders, checking wear and tear to tools, and rotating stock.

Everyone has their own way of conducting the inventory process, but in general, inventory methods fall into three major categories:

• Pen and paper
• Excel/spreadsheet/template
• Shop inventory software
  

If you’re still using pen and paper or a spreadsheet, it may be time to upgrade or at least supplement your inventory process.

Tekmetric is pleased to announce that our co-founder Sunil Patel has been selected by Houston Business Journal as one of Houston’s Fifty Most Admired CEOs of 2020.

“I want to thank Houston Business Journal’s Publisher Bob Charlet, Editor-in-Chief Giselle Greenwood, and the entire HBJ staff for including me on this year’s list,” says Sunil.

Most of all, I want to thank my awesome team at Tekmetric. A CEO can’t be successful without the feedback and support of their team. Our team works hard every day to meet the needs of thousands of shop owners across North America. Our mission is to empower shop owners to make their business successful for them, their teams, and their guests. Shop owners deserve to be admired CEOs, too.

Visit Houston Business Journal to see a full list of 2020’s Most Admired CEO Finalists

Tekmerchant now includes the industry’s first “buy now, pay later” feature, allowing customers to complete vehicle repairs and pay over time with no risk to your shop!

The Tekmerchant platform offers flexible, forward thinking solutions that allow shops to save time and effort when managing funds and customer payments.

Shop owners can share invoices and accept payments via text and email, enabling the customer to pay directly from their smartphone and pick up the vehicle when it is convenient for them.

Additionally, customers can leverage Tekmerchant’s “buy now, pay later” feature using Affirm and Klarna. This is an industry-first solution that is familiar to customers who use it in other industries. 

Concurrently, Tekmerchant improves shop owner accounting processes by automatically integrating all partial and complete payments into the point-of-sale.

This feature, added by popular request from shop owners, integrates with Tekmetric’s existing payments reports for real-time tracking and reporting.