Your shop’s ability to grow, make a profit, and succeed hinges on clear and accurate invoicing.
If you’re still using pen and paper for your invoice system, you probably spend a lot of time reconciling records at the end of the day and may even have to stay late to put your books in order.
Paper means lots of copies, transposition of information, and a high probability of making mistakes. The same holds true if you’re using multiple software programs to juggle records at your shop to put together information for invoices. If you aren’t using a single, comprehensive system, there’s a good chance details will be incorrectly copied or left out.
Signs that your team is struggling to keep up with invoices:
Customer setup misses crucial contact info or gets duplicated.
Whether you’re working with a new customer or one of your regulars, taking down information by hand and then typing it into a spreadsheet introduces the risk of misspelling names and emails or writing down the wrong information. If your contact list isn’t in order, sending out invoices or sending invoices to collections can become a mess.
Forgetting to add a line item.
If you leave an item off an invoice and you try to collect it later, most customers will balk and may refuse to pay. And rightly so. It’s your responsibility as a service advisor or shop owner to collect the exact amount due at the point of sale. Incomplete invoices mean money lost. Every time a line item is left off an invoice, it’s money left on the table.
Not getting clear approval from customers for each job on the invoice.
If you don’t consult with your customer before adding work to the invoice, you’ll not only have an angry customer but also an inaccurate invoice that you have to go back and revise.
Writing estimates and invoices is time consuming.
When your approach to shop management isn’t centralized in one management system, it can mean bouncing back and forth between documents or softwares for hours.
Inventory tracking is disconnected from invoicing.
Do you know what you have in stock right now? Will the parts be the same price if you have to order them? Do you need to go to the warehouse to check to see if it's in stock?
Will you need to then go through extra steps to find the part and order it? If your invoice system is disconnected from your inventory tracking, it can be difficult to quickly answer any of these questions.
Data is inaccurate and needs to be audited and cleaned up.
If your data entry isn’t standardized, reports will be incomplete or erroneous, which can impact your finances from inventory to taxes. No shop owner wants to be slapped with fines because of a typo.
Your cash flow is negative or stagnant.
If you’re trying to chase customers down for payment and can’t collect your money in a timely fashion, you’ll eventually run into a situation where you have negative or stagnant cash flow.
Incorrect entries on invoices can be a major root cause of this problem. Incorrect invoices slow down the sales process and prevent you from collecting your money. Streamlined invoicing reduces errors and cuts down on time from job completion to collecting payment.
Your profit margins are thin.
Your shop might be making a profit, but it’s either inconsistent or low when compared to your profit goals. If you do not have a standard method for adding parts and labor markups to estimates and invoices, then your shop will have a difficult time locking in a healthy profit margin.
Conversely, if you use a shop management system that makes it easy for services advisors to auto-apply markups as well as track the results, you can grow your profit margins with clarity and ease.
Your invoice software isn’t specific to your field.
Even if you have an existing business management software, you still have to set it up to suit your specific needs as an automotive repair shop. If you’re working with generic software, you probably have to make due with an assortment of spreadsheets and written notes to fill in the gaps.
Accurate invoices = better customer service, less frustration
If your invoicing process isn’t accurate, you run the risk of either charging customers too much or too little, which can have a ripple effect on your business. Let’s say the technicians just wrapped up some work on an SUV belonging to one of your regulars, and now they’ve arrived to pick up their car. It’s time to hand over an invoice so you can then collect payment.
Your customer is happy that their car is fixed and ready to go, but then they take a look at the invoice and turn red. You instantly recognize that something’s wrong: the itemized repairs on the invoice don’t match up with the work that was authorized or completed, and the charges are several hundred dollars in excess of what the customer actually owes.
Now you have to apologize and make the customer and everyone else waiting to pick up their car wait while you rush to draw up a new invoice and hope you don’t introduce new errors in your hurry.
Now imagine a different scenario: you undercharge by $40 at the point of sale. By the time you figure out the problem, you’re already at the end of the quarter and are in the middle of tax reports. If this happens just once, it might be a wakeup call to pay more attention to your records.
But imagine the money lost if it happens a dozen times. Now you may find yourself out hundreds or thousands of dollars depending on the amount you or your service advisor undercharged.
Fortunately, automotive shop invoice software helps avoid some of those headaches by centralizing information about your sales. In turn, you can ensure that each and every invoice accurately reflects the amount that was agreed upon during the estimate stage.
Simplifying everyday invoicing tasks
Auto repair shop invoice software is a serious time saver. Imagine one place for all your invoice records. No more searching around the office or asking yourself, “Where did I leave that file?” Automotive shop invoice software makes it easy to keep your records straight. When it comes time to work on quarterly or annual reporting, you can save hours or even days with cohesive, standardized invoices all available in one digital location.
Many shop management systems come packaged with auto repair shop invoice software or built-in invoicing features. When invoicing is included as part of a larger shop management system, it can track all of the sales, expenses, and inventory at your shop.
And if your shop management integrates with your accounting software, it makes it extraordinarily easy to reconcile invoices, accounts payable, and receivables.
Bookkeeping is hard enough already, but invoice software can track all the numbers so you don’t have to. Most auto repair shop invoice software can also be integrated with a larger shop management system to populate information in the invoice from digital estimates or saved client histories.
Many shop management systems even come with their own invoicing systems to make the workflow at your shop that much more seamless.
Additionally, auto repair shop invoice software may be the perfect fit you’ve been looking for to up your efficiency and even grow your auto repair shop business.
When your invoices are used to quickly generate accurate reports, you can dedicate more time to your role as a shop owner, making decisions to grow your business without simply guessing.
Whether that means forecasting funds to open a new location, investing in new team members, saying yes to more jobs, or launching new marketing initiatives, an auto repair shop invoice software will strengthen your decisions with hard data.
So let’s pop the hood on auto repair shop invoice software and see why it may be time for your shop to upgrade.
Create Better Invoices With Auto Repair Shop Invoice Software
We tend to think of customer relations as dependent on our in-person interactions with customers and the quality of our work, but invoices can very much be part of what shapes your reputation in the minds of your customers. A well-written invoice ends customer interactions on a high note and ensures there is no confusion during the payment collection process.
But without the right tools, it can be difficult to create consistent, accurate invoices. Fortunately, automotive shop invoice software can help you get it right every time.
In addition to invoicing features, robust shop management systems also come equipped with inventory, digital vehicle inspection, and estimate features. Each item or service will have a specific name or SKU with attached labor estimates, taxes, purchase order number, inventory status, and cost.
Disparate data joined together in one system makes for a quick and easy estimate: your service advisor or parts manager can quickly order the parts needed for upcoming jobs; your customer can see clear, detailed information on what the service entails and what they are paying for; and your accounting and payroll departments will have accurate information for taxes and hourly reporting.
Once you copy findings from a DVI to an estimate, receive customer authorization, and complete the repair work, you can use a comprehensive shop management system to create an invoice with the click of a button. This efficient flow of information from inspections to estimates to repair work to the completion of work to invoices is a time saver, and it gives you accurate records that you and your customers can rely on.
Because each invoice is linked to a specific customer profile, you don’t have to manually transpose details from one repair to a different invoice. You can also track what services have been previously completed and store warranty information within the system.
To better understand how information moves within an automotive shop management system to create an invoice, let’s look at a hypothetical example.
A customer comes in complaining about brake troubles. The technicians on your team perform a digital vehicle inspection and determine the car is in need of a brake fluid exchange. The service advisor puts together an estimate in the shop management system, using labor guides and customized markup matrices to calculate parts and labor costs.
They may be able to search for parts or fluids depending on how advanced the shop management system is. Because auto repair shop invoice software is already a part of your shop management system, the calculations performed during the estimate process, including itemized parts, labor, fees, and taxes, can be turned into an invoice at the click of a button. You can then print or send this invoice so that your customers have a description of each line item and its associated cost.
In most cases, however, the calculations performed by your shop management system’s estimate tools will talk directly to the system’s auto repair shop invoice software to populate itemized parts, labor, and taxes with a description of each line item and its associated cost when it comes time to print or send the invoice.
In some cases, of course, invoices will need to be updated as repairs continue if underlying issues are found, such as if an issue with the rotors is discovered during the brake pad replacement. Most automotive shop invoice software will allow for updates along the way up to the conclusion of repairs and the point of sale.
Automotive Shop Invoice Software Makes Reporting and Business Growth Easy
Settling your taxes
If you’re a shop owner, you know that invoices are important long after you’ve collected payment from a customer.
A good auto repair shop invoice software will save invoices along with other records once payment has been collected so that they can be accessed whenever it is time to pay taxes, plan the next steps for your business, or conduct reporting and audits.
We’ve all been there: it’s tax time and you’re already stressed thinking about what you owe the IRS for the year, not to mention sales taxes, tire taxes, and state taxes. No one likes paying taxes, but it’s a necessary part of owning and running an auto repair business. If you’ve ever had to pull invoices, payments, and business expenditures, you know how nerve-wracking and frustrating tax season can be.
Any mistakes during tax season have an even greater impact than a mistake at the point of sale. No one wants to tangle with an audit, after all. Fines can be hefty for failure to accurately report earnings, and there can also be consequences for missing filing deadlines if you can’t get all of your paperwork together on time.
Fortunately, auto repair shop invoice software can help you quickly pull up a history of all the records you need to calculate your taxes. And if you do face an audit, you will have one central location from which to share all of your records and easily prove that you did your due diligence when reporting your taxes.
Growing your business with reports
Even minor changes to the way you do business can have a huge impact. Tracking and monitoring profitability, trends, and business cycles enables you and your team to not only stay on top of any problems as they arise but also level up and work toward growing the business.
Diligent record-keeping is essential to an informed business plan. Without well-organized records, it is impossible to create a sound plan and stick to it. This is where auto repair shop invoice software comes in. Some of the best shop management systems come with features that allow you to break down daily, weekly, monthly, and yearly profits to see where your business is making the most headway and where adjustments can be made.
Let’s say you are headed into summer and know that last year the shop made upwards of $200,000 on A/C repairs alone. This summer, your goal is to triple that. You start by taking a look at last year’s invoices by pulling up a report on your automotive shop invoice software. You see that an A/C marketing campaign you put together last year correlated with a boost in sales. With this information in mind, you decide to run another campaign, this time expanding its reach and again using your invoice reports to track sales.
You simply cannot conduct this level of deep analysis with pen and paper or even programs that do not speak to a larger shop management system without spending more time than is probably worth it. And if you try to go fast and do not double check your writing or data input , mistakes and inaccuracy can prevent you from determining whether or not the marketing campaign was successful.
Taming Invoices with Tekmetric
With Tekmetric, the invoicing process can go from half-an-hour to just a few clicks and the invoice is sent in seconds.
Customers may not like getting a bill, but when you make the conversation easy with Tekmetric’s auto repair shop invoice software, it can bring a lot of peace of mind and certainty back into the picture.
Our repair order screen integrates with and speaks to the rest of our shop management system to make sure your records are always accurate, organized, and up-to-date. Our estimate tools and markup matrices feed directly into our invoicing system.
As soon as you have built an invoice and work has been completed for a job, the PAYMENT board populates with an overview of costs and lets you choose a form of payment.
And if your shop is running a special deal. Tekmetric’s handy dandy APPLY DISCOUNT button lets you easily add any applicable discounts. Sometimes those discounts can make all the difference, too, especially if it’s an expensive repair and your customer and their family need a little help affording the work.
Our invoice software is extremely customer friendly, too! While we still give you the option to print out a copy for customers who love keeping paper records on their car, think about how often you’ve gone to a store lately and asked for an email or text receipt instead. Paper is so easy to lose, a problem we cover in detail in our recent work order blog. Everyone hates losing a paper copy of their records, and now they don’t have to ever again.
With features like digital authorization for each job on an estimate, your customers can get back to you faster so you can proceed with work without collecting a physical signature that requires them to come back into the shop. True two-way-texting lets you communicate with customers along the way to quickly provide answers if they have questions about something on their invoice or about the work being done. Additionally, with our integrated payment processor, Tekmerchant, you can collect payment by text after the invoice is sent. Each of these features means more flexibility for customers and service advisors alike.
After a job is completed and you return the car to your thankful customer, all the details from the invoice and repair order become part of your reports and customer history in Tekmetric.
The customer’s repair history with your shop is automatically populated with all the relevant invoice information you’ll need in the future. Having a digital history of repair work and paid invoices can be especially helpful when you’re trying to remember what repairs your team worked on previously for a car and customer you haven’t seen in a while.
If you go back to the repair order you just worked on and navigate to the SUMMARY tab, you’ll see the repair the customer accepted and the techs completed in the Activity Feed. Now, whether you’re a service advisor or mechanic, you’ll never have to go rummaging through paper files or three, four, or five different software histories to find what you need to know about a customer and their car to complete the next order. Trying to decide what maintenance to suggest next? This history feature can be especially useful. And to think, it all started with that simple invoice process.
Best of all? No more staying after close to crunch numbers. You may have noticed while we were going through our run down of Tekmetric’s invoice features that the software does all the work for you, right down to calculating pesky taxes, generating real-time performance and financial reports, and assisting you as you grow and transform your business.
Blaze New Trails for Your Shop
The auto repair industry is always changing, and that’s a great thing! Innovation makes your life easier, and it means better repairs and better experiences for your customers. But if we don’t take advantage of these changes and embrace new technology, keeping up can be a bit of a rat race.
Staying on the cutting edge with Tekmetric lets you time decisions for your shop with precision, motivate your team, and elevate and emphasize your shop’s customer experiences. With Tekmetric, you can blaze new trails for your business’s future, all while we continuously improve our system to bring you new, intuitive tools.
You can search the world over and never find another industry with the comradery and kindness you’ll find in the world of auto repair. That said, we know it’s important not to be left behind. And it’s important to remember that all the great repair technology out there won’t help a shop if you’re constantly struggling with things like invoices, task assignment, parts shopping, and calculating profitability and growth.
That’s why we built a shop management system that works just as hard as you do to keep up with the times.
Tekmetric is all about convenience, customer service, and putting your shop on the right path to success. Whether you’re creating auto repair invoices or leveling up to expand and take on more jobs, you can use Tekmetric to take the chaos and frustration out of managing a shop and growing a business. Better yet, it’s a great platform for teamwork. With Tekmetric, everyone from the shop owner, the service advisor, shop foreman, mechanic, and your customers are on the same page. View quick summaries at a glance or get down to the nitty, gritty details of pricing, efficiency, and parts selection all from one platform.
Tekmetric started with a vision to revolutionize the way shops do business. After years working in the repair industry themselves, our leadership teamed up with some of the best engineers in the industry to create software with you in mind. Our customer service team is here for you, too, available any time you need them to answer questions, work out problems, and show you the ropes.
Best of all, you can access Tekmetric from any phone, tablet, computer, or other internet connected device to work from anywhere. This means even when you’re away from the shop, you can always check in to see how work is going and scan through the latest invoices.
One multi-shop operator switched to Tekmetric and doubled monthly revenue in two years. He shared how in a recent Tekmetric and PartsTech webinar.
Auto repair shops are under more pressure than ever. Tighter margins. A technician shortage that isn't going away. Customers who expect speed, transparency, and a frictionless experience every time they walk through your door.
Yet many shops are still running on disconnected systems, manual workarounds, and processes that haven't changed in a decade. The result? Bottlenecks that bleed time, stall revenue, and cap growth — often without the shop owner even realizing it.
In this article, you'll learn what a connected shop workflow looks like in practice, how one multi-shop operator doubled monthly revenue after switching to Tekmetric, where the most common operational bottlenecks are hiding in your estimating process, and how features like SmartJobs, parts and labor matrices, and good/better/best estimates can raise your average repair order (ARO) — the average dollar amount collected per repair order — without adding headcount.
What a Connected Shop Actually Means
A connected shop isn't just about having software. It's about having the right systems talking to each other — and having your team actually use them.
John Phelps, director of channel partnerships at Tekmetric, put it plainly: "Just because you have an oven, that doesn't make you a chef. You can have the technology, but if you're not leveraging it properly, what good is it doing?"
That distinction matters. Technology for its own sake is another bill. Technology deployed with intention — one that connects estimates, parts ordering, inspections, payments, and customer communication into a single workflow — is a growth engine.
Tekmetric is built to be exactly that. With 70-plus integrations, built-in digital vehicle inspections (DVIs — digital inspection forms that capture photos, videos, and findings shared directly with customers), real-time reporting, and a native mobile app for technicians and service advisors, it's designed so every step of the repair order (RO) flows into the next without friction, duplication, or lost data.
One Shop Owner Doubled Monthly Revenue After Switching to Tekmetric
Tim Lanier knows what a revenue ceiling feels like. As president and CEO of Lanier Auto Group — which today operates four rooftops in the northern Atlanta suburbs — he spent years running a single shop that simply could not break through a certain monthly revenue level.
"We were stuck," Lanier said during the webinar. "We had our ways of doing things. A lot of copy-paste out of catalogs into the shop management system."
In March 2020, he made the switch to Tekmetric.
"As soon as we made that change, it opened the door to a lot of new possibilities — some of which we just didn't anticipate." He added: "We probably doubled our sales in about two years once we made the switch."
At the time of switching, Lanier's single rooftop was generating roughly $200,000 per month. Two years later, that number had climbed to approximately $400,000 — a structural shift in what the business was capable of, not just an incremental gain.
What unlocked it? A connected workflow that brought parts ordering, DVIs, payments, accounting, marketing, and inventory into one platform. The glass ceiling, as Phelps framed it, became a paper ceiling. And Lanier's team broke right through it.
The Estimating Bottleneck Is Costing Your Shop More Than You Think
When Phelps asked Lanier to name the single biggest operational bottleneck he's had to overcome, the answer was immediate: the estimating process.
"If you don't come up with systems to streamline things, that person becomes the bottleneck in the shop," Lanier said. "Some tickets can take 30 minutes to an hour to find all the parts and pieces you need for big jobs."
His solution? Get technicians directly involved — and give them the tools to act on that involvement.
"We've empowered the technicians by giving them a computer at their bay and a dual monitor setup so they can go straight into Tekmetric, pull up PartsTech, use diagrams and photos to quickly identify the exact part they need, and put the part on the ticket," he explained.
The result: estimates arrive at the service advisor roughly 90% complete. Advisors clean up grammar, add photos, and present. That's it. No back-and-forth. No shouting across the shop floor.
This is the connected shop in practice. Tekmetric's integration with PartsTech means technicians can search multiple suppliers in one lookup, confirm part specifications, and add items to ROs without leaving the platform. What once took an hour can be compressed into minutes — with fewer errors and fewer return trips.
Pricing Consistency Drives ARO Growth
One of the most overlooked drivers of ARO growth isn't sales technique — it's consistency.
Phelps highlighted this during the webinar: if a customer calls back a week later asking for a brake quote and gets a number $50 different from what they were told before, trust breaks down. Inconsistency in how estimates are built — varying labor rates, different parts markups, or service advisors quoting from memory — costs shops money and customers.
Tekmetric addresses this directly. Parts matrices and labor matrices create a consistent pricing foundation so every estimate reflects the shop's actual margins, regardless of which advisor builds the ticket or when. SmartJobs — Tekmetric's proprietary canned job system that automatically pre-populates parts, labor, and job notes for common services — takes this further by ensuring the right components populate every time, on every RO.
"If you're not using SmartJobs, powered by PartsTech, in Tekmetric, reach out to support, get your SmartJobs set up, and you'll be taking a massive step forward,” Jake Benson, director of strategic accounts at PartsTech, said during the webinar.
How to Present Good, Better, Best Estimates Without Starting From Scratch
Economic uncertainty means customers are making tighter decisions. Giving them options isn't just good customer service — it's good business.
In Tekmetric, shops can build a good/better/best estimate structure without starting from scratch three times. Build the base estimate, duplicate it, add parts or labor for each tier, and text all three options to the customer. A built-in checkbox at the job level keeps declined or unchecked options out of close ratio reporting, so advisors aren't penalized for presenting choices.
The same system works for tires, fluid services, brake packages, or any job where tiered pricing makes sense. Shops that present options consistently report higher approval rates and stronger customer relationships — because customers feel informed rather than pressured.
Tekmetric Is Built to Scale With Your Shop
Lanier's growth from one rooftop to four over the last four years didn't happen by accident. He credits systems and processes — and the ability to replicate them — as the core of that expansion.
"Once you figure out your systems and processes, things begin to click," he said. "It all becomes a lot easier."
Tekmetric is built to scale with that ambition. Whether you're running a single shop or managing multiple rooftops, the platform gives ownership real-time visibility into performance across every location — ARO, technician efficiency, close ratio, and more — without requiring an extra step to pull the data.
The connected shop isn't a future state. For shops like Lanier Auto Group, it's already the standard. The question is whether yours is built the same way.
Tekmetric just revealed two new tools to help shops win more customers and run a more efficient front desk. Get the full story. Watch the on-demand webinar now.
Generating new business in auto repair is hard. The industry is projected to grow just 2% over inflation annually over the next five years. The average American has 15 auto repair shops within 10 miles of their home, according to Tekmetric's internal data, meaning competition for every new customer is fierce. And across multiple industry surveys, roughly two-thirds of drivers say they don't fully trust their local repair shop — making it that much harder to win them over. The result: only one in 10 shops both grows and hits profit margins of 20% or higher.
"We know the competition to win new customers is fierce,” said Lauren Langston, president and COO, Tekmetric. “That means we need the right strategies and the right tools in order to do it."
Tekmetric's data shows that winning shops consistently focus on four outcomes: car count, average repair order (ARO), driver experience, and cycle time. Two new Tekmetric products — Tekmetric Digital Ads and Tekmetric Phones — are built to move the needle on all four.
Tekmetric Digital Ads
Winning new customers starts with being found. Tekmetric Digital Ads is an AI-powered add on that helps your shop show up where high-intent drivers are already searching for auto repair on Google Maps and Apple Maps. Because it connects directly to Tekmetric, you can see exactly how your ad spend translates into real revenue, not just clicks.
"It's really hard to see what's working. One of the superpowers of this product is that it's connected directly with Tekmetric," said Jared Haleck, chief product officer, Tekmetric.
Tekmetric Digital Ads is in early access now and rolling out to selected customers.
Tekmetric Phones
Every missed moment at the front desk has a cost. Tekmetric Phones gives your service advisors the customer context they need — instantly, the moment the phone rings — so they can spend less time looking things up and more time taking care of customers.
"Service advisors especially are loving it,” Haleck said. “It just saves them so much time. It creates so much convenience for them.”
Tekmetric Phones is in beta, available for customers on RingCentral.
Watch the On-Demand Webinar
Langston and Haleck walked through all of it — the industry data, live product demos, and what's coming next — in their webinar, "Building for the Results-Driven Repair Shop."
Every vehicle that rolls into your shop is an opportunity to protect a customer's family, uncover real problems before they become roadside emergencies, and build the kind of trust that earns repeat business—but only if your team catches what matters every time.
A consistent inspection process is how shops do that. And when you pair it with the right tools, it pays off: Tekmetric shops using Digital Vehicle Inspections (DVIs) average $741 per repair order, compared to $612 without them.
Below, you'll find a downloadable 100-point vehicle inspection checklist, a breakdown of what every technician should check, and an overview of how digital vehicle inspections can sharpen your workflow.
A full inspection covers every system that affects safety, drivability, and reliability. The comprehensive 100-point checklist below gives your technicians a strong baseline they can follow on every repair order.
Vehicle intake
Log the VIN and license plate to confirm the vehicle's identity and match past service records.
Record odometer reading in and out.
Note customer-reported concerns and the reason for the visit.
Document the fuel level at drop-off.
Check for open safety recalls tied to the VIN.
Gather customer contact information.
Exterior condition
Check the body for dents, scratches, and any signs of damage.
Inspect the bumpers front and rear for cracks, loose mounts, or impact marks.
Confirm the license plate is secure, legible, and properly mounted.
Note any rust, paint issues, or trim damage.
Inspect fenders, rocker panels, and body panel alignment.
Inspect glass, windshield, and mirrors for chips, cracks, or pitting.
Check door handles, hinges, and weather stripping.
Inspect child safety locks.
Inspect the trailer hitch.
Lights and electrical
Headlights on low and high beam.
Taillights and brake lights.
Turn signals front and rear.
Hazard flashers.
License plate lights and dashboard illumination.
Reverse lights, fog lights, and daytime running lights.
Interior dome, map, and courtesy lights.
Any warning light that's illuminated on the dashboard. A check engine light, ABS warning, or airbag indicator tells you where to focus diagnostic time.
Battery voltage, terminals, and charge/discharge load test.
Alternator output and starter draw.
Ignition switch and accelerator pedal function.
Horn operation.
Tires and wheels
Check tire pressure on all four tires plus the spare.
Measure tire tread depth.
Check for uneven wear patterns that can point to alignment or suspension issues.
Inspect sidewalls for cracks, bulges, or embedded objects.
Check valve stems and caps for leaks or damage.
Review the tire DOT date code for age.
Verify wheel condition, lug nut torque, and hub cap security.
Check the spare tire, jack, lug wrench, and locking wheel lock key.
Confirm the tire pressure monitoring system (TPMS) is functioning.
Brake system
Check brake pads for thickness and wear patterns.
Inspect rotors for scoring, warping, or excessive wear.
Examine brake drums and shoes, if equipped.
Check brake calipers for sticking, leaks, or damaged boots.
Check brake fluid level and condition at the master cylinder.
Examine brake lines and hoses for cracks or leaks.
Test parking brake function and adjustment.
Evaluate overall brake pedal feel, travel, and pulsation.
Verify ABS sensors, wiring, and warning light operation.
Steering and suspension
Inspect the steering wheel for play and responsiveness.
Check steering column and intermediate shaft for looseness.
Check power steering fluid level and condition.
Examine tie rods and ball joints for wear.
Check struts for leaks or damage.
Inspect shock absorbers for proper dampening and leaks.
Check CV boots and axle shafts.
Inspect wheel bearings for noise or excessive play.
Inspect sway bar links, bushings, and control arms.
Look for uneven ride height or sagging that can indicate a failing spring.
Under the hood
Check the battery capacity.
Check engine oil level and condition.
Check the oil filter for leaks and proper seating.
Inspect transmission fluid.
Check coolant level, condition, and the cooling system for leaks.
Inspect brake fluid, power steering fluid, and washer fluid reservoirs.
Inspect the battery, cables, and hold-down hardware.
Examine the serpentine belt and any drive belts for cracks, glazing, or fraying.
Check all hoses for soft spots, swelling, bulges, or leaks.
Inspect the engine air filter and cabin air filter.
Check the fuel filter, if serviceable.
Inspect the PCV valve and evaporative emissions components.
Check the radiator and condenser fins for debris or damage.
Check engine and transmission mounts.
Look for oil leaks at the valve cover, oil pan, and gaskets.
Test the spark plugs and ignition components.
Inspect air intake.
Inspect fuses.
Under the car
Check the exhaust system for leaks, rust, and damaged hangers.
Inspect the muffler, resonator, and heat shields.
Inspect fuel system components, lines, and the fuel tank for leaks or corrosion.
Look at the transmission and differential housings for leaks.
Check the oil pan and drain plug for seepage or stripped threads.
Examine the frame, subframe, and undercarriage for rust or impact damage.
Check emissions-related components like the catalytic converter and oxygen sensors.
Inspect the driveshaft, U-joints, and center support bearings.
Verify skid plates and underbody shielding are secure.
Scan the ground under the vehicle for any fluid drips or leaks.
Interior and safety equipment
Test seat belts for retraction, fraying, and buckle function.
Confirm airbag and supplemental restraint indicators clear properly.
Inspect windshield wipers and wiper blades for streaking or splitting.
Test washer fluid spray on the windshield and rear glass, if equipped.
Inspect interior warning lights.
Check AC, heat, and all fan speeds.
Test front and rear defrosters.
Inspect infotainment displays and systems.
Test door locks, power windows, and the key fob.
Inspect driver-assist systems, backup camera, and parking sensors.
Inspect lane departure systems.
Road test
Confirm smooth engine start and stable idle.
Evaluate transmission shift quality and clutch engagement, if manual.
Test braking response, pedal feel, and stopping distance.
Listen and feel for suspension noise, vibration, or harshness.
Check cruise control and driver-assist system operation.
Note any dashboard warning indicator, abnormal smoke from the exhaust, or unusual vibration that appears during the drive.
What are digital vehicle inspections (DVIs)?
Paper inspection checklists worked for decades, but they come with real costs: illegible handwriting, lost sheets, no documentation, and frustrating back-and-forth among the technician, service advisor, and customer.
Digital Vehicle Inspections change that. With Tekmetric, your technicians perform the inspection on a tablet or phone, attach photos and videos of anything that needs attention, and send a vehicle health report straight to the customer's phone.
Here's what that looks like in practice: A technician notices worn brake pads on a 2019 Toyota Highlander. Instead of writing a note the customer may not understand, the technician snaps a photo of the worn pad next to a new one, records a short video, and marks the task red for immediate attention. The service advisor builds the estimate and texts it to the customer. Whether they're an in-store customer in the waiting room or at work across town, the customer approves the job with a digital signature.
Tired of piles of paper inspections? Upgrade your shop with digital vehicle inspections. Send inspections to the customer for approval with the visual proof needed to close the deal.
Why car inspections matter
Every car owner is counting on your team to catch what they can't see. A consistent inspection process gives your technicians a repeatable way to do exactly that on every repair order, every time.
Inspections also drive revenue. When you document a vehicle's condition clearly with photos and notes, customers understand exactly what their car needs and why. They approve more of the work they genuinely need when they can see the evidence.
Build customer trust with digital vehicle inspections
A great inspection process isn't about checking boxes. It's about giving every vehicle owner a clear, honest picture of their car's condition so they can make informed decisions about their safety and their budget. When your shop pairs a thorough inspection process with a digital tool like Tekmetric's DVI, you give your team the speed and consistency they need and your customers the transparency they want.
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)