Tekmetric, a Houston-based leading auto repair technology company, was named the winner of a silver Stevie® Award in the Achievement in Growth category in The 20th Annual American Business Awards®.
Tekmetric was nominated in the Achievement in Growth category for the company’s tremendous growth and expansion in the last year.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Co-founded in 2016, Tekmetric offers an all-in-one SaaS business management system for auto repair shops. As the auto repair industry’s leading cloud-based solution, Tekmetric has grown from just a few customers to more than 3,000 shops across the U.S.
In the last year alone, Tekmetric’s revenue has increased by more than 115%, a reflection of its role as a trusted industry solution for increasing shop efficiency.
“Tekmetric strives to deliver premier service and value to auto repair shop owners who partner with us, and this unmatched level of care wouldn’t be possible without the outstanding team we have built,” said Prasanth Chilukuri, Co-CEO and Co-Founder of Tekmetric.
“To experience an expansion that more than tripled to more than 95 talented professionals from across the U.S. and Europe has been an incredible journey. We are honored to have been recognized in the Stevie for our continued growth and leadership in the auto repair industry.”
More than 230 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
Nicknamed the Stevies®® for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Monday, June 13. Tickets are now on sale.
“We are so pleased that we will be able to stage our first ABA awards banquet since 2019 and to celebrate, in person, the achievements of such a diverse group of organizations and individuals,” said Maggie Miller, president of the Stevie Awards.
At Tekmetric, we’ve been busy creating the most requested feature by users: true two-way texting. We’re excited to announce that this November, you and your guests will be able to communicate with each other in a seamless, hassle-free way.
Send and Receive Texts Directly in Tekmetric
Once your shop sets up two-way texting within Tekmetric, your team and customers will be able to have instant, harmonious digital conversations.
On your end, the Tekmessage interface will have a similar look and feel to social media messaging services (such as Facebook Messenger).
Your customers, however, will see the conversations as regular text messages on their phones.
To use Tekmessage, simply click the messaging icon in the top right corner of your shop’s header within Tekmetric. Doing so will open the Tekmessage sidebar, where you’ll be able to see a full list of conversations with guests, send and receive texts, and search conversations.
Please note: This blog post does not constitute legal or financial advice. This blog post is merely a guide on how shop management software works with accounting software. Additionally, there is a difference between bookkeeping services and accounting services. If you’re seeking professional accounting services, contact Paar, Melis, & Associates.
For many shop owners, the accounting side of business can be overwhelming. After all, there’s probably a good reason why you decided to start an auto repair business and not an accounting firm—you enjoy fixing cars and helping people, not staring at numbers all day. That's where reporting features from Tekmetric come in, making it easier to see all your finances in one place.
But when you’re in the shop owner’s seat, it’s vital for you to have a firm grasp on your books. If you want your business to succeed over the long haul, your financial statements need to be complete, consistent, and comparable.
Every job in your auto repair shop starts with the same thing: a work order. It's the document that captures the vehicle, the customer, the concern, the recommended work, and the price. If you get it right, the whole day runs smoother. If you get it wrong, you're chasing information you should already have.
Free automotive repair work order template
Download our free automotive repair work order template. Print it, and put it to work.
A mechanic repair order is a great first step in improving shop operations, but the shops that make the most money leveled up by implementing connected digital workflows. Below, we'll cover how to use a repair work order form, the best practices behind a clean workflow, and what actually changes when your work order lives in software instead of on a page.
Tired of losing track of paper work orders? Upgrade to an all-in-one solution that works as hard as you do. Manage ROs, customer communication, parts ordering, payment processing, and marketing in one place.
What is an automotive repair work order?
An automotive repair work order is the record of a single customer visit to your shop. A standard auto repair work order template usually captures the vehicle details, the customer's contact information and concerns, inspection findings, recommended jobs with parts and labor, and an estimate for the work. It's both a working document for your team and the estimate your customer approves.
Whether you call it a mechanic work order, a car work order, or a repair order (RO), it does the same job: it turns the repair work into a clear, priced, trackable plan.
How to use an auto repair work order form
A mechanics work order template only helps if your team fills it out the same way every time. Here's the basic flow, whether you're working from a printed form or a screen.
Capture the vehicle and customer. Record the year, make, model, VIN, and license plate, plus the customer's name and contact info. Log the odometer reading at drop-off — it matters for warranty tracking, mileage-based service reminders, and the customer's own records.
Write down the concern. Note exactly what the customer reported in plain language. This is what your technician works from, so avoid shorthand only you understand.
Inspect and document findings. The technician inspects the vehicle and records what they find. Detailing the problems makes the repair work order more credible to the customer.
Build the estimate. Turn the findings into jobs. List parts and labor for each, and price them consistently so nothing gets left off the ticket.
Get authorization. The customer reviews the recommended work and approves what they want done. Nothing starts until you have that approval documented.
Check out and collect payment. Finalize the invoice, collect payment, and close the order.
Why shops move from paper forms to Tekmetric
Here's what changes when your auto repair shop stops relying on a piece of paper and becomes a connected workflow inside one platform.
Digital Vehicle Inspections turn findings into approvals
Instead of a checkmark on a clipboard, your technician performs the inspection on a tablet or phone and attaches photos and videos right to the work order. A worn brake pad photographed next to a new one tells the customer more than any line item ever could.
That transparency does two things: it builds trust, and it drives approvals. When customers can see the problem for themselves, they approve more of the work they genuinely need.
Digital authorization keeps work moving
With a paper form, authorization means the customer has to be standing at your counter. With digital authorization, the estimate goes straight to their phone. They review the recommended jobs, approve the ones they want with a digital signature, and your team gets a real-time notification the moment they do, whether the customer is in your waiting room or across town at work.
There is no phone tag. No vehicle sitting in the bay waiting on a callback. Authorized work moves forward faster, which means shorter turnaround times and fuller bays.
Integrated payment processing closes the loop
The last step of the work order is getting paid and it's where paper-based shops lose the most time and money. Because the digital invoice is generated automatically from the repair order, there's no re-keying and no double entry. With Tekmetric Payments, you can send a secure Text-to-Pay link so customers pay from their phone, keep a card on file for repeat visits, and offer Buy Now, Pay Later so more customers say yes to bigger repairs.
One connected workflow instead of a stack of forms
This is the real difference. On paper, the inspection, the estimate, the authorization, and the invoice are four separate documents. In Tekmetric, they're one connected repair order. The whole team can work from the same RO at the same time. Estimates flow directly into the work order. Parts ordering and inventory are built in. And everything — from check-in to payment — happens in one platform, so nothing slips between systems.
Best practices for repair order workflows
The form is only half of it. How your team runs the entire workflow is what separates a shop that's busy from a shop that's profitable.
Standardize the process. Every work order should follow the same steps in the same order. Consistency is what makes the ticket readable to the next person who picks it up and what makes your numbers trustworthy at the end of the month.
Write for the customer. Technicians aren't mind readers, and neither are customers. Legible, jargon-free notes prevent the back-and-forth that eats your day.
Inspect every vehicle the same way. A repeatable inspection process means nothing gets missed and every customer gets the same level of care.
Make approvals easy. The faster and clearer the approval step, the less time a vehicle sits waiting and the more of the needed work gets a "yes."
Keep everyone on the same record. When the service advisor, technician, and front desk are all working from one version of the work order, you stop losing information in the handoffs.
A great automotive repair work order form will make your mechanic shop more consistent starting today. Download ours, put it to work, and standardize how your team writes up every vehicle.
When you're ready to see what that same workflow looks like connected end to end — inspections, approvals, and payments in one platform — book a demo and we'll walk through it with your shop in mind.
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